I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... See more
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Review summary
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Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
Company replied
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
Company replied
Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
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Company details
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Excellent customer service
Excellent customer service, very informative and fair assessment of devices. Will definitely be using their services again.
June 15, 2026
Unprompted review
Reply from Mobile Direct
Hi David,
Thank you for your kind feedback. We’re really pleased to hear that you found our customer service helpful and informative, and that you were happy with the assessment of your device.
It’s great to know you had a positive experience with us, and we truly appreciate your intention to use our services again. Your support means a lot to the team.
Thank you for choosing Mobile Direct. We look forward to serving you in the future.
Best regards,
Mobile Direct Team
Beautiful phone
Beautiful phone, in perfect condition and speedy delivery. Would recomend you %100
June 4, 2026
Reply from Mobile Direct
Hi Phillip,
Thank you for your lovely feedback. We’re really pleased to hear that you’re happy with your new phone and that it arrived in perfect condition with a speedy delivery.
It’s great to know everything met your expectations, and we truly appreciate your recommendation. Your support means a lot to the team.
Thank you for choosing Mobile Direct. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Do not use this company!!!!
Do not use this company. Offered me £573 for my phone which was in perfect condition, then magically said some marks appeared and dropped it to £390. I refused and asked for my device back and they eventually paid me £500, rather conveniently after i asked 3 times for my device back!! I would stay away and use competitors if you are looking to sell anything. Not happy at all.
June 12, 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.
We would like to clarify that, upon receiving your device, our inspection identified slight wear to the sides and back, as well as a high battery cycle count, which had contributed to a reduction in the battery's overall condition. As a result, the device did not meet the condition category originally selected (Excellent).
Please note that, to qualify as Excellent condition, a device must be free from visible signs of wear or scratches. The wear observed during our inspection meant that the device did not meet this category, as detailed in the inspection report provided.
Our valuations are always based on the actual condition of the device at the time of inspection, and we have photographic evidence available to support our assessment should you wish to review it.
As part of our efforts to reach a fair outcome, we initially offered £410 based on the inspection findings as you device falls under very good condition category. Following a further internal review, we increased this offer to £500 as a fair and generous resolution.
We always aim to be transparent and fair in our assessments, and we value customer feedback. We also believe it is important that valuations accurately reflect the condition of the devices received, helping to ensure a fair process for all parties.
If you would like to discuss your case further, we would be happy to review the inspection findings with you and share the supporting evidence.
Regards
Mobile Direct Team
Reply from Mobile Direct
Hi Frank,
Thank you for your kind feedback. We’re really pleased to hear that you had an impressive experience with us.
We truly appreciate you taking the time to leave a review, and your support means a lot to the team.
Thank you for choosing Mobile Direct. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Trade in Completed but less offered.
Trade in completed but less offered.
June 11, 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you were not fully satisfied with the final valuation of your trade-in. We understand that this can be disappointing when expectations differ from the assessed value.
Our valuations are always based on the actual condition of the device at the time of inspection, and we have photographic evidence available to support our assessment should you wish to review it. The value of your device depends directly on its condition upon receipt and inspection.
We always aim to be transparent and fair in our assessments, and we value customer feedback. We also believe it is important that valuations accurately reflect the condition of the devices received, helping to ensure a fair process for all parties.
If you would like to discuss your case further, we would be happy to review the inspection findings with you and share the supporting evidence.
Kind regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Angela,
Thank you for your lovely feedback. We’re really pleased to hear that your order arrived on time and in perfect condition.
It’s great to know everything met your expectations, and we truly appreciate you taking the time to share your experience. Your support means a lot to the team.
Thank you for choosing Mobile Direct. We hope to serve you again in the future.
Best regards,
Mobile Direct Team
Fast delivery
Fast delivery. Always happy with my phones. Very helpful when I had trouble getting my order number in order to return my last phone due to email issues.
However, please allow at least a week for any refund process to start, as it can take a while for any returned phone to be inspected.
June 11, 2026
Unprompted review
Reply from Mobile Direct
Hi K Miller,
Thank you for your detailed feedback. We’re really pleased to hear that you’ve been happy with your phones and that your order was delivered quickly.
It’s also great to know our team was able to help you when you experienced issues retrieving your order details for your return. We always aim to make the process as smooth as possible, so your kind words mean a lot to us.
We appreciate your note regarding the refund timeframe as well. While returns do need to be fully inspected before refunds are processed, we understand how important clear expectations are, and your feedback is very helpful.
Thank you for continuing to choose Mobile Direct. We look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Julia,
Thank you for your lovely feedback. We’re really pleased to hear that you’re happy with your iPad and that you were able to set it up easily on your own.
It’s great to know everything went smoothly for you, and we truly appreciate you taking the time to share your experience.
Thank you for choosing Mobile Direct. We hope to serve you again in the future.
Best regards,
Mobile Direct Team
Tried to use them again and got another…
Tried to use them again and got another faulty phone these guys are disgusting they don't reach out or offer anything I have to send the phone back and wait 10days now to get any money back they obviously don't check there phones horrible company.
ALSO MADE ME RETURN IT AND PAY THE 11 QUID RETURN DELIEVERY AND WONT GIVE ME THAT BACK EITHER
June 8, 2026
Reply from Mobile Direct
Dear Customer,
Thank you for your feedback. We are sorry to hear that you were dissatisfied with your experience.
We would like to clarify the timeline of your return. You requested the return on 10 June, and our Customer Support Team responded promptly by providing the return instructions along with confirmation that your return postage would be reimbursed. Once you provided the postage receipt, the reimbursement was processed accordingly.
Your device was delivered to our collection centre on 17 June, where it was inspected by our technicians. To avoid any unnecessary delay, we processed your refund on 18 June, the day after the device was received.
We sincerely apologise for the inconvenience caused by the issues you experienced with the device. Problems such as lagging or cracking can sometimes be related to outdated software versions. However, rather than delaying the process with further troubleshooting, we honoured your request and proceeded with the return and refund as quickly as possible.
We regret that your experience did not meet your expectations and apologise once again for the inconvenience caused.
Kind regards,
Mobile Direct Team
Such value for money
Such rapid delivery, phone was in excellent condition. Such value for your money. Will definitely be using this company again. Highly recommend
June 8, 2026
Reply from Mobile Direct
Hi Jamie,
Thank you for your wonderful feedback. We’re really pleased to hear that your phone arrived so quickly and was in excellent condition.
It’s great to know you feel you received great value for money, and we truly appreciate your recommendation and intention to use us again. Your support means a lot to the team.
Thank you for choosing Mobile Direct. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Effective communication & service
Timely emails, proper inspection report & good customer service. Once I accepted the report & offer, recieved the payment within a few minutes.
Regarding shipping, its a bit inconvenient to print my own label as there was no QR code option for postage. If they could facilitate a QR code based drop off for shipping, that would be easier.
June 10, 2026
Unprompted review
Reply from Mobile Direct
Hi Maheshkumar,
Thank you for taking the time to share such thoughtful feedback. We’re delighted to hear that you were happy with our communication, the detailed inspection report, and the level of customer service you received. It’s especially great to know that your payment was processed quickly after you accepted our offer.
We also appreciate your constructive feedback regarding the return shipping process. We understand that having a QR code option for postage would make the experience more convenient, and we’ll be sure to pass your suggestion on to the relevant team as we’re always looking for ways to improve our service.
Thank you for choosing Mobile Direct and for your valuable feedback. We hope to have the opportunity to assist you again in the future.
Best regards,
Mobile Direct Team
Don't bother selling to them-Absolute waste of time
Absolute waste of time. My wife traded her iphone 15 pro max with a broken front screen AND broken rear glass using 'brokenfones' and got paid £280. I sent my 15 pro max which was in very good condition and they quoted £464 online. Once they received they emailed and offered me £157 😂and tried to barter to a max offer of £220. Absolute joke, don't waste your time
June 9, 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.
We would like to clarify that, upon receiving your device, our inspection identified visible signs of wear that meant it did not meet the condition category originally selected (Excellent). Please note that, to qualify as Excellent condition, a device must be free from visible scratches and have a battery health capacity above 90%.
During our inspection, we found scratches on the device, and the battery health was below 90%. In addition, the battery cycle count was significantly higher than expected, indicating regular use and contributing to battery degradation. These findings meant that the device did not meet the criteria for the selected condition category, as outlined in the inspection report provided.
Our valuations are always based on the actual condition of the device at the time of inspection, and we have photographic evidence available to support our assessment should you wish to review it.
As part of our efforts to reach a fair resolution, we initially offered £200 based on the assessed condition of the device. Following a further internal review, we increased this offer to £225 as a gesture of goodwill, despite the device falling within our Fair condition category.
We always aim to be transparent and fair in our assessments, and we value customer feedback as it helps us improve our service. We also believe it is important that all valuations accurately reflect the condition of the devices we receive.
If you would like to discuss your case further, we would be more than happy to review the inspection findings with you and share the supporting evidence.
Regards
Mobile Direct Team
Highly recommend service
The transaction was just easy from purchase to delivery, was very pleased with the phone it was like a brand new phone my daughter is very happy with it thankyou
May 29, 2026
Reply from Mobile Direct
Hi Stacy,
Thank you for your wonderful feedback and recommendation. We’re delighted to hear that the entire process, from purchase to delivery, was easy and hassle-free for you.
It’s fantastic to know that you were so pleased with the phone and that it arrived in such excellent condition. We’re especially happy to hear that your daughter loves it and is enjoying her new device.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Very professional service
Very professional service. Sent a new unwanted phone upgrade to them. Was quoted a price through a comparison website. Once the phone was delivered they sent regular emails to keep me updated. Due to the phone being on contract, a slightly lower offer was given but that was understandable. Overall very happy with the experience and would highly recommend.
June 8, 2026
Unprompted review
Reply from Mobile Direct
Hi Craig,
Thank you for your fantastic feedback. We’re delighted to hear that you found our service professional and that the process of selling your phone was smooth and straightforward.
It’s great to know that our regular updates kept you informed throughout the transaction. We appreciate your understanding regarding the revised offer due to the phone being on contract, and we’re pleased that we were able to provide a positive overall experience.
Thank you for your recommendation and for choosing us. We truly value your support and look forward to assisting you again in the future.
Best regards,
Mobile Direct Team
Quick no fuss service very happy on the…
Quick no fuss service very happy on the service i recieved
June 8, 2026
Unprompted review
Reply from Mobile Direct
Hi Clayton,
Thank you for your great feedback. We’re delighted to hear that you found our service quick and hassle-free and that you were happy with the experience you received.
Providing a smooth and straightforward service is something we strive for, so it’s wonderful to know we met your expectations. We truly appreciate your support and your positive comments.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Jacqueline,
Thank you for your kind feedback. We’re delighted to hear that you’re happy with your purchase and that you were pleased with the service you received.
It’s great to know that your order was delivered on time and that everything met your expectations. Providing a reliable and efficient experience for our customers is always our goal.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Great service
Great service, really happy with the response provided in relation to my Apple watch. I purchased an Apple Watch Ultra 2 12 months ago. For reasons unknown, it stopped working. I let Mobile Direct know about the problem. In response they sent me a new replacement watch, and posted it within 24 hours. Really impressed with the service offered. I will 100% be purchasing from you guys again in the future. Thank you again for your help.
June 2, 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with the support you received regarding your Apple Watch.
While we’re sorry to hear that your Apple Watch Ultra 2 stopped working unexpectedly, we’re pleased that we were able to resolve the issue quickly by arranging a replacement and dispatching it within 24 hours. Providing prompt and reliable after-sales support is very important to us, so it’s great to know this left a positive impression.
We truly appreciate your kind words and continued trust. It means a lot to our team, and we’re glad to hear you would choose to shop with us again in the future.
Thank you once again for your support, and we look forward to serving you again.
Best regards,
Mobile Direct Team
I was pleased with the price of the…
I was pleased with the price of the product, though I haven't used it yet.
May 22, 2026
Reply from Mobile Direct
Hi Mrs D Higgins,
Thank you for your feedback. We’re pleased to hear that you were happy with the price of the product.
We hope that once you start using it, it meets your expectations and delivers a great experience. Your satisfaction is very important to us, and we truly appreciate you choosing us.
Thank you for your support, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Product as good as brand new
Product was exactly as described, looks brand new and performs the same. Really good quality buy. Thank you.
May 22, 2026
Reply from Mobile Direct
Hi Collins Edugie,
Thank you for your wonderful feedback. We’re delighted to hear that the product was exactly as described and that it looks and performs like new.
It’s great to know that you’re happy with the quality of your purchase, as we always aim to provide products that meet high standards and customer expectations.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
The phone was great and in very good…
The phone was great and in very good condition very pleased
May 22, 2026
Reply from Mobile Direct
Hi Mr Adrian,
Thank you for your kind feedback. We’re delighted to hear that you’re very pleased with your phone and that it arrived in excellent condition.
It’s great to know that the device met your expectations and that you’re happy with your purchase. Providing quality products and a smooth experience for our customers is always our priority.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
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