Mixbook Reviews 43,177

Unfortunately, Mixbook quality has gone down the tubes. I have previously ordered well over a dozen books from Mixbook and was always satisfied. My most recent experience though, ended that relationship. I used them for my wedding album, and well, they had to do 3 re-prints to get it right. Text entered in their editor did not appear once printed ANYWHERE NEAR the way it looked on the editor. Words would get chopped off even though on the editor I had them pushed way off of the edge. I will say that customer service was very helpful and offered the reprints, hence the reason i was even willing to give them 3 stars. But definitely no quality control going on over there as it blows my mind that they would send this out looking like that. To add to the matter, I also ordered one print to be printed as a metalic print. 2 months later and several email back and forths and that print never arrived. They kept telling me they were resending a new one and nothing. I'm sorry, I can understand one getting lost in the mail, but 3 or 4 times in a row? I don't think so. Luckily they issued me a refund with no issues. So yeah, at the end of the day, not worth the hassle and lack of quality when there are so many other options out there. It's a true shame.

This was my first memory book that I've created online, I was a bit concerned initially that I wouldn't be able to manage this, and that their platform wouldn't work well, or intuitively, but it really does!

About a week after placing my order, my book came in a nice, weatherproof (we live in Maine and packages get left outside often, to their demise!) packaging and perfectly dry and cozy!

Pro Tip! Double check your photos to make sure when they are in enlarged and in place, they don't look pixelish. One of the photos (I didn't take this one pic with my new iPhone 16 it was from someone else's phone) looks very washed out compared to the remainder I had from my new phone.
Double check the resolution before submitting.

Otherwise, it's a beautiful little coffee table book of memories I'm giving to my fiancé for Valentines Day 2026!
Highly recommend.

Excellent quality and execution! Thanks guys!

My husband made a book on this site and shared it with me to review and make edits before sending it off. He sent me a collaboration invite. I clicked on the join project button, was sent to their website and could do nothing. I made an account and tried again. The photo for the mixbook project popped up momentarily, there was a redirect, and I received the message, "Nothing to show. Go Home." I chatted with a customer service rep, who went round and round about how the invite was sent to the wrong email address (it wasn't). I sent him a screenshot, but still couldn't convince him it was a redirect issue. He insisted I give him my husband's email address so he could access the account and send me a new invitation. When I tried to join the project from the second email, the error message changed to, " Invitation not found or already used." When I informed the customer service agent, Ernest, he sent me a message saying all was good and did I need help with anything else. When I told him nothing was fixed, he assured me it was and told me all I had to do was refresh the page. This, of course, disconnected our conversation sending me back to the AI bot.

Ordered from mixbook previously and everything was great, including the quality and the shipping, this time was an absolute nightmare. I ordered a reprint of a book we had previously ordered along with a new book, our high expectations were instantly squashed when the book turned up with all the cut lines wrong, making all the layout wrong and a massively oversized spine. I contacted customer support who were very helpful in getting it reprinted. After a long wait the reprint arrived with exactly the same issues. Reprint 2 was the same. At this point mixbook told us there was a "bug" in the system and they would contact us when it was fixed, 6 weeks later I contacted them to find out that no one knew of this bug and the customer service assistant had just made it up and never had intention of getting back to us even though they still had our money. Through contacting them we were offered reprint 3.
For reprint 3/4/5 the photos were finally aligned, hurrah! But the paper was much thinner and nowhere near the quality of our previous books or the first 2 reprints. On customer support we were told multiple times that the paper was the same. After 5 reprints there was nothing more they could do apparently so we got a full refund with some credit off the next order. We hopefully ordered the same books again with the credit off, hoping it was just a bug or something unexplained with our order.
The new book arrived with the thinner paper again so I contact customer support again, after 30 minutes of being gaslit that it's the same paper and that the order was correct I was finally told that the lay flat paper that we had ordered had actually been discontinued in February 2024, so how was the first half of our order in that paper? We were told it wasn't.
This whole ordeal was over 6 months long, being told that the reprint will fix it, that the quality issue is being looked into and that there's nothing wrong with what we've got. All because they didnt inform us that the paper had changed, how were we supposed to remember that the "premium lay flat" used to be the "signature lay flat"? Why did the paper change Halfway through one of our orders.
Hellish experience, will never buy from them again.

I spent a lot of time trying to create a photo album as a birthday gift only to get the gift and it was not up to expectation. They charge too much to be low quality. I reached out to them about it and they said that they will send a replacement. I said OK. Still haven’t received the replacement. I followed up and radio silence, wouldn’t recommend.

Very disappointed. Slow delivery (always after expected delivery date), poor quality feeling paper on the various books I was investing in.
Printing issues - one book had a white line on the front cover which wasn't there on the design.
Tried to order 2 of the lay flat options as I had previously - these didn't came as lay flat, just a thick card and the book was only normal thickness, nothing like the previous books.
Also don't trust what the spine looks like on the project online as they print this completely different too.
Complained and explained, they reprinted some of the order and the whole lot came with all the same issues again!!!!! Unbelievable.
They did offer a partial refunded after 2 months of backwards and forwards and probably 80 emails but very gutted and would avoid at all costs as am still out of pocket after all the issues plus time invested in trying to get it sorted.
Always thought their product was quality but they've either gone drastically downhill or not sure what's happened.

I strated off making a couple of books becuase snapchat memories will soon be deleted or you have to pay for them - so I exported all my old snapchats and made them into physical books. I was very happy with the results, so then I went on to do a photo book for every year of my life so far. It took so long but so good to have physical copies of your memories instead of having them all in your phone only.

The books are pricey but its understandable why, and there are often good deals on which can really help bring the price down.

Only complaint about the company is that the customer service I recieved was not helpful at all. Thankfully I didn't have a big problem that needed resolving, but I noticed they had "special deals" for if you order 10+ books so I enquired about this and got an unhelpful reply with a quote in the wrong currency and also not an accurate quote as it was done via pages. I ended up just ordering the books in chunks when there was a sale, so it was fine but not the best in terms of customer service. Quality though is lovely.

Many of the photos in the photo book looked very different from how they appeared in the app … the colours were oversaturated. The agents were next to useless in trying to resolve the issue. However, when I escalated the complaint, I received a quick, helpful response which should fix the problem.

I’ve used Mixbook for many years and had excellent service, but this time I have been very disappointed.
I am visually impaired and whereas previously I’ve been able to talk to customer services and support on the phone, this time I was unable to. There were new features I didn’t understand, but eventually I managed to complete my book and I was pleased with it. I received an email with a delivery date and was told to not reply if date was fine. The date was good and was due to be on Friday 16th July. Today I got an email to say they’d deliver tried to deliver it. I went on the online chat help. It wasn’t helpful as I was obviously speaking by text to a robot. Who kept putting that the order would be delivered tomorrow -Thursday 15th They kept saying no as we are out but there was nothing I could do. I’ve sent an email but they say it can take 24 hours to respond!

Quality Control was poor. I ordered 20 calendars, which would use my photos, in early November 2025. The calendars arrive about 10 days later with 18 of them having a horizontal indent line across the whole length of several pages, plus other pages had very noticiable blemishes, scratches. I go back to Mixbook and send them numerous photos of the issues and ask that they have better inspection /QC of the calendars which they say they will check each calendar and page and the offer me a "free" reprint of the 18 calendars which I except. The re-print arrives and all 18 are rubbish. Exactly the same issues as before. I go back to Mixbook with more photos of the issues, which makes a mockery of them saying they will check all the calendars before sending when clearly they didn't. The next "free" re-print arrives 12 of the 18 calendars are passable. I go back to Mixbook with more photos of the issues and they offer me a free re-print of 4 calendars, which I accept. The next "free" re-print arrives containing the 4 remaining calendars and 3 are ok. I complain about the last calendar be unusable (same issues as before) and then send me a "free" re-print which was had a white line about 1 cm wide across the whole width of one page so rendering the calendar useless.. By this point it's been 8 weeks since I initially ordered 20 calendars to give to friends and family and clients it's now Christmas Eve and I can't be bothered anymore with Mixbook. So in summary I ordered 20 calendars and I've had 57 calendars sent to me and only 19 were acceptable and the remainder have gone to the paper recycling! Plus I have sent Mixbook over 14 emails to sort this order. Would I use them again - Absolutely not! My advice is check each page of your calendars because they clearly don't. Also, they charge a lot for postage and packing but you don't have any info sent to you regarding the tracking and expected delivery date. So it's another gamble if you're home when it arrives plus the weather if it's left outside your front door!

It's harder and harder to find businesses that truly care about and support their customers. First, their product is amazing and I have been using it extensively for 10 years. But, what sends them over the top is the concern for your product's excellence and commitment to ensuring that everything went right, the product is perfect, and you are satisfied. They have an amazing product and their care for your satisfaction is second to none.

Amazing experience! I have used Mixbook many times now and am always left with beautiful books. The process is pretty easy to master and I love the results! They always do great deals around the holidays as well which makes the pricing a lot more manageable.

I'm done with Mixbook. They printed a book and the text on the front cover was cut off. This was the third time with three different books that the text was cut off. On top of that, the help desk told me that they will do a reprint, completely free! Wow! Should I be impressed? It's their fault! I would only pay for a reprint if it were my fault. Then, she said that I didn't align the text. I didn't center it, that's what she meant. And I did that on purpose. It's my choice. As if this were not enough, she said that the print file Mixbook received was not correct. How do I know that? I ordered, and I didn't get to see the print file. Hopeless. I cannot recommend Mixbook.

I absolutely love Mixbook’s hardbound photo albums and use them regularly to document my travels. The quality is excellent—beautiful printing, sturdy binding, and a polished, professional feel that really does justice to photos. The design process is intuitive and makes it easy to turn a trip’s worth of memories into a keepsake I’ll actually enjoy revisiting.

Mixbook consistently delivers high-quality albums that feel special and well made. I’ve been impressed every time and would happily recommend them to anyone looking to preserve travel memories in a tangible, beautiful way.

My experience with this company has been excellent. The quality, the promptness and customer service has been spectacular!

I ordered Christmas cards through Mixbook. Upon receiving them the front photo was grainy. It didn't give me a photo quality warning when making the cards and I checked to make sure the original photo quality was what they said was recommended- it was. I reached out to have this issue fixed since they promise 100% customer satisfaction and they said the best they could do was a 50% discount on a reorder. After pressing them that I could get a better coupon through their site they gave me a free reprint with a guarantee the photo would be clear. I received the new ones just before Christmas and the photo was actually worse. I reached out again because they guaranteed it would be clear and they offered another reprint on Christmas cards AFTER Christmas was passed. I pressed them for a refund and upon receiving the refund it was only HALF the amount I paid. I had to reach out again to get them to submit the full refund. I will not be using this site again.

I ordered Christmas cards. There was a mistake on the order on their end and on the back of the cards it listed that the card was from and a whole bunch of names that are not from my family. Obviously a mistake which is not a giant problem. When I contacted them initially, they said they would allow me to re-order at 50% off which was frustrating as I could not use the cards they sent. I explain to them I either want a refund or re-print. They said they would reprint, but when I called back 10 days later, they and not put in a reprint order. Then because my cards came New Year's Eve I was asking them to give me some kind of a credit if I order next year. They first offered $10 off and then came up to $20 which I think is pathetic! IF THERE IS A PROBLEM WITH YOUR ORDER, EXPECT TO GET HOSED!

The book turned out beautifully! It was pricey, but the photo quality and thick pages made it worth every penny. I gave it as a gift, and she got emotional looking through it—definitely a special keepsake.

I paid $60 for expedited shipping to ensure our books would be received by Christmas. It is now December 29 and they still haven’t shipped. No help from customer service. I’ll be asking for a refund. 

I have been purchasing photo books, and other items from Mixbook for the past 10 years. This year I spent over $1000 on items, and every one of them had an issue. Three of the items had to be reprinted or remade and the largest order didn't arrive within the guaranteed timeframe. Arriving after the holiday, my family was unable to enjoy the book that took me 3 weeks to put together. In my opinion, there are plenty of other companies out there that offer the same services.