I'm really happy with my phone.After ordering, I realised I had ordered the model with less memory on it. So I called customer services who were very helpful. I paid the small charge for the bigger... See more
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Really great product for a very fair price - and exactly as described. Device condition was listed "as new" - it genuinely was! Even the battery is operating like a brand new handset. The next day de... See more
Company replied
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be... See more
Company replied
Superb service. Phone delivered within a day in perfect condition as described. I had already had my time wasted by backmarket who delivered a phone in far worse condition than described. Mobile di... See more
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Company details
About Mobile Direct
Written by the company
Mobile Direct Your Go-To for Top-Quality Pre-Loved Mobiles and iPads
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Discover unbeatable prices and enjoy a 1-year warranty, with free shipping on every order. Shop smart and save big while staying connected with the latest tech.
Flexible payment options are available to make your purchase easier. Explore our range today and experience exceptional value and service.
Return Policy
We provide a straightforward return process. Should you choose to return a product, simply send it back to us, and we’ll handle the rest with no additional questions, ensuring a seamless experience.
Quality Assurance
Each phone comes with a comprehensive 1-year warranty, giving you peace of mind about the durability and performance of your purchase.
Risk-Free Purchase
Enjoy a 30-day return policy, allowing you to shop with confidence knowing you have the flexibility to return products if needed.
Convenient Payment Options
We offer flexible payment plans with Klarna and Clearpay, making it easier for you to manage your purchases according to your budget.
Experienced Provider
With over 7 years of experience in the industry, we have the expertise to provide reliable and high-quality products. Trust our long-standing reputation for excellence.
Contact info
85 Bury New Rd, M8 8FX, Manchester, United Kingdom
- +44 161 521 5551
- info@mobiledirectonline.co.uk
- mobiledirectonline.co.uk
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mobile due for delivery next day
Mobile due for delivery next day. Waited in then got email for delivery slot dpd. Slot passes. Get email 'our driver missed you'. At the time of supposed delivery attempt I was outside so couldn'd be missed. I contacted mobile direct and explained my thoughts. They investigated. Called me back three times and having spoken to dpd guaranteed I would receive my phone that day. Not long after received my phone. Really pleased with phone, excellent condition but even more impressed with the customer service provided. Recommend
February 19, 2026
Reply from Mobile Direct
Hi Customer,
Thank you for your fantastic feedback. We’re delighted to hear that you’re really pleased with your phone and that it arrived in excellent condition.
We’re also glad our team could investigate the delivery issue with DPD and keep you updated throughout until it was successfully resolved the same day. It’s great to know you were impressed with the level of customer service you received.
We truly appreciate your recommendation and support, and we look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Dear Filip Alexa,
Thank you for your feedback regarding Reference number #12610.
We would like to clarify that the device you purchased from us is a refurbished model. As explicitly outlined in our product descriptions, our refurbished devices do not come in the original manufacturer's packaging, but are instead securely supplied within a plain, generic box.
Our team always tries their absolute best to ensure transparency regarding packaging specifications prior to purchase. We truly value your custom and wish to maintain your experience as a valued customer.
If you have any further questions or require additional assistance, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Best regards,
Mobile Direct Team
Very good and fast service
February 10, 2026
Reply from Mobile Direct
Hi Mr P Chid,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with our service and found it very fast.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Liam McDonagh,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the phone, the service, and the price.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Mrs Amanda King,
Thank you for your fantastic feedback. We’re delighted to hear that you were happy with the price and your overall experience.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Your security system is working agaist your business
Your system allowed me to buy a mobile phone because I approved the transaction on my bank app and also I provided Shopify code. I have the right to use VPN and that's can't be a reason to flag me.
I understand that it might be difficult for your business to know which transaction might be fraudulent and which one is not but whoever made the decision to email me asking of photo ID without providing a secure, encrypted way to send my ID is not right. You could wait for the transaction to be cleared by the bank, as I suggested, but you have chosen to cancel the order and the transaction because you felt safer, as I also suggested. I'm sorry but not only your security system failed you but also the person who had the chance to check what happened and why the system might flagged me, failed you also. Not hard feelings, I bought my new phone from somewhere else and you lost a sale.
February 16, 2026
Reply from Mobile Direct
Dear Fotios Saltaferis,
Thank you for sharing your feedback with us. We sincerely apologize for the frustration caused by our security protocols and for the inconvenience regarding the cancellation of your order.
While we appreciate the steps you took to authorize the transaction, certain factors—including the use of a VPN—can trigger additional verification requirements to prevent unauthorized identity use and ensure account safety. These measures are strictly in place to protect our customers, and we regret that we could not reach a resolution that felt secure for both parties in this instance.
We truly value your custom and hope to have the opportunity to serve you more smoothly in the future. Should you have any further questions, please feel free to reach out to us at Support@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Really good experience
Really good experience. I pad looked brand new. Thank you. Will use again.
February 10, 2026
Reply from Mobile Direct
Hi Paul Nicklin,
Thank you for your fantastic feedback. We’re delighted to hear that you had a really good experience and that your iPad arrived looking like new.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Website easy to use
Website easy to use, phone is bought in fantastic condition,
Fast delivery
Thank you
February 16, 2026
Reply from Mobile Direct
Hi Danielle Finnerty,
Thank you for your fantastic feedback. We’re delighted to hear that you found our website easy to use and that you’re happy with the phone’s fantastic condition.
It’s also great to know the fast delivery met your expectations.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Found a great phone
Found a great phone , it was like a new item. Quick service and it arrived within a couples of days , can't fault Mobile Direct , very happy .
February 17, 2026
Unprompted review
Reply from Mobile Direct
Hi Graham Weaver,
Thank you for your fantastic feedback. We’re delighted to hear that you found a great phone and that it arrived in like-new condition.
It’s great to know you were happy with the quick service and delivery within a couple of days.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Good price iPhone 13
Absolutely great quality and great price. I will definitely be buying more phones.In the future keep up the good work
February 13, 2026
Reply from Mobile Direct
Hi David Wood,
Thank you for your fantastic feedback. We’re delighted to hear that you’re happy with the quality and price of your phone.
It’s great to know you’re considering future purchases with us, and we really appreciate your kind words and encouragement.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Jean-C,
Thank you for your feedback. We’re thrilled to hear you had an excellent experience from start to finish.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Arvydas,
Thank you for your feedback. We’re glad to hear you had a positive experience with our company.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Faultess.
First class website ,first class phone,speedy informed delivery ,and sensible prices,
February 11, 2026
Reply from Mobile Direct
Hi Anthony,
Thank you for your fantastic feedback. We’re delighted to hear you had a first-class experience with our website, phone, and speedy delivery, and that you found our prices sensible.
We truly appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Reply from Mobile Direct
Hi Clive,
Thank you for your feedback. We’re glad to hear you found our service quick and easy to use.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Phone great, delivery not
The phone, when I eventually got it, is great. They says it will will be with you in 2/3 days. Mine told 8 days so I didn’t get it until after my birthday. I was not amused
February 3, 2026
Reply from Mobile Direct
Hi Don,
Thank you for sharing your feedback. We’re pleased to hear you’re happy with your phone.
We sincerely apologize for the delay in delivery and completely understand how disappointing it was to receive it later than expected. Your comments are valuable, and we’ll use them to improve our service.
If you ever need any assistance in the future, please don’t hesitate to reach out to us at info@mobiledirectonline.co.uk.
Best regards,
Mobile Direct Team
Fast service
All as described in new condition really very happy. I shall be buying again. Thank you
February 10, 2026
Reply from Mobile Direct
Hi Howard,
Thank you for your wonderful feedback. We’re delighted to hear your phone arrived as described and in new condition, and that you’re very happy with your purchase.
We look forward to serving you again.
Best regards,
Mobile Direct Team
Great service
Great service, arrived very quickly. Phone is in very good condition. Very happy.
February 2, 2026
Reply from Mobile Direct
Hi Maggie,
Thank you for your feedback. We’re delighted to hear your phone arrived quickly and in very good condition, and that you’re happy with our service.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Great service and good prices on top up…
Great service and good prices on top up to date Tec
February 9, 2026
Reply from Mobile Direct
Hi Stephen,
Thank you for your feedback. We’re glad to hear you’re happy with our service and competitive prices on the latest tech.
We appreciate your support and look forward to serving you again.
Best regards,
Mobile Direct Team
Up to now I haven't received my new…
Up to now I haven't received my new phone as for some reason it is being delivered to the wrong address it should be delivered to my correct address
10 Burchell Court 69 Shadwells Road Lancing BN15 9DX BUTas yet no phone very disappointed
February 9, 2026
Reply from Mobile Direct
Dear John Bayfield,
Thank you for your feedback, and we sincerely apologize for the disappointment caused by the delivery issues you experienced.
We reviewed your shipping details and found that the address at checkout included two different house numbers (63 Shadwells Road and 69 Shadwells Road), which confused the courier during delivery.
We work to ensure accurate dispatch, but our accuracy depends on the details provided during order placement. We are happy to tell that our team reached the courier company and resolved this issue which in the end result in successful delivery.
We truly value your custom and wish to serve you better with your future orders. For further assistance or to provide updated details, please contact us directly at Support@mobiledirectonline.co.uk.
Kind Regards,
Mobile Direct Team
Item was in great condition, delivery was poor.
The product came in great condition, it should have had a film over the screen (iPad) however, and it would have had 5 stars were it not for the poor delivery service from DPD.
February 6, 2026
Reply from Mobile Direct
Hi Luke,
Thank you for your feedback. We’re glad to hear your iPad arrived in great condition.
We’re sorry that the delivery and missing screen film didn’t meet your expectations. We appreciate you bringing this to our attention, and we’ll continue working to improve both packaging and delivery.
If you ever need any help in the future, please feel free to reach out to us at info@mobiledirectonline.co.uk.
Best regards,
Mobile Direct Team
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