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Rated 5 out of 5 stars

I have owned a Mitox 5250LRK PRO hedge trimmer for the last three years and it is a superb piece of kir. It starts easily and every time without difficulty, runs evenly and ploughs through the hawthor... See more

Rated 4 out of 5 stars

Delivered on time, though unfortunately without the chain in the packaging, but two provided by return of post when Mitox contacted. Only used the chainsaw lopper so far to attack a long length of... See more

Rated 4 out of 5 stars

I bought this direct and delivery was very expeditious even during Covid. My first experience with other than light domestic electric tools. First impression of construction - not adequate if you want... See more

Company replied

Rated 2 out of 5 stars

Just bought a second hand Mitox 268LRH. Very low use, belonged to a retired guy who just used it on his own hedge. It ran nicely but died after about 20 minutes and wouldn't restart. Good spark... See more

Company details

  1. Garden Center

Information provided by various external sources

Mitox was introduced into the UK in 2005 and has since become one of the fastest growing garden machinery brands, earning popularity with homeowners, landowners and professionals who recognise the outstanding quality and value for money that Mitox products deliver. All Mitox products benefit from the latest technology in their design and manufacture, providing excellent ergonomics, outstanding performance, and efficiency. Engineered for durability, all Mitox products feature comprehensive homeowner warranties as standard


Contact info

3.1

Average

TrustScore 3 out of 5

352 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Easy web site to use

Easy web site to use, ordered late Sunday night arrived tues afternoon , cant beat that for service , well packaged and would recommend to others .
Thank you !

August 24, 2020
Unprompted review
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Reply from Mitox

Thank you very much for leaving us a fantastic review. If there is anything we can help with anything in the future, please let us know.

Rated 5 out of 5 stars

Fair price and delivered the next day.

August 24, 2020
Unprompted review
Mitox logo

Reply from Mitox

Thank you very much for taking the time to leave a service review and we are pleased that your order was delivered quickly. If we can be of any help in the future, please do not hesitate to contact us.

Rated 5 out of 5 stars

A great transaction.

The whole transaction was easy, quick and painless, I bought online - the site was easy to navigate, intuitive, full of information and had a huge selection to choose from, after making an informed decision, the checkout procedure was quick and easy, then I received a confirmation email and it was done.
Waiting for delivery was the hardest part but once it arrived it was well packed and complete which is exactly how I expected it to be.

Overall very satisfied indeed.

August 19, 2020
Unprompted review
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Reply from Mitox

Thank you very much for your feedback following your purchase on our website. We are pleased to hear that you found the site informative and easy to navigate. If there is anything in the future which we can help with, please let us know.

Rated 5 out of 5 stars

Chris Fenton star man

great service , delivery and ordering system very good

August 19, 2020
Unprompted review
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Reply from Mitox

Thank you very much for leaving a review following your purchase and we are delighted to hear that you were pleased with the level of service you received. If we can help with anything in the future, please just let us know.

Rated 5 out of 5 stars

Great product and perfect for the half…

Great product and perfect for the half yearly hedge prune !

August 18, 2020
Unprompted review
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Reply from Mitox

Thank you for taking the time to leave a review and we are delighted to hear that you were pleased with your purchase. If we can help with anything in the future please let us know.

Rated 5 out of 5 stars

Right stuff & free fast delivery

Right stuff & free fast delivery! thanks

August 14, 2020
Unprompted review
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Reply from Mitox

Many thanks for taking the time to leave a review and we are very pleased to hear that your order was delivered quickly. If there is anything else we can help with in the future, please let us know.

Rated 5 out of 5 stars

Mitox service

I ordered my extended hedge cutter about 12 midday and there it was delivered next day before the afternoon was over. Excellent service. This is my first Mitox bought new, I have got a brushcutter/strimmer which was secondhand and it was that machine that gave me confidence to get one new.

August 5, 2020
Unprompted review
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Reply from Mitox

Thank you for leaving us a review following your purchase through our website and we are pleased that your order was delivered quickly. If you require any assistance with any of your Mitox machinery in the future, please let us know.

Rated 5 out of 5 stars

A piece broke on my multi-tool hedge…

A piece broke on my multi-tool hedge trimmer, but it was replaced incredibly quickly, arriving the day after I sent all the details requested, with no quibbles. Great service and really reassuring that the warranty was honoured without any stress.

August 4, 2020
Unprompted review
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Reply from Mitox

Thank you very much for leaving us a review following your purchase of a Multi-Tool. We are pleased to hear that your issue was quickly resolved and if we can help with anything else in the future, please let us know.

Rated 5 out of 5 stars

Great Product

B3C really does work!! Revived a dead chainsaw like magic. Will use it in all my petrol machinery from now on.

July 29, 2020
Unprompted review
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Reply from Mitox

Thank you very much for leaving a review following your purchase of some Mechanic in a Bottle. We are pleased that you were impressed with the results and will now be using B3C to prevent further issues.

Rated 5 out of 5 stars

hedge trimmer

Excellent service and price for this product.

July 27, 2020
Unprompted review
Mitox logo

Reply from Mitox

Thank you very much indeed for leaving a review following your recent purchase from us. If we can help with anything in the future, please us know.

Rated 5 out of 5 stars

Mitox 28LH Hedgetrimmer

Mitox 28LH Hedgetrimmer

I purchased this machine 2 years ago for my Garden Maintenance business so I thought it might be useful to write a review.
Assembly was straightforward using the excellent Operators manual. The engine started without a problem so long as you follow the starting instructions especially the cold engine operation.
I love the cutting head angle adjustment which is one handed unlike other machines I have previously owned.
One niggle is the on/off rocker switch which is too close to the throttle lever meaning I quite often accidently turn the machine off. This is very frustrating especially if I am on the step ladder. A slide on/off switch would solve this problem.
Overall the machine has been a pleasure to use over the 2 years and I have had no problem in recommending the product.

July 17, 2020
Unprompted review
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Reply from Mitox

Thank you very much for taking the time to leave a review of your experience using our 28LH hedge trimmer. We are pleased to hear that you have been impressed with the performance of the machine and also the adjustment of the cutter head. We also appreciate the feedback regarding the on/off switch which has been passed on to our product development team. If we can assist with anything in the future, please let us know.

Rated 5 out of 5 stars

Good service

Good service, very small problem sorted quick and easy. Highly recommended

July 13, 2020
Unprompted review
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Reply from Mitox

Thank you very much for taking the time to leave a review following your purchase and I am pleased that the small problem was quickly addressed. If we can help with anything else, please let us know.

Rated 5 out of 5 stars

Delivery was prompt and efficient

Delivery was prompt and efficient. Haven’t yet used the new strummer, but it was to replace another smaller model of the same make and we were happy with that.

July 8, 2020
Unprompted review
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Reply from Mitox

Thank you very much for leaving a service review and we are pleased to hear that your order was delivered quickly. We would be delighted to hear what you think of the new trimmer once you have managed to use it.

Rated 5 out of 5 stars

I've been reading the reviews out of…

I've been reading the reviews out of interest. many show a persistent issue with engines dying and refusing to rev. I will say that this is unlikely to be a problem with the machine, but due to modern fuel and occurs with all makes of machines. It is essential to use fuel stabilisers to avoid this. I add I am a machinery dealer, but I have had a 331SSMT multi tool for 7 years myself which has proved an excellent machine. Yes I look after it, but its also done some heavy work more than it is really designed for with no problems.

July 7, 2020
Unprompted review
Mitox logo

Reply from Mitox

Thank you Simon for leaving a review and we are pleased to hear that you have been pleased with your multi-tool and also that you are using a fuel stabiliser to protect the engine from the effects of modern fuels.

Rated 5 out of 5 stars

Excellent piece of kit

Excellent piece of kit. It replaces my trusty Zomax which gave up after 12 years but is no longer sold. The Mitox is even better made, started first time and looks as though it will keep me going for at least another 12 years

June 30, 2020
Unprompted review
Mitox logo

Reply from Mitox

Thank you very much for taking the time to leave a review following your recent purchase from us. We are delighted to hear that you are pleased with the build quality of the machine. If we can help with anything in the future, please do let us know

Rated 3 out of 5 stars

Bought a mitox 281 mt from a local…

Bought a mitox 281 mt from a local dealer and after a few uses it would run for 20 minutes then die. I took it back to the local dealer as it was still under warranty several times but they couldn’t solve the problem, they said they couldn’t find an issue with it, they even said they changed the carburettor (which I very much doubt) and still the same issue. I now have to adjust the air screw regularly through use to keep it going which is difficult do with the harness attached as you need to locate the mixture screw by touch while trying to balance the machine, the dealer even gave me the tool to do it! Although this fault has been present since new I doubt mitox will do anything as it’s now out of warranty.

June 28, 2020
Unprompted review
Rated 1 out of 5 stars

28MT Multitool Highly Unreliable

I have had a 28MT multitool select for about 5 years - here is my experience:
1. the impeller rods linking the engine to the work head are prone to uncoupling (and the internal rubber sleeves become loose) making swapping over the tool heads very difficult - this first happened during my second week of ownership - Mitox support told me to make a 40 mile round trip to an authorised repair shop for a repair or to try to fix it myself (and invalidate the warranty!)
2. The pull cord mechanism inside the engine broke - another trip to the authorised repair shop - fixed under the 2 year warranty.
3. The hedge cutter gear closure fell apart while I was using it - then the gears in the cutter started to jam and eventually bent and self-destructed (you can see an example of this on youtube) - I asked Mitox support for replacement parts but they said I had to buy an new cutter (these aren't cheap - £129) - the new cutter impeller spline didn't fit the old model - I had to cannibalise the old broken head to fix this.
4. The fuel pipes and tank gasket have been replaced perhaps four times (this is actually not so unusual for petrol tools - they are regular service items).
5. Many of the hex nuts on the unit have fallen off and had to be replaced
6. the chain saw pruner has proved to be excellent - keep the chain sharp and it will go though branches like butter.
All in all, it has spent about as much time on my workbench as it has in use. The engine seems robust but the rest of the tool suffers from poor design and construction.

June 15, 2020
Unprompted review

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