MIX Reviews 76

I would like to leave no stars.
Bought an expensive basketball hoop for the grandchildren. There are parts missing. No replies to email or phone calls. Complete scam company

Bought a Electric Fire from this company, 3 days of using this for about 10mins a time and its broken, tried to contact the company and nothing, every point of contact has been ignored.
Even left a bad review on their website since they seem to reply to there reviews (obviously only the good reviews)
What an absolutely rubbish company, needs shutting down before anyone else gets scammed !!!!

Such bad experience! Wrong item delivered and no contact of customer service! Do not use this company! Cannot get hold of them for a refund or exchange for actual order that should be delivered! Ashamed of the outcome

DO NOT USE THIS COMPANY
They don’t answer their phones, they don’t respond to email’s, they turn off their web chat facility. The only way I could eventually make contact with them was to discover that they are part of a company called Presence Group, I found the name of the managing director and contacted him in every way I could think of including Twitter, LinkedIn And Facebook, Funny that within the same day of doing this, I received a message from Mix, telling me that they would be refunding my money. Do not trust this company with your money.

Order placed over two weeks ago and money taken. Order still shows as processing. Live chat doesn't work, phone goes to voicemail and emails ignored.

Have had to raise dispute through credit card company in hope of getting money back.

Bought set plant stands from mix.co.uk, what a load of junk, wouldn't even go together properly.
Sent email after email no response back, call after call leaving messages to call me back.
Ended up opening case with PayPal and got my money back.
AVOID AT ALL COST.

Item never arrived, impossible to get a support person on phone and do not reply to emails. Going to start a process with Pay Pal to recover the payment.

Very disappointed and no responsibility. I had to get my money through the PayPal after so many emails they didn’t want to take a responsibility of broken TV cabinet. You can get them through the phone and after emails no resolution my recommendation avoid avoid avoid

Awful not a real company product not delivered and had to get my bank to claim my money back. DO NOT BUY FROM THIS WEBSITE IT ISN'T EVEN A REAL WEBSITE and CANT CONTACT AND NO REPLY FROM THE FAKE EMAIL SETUP.

We purchased an Electric Motobike as a Christmas present of our child. Unfortunately it developed a fault shortly after using. Thomas in customer services has been beyond excellent in dealing with our issue, from start to finish, from contacting the manufacturer and daily and giving updates over email up to twice a day, in a day and age where customer service can be lacking we have had a really positive experience. Thomas is really a credit to your company, the customer service has been beyond excellent. To note - the customer service we have received is not aligned with some of the negative feedback here. Thank you.

Had an issue with a purchase that i want to return. I have sent numerous emails to the email address provided on the order conformation and also tried calling the phone number provided. I have not heard back from any emails (although receiving acknowledgment emails) and when i try to phone them the phone rings twice before there is a automated voice message saying nobody is about to help. I have now opened a case with PayPal to get my money back.

No one answers, live chat doesn't work. I haven't received my items but charged. Clearly an unreliable website that has scammed me

Ordered an Octupus Hurricane Lamp as part of my wife's Christmas presents. On Christmas day we discovered it was defective and unusable - candle stand should be soldered/welded to base and it has failed! 3 emails, sent photos, tried 6 times now to contact via phone and live chat is disabled. Still no response. Fortunately bought with Amex so payment disputed and will be reimbursed. beginning to feel very much like a con-site!

My order arrived with an open damaged package and an oil missing with the other leaking. I am pleased to say, though there was some delay, that I have received replacements. I like the Ancient brand of oils and this company sell them at a reasonable price.

I've made order, which was delivered on time and most of the products were perfect as I hoped for,..unfortunately one of the products was with defect, and one not exactly as described (= different origin). Straight after recieved it I've messaged to the company to inform them about it. It took 2 weeks for them to respond, but once they did get back to me, the issue with my order was very quickly solved. Their communication and customer service was very helpful, and professional and I was treated with care, respect, appreciation and kindness. I'll look forward to visit their online shop again.

Ordered an office chair, a wheel snapped off after 7 months of light use. It's out of the 6 month warranty so Mix won't replace it, they also don't stock the wheels so I can't get it fixed either, I'm just left with a useless wobbly chair.

Curiously, when I try to review the chair on Mix's website it continuously fails to submit, it has a 4 star average rating which I'm now doubtful of.

Excellent customer care. Item was replaced after it arrived damaged, no fuss or bother, and with us in good time as it’s a Christmas gift. Really grateful.

Excellent customer service. Replacement item arrived very quickly!!

As per all the other reviews, avoid this company. My package still hasn't been delivered (16 days on-going). The tracking information doesn't work so I can't even locate the item. Customer service emailed (their phones don't work, they avoid calls - I wonder why) to advise that the delivery company are experiencing issues with the tracking information and that due to high demand they won't deliver within the agreed time. I purchased a 20kg item and no-one knows where it is, or whether it will be delivered. I was promised compensation but this has now fallen on deaf ears. I am requesting a refund as I want to stay well clear of this company, but my refund may end up with my package - untraceable. Trading standards are going to have a field day with this company.

AVOID!! No live chat, Can not reach by phone and no response to emails after 10 days. At this point I out of pocket close to £200 and the banking is trying to claw the money back. All the markings of a scam site or just plain incompetent. Chalking this up to experience.