mobileguruaustralia.com.au Reviews 

655
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally swift turnaround times and highly efficient processes when selling or trading in their used mobile devices. Many people emphasize that the overall service is extremely reliable, secure, and accompanied by very friendly communication throughout the entire process. However, some customers also noted unexpected valuation drops after mailing in their items, frequently receiving much lower final offers than initially quoted online. Others experienced frustrating communication delays and struggled to get timely responses from customer support when tracking their payments or resolving device issues.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split in how device conditions and trade-in... See more

Service

Customers consistently note positive experiences with service, highlighting fast processing and prompt... See more

Price

Consumers find price to be ambiguous, with strongly contrasting experiences reported. While many reviewers... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying dramatically between... See more

Payment

Reviewers express mixed opinions regarding payment experiences. Some customers highlight fast transactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received payment in full for my iPhone 11 Pro Max from Mobile Guru. I had previously stated that I had been scammed due to the time frames with no contact. I highly recommend that they need to reass... See more

Rated 5 out of 5 stars

On Tuesday 3rd February 2026 I sold my iPhone 13 Pro Max (2021) - 256 GB, Mint for $535. On Thursday 5th February 2026 they accessed it and the device met the conditions so they offered me the price I... See more


Company details

  1. Cell Phone Store

Written by the company

Mobile Guru is 100% Australian-owned and trusted by thousands of customers nationwide. We make selling your phone simple with fair pricing, free express shipping, fast inspections and 24-hour payouts, while giving devices a second life through refurbishment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

655 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(655)

27 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend Mobile Guru

Mobile Guru are brilliant to deal with. They are fast and efficient and do not disappoint. Their communication is clear and easy to understand. I would highly recommend them when selling any device. The rates offered are competitive and their team make the entire experience seamless.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Mobile Guru did everything they said that they would do. Efficient, no hassle and simple instructions.
I would thoroughly recommend them.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Simple process and pays better than the rest!

Really simple process online. After sending my phone via post, I received a message a couple of days later with an assessment of my phone quality and the amount of money I was offered. All I had to do was reply 'yes' to the offer in their email and that was it, money transferred. I received more money than what the competitors were offering so I will definitely be using this service again in the future with Mobile Guru!

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Real great experience

Real great experience. Super easy - money in my account almost instantly- would recommend selling your old phone to them.

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Simple step, Quickly Process, Higher Value to sell phone !!!

Simple step, quickly process, higher value to sell phone with Mobile Guru Australia!!!
The team members solve my problems every quickly and do the price match instantly to save my time not to go back previous offers.
Highly recommended Mobile Guru Australia, I will come back for the next trade in.
Thank you vey much

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Sold my old phone to The Mobile Guru

Sold my old phone to The Mobile Guru. Super easy process. They gave me a quote, I posted the phone to them using the postage label they emailed me, and a couple of days later the money was transferred to my bank account. Easy cash for an unwanted phone. Also good to know that my phone gets a second lease on life.

July 14, 2025
Unprompted review
Rated 1 out of 5 stars

Would not use again

Like others on this site, sent in phone in what was definitely good condition and a quoted price for purchase, then they claimed the phone was not in good conditions and had "deep scratches". They provided a video which did not enable you to see what they were claiming, then followed with a picture which was similar. There were not deep scratches on the phone when I sent it in and for a five year old phone was in very good condition, including the screen. The rest of the process was fine and worked well but felt screwed over. I was going to go through Apple who quoted just slightly less and wish I had done so. Would not use them again.

July 9, 2025
Unprompted review
Rated 5 out of 5 stars

Most amazing service

Most amazing service I have ever received.
Filled out the sell my phone request at around 10pm on Tuesday, then I dropped the phone off to them at their office the next day (Wednesday), money was in my account later that same day.

Unbelievably fast service and great communication as well.

Thank you so much Mobile Guru

Regards,
Warren

July 9, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look