Great experience and fair pricing! I was a bit skeptical about selling my phone online at first, but Mobile Monster proved to be completely trustworthy. They paid exactly what they quoted without any... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mobile Monster were easy to deal with. They supplied the postage for free and stayed within the promised timeframe to check my phone and deposit my money. The price they offered me for my iPhone 13 wa... See more
Company replied
Really easy process. Fill in the online form, give an honest appraisal, be a little ambitious. Fair price given. Hardest part was locating the drop off place, and that's probably because I didn't r... See more
Company replied
Best prices in Australia! I've dealt with this company 3 times now, recycling older phones. The advice is good and you can wait another week or so for the return post packet from them, which makes... See more
Company replied
Company details
About Mobile Monster
Written by the company
About Us
Mobile Monster buys new and old (broken or working) technology devices including but not limited to Mobile Phones, iPhones, iPads, iPods and tablets.
Sell Your Device Now!
Written by the company
- BEST PRICE Guarantee
- If you happen to see a better offer, send us an email with details of the offer and we will beat it by 5%. The offer needs to be from an Australian company.
- 24 HOUR FAST Payment
- This is what makes Mobile Monster the best. We inspect and pay tor your phone within 24 hours of receiving. Our customer support team works hard to ensure we pay you ASAP.
- Email notification every step of the way
- We want to keep you in the loop, we keep you updated every step of the waywith email and SMS updates.
Contact info
Level 4, 306 Little Collins Street, 3000, Melbourne, Australia
- 1300 881 767
- info@mobilemonster.com.au
- mobilemonster.com.au
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great trustworthy service
Great trustworthy service, would recommend service to friends. Fair price for trading my phone. Simple and straight forward. A little bit of a wait but also worth the wait. Thank you Mobile Monster. Will be using this service in the future.
April 16, 2026
Reply from Mobile Monster
Thank you for choosing Mobile Monster and we appreciate you sharing your positive experience!
We're delighted to hear that we provided you with fair estimates during your transaction with us.
Your satisfaction is our priority, and your recommendation of our business is greatly appreciated.
If you ever need our services again, feel free to reach out.
Best Regards,
Mobile Monster
Fast
I love the reply paid option, I love how easy it is to register the phones and I love how quickly they assess them and pay. A great service that you can trust.
April 16, 2026
Reply from Mobile Monster
We thank you for your 5★ rating and we appreciate your trust in us!
We are happy to hear that you find our services efficient, and we'll do our best to provide our customers with worry-free transactions.
Thank you very much and until next time! 😊
Best regards,
Mobile Monster
Easy to use and straightforward…
Easy to use and straightforward process. No major complaints so far.
April 2, 2026
Unprompted review
Reply from Mobile Monster
We truly appreciate your feedback regarding our services and we thank you for your 5★ rating.
We are delighted to hear that you find our procedures to be direct and easy.
Thank you very much! 😊
Best regards,
Mobile Monster
Took a bit longer than I thought
Took a bit longer than I thought, but everything was completed in the end. Happy with the result.
April 2, 2026
Unprompted review
Reply from Mobile Monster
We apologize for the delay you experienced, but we are thankful for your kind feedback.
Rest assured that we are doing our best to provide customers with seamless and worry-free transactions in the future.
Thank you and until next time!
Best Regards,
Mobile Monster
Pretty smooth experience overall
Pretty smooth experience overall. Service worked as expected and support was helpful when I had a small issue.
April 10, 2026
Unprompted review
Reply from Mobile Monster
Thank you for your trust in our services and we appreciate your 5★ rating!
We are delighted to hear about your satisfaction with our services, and we are thrilled to have given you excellent assistance.
Your favorable notion will serve as our motivation to keep on providing prompt and seamless services in the future. ❤
Best Regards,
Mobile Monster
Great communication and well organised.
Great communication and well organised.
Once mobile was received prompt assessment and payment.
Highly recommend
April 14, 2026
Reply from Mobile Monster
We are delighted to hear that you find our support services to be of utmost help and we are glad to have assisted you.
We'll do our best to provide customer-friendly communications and hassle-free transactions in the future.
Thank you for your recommendation! 😊
Best regards,
Mobile Monster
Honest and reliable
Ease of website use. Excellent service. Process of payment was made quickly. Communication and transparency is outstanding. Thank you.
April 13, 2026
Reply from Mobile Monster
Thank you for your 5★ rating and your appreciation of our website! 😊
We appreciate you sharing your experience with us and we will do our best to provide excellent assistance in the future.
Thank you and until next time!
Best regards,
Mobile Monster
The staff was so fast and friendly
The staff was so fast and friendly. Thank you so much for such quality service. Highly recommend to everyone.
April 22, 2026
Unprompted review
Reply from Mobile Monster
Thank you for the 5★ rating you've given!
We are delighted to hear about your satisfaction with the assistance given by our staff.
Rest assured we'll take your pleasant notion and recommendation as inspiration to keep on giving excellent and prompt services in the future.
Until next time! ❤
Best Regards,
Mobile Monster
Process was very simple
Process was very simple, second time I have used the service. Constantly updated and payment went in within the allotted time!
April 11, 2026
Reply from Mobile Monster
Thank you for the 5★ rating! We are happy that you found our service satisfactory.
We value your feedback and we hope to serve you again.
Until next time!
Best Regards,
Mobile Monster
Really Good Overall Experience
This is my 4th or 5th transaction of selling my used tech. Really good overall experience – just took 4 business days for payment to come through. In today's terms, not quite the 24 hours advertised. (First-world problems) I highly recommend this business.
April 14, 2026
Reply from Mobile Monster
We thank you for your continued support and we appreciate your 5★ rating!
Your satisfaction is greatly valued and we thank you for trusting our services again despite the experienced payment delay.
We look forward to doing business with you and we'll strive to continue providing you with swift assistance in the future! 😊
Best Regards,
Mobile Monster
Easy and professional
I was sceptical at first but everything went as described on the website. It was an easy process to log the details, send the phone in and then get paid. Remember to check your battery health as you get a little extra if you take care of your phone.
Will definately use this business again.
April 14, 2026
Reply from Mobile Monster
Thank you for sharing your positive experience! ❤
We're delighted to hear that you found our process easily adaptable.
Your pleasant notion and support of our work are appreciated and will motivate us to continue providing efficient assistance through our user-friendly procedures.
Best regards,
Mobile Monster
Awesome experience
Awesome experience.
It was great that I got valuation before I sell the phone. This is sort of guaranteed price (u need to send over the phone within a reasonable timeframe provided)
It’s easy to drop off in any AusPost branch for free.
The proceeds were received about a week after they got my phone.
Highly recommended
April 14, 2026
Reply from Mobile Monster
Thank you for sharing your favorable experience with Mobile Monster! ❤
We are delighted that you were satisfied with our services and price estimations!
Your recommendation of our services is greatly appreciated.
If you require our services again, feel free to get in touch with us.
Best regards,
Mobile Monster
Excellent service
Excellent service. Not super fast so if you need the money very quickly its not for you, but it was a seamless experience and for me worth it.
April 14, 2026
Reply from Mobile Monster
We apologize for the delay regarding the payment process, but we are thankful for your kind feedback.
Rest assured that we are doing our best to provide customers with seamless and worry-free transactions in the future.
Thank you and until next time!
Best Regards,
Mobile Monster
I’m truly happy with mobile monster
I’m truly happy with mobile monster, fast and reliable. I’m very happy with the price that’s been quoted to me. I will definitely recommend friends and family.
April 10, 2026
Reply from Mobile Monster
We truly appreciate your feedback regarding our services and we thank you for your 5★ rating.
We are happy to hear that you find our services satisfactory.
Your appreciation of our business are highly valued and we'll do our best to provide reliable services in the future.
Thank you very much for your support and recommendation! 😊
Best regards,
Mobile Monster
Disappointing experience rescued
Website is easy to use and the quoting system is also straightforward.
My original rating of 2 stars has been amended to 4 stars, I had some very disappointing experiences with the sale of a phone.
However the communication levels I received were surprisingly good and they have resolved the issue to complete satisfaction.
April 10, 2026
Unprompted review
Reply from Mobile Monster
Hi Frank,
Thank you for taking the time to share your experience. We’re glad to hear that you found our website easy to use and the quoting process straightforward.
We’re very sorry for the frustration caused by the revised offer. At the time your order was created, your device was still listed on our website. However, we recently updated the list of devices we currently accept, and unfortunately, your device is no longer included. We understand how disappointing this must have been, especially after you had already sent your phone in.
We appreciate your feedback, as it helps us improve our processes and ensure clearer communication moving forward.
A member of our team will be reaching out to you shortly to discuss your experience further and assist where possible.
Mobile Monster Team
Very smooth and clear process and you…
Very smooth and clear process and you get whats been told.
April 14, 2026
Reply from Mobile Monster
We thank you for your 5★ rating and we appreciate your trust in us!
We are happy to hear that you find our system efficient.
Thank you very much and until next time! 😊
Best regards,
Mobile Monster
Prompt freindly service
Prompt freindly service. I traded iphone 17 plus (8 days old). for iphone iohone 17 max.
Good price. Or will be when the $$ for the old phone get to my $ account
April 14, 2026
Reply from Mobile Monster
We are grateful for sharing your pleasant experience with Mobile Monster.
We aim to provide swift assistance through our process, and we are glad to hear that you were satisfied with our service.
If you ever need our services again, feel free to reach out.
Until next time! 😊
Best regards,
Mobile Monster
I found the price offered very…
I found the price offered very competitive. There were no hidden fees or "surprises," which makes the entire process feel honest and trustworthy. The payment was handled much faster than I anticipated, which is a huge plus in my book.
April 9, 2026
Reply from Mobile Monster
We thank you for your 5★ rating and we appreciate your trust in us!
We are happy to hear that you find our systemized service efficient.
Your patronage of our business is highly valued and we'll do our best to provide our customers quick and worry-free transactions with reasonable estimates in the future.
Thank you very much and until next time! 😊
Best regards,
Mobile Monster
Seemless transaction
Seemless transaction, paid without delay upon receipt of my device.
April 10, 2026
Reply from Mobile Monster
Thank you so much for the 5★ rating and we're happy that you found our services satisfactory.
We are glad to have provided you with a smooth process during your transaction with us.
If require our assistance again, we'll be delighted to assist you here at Mobile Monster. 😊
Best Regards,
Mobile Monster
Quick evaluation and fair prices
April 14, 2026
Reply from Mobile Monster
Thank you so much for the 5★ rating!
We are glad to have provided you with smooth and swift service, and we look forward to doing business with you again.
Until our next transaction! 😊
Best Regards,
Mobile Monster
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