Stay away from this site, customer support is shit, approved documents but still not available to withdraw money. Stay away, there’s way much better websites than this
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I participated in the first deposit bonus promotion (100 euro plus 100 euro). Everything went well, I mean, I doubled the starting balance. Payout went very fast (within 2 days to credit card) and v... See more
Company replied
Did write a simple review 6 days ago (se below) regarding a withdrawal I have not received. I did win NOK1500 and made a withdrawal 29th of September. I have still not received any funds, despite prov... See more
Company replied
This betting company is hilarious... 5 weeks waiting for my withdrawal..and all information i get - "wait one more week, be patient"...every monday same story..provider canceled payment...? So where i... See more
Company replied
Company details
Written by the company
Mobilebet is the latest generation in mobile sportsbook and casino bringing you the latest odds and casino games directly on your mobile phone, tablet or web browser
Contact info
United Kingdom
- mobilebet.com
1.6
Bad
104 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very bad
Very bad. Belong same company with ComeOn betting site. You gona waste a lot time listening their bull* chat comments. Always need to go there and ask your freebets they promised you and they make it some long and difficult. Just go and find another betting site, your life is much easier like that. Don't care whatever they promise you couse theres always some tricks you need to do before betting bonuses they say they give you.And don't believe them being so good and honest when they come here and comment these negative comments about their company. If they would really care their players these comments would not be here. It's like they come here to talk us while they ignore us when talking their page chat. Very low moral company!
June 18, 2020
Unprompted review
Reply from Mobilbet
Good afternoon,
Thank you for your review. We are happy to hear from you.
It seems that you have recently had a bad experience with our site and we are sorry to hear about this.
We love to hear your feedback and hope that we are able to act on this to ensure that all of our players are happy with our site!
We do sometimes send offers via our newsletters which in some cases are deposit bonuses. Bet x amount and get a free bet or upfront offers. We also have the Mobilebet Shop where you can purchase upfront offers.
You can contact us on the following platforms:
Live Chat (English Support) 06:00 - 22:00 GMT
Email (support@mobilbet.com) 24 hours
Best Regards,
Emma
MobileBet! Team
Scam
i made deposite, money left my bank account but never arrived on my mobilebet account. I tried to communicate with support. They said me to send them screenshot of payment with my bank details and my name. I send them screenshot of payment in my bank app. There is not my name and its impossible for me to take recquired screenshot. I quess i never see my money again.
April 20, 2020
Unprompted review
Reply from Mobilbet
Hi Patrik,
Thank you for your review. We are happy to hear from you.
It seems that you’ve recently had a bad experience with our site and we are sorry to hear about this.
Kindly note that in order for us to approve your statement it needs to show your full name, address, IBAN and BIC code and also the bank logo. You can contact your provider as they would be able to assist you with this document.
You can contact us on the following platforms:
Live Chat (English Support) 10:00 - 21:00 GMT
Email (support@mobilbet.com) 24 hours
Best Regards,
Emma
MobileBet! Team
Buggy site but at least not a scam
Buggy site but at least not a scam.
Finally gave up on this site. It was down for at least 4 days so I decided to withdraw my funds. I didn't expect to get my money back but I did within a couple hours. Impossible to play at the sport section of the site but they seem legit after all.
January 17, 2020
Unprompted review
Reply from Mobilbet
Hey,
Thank you for your review. We are happy to hear from you.
It seems that you have recently had a bad experience with our site and we are sorry to hear about this.
If you would like us to investigate this for you please send us an email with all the details.
Should you have any issues or questions, you can contact us on the following platforms:
Live Chat (English Support) 06:00 - 22:00 GMT
Email (support@mobilbet.com) 24 hours
Best Regards,
Emma
MobileBet! Team
Not happy so far
Not happy so far. Very buggy site. Right now it wont load at all. Tried 3 different browsers and 2 different devices. Also had the same problem earlier on a different wifi. It is impossible to place bets. The support claims that they have a high number of queries right now. No wonder if the site isnt working at all. I will be back later. Hopefully it works again. I havent tried withdrawing my funds yet. I hope it goes without any further pain. I cant play on a site as buggy as this.
Edit: Mobilebet is actually down right now. It may only be temporarily but it is not the first time this happens and quite annoying. Hopefully it gets better when they are up and running again.
January 15, 2020
Unprompted review
Reply from Mobilbet
Hi Djengis,
Thank you for your review. We are happy to hear from you.
It seems that you have recently had a bad experience with our site and we are sorry to hear about this.
If you are experiencing this more than once please send us an email with a screenshot of the error in order to investigate this further for you. Thank you for your patience.
Should you have any issues or questions, you can contact us on the following platforms:
Live Chat (English Support) 06:00 - 22:00 GMT
Email (support@mobilbet.com) 24 hours
Best Regards,
Emma
MobileBet! Team
Won not much 30e and they closed my…
Won not much 30e and they closed my account.. Now they wont open it different people in chat dont know shaische. They say open it but nothing happens. Money they will take but nothing else..
December 31, 2019
Unprompted review
Reply from Mobilbet
Hi Ensio,
Thank you for your review. We are happy to hear from you.
It seems that you have recently had a bad experience with our site and we are sorry to hear about this.
If you would like us to investigate this for you please send us an email with all the details.
Should you have any issues or questions, you can contact us on the following platforms:
Live Chat (English Support) 06:00 - 22:00 GMT
Email (support@mobilbet.com) 24 hours
Best Regards,
Lisa
MobileBet! Team
Buggy site and slow.
Buggy site and slow.
Didn’t get my first deposit bonus - didn’t work (also the link they send for that didn’t work). Very bad, I don’t recommend palying on that site.
December 24, 2019
Unprompted review
Reply from Mobilbet
Hi Teemu,
Thank you for your review. We are happy to hear from you.
It seems that you have recently had a bad experience with our site and we are sorry to hear about this.
From your review, we understand that you did not get your welcome offer. Kindly note that this offer has terms and conditions that need to be met. If this is the case please contact us via chat or email in order to investigate this for you.
Should you have any issues or questions, you can contact us on the following platforms:
Live Chat (English Support) 06:00 - 22:00 GMT
Email (support@mobilbet.com) 24 hours
Best Regards,
Lisa
MobileBet! Team
Very good!
I participated in the first deposit bonus promotion (100 euro plus 100 euro). Everything went well, I mean, I doubled the starting balance. Payout went very fast (within 2 days to credit card) and verification was just normal (ID, proof address, mobile number and bank card).
I had overall very good experience with the site.
December 17, 2019
Unprompted review
Reply from Mobilbet
Hi Bence,
Thank you for your review. We are happy to hear from you.
It is good to hear that you are enjoying our site so far. We love to hear your feedback and hope that we are able to act on this to ensure that all of our players are happy with our site!
Should you have any issues or questions, you can contact us on the following platforms:
Live Chat (English Support) 06:00 - 22:00 GMT
Email (support@mobilbet.com) 24 hours
Best Regards,
Emma
MobileBet! Team
Want to lose all ur money? Go to Mobilebet!
Want to lose all ur money? GO TO THIS SITE!!
INcredible bad RTP, horrible customer service and lojalty program. DONT GO HERE!!!
November 1, 2019
Unprompted review
Reply from Mobilbet
Hi Kjopt,
Thank you for your review. We are happy to hear from you.
It seems that you have recently had a bad experience with our site and we are sorry to hear about this. I am sorry to hear about your losses but I can assure you that all our games are fully regulated and above board.
Our casino uses random number generators (RNG) which have been approved and thoroughly tested by two independent third parties, Technical Systems Testing in Canada and iTech Labs in Australia, guaranteeing a fair casino experience.
We have the same games as many casinos and our website cannot control the payout as they are all pre set.
You can contact us on the following platforms:
Live Chat (English Support) 06:00 - 22:00 GMT
Email (support@mobilbet.com) 24 hours
Best Regards,
Emma
MobileBet! Team
Still haven't receiced my funds...
Did write a simple review 6 days ago (se below) regarding a withdrawal I have not received. I did win NOK1500 and made a withdrawal 29th of September. I have still not received any funds, despite providing my bank statement several times. Customer service chat is just rubbish and gives me the same answer every time "we are still looking into it". Never using Mobilebet again.
October 24, 2019
Unprompted review
Reply from Mobilbet
Hi Simon,
Thank you for your review. We are happy to hear from you.
It seems that you have recently had a bad experience with our site and we are sorry to hear about this.
From your review, we understand that you are having issues with withdrawing your money and we hate to hear this and would be glad to assist you further with this matter. Please note that we where having some hiccups with withdrawals before and I can assure you that this is sorted now. Sorry for any inconvenience caused. Further to this please note that at the moment we can only approve one withdrawal per card per day.
If your withdrawal was approved over 10 banking days ago, please forward us a bank statement (via email - kundeservice@mobilbet.com) dated from the day you made the withdrawal until today's date to investigate this further. Please forward this at your earliest convenience so that we may look into it as quickly as possible.
Best Regards,
Emma
MobileBet! Team
Made a withdrawal, never got the funds.
Made a withdrawal, never got the funds. Customer support takes weeks to respond and keep asking for bank statement in pdf Even though my bank only gives me excel version. This was about 2 months ago. Stay away.
August 3, 2019
Unprompted review
Reply from Mobilbet
Hi Pweipwei,
Thank you for your review.
It seems that you have recently had a bad experience with our site and we are sorry to hear about this. Kindly note that in order to investigate a missing withdrawal our payments team would need the bank statement from the day that the withdrawal was approved.
You can contact our support directly to be able to sort this out for you and give you a clarification.
You can contact us on the following platforms:
Live Chat (English Support) 09:00 - 20:00 GMT
Email (support@mobilebet .com) 24 hours
Best Regards,
Emma
Mobilebet Team
This betting company is hilarious..
This betting company is hilarious... 5 weeks waiting for my withdrawal..and all information i get - "wait one more week, be patient"...every monday same story..provider canceled payment...? So where is my money?... Highly recomend stop and never try using mobilbet..they care just about deposits to their account and makes it in seconds.. when the things turns around - no money for more than month...amazing company..
June 24, 2019
Unprompted review
Reply from Mobilbet
Hi Algis,
Thank you for your review. We are happy to hear from you.
It seems that you’ve recently had a bad experience with our site and we are sorry to hear about this.
From your review, we understand that you are having issues with withdrawing your money, we hate to hear this and would be glad to assist you further with this matter. Please contact us directly and we will make sure to help you with this as quickly as possible!
You can contact us on the following platforms:
Live Chat (English Support) 09:00 - 20:00 GMT
Email (support-gb@mobilebet.com) 24 hours
Best Regards,
Emma
Mobilebet Team
I have bad experience with mobile…
I have bad experience with mobile bet!!!
So, I won and now I want to withdraw my money. The problem is that in the withdraw menu there is only one option: via credit card!!! I wrote them more than 10 mails for the past 2 weeks to add also skill and bank transfer via Trustly(as is shown to their site) but mobile bet did not do it and even did not answer to any of the mails I sent them!!!
Now I have contacted gambling commission and IBAS on the matter!
June 19, 2019
Unprompted review
Reply from Mobilbet
Hi Georgi,
Thank you for your review. We are happy to hear from you.
It seems that you’ve recently had a bad experience with our site and we are sorry to hear about this.
From your review, we understand that you are having issues with withdrawing your money, we hate to hear this and would be glad to assist you further with this matter. Please contact us directly and we will make sure to help you with this as quickly as possible!
You can contact us on the following platforms:
Live Chat (English Support) 09:00 - 20:00 GMT
Email (support-gb@mobilebet.com) 24 hours
Best Regards,
Bia
Mobilebet Team
I won on a bet worth 3600,- NOK
I won on a bet worth 3600,- NOK.
Says in the log I won. But have not recived any money. Talked to live chat 6 times. They dont understand anything. And after a lot of explaning they said we fix this, sorry for problems. Still no money. Feels like a scam company. Play elsewhere is my advice.
March 2, 2019
Unprompted review
Reply from Mobilbet
Hi Andreas,
Thank you for your review. We are happy to hear from you.
It seems that you have recently had a bad experience with our site and we are sorry to hear about this.
Unfortunately we cannot comment on the specific bet made due to Data Protection, however, we can assure you that we look into every case to our best ability.
You can contact us on the following platforms:
Live Chat (English Support) 09:00 - 20:00 GMT
Email (support-gb@mobilebet.com) 24 hours
Unfortunately at the moment we do not offer support via phone, however, this is something we hope to look into for the future.
Best Regards,
Ashleigh
Mobilebet Team
I have been locked out of my account…
I have been locked out of my account for over a week because of some "currency update". I did not receive a notice about this update, one day I was just locked out of my account.
I had active bets that i could not act upon.
Customer service has been very unhelpful and did not reply to my questions regarding why there was no notice before the update or when they think this will be resolved.
This is truly the worst experience I have had with any betting site.
January 4, 2019
Unprompted review
Reply from Mobilbet
Hi Max,
Thank you for taking your time and leaving a review. We appreciate it.
I can see that you had a bad experience on our site and would appreciate it if you could contact us on either Live Chat or by Email so that we can look into this and assist you further.
Your feedback is very important to us and for our improvement to give the best service. We appreciate all forms of feedback and use it to become even better at what we do.
You can contact us on:
Live Chat 24/7
Email support@mobilbet.com
Best Regards,
Justin
Mobilebet Team
Here is an update
Here is an update, I STILL haven't received my money! its been over 4 weeks and they make excuses after excuses.. first, they made up that Neteller couldn't receive money and they pretended they were talking with neteller that was just a lie. my neteller is open and has been in use all his time.. then they said, use bank transfer.. so i did, but i have not received money yet over 9 days ago, the page says up to 1-6.. and again they say its a tecnical problem... they just make excuses and want the money for themselves.
dont ever play on this site!!!!
November 8, 2018
Unprompted review
Reply from Mobilbet
Hi H121,
Thank you for your review. We appreciate your feedback.
I can see that you have experienced issues with requesting a withdrawal. We would like to assist you further in this and would appreciate it if you can contact us on one of the following platforms that suit you.
You can contact us on:
Live Chat 10:00-22:00
Email kundeservice@mobilbet.com
Best Regards,
Justin
Mobilebet Team
Dont expect to be able to withdraw any…
Dont expect to be able to withdraw any of your winnings from this company. Customer service is awful to deal with. They also ask for far too much card information. Pictures of the front and back or your card showing the first 6 and last 4 numbers. I have had to supply online casino/bookmakers information before but never that much card information. My documents have always been accepted with others but not with this company. Stay clear.
October 27, 2018
Unprompted review
Reply from Mobilbet
Hi Linz Gold,
Thank you for taking your time and leaving a review. We appreciate it.
I can see that you had a bad experience on our site and we are sorry to hear about this.
As per our Terms and Conditions section 2.17: Players may be presented with a list of required documents before making a withdrawal request. The Company reserves the right to refuse a withdrawal and request additional documents by email.
In regards to how we handle our data, I recommend you to read our following page about our security policy: https://www.mobilebet.com/en/privacy_policy
You can contact us on:
Live Chat 24/7
Email support@mobilbet.com
Best Regards,
Justin
Mobilebet Team
This bad joke does not deserve to be on …
This bad joke does not deserve to be on the trustpilot.com.The worst game site from the web
April 26, 2017
Unprompted review
Reply from Mobilbet
Hi Lucas,
Thank you for your review. We are happy to hear from you.
I understand that you have had a bad experience with our site and we are sorry to hear about this.
We would like to assist you further and would appreciate it if you can contact us on one of the following platforms that suit you.
You can contact us o:
Live Chat 24/7
Email support@mobilbet.com
Best Regards,
Justin
Mobilebet Team
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