I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... See more
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Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
Company replied
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
Company replied
Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
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Company details
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a mobile for sale on contract
I had a mobile for sale on contract, so I emailed the to ask if they would a accept this, the replied saying yes that’s not a problem and they would acccept it!and a link to complete the sale wich I did and it gave me the price they would pay! When they received my phone they offered me 143 pound less! I had to accept but I’m not happy I wouldn’t of sent it to them if knew this I got a rubbish price
May 29, 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
Thank you for taking the time to share your feedback.
We are sorry to hear that you were disappointed with the outcome of your trade-in.
We would like to clarify that we do accept devices that are under contract. The initial quote provided was based on the information entered during the trade-in process, including the condition selected as New.
Upon receiving and inspecting the device, we identified that the device was under contract. When a device is found to be under contract, the final valuation may be adjusted due to associated insurance risks and network-related considerations. For this reason, a revised offer was provided following our inspection and verification process.
As stated in our terms, all online quotes are subject to inspection and verification of the device's condition and status. Once these checks are completed, we provide a final valuation based on the inspection findings.
We always aim to be transparent and fair in our assessments, and we take the accuracy of customer claims and public feedback seriously, as this helps ensure a fair experience for all parties.
If you would like to discuss your case further, we would be more than happy to review everything with you and provide additional details regarding the inspection and valuation of your device.
Kind regards,
Mobile Direct Team
my grandoughter loved the phone from…
my grandoughter loved the phone from her mum and dad 👍
May 25, 2026
Reply from Mobile Direct
Hi Anita Clark,
Thank you for your lovely feedback. We’re delighted to hear that your granddaughter loved the phone and that it made a special gift from her mum and dad.
It’s always wonderful to know our products help create happy moments for families. We truly appreciate your kind words and support.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Bought a few firesticks for family and…
Bought a few firesticks for family and friends, great price and delivered as quick as Amazon.
May 25, 2026
Reply from Mobile Direct
Hi Jonathan Cooper,
Thank you for your great feedback. We’re delighted to hear that you’re happy with your purchase of the Firesticks and that you found them to be great value.
It’s also wonderful to know that delivery was quick and met your expectations. We truly appreciate your continued support and your recommendation to family and friends.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Tony Taylor,
Thank you for your great feedback. We’re delighted to hear that you were impressed with the speed, efficiency, and level of communication throughout the process.
Providing a smooth and well-informed experience for our customers is very important to us, so it’s wonderful to know we met your expectations.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
I ordered it on and 48h delivery
I ordered it on and 48h delivery, have still not received it. Won't answer my emails either.
looks as if I have been scamed
May 18, 2026
Reply from Mobile Direct
Dear Customer,
Thank you for your feedback, and we sincerely apologise for the inconvenience caused.
After investigating your order, we were informed by the courier company that your parcel had unfortunately been lost in transit. We immediately opened an investigation with the courier to determine the status of the shipment.
We would also like to clarify that our Customer Support Team responded to your email on the same day it was received. We chose to process your refund promptly to save your further time and inconvenience.
We sincerely apologise for the disruption caused by the courier company and understand how disappointing this experience has been. Although the loss of the parcel has been investigated to avoid this in future, we did our best to resolve the matter as quickly as possible.
Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Kind regards,
Mobile Direct Team
Can you email me plz
Can you email me plz, I'm having problems with my mobile, when making calls is cut off, the selfie mode is very blurred and seeing double please get bk to me
May 14, 2026
Reply from Mobile Direct
Dear Customer,
Thank you for your feedback.
We are very sorry to hear about the issues you experienced with your device and sincerely apologise for the inconvenience caused.
We would like to clarify that our Customer Support Team contacted you by email on the same day you reported the issue. We remained in contact with you throughout the process, providing assistance and support until the matter was resolved.
Customer satisfaction is very important to us, and we always aim to respond promptly and resolve any issues as quickly as possible.
Once again, we apologise for the inconvenience and appreciate your patience and cooperation throughout the process.
Kind regards,
Mobile Direct Team
Second time ordering phones from you in…
Second time ordering phones from you in less than a month.
I love the experience
May 20, 2026
Reply from Mobile Direct
Hi Mr Vast,
Thank you for your wonderful feedback and for choosing us again. We’re delighted to hear that this is your second order with us in such a short time and that you’re enjoying the experience.
Your continued trust means a lot to our team, and we’re thrilled to know we’ve been able to provide a service that keeps you coming back.
We truly appreciate your support and look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Avoid these people at all costs
Competitively priced to sell at £104, I sent my as-new iPhone 12 mini to Mobile Direct and described it as 'EXCELLENT'. To my horror they reported that the phone was only 'FAIR' with bad damage and offered £22. So, they had the phone and the money. As a 'goodwill gesture' this was increased to £50 and eventually after pressing my case £60 was paid. Steer clear - its a scam!!
May 21, 2026
Unprompted review
Reply from Mobile Direct
Dear Customer,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with your experience.
We would like to clarify that, upon receiving your device, our inspection identified visible scratches, which meant it did not meet the condition initially selected (Excellent). Please note that for a device to qualify as Excellent condition, it must have no visible scratches. In your case, the scratches observed during inspection meant the device did not meet this category, as outlined in the inspection report.
Our valuations are always based on the actual condition of the device at the time of inspection, and we do have photographic evidence available should you wish to review it.
As part of our effort to reach a fair outcome, we initially offered £45, and following further internal review, this was increased to £60 as a goodwill gesture.
We always aim to be transparent and fair in our assessments, and we take the accuracy of customer claims and public feedback seriously, as this helps ensure a fair experience for all parties.
If you would like to discuss your case further, we would be more than happy to review everything with you and share the supporting details.
Kind Regards
Mobile Direct Team
Reply from Mobile Direct
Hi David Roberts,
Thank you for your feedback. We’re pleased to hear that you were happy with the prompt delivery and the price of your order.
It’s great to know that your experience met your expectations, and we truly appreciate your support.
Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Terrible company I returned a phone to…
Terrible company I returned a phone to them they latter refused a refund after the box and seal was broken in there warehouse statement the phone was missing I have proof the box was never opened by myself and was returned in a unused sealed condition
May 11, 2026
Reply from Mobile Direct
Dear Customer,
Thank you for your feedback.
Following a full investigation into your case, we can confirm that the device supplied under your order was activated on 12 May, as evidenced by the official Apple activation report and the associated device records. As the device was delivered directly to you and remained in your possession at the time of activation, these records confirm that the original handset supplied by us was received and used.
Upon receipt and inspection of the returned parcel, our technicians identified that the item returned was not the original device supplied by our company. Instead, the parcel contained a dummy/non-genuine handset.
Our findings are supported by the full body of evidence held in relation to this case, including but not limited to:
Official Apple activation and serial number records;
IMEI and device identification data;
Courier delivery documentation;
Photographic and inspection evidence of the returned parcel;
Internal investigation records.
Based on the evidence available, we are unable to uphold your refund request.
Kind regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Edward Renner,
Thank you for your feedback. We’re delighted to hear that you found our service fast and efficient.
We truly appreciate your support and are glad we could provide you with a smooth experience. Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
I was very pleased with the whole…
I was very pleased with the whole service provided from the speed with the delivery of my purchase and the quality and condition of my purchase.
May 14, 2026
Reply from Mobile Direct
Hi Stuart,
Thank you for your kind feedback. We’re delighted to hear that you were very pleased with the overall service, including the speed of delivery and the quality and condition of your purchase.
It’s great to know that everything met your expectations, as we always aim to provide a smooth and reliable experience for our customers.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Excellent experience!!
Excellent experience! Ordered my phone on Wednesday and received on Friday via recorded delivery. Delighted with the phone, the price, and the super fast service. Great work! :)
May 14, 2026
Reply from Mobile Direct
Hi Gavin P,
Thank you for your wonderful feedback. We’re delighted to hear that you had an excellent experience and that your phone arrived so quickly via recorded delivery.
It’s great to know that you’re happy with the phone, the price, and the overall service. Providing fast and reliable service is always our priority, so your kind words mean a lot to us.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Nicholas Pickering,
Thank you for your great feedback. We’re delighted to hear that you had an excellent experience and truly appreciate your intention to purchase more products from us.
Your support means a lot to our team, and we look forward to serving you again with the same level of quality and service.
Thank you for choosing us.
Best regards,
Mobile Direct Team
My experience with the phone
The phone came in wonderful condition. It felt brand new. All parts, including the battery, were professionally refurbished! The screen is flawless, and the body of the phone is scratch-free.
May 5, 2026
Reply from Mobile Direct
Hi Denys,
Thank you for your detailed and wonderful feedback. We’re delighted to hear that your phone arrived in excellent condition and that it felt like new.
It’s great to know that you’re happy with the quality of the refurbishment, including the battery, screen, and overall condition of the device. Providing high-quality, professionally refurbished products is very important to us, so your comments are truly appreciated.
We thank you for choosing us and look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Richard,
Thank you for your great feedback. We’re delighted to hear that you found the process straightforward, clean, and completely hassle-free.
Providing a smooth and simple experience for our customers is always our goal, so it’s wonderful to know we met your expectations.
We truly appreciate your support and thank you for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
was as described and quick delivery
was as described and quick delivery
only moan didnt supply sim card remover pin but luckly had one
May 11, 2026
Reply from Mobile Direct
Hi Dave J Hook,
Thank you for your feedback. We’re pleased to hear that the item was as described and that you were happy with the quick delivery.
We’re sorry to hear that the SIM card removal tool was not included in your order. We appreciate you bringing this to our attention, and we’ll make sure this is looked into so we can improve the completeness of our packages going forward. We’re glad to know you were still able to proceed without any major issue.
Thank you for your support and for choosing us. We look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Quick trade in
The trade in price was a good valuation and the process was fairly quick and easy. Once the price was agreed, the payment was with me very soon.
Would use the service again.
May 8, 2026
Unprompted review
Reply from Mobile Direct
Hi Peter,
Thank you for your great feedback. We’re delighted to hear that you were happy with the trade-in valuation and found the process quick and easy.
It’s also great to know that the payment was processed promptly once the price was agreed. Providing a smooth and efficient service is always our priority.
We truly appreciate your support and are glad to hear you would use our service again. Thank you for choosing us, and we look forward to serving you in the future.
Best regards,
Mobile Direct Team
Second purchase - another great experience.
This is the second time I've now used Mobile Direct and once again have been very impressed with the value offered, the quality/condition of the handset and the speedy delivery time. On this occasion I was buying a new handset for my elderly mother and she's delighted with it.
May 4, 2026
Reply from Mobile Direct
Hi Rick McKee,
Thank you for your wonderful feedback and for choosing us again. We’re delighted to hear that your second experience with Mobile Direct has been just as positive as the first.
It’s great to know that you were happy with the value, handset quality, and speedy delivery. We’re especially pleased to hear that your mother is delighted with her new phone.
We truly appreciate your continued trust and support, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi R Brooks,
Thank you for your feedback. We’re pleased to hear that your order arrived on time and as described.
We truly appreciate your support and are glad you had a smooth experience with us. Thank you for choosing us, and we look forward to serving you again in the future.
Best regards,
Mobile Direct Team
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