I was asked for my simcard replacement in the last week and couldn't get until today. Again today I contacted the lebara customer service provider, the kind and supportive one. Immediately, I got the... See more
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First I got connected to an agent named Vanessa but she literally just disappeared after the first greeting sentence and didn’t reply to me at all!!! Later I had to end the chat and opened a new o... See more
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I spoke to Michael today to assist us with a switch. He is very knowledgeable about the products and services available. He is patient and clear in his explanations. He absolutely went the extra mile... See more
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The waiting time was long, but the customer service executive listened to my query patiently and provided me a solution. Just waiting for the E-sim for my iPhone 17 pro.
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Company details
Written by the company
Al twintig jaar staat Lebara voor voordeel en vrijheid. Voor kansen zien en kansen pakken, voor iedereen die daar voor openstaat. Dat komt naar voren in ons Prepaid én Sim Only aanbod. Tegen scherpe tarieven op het beste netwerk (KPN).
Contact info
Amsterdam, Netherlands
- mobile.lebara.com/nl/nl
4.4
Excellent
62K reviews
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Reply from Lebara NL
Wat fijn dat je zo goed geholpen bent
Reply from Lebara NL
Thank you for your review! 😊Great to hear that you had a positive experience.💙
"I had a great experience with the…
"I had a great experience with the customer support. Vanessa was very helpful and managed to unblock my SIM card quickly. Great service, thank you!"
March 9, 2026
Unprompted review
Reply from Lebara NL
Thank you! 😊
Glad to hear you had a great experience with customer support and that Vanessa helped unblock your SIM card quickly. We’re happy you’re pleased with the service!
Very satisfied with the help I…
Very satisfied with the help I received. Lisa was very polite and helpful
March 9, 2026
Unprompted review
Reply from Lebara NL
Thank you! Glad to hear you’re very satisfied and that Lisa was polite and helpful 😊
So nice plan for small price im proude…
So nice plan for small price im proude Lebara. NL GREATINGS
March 8, 2026
Reply from Lebara NL
Thank you for your kind review! 😊 We’re very happy to hear that you’re enjoying our plan and great prices. Your support means a lot to us.💙
Chat experience was really good
Chat experience was really good. They understood my problem and could help me very efficiently.
March 7, 2026
Reply from Lebara NL
Thank you for your positive review, Premraj!😍
We are happy to read that your chat experience was great and that our team understood your issue and helped you efficiently.
If you ever need further assistance, we’re always here to help.🌟
Browser has issues and before ordering…
Browser has issues and before ordering sim, it says same day will be delivered. But after payment it says 2 working days to deliver. It is cheating.
March 6, 2026
Reply from Lebara NL
Dear Chandu,
Thank you for your feedback, and we're really sorry for the confusion and frustration this caused. This is certainly not the experience we want our customers to have.
Sometimes delivery estimates can change depending on the order time, location, or system updates. However, we completely agree that this should be communicated clearly before checkout to avoid any misunderstanding.
Your feedback is very important to us and will help us improve our service going forward.
Kind regards,
Vanessa
Lebara Webcare Service
Top CS
The CS is very helpful, responsive, & absolutely a solver. Sharona helped me resolving my issue quickly. I don’t need to explain my problem over & over again. A very wonderful experience.
March 5, 2026
Unprompted review
Reply from Lebara NL
Thank you so much for your wonderful review, Rifa!😍
We are delighted to read that you had such a positive experience with our customer service.
It is great to know that Sharona was helpful, responsive, and able to resolve your issue quickly — without you having to repeat yourself. That’s exactly the level of service we aim to deliver.🌟😊
The person did his best to solve my…
The person did his best to solve my issue and did not rush me
March 5, 2026
Reply from Lebara NL
Thank you so much for sharing your experience, Cameron! 😍
We are really glad to hear that our colleague Jurmen took the time to help you properly and did not rush you. That is exactly the kind of service we aim to provide.🌟
Reply from Lebara NL
Great to hear that your issue was resolved quickly and that you had a pleasant experience 😄👍 Thank you for your feedback!
Bennie's Quick solutions
I had an issue while topping up my call credit. I had a chat with assistant Bennie. Quick response and made it so I understood every process. Bennie is truly amazing. Thank you Bennie and best of luck in the future
March 5, 2026
Unprompted review
Reply from Lebara NL
Thank you for your kind words 😄🙌 We're thrilled to hear Bennie could help you so clearly and quickly! We'll make sure to pass on your compliments to Bennie.
Reply from Lebara NL
Thank you for your wonderful review! 😊
We’re happy to hear that you’re satisfied with our service.💙
Fast and solid assistance.
March 3, 2026
Reply from Lebara NL
Thank you for your amazing review! 😊💬
We're so glad to hear that you were well assisted by our colleague. We always do our best to provide the best service possible! 🌟💪
Data cap should be free especially for…
Data cap should be free especially for kids mobile phone. It’s too much costly
March 1, 2026
Unprompted review
Reply from Lebara NL
Dear Asad,
Thank you for your feedback. We understand your concern, especially when it comes to keeping mobile use safe and affordable for children. We're sorry to hear that the cost of the data cap feels too high.
We appreciate you sharing this with us, and we will make sure your feedback is taken into consideration for future improvements.
Kind regards,
Vanessa
Lebara Webcare Service
I forgot to cancel my contract and paid…
I forgot to cancel my contract and paid for a few months without using any data. I contacted customer service and Vanessa was extremely helpful in communicating and requesting a refund. Very positive experience!
March 3, 2026
Unprompted review
Reply from Lebara NL
Thank you for your amazing review, Artemii! 😊💬
We're so glad to hear that you were well assisted by our colleague Vanessa and that your feedback was taken seriously. We always do our best to provide the best service possible! 🌟💪
Vanessa from Lebara is very professional
I blocked my sim card by mistake. Icould not unlock it so I contacted the Lebara service and Vanessa chated with me. I explained the situation and she solved the problem in a few minutes. She truly deserves a 10/10.
March 3, 2026
Unprompted review
Reply from Lebara NL
Thank you for your amazing review, Yahia! 😊💬
We're so glad to hear that you were well assisted by our colleague Vanessa and that your problem was solved.
We always do our best to provide the best service possible! 🌟💪
Disaster of a company when it comes to support
This is disaster of a company when it comes to support. I signed up for a 2-year contract a few months ago but due to a bug in Lebara's system, I never managed to login.
I was in contact with their chat several times where they promised to get back to me, and they never did. Two weeks ago I was on a phone call with their support for a long time who saw the problem and promised to get back to me within 5 working days. Of course, I never heard back from them.
March 2, 2026
Unprompted review
Reply from Lebara NL
Dear AJ,
Thank you for sharing your experience. We’re very sorry to hear about the ongoing login issue and the lack of follow-up after multiple contacts with our chat and phone support. We understand how frustrating this must be, especially after being promised a response several times without any resolution.
This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Please contact us at trustpilotnl@lebara.com, including your phone number and reference number 251, so we can investigate your case thoroughly and assist you as soon as possible.
Kind regards,
Jediael
The Lebara Team
Reply from Lebara NL
Thank you for your kind words, Hyacintha! 😊
We are happy to hear you found our service friendly and competent. If you ever need anything else, we're always here to help.🌟
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