They had the product I needed in stock at a very affordable price, and the international shipping was extremely fast! From UK to US in less than 7 days. Superb service! I have become a regular custome... See more
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See what reviewers are saying
The order arrived in a reasonable time to Portugal, about 10 days with customs clearance. I have used the MB for several years and find its quality to be fine as far as I can tell. It is USP quality... See more
Company replied
I believe the item was sent in a timely manner. Too bad my country’s customs office took their time in forwarding it, but that’s no fault of Mitolab. When I contacted Mitolab as to status, they helpfu... See more
First delivery took a couple of weeks and was not delivered correctly, after that it took a couple of emails to contact support. Once I got their attention however, they were happy to send a replaceme... See more
Company details
- Research Institute
- Biochemical Supplier
- Chemical Manufacturer
- Research and Product Development
- Science Academy
- Scientific Equipment Supplier
Written by the company
MitoLab is a laboratory offering biochemicals for non-clinical science research. Our customers range from multinational companies to individual researchers specialising in mitochondrial and metabolic research. If you are involved in an upcoming research project and would like to learn more about our products, then please get in touch via the Contact tab. Alternatively, email us at info@mitolab.com. Please note, our products are designed for use in laboratory conditions, not for human or clinical use. As such, we will not answer questions regarding unapproved usage and such questions may result in blacklisting.
Contact info
Unit 1, Bethel House, SA68 0NP, Kilgetty, United Kingdom
- info@mitolab.com
- mitolab.com
4.6
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Under dosed, overpriced items
I ordered some Methylene Blue spray, it's very underdosed and not worth the price. I emailed them about how many sprays would equal 1mg of the product and got a generic response, with no answer to my question. I wish I'd properly checked the website and reviews here before purchasing. Avoid at all costs.
May 16, 2023
Unprompted review
Reply from Mitolab
Dear customer,
We offer different concentrations of MB solution. It's disappointing that you ordered the wrong concentration for your research goals and then blamed us. If you would like to return the unopened product for a refund/exchange for the correct concentration we can have that conversation. Just message us on info@mitolab.com
Thanks
Mitolab Team
Scam
I have a same experience. Ordered goods but nothing came. No communication at all. It is a scam…
January 22, 2023
Unprompted review
Reply from Mitolab
Our email sent to the customer, which has not been responded to:
"Dear customer,
We are looking at our trust pilot reviews and notice you have left a negative one.
Screenshot 2023-09-05 at 09.37.54.png
However, as per our records, your order was shipped shortly after being placed and successfully delivered after being held at customs. Please see your delivery record below:
Please advise why this review has been left"
Avoid. Ordered and no products delivered
I ordered over £150 worth of products weeks ago. They took the money and have sent no delivery details, no tracking, nothing. Complete silence
They cannot be contacted as they have no telephone number and do not respond to the email or form on their website.
Have to go through my credit card company to try and get my money back
November 5, 2022
Unprompted review
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