I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... See more
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Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
Company replied
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
Company replied
Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
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Company details
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to order and prompt delivery…
Very easy to order and prompt delivery of the phone. I was very impressed as it was given a good rating but there were no signs of any wear or tear at all. One very happy customer and I would buy my next phone from Mobile Direct
March 9, 2026
Reply from Mobile Direct
Hi Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you found the ordering process easy and that the phone was delivered promptly.
It’s great to know you were impressed with the condition of the device and that it exceeded your expectations for its rating. We’re especially pleased to hear that you’re a very happy customer.
We truly appreciate your support and look forward to serving you again for your next phone.
Best regards,
Mobile Direct Team
AVOID- Selling counterfeit items!!
AVOID- Selling counterfeit items!!!
My husband bought me Dyson hair drier of this website as soon as it came it was obvious it’s not genuine Dyson (I have airwrap so was able to compare) logos missing, scratches, cheep material, wrong plug, Chinese writing on the cord etc. Company completely ignored my husband. He have send them comparison pictures with genuine drier (my neighbors) and they still insisted that their device was genuine.
Eventually we had to send it back to Dyson for an inspection and it came back as counterfeit item. Still waiting for company’s reply but AVOID at all costs.
February 25, 2026
Unprompted review
Reply from Mobile Direct
Dear Paulina Bruzda,
Thank you for sharing your feedback. We sincerely apologize for the experience you had with your Dyson purchase and understand the frustration this caused. Since the item was a brand-new, factory-sealed unit, it was not opened or internally inspected by our team prior to dispatch to ensure you received it in its original state. This is an issue we have never encountered previously.
Upon receiving the report from Dyson, our team worked diligently to resolve the matter, issuing a full refund for both your order and the return postage costs. We have also raised this issue directly with our supplier for a thorough investigation. We truly value your business and tried our absolute best to provide a fair and swift resolution. We wish to serve you better in the future and are committed to maintaining your experience as a valued customer.
Kind Regards,
Mobile Direct Team
Excellent service…
Phone delivered really well packaged and the phone was in really good condition in fact it looked brand new not a mark on it
March 10, 2026
Reply from Mobile Direct
Hi Mrs. Kathleen Stevens,
Thank you for your fantastic feedback. We’re delighted to hear that your phone arrived well packaged and in such excellent condition, and it’s great to know it felt like a brand new device.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very fast delivery
Very fast delivery, came the next day.
Very good choice of products on the site. Would definitely recommend
March 4, 2026
Reply from Mobile Direct
Hi Jakki Trevivian,
Thank you for your fantastic feedback. We’re delighted to hear that your order arrived very quickly with next-day delivery and that you were happy with the range of products available on our site.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
it arrived on time
March 10, 2026
Reply from Mobile Direct
Hi Clinton Carter,
Thank you for your fantastic feedback. We’re delighted to hear that your order arrived on time.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Excellent service throughout the whole…
Excellent service throughout the whole process.
March 2, 2026
Reply from Mobile Direct
Hi Kevin Courtney,
Thank you for your fantastic feedback. We’re delighted to hear that you were pleased with the excellent service throughout the whole process.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great little phone at a good price
Great little phone at a good price. But the battery gets a bit over heated very quickly. Only after a couple of minutes use.
February 27, 2026
Reply from Mobile Direct
Hi Charlotte Cowles,
Thank you for your fantastic feedback. We’re glad to hear you’re happy with the phone and found it to be good value for money.
We’re sorry to hear about the battery heating issue during use. This isn’t the experience we aim to provide, and we recommend reaching out to our support team so we can look into this further and assist you.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great
Thanks for the help guys. Great phone exactly what i wanted. Thank you for helping me chase the delivery too. Defo recommend
February 26, 2026
Reply from Mobile Direct
Hi Aysha Begum,
Thank you for your fantastic feedback. We’re delighted to hear that the phone is exactly what you wanted and that our team could assist you with tracking the delivery.
It’s great to know everything worked out well, and we really appreciate your recommendation.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Looks & packaged like brand new
Looks & packaged like brand new, I can’t see how this has ever been used I am very happy with this purchase thank you
March 5, 2026
Reply from Mobile Direct
Hi Wesley,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very happy with your purchase and that the phone arrived looking and packaged like new.
It’s great to know it exceeded your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Excellent phone and fast delivery
Excellent phone was categorised as very good but it's nearly perfect condition at a great price. Arrived quickly too. Would definitely use these guys again.
March 4, 2026
Reply from Mobile Direct
Hi Nat,
Thank you for your fantastic feedback. We’re delighted to hear that the phone exceeded your expectations in condition and that you were happy with the great price and quick delivery.
It’s great to know you had such a positive experience, and we really appreciate your intention to use us again.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Good price
Good price. Condition was described as excellent and it was. It looked brand new. Received it next day.
March 4, 2026
Reply from Mobile Direct
Hi Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with the price and that the phone matched the excellent condition as described.
It’s great to know it arrived the next day and looked brand new.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Very happy beautiful phone and fast…
Very happy beautiful phone and fast delivery recommended order fantastic
March 3, 2026
Reply from Mobile Direct
Hi Janet,
Thank you for your fantastic feedback. We’re delighted to hear that you’re very happy with your beautiful phone and that it arrived quickly.
We truly appreciate your recommendation and support.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Got 80% of phones from mobile direct
Got 80% of my phones from this business and they have provided me with exactly what they offered, that is, a refurbed phone in prestige working ordered and looks that's approx 3 phones, the best has been the latest ios se 3rd generation, what a compact hard as nails phone, fast, 5g, utterly awesome, despite 90% of the parts being Samsung android which tells you all you need to no about Samsung.Is it outdated, who cares, the phone was 80£ for a phone that originally was over 400£ WHAT A DYNAMITE Back to mobile direct, yet another mancunian company offering high quality consumer products exactly how they advertise 😉👍😕😕👍👍👍👍💯
March 1, 2026
Unprompted review
Reply from Mobile Direct
Hi Carl Wyatt,
Thank you for your fantastic feedback and continued support. We’re delighted to hear that you’ve had such positive experiences with multiple purchases and that the devices have consistently met your expectations in both condition and performance.
It’s great to know you’re especially enjoying your latest iPhone SE (3rd generation) and found it to be excellent value for money.
We truly appreciate your loyalty and kind words about our service, and we look forward to serving you again.
Best regards,
Mobile Direct Team
Samsung S23+
My Samsung S23+ is like new, as described, and arrived the day after I ordered it. I was kept up to date with my order and delivery slot and it all went smoothly.
February 24, 2026
Reply from Mobile Direct
Hi Jill Rodd,
Thank you for your fantastic feedback. We’re delighted to hear that your Samsung S23+ arrived quickly, exactly as described, and in like-new condition.
It’s great to know you were kept well informed throughout the process and that everything went smoothly with your order and delivery.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Quoted £86 online for sale, but after sending offered £22
Sellers, Watch out for heavy discount on online price once you send in phone. Then they try to negotiate before sending back. Complete waste of time.
February 24, 2026
Unprompted review
Reply from Mobile Direct
Hi Rob,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
You placed your trade-in on 14/02/2026, and the device (Apple iPhone 11) was subsequently shipped to us, after which our inspection process began. Once the inspection was completed, we shared the full report with you and provided the maximum valuation based on the actual condition of the device.
At the time of the order, the device (Apple iPhone 11) was selected as Excellent condition, which requires no scratches on the screen, sides, or back, and battery health above 80%. During our standard inspection, our technicians found heavy scratches on the screen, sides, and back, and the battery health was below 80%. Under our grading criteria, any device with battery health below 80% is automatically classified as Fair condition, and the revised offer reflected the appropriate maximum value for that grade.
Please note that, as per our policy, if a customer declines the revised offer, the device is returned. As soon as you rejected the revised offer and requested the return in order to reuse the device, the free return shipping process was initiated promptly.
We always aim to be transparent and provide photo evidence so customers can make informed decisions. We also encourage selecting the most accurate condition during the trade-in process to help avoid any inconvenience.
We genuinely appreciate all feedback — both positive and negative — as it helps us improve our service. If you would like us to review your case further, please contact our support team and we will be happy to assist.
Kind regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Steven Cooke,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with your experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Susan McCreadie,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with our service and the quick delivery.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Superfast delivery
Bought an "as new" samsung S23. Think it actually new but without packaging. From order to delivery was 18 hours, astonishing when you consider another company wanted me to wait a week. Thank you, will use you again
February 24, 2026
Unprompted review
Reply from Mobile Direct
Hi SC,
Thank you for your fantastic feedback. We’re delighted to hear that you were impressed with the condition of your Samsung S23 and that it felt essentially brand new.
It’s also great to know that the 18-hour turnaround exceeded your expectations and made a real difference compared to other options you were considering.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Happy with Mobile Direct
Happy with Mobile Direct.
We had an issue with the phone, which they investigated and kept me informed of what was happening.
Following their investigation they did actually replace the phone. Very good service.
January 22, 2026
Unprompted review
Reply from Mobile Direct
Hi Moira Chamberlain,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with our service and that our team kept you updated throughout the investigation process.
We’re also pleased we were able to resolve the issue by providing a replacement and ensuring everything was put right for you.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
great company
great company, great customer service, I'm really happy with my phone thank you
February 9, 2026
Reply from Mobile Direct
Hi Mr Steven Walsh,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with your phone and had a positive experience with our customer service.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
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