MIX Reviews 76

I bought 2 supposedly "pristine white" salt lamps. When they arrived they were unpleasantly grey. I complaint to Mix.co.uk but despite several email exchanges and photographic evidence, they refused to refund me and claimed that I ordered a salt lamp and that's what I got and colour is a matter of personal interpretation.
Eventually, I had to involve my bank via a chargeback request to get my money back.
Beware, what they show you may not be what you'll get!

I ordered three dresses that were supposed to be embroidered and quite nice material. What I received was cheap non embroidered horrible material that was nothing like the dresses that were advertised. Disgusting.

I Would Give No Stars If I Could I Ordered from mix.co.uk they took my money and never delivered try phoning email bunch of thieves

I HAVE BEEN WAITING FOR MY ORDER TO NO AVAIL IT HAS BEEN EXACTLY 1MONTH I HAVE PAID £155 FOR NOTHING ..THIS COMPANY IS SCAMMING PEOPLE SO HOW DOES IT KEEP TRADING GET RID OF THIS COMPANY FROM SOCIAL MEDIA …THEY ARE NOTHING BUT A SCAMMING …GREEDY …PARASITIC…LYING ….DECEIVING BASTARDS …..IF THEY ARE READING THIS I GUARANTEE I WILL GET MY MONEY BACK FROM THESE RATS

Ordered a Homcon recliner chair super quick delivery via DPD, assembled in no time all good!

Tried to call many times for a product that became faulty shortly after purchase, and no answer.
Filled the form online (36347) 27 Oct 2025, and saying that "we aim to get back to you within 1-3 working days".
More than 4 weeks and ... no contact.

Ordered a rocking horse for granddaughter. After reading reviews got very worried! However, placed order on Tuesday and it was delivered on the Thursday. Deducted 1 star as wasn't told it had been dispatched so had no tracking number. But when I emailed to query deliver got a reply the same day.

I ordered a child's quad bike Thursday. Then I looked up trust pilot and dropped a brick thinking I'd been scammed. Thought to myself I will give them a week before I do anything as I bought through PayPal. Well, Saturday comes and the item has arrived so I am incredibly happy and surprised. I will say the contact number just goes to voicemail and the company is addressed at a meeting office so the vibes are really off. But...I have received my product and in less than 3 working days.

I have ordered a second quad on Friday. Again before I referred to trustpilot. So fingers crossed that will arrive Monday.

I'm giving 4 stars rather than 5 mainly due to a lack of communication. I have received no updates regarding delivery in my inbox or phone and it seems you cannot contact the company easily. But the item has been delivered, as promised within 3 days of purchase.

It's the first time we have used Milton pet service and Liam who was brilliant with our jess and put our minds at rest sent us pictures and updates 😀 and we would love to highly recommend Liam and his services be using him again shortly already booked many thanks Liam Mike and Mo and of cause our jessx

I ordered on Sunday and arrived today! after reading all the negative reviews and was really worried I had been scammed. Tracking details arrived and I followed it all day still not expecting it to arrive but it did! Thank you. I ordered a gazebo.

Not responding - Haven't delivered items.

I have tried calling this company more than 15 times and no one has answered the phone. I needed urgent support to correct an order before it was processed, but there has been no response despite repeated attempts. This level of customer service is extremely disappointing, especially when quick communication is essential. If a company provides a phone line, customers should be able to rely on it. I expected much better.”

Ordered two Arches for a total cost of £400. Given a guaranteed 10 working day delivery timescale. Emailed on Day 8 and had a prompt reply saying it would be answered in 3 days and asking me not to write again else I would go to the back of the queue (smelled a scam at this point). Rang on Day 10 and asked for call within 3 hours else I'd cancel contract. Emailed on Day 10, cancelled contract and asked for refund by 8 Aug. Still awaiting a reply. Luckily I paid by Mastercard so I initiated a chargeback.
Mix is the trading name of Presence Group Ltd whose address is Eventus Business Centre Sunderland Road, Market Deeping, Peterborough, England, PE6 8FD. Check out Companies House website for further details.
UPDATE: Review.io shows 4.9 / 5 feedback rating. I understand that you have to be invited by Mix to leave feedback here. I cannot leave feedback and have not been invited to do so by Mix. I can only assume that only those who are likely to receive a positive feedback are invited to do so. Also, the arches I bought are now not on sale. They are made by Poppy Forge (very high quality UK business) and I question whether Mix decided not to sell the arches or Poppy Forge decided not to supply them.

I ordered a garden obelisk from Mix for a birthday gift for my wife and paid £64.89 using Paypal (thank goodness). I received a very authentic invoice by e mail right away. It had an invoice number, my personal details, shipping address, how much I had paid and that I could expect delivery within 7 working days but I feel it was a work of fiction.

After, 11 days I called the number on the invoice. It invited me to leave a message which I did but no reply came. The next day I e mailed and got a rather snotty reply suggesting that if I kept sending messages I could go to the back of the queue; I'd hardly call this good customer service.

I finally contacted Paypal who arranged a refund right away which was in my bank account the next day. Thank you so much Paypal.
Reading other peoples reviews of this company it seems I'm not the only one to have had a raw deal; I'm so disappointed. Like others I wish I'd looked at Trustpilot's reviews before ordering. I will of course do so in future. Thank you Trustpilot

Avoid Mix.co.uk like the plague, see below for my experience with this company. Im now pursuing a charge back via my credit card company and seeking to order my item from a company that des answer the phone etc.

Reference order number 020259 placed on 14.7.25  due to be delivered within 10 working days

Emailed on 22.7.25 and got this from customer services:
23 Jul 2025, 08:12 BST
Good morning Gary I have contacted SIP Industrial requesting an tracking/delivery details and will keep you updated as soon as I have a response
My regards Debbie

Emailed again on 24.7.25 at 9.30am asking for an update? not heard

Emailed again on 28.7.25 10.53am and told them that I have now rang and left a message twice, sent the emails today, my order is still showing as processing, yet my order is supposed to have been delivered by today. Your site is still showing that these items are in stock and that they will be delivered within 10 working days, not in my case! Can someone please tell me when mine will be delivered or do I need to cancel my order and get a full refund and order from somewhere else, if you can`t give me a clear date when it will be delivered by - still no reply

Rang 01156470125 and always get an auto message that no one is available (all during their working hours) so left voice messages as requested on 27, 28 29 July for them to contact me - heard nothing!

Message sent via there online contact us form 29.7.25 11am - not heard anything.

Their website still clearly shows that they are in stock and will be delivered within 10 working days, it is now 11 working days and absolutely no sign of it, no tracking number and pretty much zero communication from their customer services
 

Oh why didn’t I check this site before I ordered a garden arbour from Mix? I have experienced exactly the same problems as most reviewers- a complete inability to gain any information from this company regarding delivery, they don’t reply to e-mails, they don’t call back as promised and Chat has never worked. Fortunately, I ordered with PayPal who have been brilliant at swiftly investigating and providing a full refund. The moral- always use PayPal for large value purchases, avoid Mix like the plague and always check a company on Trustpilot

We ordered a double cocktail station from Mix.co.uk for our business, spending close to £2,000. When it finally arrived, it was completely smashed and bent – an absolute mess. That was just the beginning of the nightmare.

We sent numerous emails requesting a replacement – not a single one was answered. We called and left multiple voicemails, but never got a response. No follow-up, no support, nothing. This company is a complete SCAM.

We were forced to dispute the transaction with our bank, and after TWO MONTHS, Visa thankfully refunded our money.

Avoid Mix.co.uk at all costs. If you have any issue with your order, they will be nowhere to be found. Total lack of customer service and responsibility.

Order received within 3 working days. Goods received in good condition.
I was getting nervous after reading all the bad reviews but everything went according to plan.

Scam company. No communication and they did not deliver anything at all. Fortunately I paid via PayPal so was able to get a refund.

Not sure why this sort of company is allowed to trade.

SCAM - AVOID THIS COMPANY
Cannot give no stars but this company doesn't deserve any kind of star ! Massive thumbs down.
Ordered three items £200 June 24 but never heard anything after initial order auto response. Complete scam. No response to emails/phone calls etc. Do not buy from this company. I claimed a refund from Paypal. Full refund received yesterday 10th July. Paypal are in the process of reviewing their account with them due to the volume of charge backs being requested. AVOID THIS COMPANY.