MNCR Reviews 

483
•
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the great selection of stylish sneakers and find the overall ordering process to be smooth and straightforward. Many people also mention that the customer support team is extremely polite, kind, and prompt when assistance is required. Some reviewers were not happy with the delivery times, noting that shipping can occasionally take a long time or experience unexpected delays. A few other people also felt that certain items raised concerns regarding sizing accuracy and overall quality. Additionally, a small group of customers mentioned difficulties when trying to get responsive support or resolutions for problematic orders.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, while some customers praise the amazing quality, unique... See more

Order

Users describe ambiguous interactions with order experiences, as many loyal consumers express great... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising support agents as prompt,... See more

Delivery service

People report ambiguous experiences with delivery service as some consumers praise the reliable shipment and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the amazing shoes, comfortable fit, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I will write down exactly what happened for me with MNCR club. No exaggerations. Not dramatically. I saw an advertisement on Instagram of the sneaker (ASICS x Toga) and... See more

Rated 5 out of 5 stars

MNCR is hands down one of the best sneaker shops out there. They consistently have rare and hard-to-find models, often at prices you simply won’t see anywhere else. Every order I’ve placed has been s... See more

Rated 5 out of 5 stars

I am very Familliar with the Sneaker Industry /Cult and various websites where you can buy all sort of sneakers, But i Must say that MNCR club has very sharp deals and a good variety of hyped sneaker... See more

Rated 5 out of 5 stars

My review for MNCR Club I had a very positive experience with MNCR Club. The team has been attentive, kind and quick to communicate throughout the process. It’s clear they care about their cust... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

483 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.3

All reviews

(483)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent sneakers

Huge selection, everything that is presented on the site is in stock. I bought New Balance X Miu Miu 530 SL - excellent sneakers! The support staff are polite, answered all questions.

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

too good to be true? it is!

If something seems too good to be true.. it probably is!

Unfortunately I decided to anyway order two pair of sneakers (New Balance - Loro Piana) in two different sizes.

They were authenticated by experts and deemed not authentic.

They don't want to take these return and also pretend that they don't need to take any returns at all as these shoes were on sale. According to UK and EU consumer law, you always have the right to return in 14 days.

I've been hoping to resolve in communications with MNCR (very unwilling to help thus far) and my credit card company but they simply:
- Don't accept returns (which is against the UK/EU law) pretending that doesn't apply to these shoes on sale at discounted prices.
- Don't respond on the claims.

DO NOT BUY HERE (caps intended)!

Proof:

Ibb.co and then add /JsF7sJk or /J3M2wbg

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Delivery is a nightmare!!

Delivery is a nightmare!!! After 1 month still waiting for delivery. After contacting Customer service I was treated terribly and I was not taking seriously. I can't recall being treated so badly by customer service.

December 20, 2024
Unprompted review
Rated 4 out of 5 stars

Delivery date was worth wating

Although we had some issue with the delivery date the team was always responding quickly and did the necessary to keep me updated. Yesterday my shoes were arrived and I must admit that I'm very happy with my pair of collab Addidas.

December 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic shopping experience

Fantastic shopping experience: wonderful product selection, competitive prices and great discounts offered. I ordered the wrong size and the dealt with my query gracefully and they were willing to accommodate an exchange

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

At the moment the experience its been amazing. The MNCR team is very professional and very responsive and helpful. They respond to all questions and problems fast and clear. I will certain remain a cliente. Very enjoiable experience. Many Thanks Antonio Bessa

December 18, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service highly recommended

I’ve ordered sneakers adidas and would like to express my sincere gratitude to the MNCR.club / online shop. They respond to my questions on time, the purchase process was smooth and easy. I highly recommend this online shop to anyone interested in purchasing branded items on very affordable prices

December 14, 2024
Unprompted review
Rated 5 out of 5 stars

I like the selection of shoes.

I like the selection of shoes.. I ve just received my New Balance Loro Piana and I m very happy
Customer service is great
I definitely recommend MNCR
Maria

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excelent selection and service

Adore their selection of shoes and their efficiency with customer service. I needed help changing the shoe color of my order and they’ve been super attentive and helpful throughout the process. Will definitely be buying all my sneakers here!

December 5, 2024
Unprompted review
Rated 4 out of 5 stars

Very good customer service

Very good customer service
MNCR Customer Team was very helpful in assisting me with the order I made. Unfortunately the size I ordered did not fit me and I found assistance in figuring out how we could solve the problem. Very kind service

December 3, 2024
Unprompted review
Rated 1 out of 5 stars

Total fraud

Total fraud. I asked for a size change, as the specific number they sent me, while I had tried it on at an Adidas dealership and it was the right size for me, it was really small. This means that it was not authentic. In order to make the change, they asked me to write a good review in trustpilot. Also, when I told them to send back the wrong number, they replied that it's not necessary and I can keep that too. What serious company would donate authentic adidas shoes but on the other hand can't refund money because of a discount? I will resort to the European consumer center.

November 27, 2024
Unprompted review
Rated 5 out of 5 stars

My experience was great

My experience was great, my order arrived perfect and exactly what I ask, the helpdesk services are great and answered very fast when I was trying to track my order! I definitely recommend!

November 15, 2024
Unprompted review

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