MobileAdvantage Reviews 

197
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I had a great experience with this company. They dispatched my new phone promptly and provided accurate tracking details. I opted to trade my old phone in and the customer service from Magda handling... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with Mobile Advantage. Their service is fast and efficient, making the whole process smooth and hassle-free. The quality of their products is excellent, and you can really tel... See more

Company replied

Rated 5 out of 5 stars

Ordered earlier this week and delivered exactly as said on website. I ordered an iPhone 11 Pro - Excellent condition and it looks new and unused with 100% battery life. I certainly can’t tell if it’s... See more

Company replied

Rated 4 out of 5 stars

The customer service over chat was really great experience, knowledgeable advisor and speedy response. Lost one star only on (no key to open sim) plus potentially need to review number of stores to... See more

Company replied

Company details

  1. Telecommunications Service Provider
  2. Cell Phone Recycling and Unlocking Service
  3. Cell Phone Store
  4. Mobile Phone Repair Shop
  5. Online Marketplace
  6. Payroll Service

Written by the company

We provide eco-friendly tech, including via innovative employee benefit schemes that provide a cost saving for both employer and employee. Designed to support remote or hybrid work policies our schemes also help you towards your environmental sustainability goals.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

197 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(197)

41 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Ordered a tablet last Friday... still waiting

Ordered a tablet last Friday, warehouse sent them the wrong one so they offered me the wrong one at a discount which is fair enough. I said I'd rather wait for the one I ordered, was told it will be with them the next day and then delivered to me the day after, failing that would I prefer a Saturday or Monday delivery. I said Saturday delivery if it came to it. Checked in with them yesterday morning to confirm what was going on and if I needed to be around Saturday for the delivery. no contact since. Still waiting a more week from the first order with minimal tracking/ delivery or order updates.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic value for money!!!

I recently purchased a refurbished DELL Latitude laptop and can honestly say I’m really impressed with the quality of this product. Ordered at 3pm and I had it in my hands at 11am the next day. Great friendly service from the team at Recomm and super value for money too. If you’re looking for a new laptop pay these guys a visit first and save yourself a lot of money.

December 14, 2023
Unprompted review
Rated 4 out of 5 stars

wrong console sent

UPDATE: I recieved the correct xbox series s I ordered 2 days later in what u have to say exceptional condition! the support team were really helpful tbf to them and easy to deal with. mistakes do happen and overall I am happy with my experience and would use them again in the future.

I will update with new review if my problem is solved. bought an xbox series s all digital console from these waited almost a week for it to be delivered and it's the wrong console I received an xbox one. I have contacted someone at the company who has been helpful and assured me I will receive a new correct xbox series s sent out to me by Friday at the latest. let's hope they abide by their word and send the correct console out. I will be updating this review if they do.

December 12, 2023
Unprompted review
Rated 1 out of 5 stars

Customer Service are helpful but cannot…

Customer Service are helpful but cannot do much with the poor quality phone I received. Initially my phone was lost, but received a new which after one fault has stopped working, with Mobile Advantage not allowing to fix under warranty as the mobile repair shop I have taken it to has 'claimed' they have fake parts and I have no idea who to trust. I will be taking this to apple to have the parts examined as my friends (Shop Owner) would not lie to me.

October 30, 2023
Unprompted review
MobileAdvantage logo

Reply from MobileAdvantage

Hi Chris,

Were sorry to see you have posted a 1* Review.

After reviewing this I can see that you originally got in contact with us saying you smashed your device and wanted this repaired under warranty in which we clearly stated to you that we do not cover accidental damage.

You then got back in contact with a different member of staff and said your device has a battery problem and it needs to be fixed under warranty, when we pointed out to you that you got in contact earlier with us and we explained that you told us you dropped your phone and the warranty is invalid.

You then claimed you took it to a repair shop in which they told you all the parts in the device are as you quote "Chinese Parts"
When we told you that all of the parts are genuine and we even sent you a report of all the parts in your device with genuine serial numbers (we store all the serial numbers for all our parts for the exact time someone like you accuses us of not using original) you still said that cant be right.

You are still adamant we have to repair your phone that you damaged yourself. This is not how warranties work.

And i just want to point out that your original device was lost in transit by the courier we sent you a new one immediately and even upgraded you to a excellent condition device (you ordered fair)

Sadly we will have too accept the 1* star review on this occasion despite our best efforts.

Thanks again.

Rated 5 out of 5 stars

Outstanding customer service

Ordered two iPads and only one arrived. This was a courier issue.

Mason at Recomm understood the situation, shipping another iPad straight away. Both iPads are true to condition stated, I’d even say they are better! Overall very happy and great example of excellent customer service.

July 12, 2023
Unprompted review
Rated 5 out of 5 stars

My refurbished phone

Even though it's a refurbished phone the condition is like brand new.The delivery was much earlier than expected.Its my second day using it but for now I cannot fault it.Great buy

July 15, 2023
Rated 5 out of 5 stars

Great Value

The phone was supposed to be 'Fair' condition, but it was actually almost perfect!
There were also unexpected surprise goodies of a screen protector & case
The only issue is that a USB-C cable was supposed to be included but wasn't

June 30, 2023
Rated 1 out of 5 stars

This shocks me that I received a…

This shocks me that I received a feedback link before even getting my item. It’s been over a week now and still waiting on the product to be delivered. The customer service team have been friendly but not particularly helpful. Response times aren’t great and currently stuck without my order and money. I definitely wouldn’t return

June 28, 2023
Rated 4 out of 5 stars

Ipad arrived

Ipad arrived, condition was good as expected. Easy site to use. was dispatched a little later than expected though and took a little over a week to arrive.

June 19, 2023
Rated 4 out of 5 stars

Generally happy, but...

I think this is a great concept, and I really appreciate being able to get good deals on tech. I ordered a refurbished Nintendo Switch controller for £39.99, which I'm very happy with, but the controller didn't seem to have been cleaned at all during the refurbishment process (some dust and crumbs visible between the cracks). My understanding of "refurbishment" is that it involves cleaning, as well as mending. The delivery also took a little longer than expected, but otherwise, I'm happy.

June 18, 2023

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