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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, most reviewers were let down by their experience overall. Many people found the subscription to be too expensive and felt it offered poor value, especially with frequent game blackouts. Customers also reported significant issues with the app and website, including network errors, locked games, and difficulty accessing content they had paid for. The service was widely criticized for being unreliable and frustrating. Reviewers frequently mentioned problems with the subscription process itself, such as being charged incorrectly or having trouble managing their accounts. Some people also expressed dissatisfaction with the customer service, finding it unhelpful when trying to resolve these issues.

What people talk about most

Subscription

Users describe negative interactions with subscription services. Many customers report issues such as hidden... See more

Price

Reviewers express strong dissatisfaction with the pricing, frequently describing it as a "rip-off" or "scam."... See more

Application

People report significant dissatisfaction with the app. Many consumers describe it as terrible, unintuitive,... See more

Website

Consumers express significant frustration with the website. Many report issues such as freezing during game... See more

Service

Reviewers highlight negative aspects of service, consistently expressing dissatisfaction. Many customers... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It's absolutely ridiculous that money over viewers is more important. Baseball games should available on local TV stations so families can watch the games with children. It's impossible to take kids t... See more

Rated 1 out of 5 stars

What ISN'T wrong with this app? When it actually plays, it's ok. The problem is I run into problems more often than not. Like right now I'm trying to watch Yankees/Marlins and I keep getting an ann... See more

Rated 1 out of 5 stars

Farcking trashhhhhhhh. Blackouts for games in town, glitchy terrible service, and pay for nothing. Can’t watch any games I bought it for. No playoffs. Literally garbage. Free sketchy apps from ove... See more

Rated 1 out of 5 stars

A total rip off. I'm an out of market Red Sox fan and purchased the MLB package through Amazon Prime. The feed is horrible. Here we are in late August and yet to be able to watch a full game due to lo... See more


Company details

  1. Sporting Goods Store
  2. Sports Memorabilia Store

Information provided by various external sources

Major League Baseball is a professional baseball organization.


Contact info

1.2

Bad

TrustScore 1 out of 5

239 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

For me I have several issues

For me I have several issues. The app does not play nice with airplay from an iPhone and will cut out at random times during the games. Not just cut out on the Smart TV but an entire overhaul on the app as well. You cannot skip commercials even on archived or delayed games. On the browser the game will be live, delayed, or archived and just randomly start from the beginning. Even if you are not in the blackout broadcasting area it will blackout games. At the end of a local commercial break watching live, to fill dead space they will play their own add that then plays over the game. I sometimes miss an entire at bat because of this. Just absolutely terrible.

May 31, 2024
Unprompted review
Rated 3 out of 5 stars

MLBTV Needs To Keep It Real

This is my second season with this service, and what a drop off it is from last year! Gone is the true freedom of choosing which feed to watch (between home and away). Because MLBTV now inserts horrendous (and easy to spot) CGI ads on away feeds, it's as if the service is trying to force people to "always watch the home team" and not the teams they actually want to see!

I follow multiple teams (in addition to my main), and these fake ads do rob you of the full experience of watching your teams play. Don't know why MLB is screwing over their fans and actually devaluing their own package with these garbage overlays. Just let the real ads run!

I like that you do get to watch games on archives, but the fake stuff really needs to go.

May 26, 2024
Unprompted review
Rated 1 out of 5 stars

I paid $149 for MLB extra innings, not getting value

I paid $149 for MLB extra innings. I am a Red Sox fan who lives in Delaware. All the games against the Orioles, Nationals and Phillies are blacked out. MASN, who provides Orioles and Nationals games charges for their services, when they were free last year. That means I miss over 20 games a year. Also, MLB extra innings puts games on other networks when they feel like it, which would also cost me extra. They are a monopoly that charges full price and refuses to offer adequate services. At the very least, they should stop making subscribers pay to watch non blackout games on other stations and making them pay more money. They do not provide adequate service for the money and should not be allowed to farm out non blackout games to services like apple plus TV.

t

May 24, 2024
Unprompted review
Rated 1 out of 5 stars

About all orioles games are blocked…

About all orioles games are blocked now. I read that my area only bucs games are blocked and I'm ok with that. But I'm an orioles fan that lives an hour and a half away from Baltimore w t f

May 21, 2024
Unprompted review
Rated 2 out of 5 stars

The game itself is mostly fine but

The game itself is fine, most of the time (though it’s annoying when they arbitrarily cut out the 7th inning stretch), but the same ads and highlights (there must be more available than the same 6 players) every day is very tiresome!

May 18, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely garbage

Absolutely garbage. Amazing that the NFL and everyone else can get a subscription based product to work but MLB TV is crap!

May 15, 2024
Unprompted review
Rated 1 out of 5 stars

This is the worst app I have ever used

This is the worst app I have ever used. I purchased a subscription for 3 years. This year, because of all the issues I had in the past, I decided not to be a glutton for punishment. I had enough when I was “blacked out” from a game that was 4000 miles away from me. (I live in Alaska, game was in New York.) On top of that, it was the “free game of the day.” My kids and I still couldn’t watch it. Enough is enough. MLB can keep on torpedoing its fanbase. These baseball fans will stick with radio.

May 10, 2024
Unprompted review
Rated 1 out of 5 stars

I cannot be the ONLY person who paid…

I cannot be the ONLY person who paid for MLB TV and is trying to watch games on my Samsung smart tv. Lately, since our free trial ended and we now PAY to watch all cubs games for $129.99 per year, we are getting a ridiculous BLURRY broadcast, whenever someone on the screen is moving !! It is THE most frustrating thing ever!! I’m currently watching the game on my phone, which I should not have to. Yesterday I called MLB, and the guy had NO idea how to help…tried to say I need to adjust my Samsung picture - no, it’s an issue with the Marquee BROADCAST, NOT my TV. So glad I pay for this - apparently MLB stands for Major League Blurryness 🙄🙄🙄

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

** WARNING ** WARNING ** WARNING **

Be careful, very unethical & untrustworthy. I signed up for a 7-day free trial. On the morning of day 7, I went online and canceled, then I called to confirm the cancellation, and ffinally, I emailed them to cancel. I went to the extreme but something about it didn’t seem right. So since I had never actually had an active subscription, I figured that was the end of it but thought I should confirm they had not charged my credit car.

I went online and found they had charged my credit card $149.99 instantly after I had canceled the first time online. I called customer service and was told I would receive a refund within 3-5 days. I called each successive day requesting the refund since I had never had the subscription. Each time they told me the same thing, 3-5 days.

On day 6, they still had not refunded the money so I called my credit card company who then disputed the charge on my behalf since they charged me for something I had never received. I was told that my credit card company would reimburse me and would go toe-to-toe with MLB.TV to get reimbursed.

Finally, on day 8 after charging me for something I never received and refusing to refund me, my credit card company advised me they had been successful in retracting the illegally charged funds.

BEWARE - BEWARE - BEWARE

April 20, 2024
Unprompted review
Rated 1 out of 5 stars

The all-time worst streaming service

The worst service of all the channels I stream. I use a Roku box and Verizon fios, and am popped out of the game and returned to the Mlb.tv homepage 3 or 4 times per game. I’m returned to the Roku homepage once or twice per game. Human Customer service is nonexistent, but robotic responses will ask you to submit the same information you’ve already provided, and then close your case. Too bad there’s no alternative - they’d be out of business overnight.

April 29, 2024
Unprompted review
Rated 1 out of 5 stars

The audio is NEVER in sync!

The audio is NEVER in sync with the video. And it isn’t close, sometimes it’s 4-5 seconds off. And about ever third game I watch or so, it just drops midway through. Also, don’t try and pause for more than a minute or so. The coverage will just drop and restart. For such an expensive app/service and one that has been around for a long time, you would think they would have fixed it by now. It’s terrible.

April 20, 2024
Unprompted review
Rated 1 out of 5 stars

Over-priced, Greedy Business Practice

First and foremost, the exorbitant price tag of $149/yr left me with high expectations, it was frustrating to find out that aside from the blacked out games, now, I'm also unable to access certain games, arbitrarily confined to the confines of Apple TV exclusivity. This lack of accessibility not only feels discriminatory but also undermines the inclusivity that should be inherent in a streaming service of this caliber.
And then, there's a barrage of ads shown, not just during breaks but also while the play is ongoing splitting the TV screen in half to show the ads. Just letting these advertisers know that we are NOT supporting the products that interrupt our enjoyment of watching the games of our favorite teams.

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

Just terrible

Just terrible. Freezes every single half inning. I called and was given the usual advice to reload the app and restart Roku. Does not help. No problem with any of the many other apps on my Roku. The app does work on my phone, so I am now mirroring games. (PS - no problem with condensed games or highlights, just the live game.)

April 8, 2024
Unprompted review
Rated 1 out of 5 stars

MLB tv app from bad to worse

In the old app I used to be able to get to the video of the condensed games without seeing the final score. This is impossible in the current layout, even when selecting “hide scores” in the settings.
Many of the “improvements” to the layout are exactly the opposite. Please cut back the screen candy and create a user interface that is clean and makes sense.
Video playback just halts often and I need to close and reopen the app which means navigating through the minefield of visible scores once more.
I watch on a Samsung The Frame TV and on an iPad Air 4th gen. We live in The Netherlands.

April 3, 2024
Unprompted review
Rated 1 out of 5 stars

The whole blackout thing is the reason…

The whole blackout thing is the reason why I’ll never subscribe to anything ever again. The entire reason I subscribe is so I can watch my favorite team? And since that’s not possible I will never be giving them my hard earned money

March 29, 2024
Unprompted review
Rated 1 out of 5 stars

Consumer Protection Act

They double billed me, failed to recognise it, blamed it on Apple, then finally admitted it but responded by cancelling my subscription and only giving one refund. I've had to ring them twice from the UK and still not resolved. Absoutely horrific service - will take legal action as needed until second payment is refunded.

March 21, 2024
Unprompted review

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