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Rated 5 out of 5 stars

The Moai paddleboard is well-made. The carbon paddle that comes with it is rigid and enables powerful paddling. The pump is excellent. You can achieve fast speeds on the board if desired. The board is... See more

Company replied

Rated 4 out of 5 stars

Quick delivery within a few days (to Germany), board well packed except the screw and screw plate for the fin which were loosely falling around in the box and almost thrown in the garbage by accident.... See more

Rated 5 out of 5 stars

Bought the MOAI SUP Board 11" in 2022 and was riding it the whole summer for three months in the ocean waters of Greece. What I can say is, it's very well build, the valve is tight, paddle is made of... See more

Rated 4 out of 5 stars

The purchase was easy, also the delivery. I delivered it to my friends in Hungary and all was quick and efficient. BUT I ordered 2 fins and received only one. It's bit a challenge to find out where... See more

Company replied

Company details

  1. Sporting Goods Store
  2. Outdoor Sports Store
  3. Water Sports Equipment Rental Service

Written by the company

Aloha! Meet MOAI. We sell the ideal stand up paddle board or kayak for every watersports and recreational lover, whether you are a beginner or experienced. Our products are inflatable and made of high quality and innovative materials completed with the necessary accessories to hit the water out of the box. We believe in quality, durability and portability to give our customers the best possible experience on the water. Designed in The Netherlands, inspired by Polynesian inventors of paddle boarding. Beware: We've noticed a rise in unofficial sites & socials advertising & selling MOAI products. Stay safe and shop smart by sticking to our official websites, dealers & partners. For more info visit moaithebrand.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

269 reviews

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Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

beautiful board and accessoires

beautiful board and accessoires, and very stable. I used it first season for 4months in 2022. I love it. Service in my case was a bit late, my order unfortunally was lost for a while in the company. After the service checked that the order was lost, I got the board very fastly within 3 days. I would buy the board again.

June 8, 2022
Rated 5 out of 5 stars

MOAI SUP Board 11"

Bought the MOAI SUP Board 11" in 2022 and was riding it the whole summer for three months in the ocean waters of Greece. What I can say is, it's very well build, the valve is tight, paddle is made of fiberglass and way better/lighter than the aluminium ones. The foam material on top got some smaller areas underneath where the glue came off a little after three months of extensive use in sun and saltwater. But that isn't a big deal, and there's also a glue kit included.
Speed and agility of the board are excellent, I had lot's of fun with it and looking forward for the next round this summer!

July 14, 2022
Rated 5 out of 5 stars

Good stuff

The purchase and delivery went as expected. I am very content with the practical bag with rolls and the board that lies stable in the water and is well manoeuvrable

July 10, 2022
Rated 1 out of 5 stars

I ordered a non-fitting honeycomb…

I ordered a non-fitting honeycomb Flosse, wrote an email to ask how to proceed and never received an answer

June 15, 2022
MOAI logo

Reply from MOAI

Hi Katja,

Sorry to hear that the fin doesn't fit. And what a strange thing that you were unable to contact us. My customer service colleague has contacted you so we can assist you further.

Kind Regards,
Lotte | MOAI

Rated 5 out of 5 stars

The Board is great

The Board is great. The bag it comes with is really nice and big enough to carry the entire equipment.

When it arrived the pump wasn‘t working well, so i contacted the costumer service. The answer was quick and They did send us a new pump which is working really Good.

March 14, 2023
Rated 5 out of 5 stars

Very fast and great service

The board arrived very quickly. Almost too fast, in fact, as it was intended as a birthday present a few weeks later. If the board had been damaged, I might have noticed it too late. However, an email to the service was enough and the deadline was extended until after the birthday. Very accommodating and unbureaucratic!

August 31, 2022
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