Quick and easy got less then I expected tho - overall still happy with service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.
Contact info
Australia
- mobileguruaustralia.com.au
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 22% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quickest way to sell your mobile
The quickest way to sell your mobile! The process was very simple, fair pricing, they organize the shipping label, and once you posted it, it only took 2-3 days for the payment to arrive in your nominated bank account. Very recommended!
Such an easy experience
Such an easy experience. I had 2 phones that I'd been looking to sell, and just filled in the info about the state of the phone and got the expres postage label. Was only a few days between when I sent it to when the money was in my account. Super easy and good pricing!
I recently sold my iPhone X
I recently sold my iPhone through Mobile Guru and found them to be professional, easy to deal with, and responsive throughout the process. There was a minor issue with the initial device assessment, but their team handled it promptly and fairly, which I really appreciated. They were helpful in sorting everything out, and the payment was processed quickly. Overall, a positive experience — I have no hesitation in using them again. Thank you, Mobile Guru!
Genuine Sale and received payment on…
Genuine Sale and received payment on time
Mobile Guru were so easy to use
Mobile Guru were so easy to use. They gave me the best price for my phone. Were easy to contact when I had a question during the transaction and paid out as soon as I replied to the offer email. I have already recommended them to my son who is going to use them soon.
Very easy process
Very easy process. Highest price I could find for my iPhone 11 Pro Max. Cash was paid promptly.
Sold my iPhone 16 pro for a really good…
Sold my iPhone 16 pro for a really good price. Much more than Apple offers and lot better than other retailers out there. Used the reply prepaid free AU post, speed post with tracking option they have and the phone reached Mobile Guru within 2 days. They acknowledged receipt immediately and the phone test and funds transfer as per the original quote happened within 24 hours. Great experience, would definitely recommend!!
Sale of my I phone 8 plus.
I am extremely happy with how the sale of my i phone went. I was a little nervous sending it away but the communication, free express postage and prompt payment all went smoothly.
Would definitely use again.
I can't praise them enough
I can't praise them enough. I found they had the best price offer for our Iphone and provided express postage (with tracking) to ensure a safe, secure and speedy process.
Will definitely use again.
Quick and easy & fair process
Quick and easy process with a very fair result. Thank you Mobile Guru.
Express Shipping makes it possible to…
Express Shipping makes it possible to get a quote very fast. Costumer Support is also always very helpful and easy to communicate with.
Do not use these guys cannot fix a…
Do not use these guys cannot fix a problem and are now not getting back to me did not get paid
Very easy process to follow
Very easy process to follow
I was get up to date with emails throughout the process
A postage label was emailed promptly which was convenient and helpful with posting my phone
Highly recommend Mobile Guru for selling your phone
I recently sold my iPhone to Mobile Guru. Their pricing was very competitive compared to other retailers, and the process was super easy. I filled out the online form and promptly received an email with an AusPost express post label. After posting it, my phone was delivered to Mobile Guru the next day. I then received confirmation of receipt and a payout offer. I noticed the quote for my phone was $10 higher than my original quote on their website. When I mentioned this to the sales team, they honored the higher price for my payout. Overall, it was a very positive experience, very efficient service, and I would highly recommend them if you're considering selling your phone.
5 Stars
I recently sold my iPhone 15 Pro Max to Mobile Guru, and I couldn’t be happier with the experience. The entire process was smooth, professional, and incredibly fast. As soon as I completed the sale, I received my payment without any delay. It’s rare to find a company that’s both trustworthy and efficient, but Mobile Guru really delivered. Highly recommended for anyone looking to sell their device quickly and safely!
Easy and quick process
Easy and quick process! Great way to get rid of an old phone
Very quick and easy process
Very quick and easy process selling my old phone. I received the money very quickly and got a great price.
Excellent service
Excellent service. Very quick response and quick reply and received the refund in 3 days.
I was very happy with my trade in…
I was very happy with my trade in quote. The process of selling my iPhone was rather easy with drop off option used. Will definitely use Mobile Guru again in future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







