Ordered a table from this company back in February, the table is beautiful and as described however I would NEVER recommend ordering from this company. A few weeks after receiving the table I also rec... See more
Company replied
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See what reviewers are saying
I can’t recommend this table enough. It’s absolutely beautiful and looks far more expensive than it actually was. I’d been searching for a square extendable dining table for months and kept putting... See more
Company replied
Used these because they had exactly what I needed. I am very impressed and I think I will always check their website first for any further purchases. Delivered really quickly considering I am in... See more
Company replied
Recently purchased dining table from Mobili. Good communication about delivery etc. Item arrived very well packaged and on specified day. Unfortunately one piece had some damage, my query was dealt wi... See more
Company replied
Company details
Written by the company
Tantissimi mobili originali, e dallo stile unico che vengono progettati e prodotti nella nostra fabbrica, in provincia di Pordenone (Italia). Un'azienda familiare che realizza da ormai 20 anni: tavoli allungabili, consolle allungabili, librerie, tavolini da soggiorno, porta tv, fino a specchi e mensole. La peculiarità? Acquistare l'artigianato made in Italy a prezzi vantaggiosi, direttamente dal produttore. Ma soprattutto: consegne in 3/5 giorni, reso facile, assistenza clienti pre-vendita per essere consigliati onestamente, e post- vendita per risolvere qualsiasi evenienza, e infine l'app che permette di vedere il mobile a casa tua, con la realtà aumentata, prima dell'acquisto.
Contact info
Via Maestri del Lavoro 14, 33087, Pasiano di Pordenone, Italy
- 0434604064
- support@mobilifiver.com
- mobilifiver.com
4.4
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hobart IN review
This review is for the location in Hobart IN. Marcus is fantastic. I have purchased many items from this company and they have all been wonderful. Marcus answers the phone when you call and is always able to help even the craziest request. I feel that I have put him through the wringer with having multiple unique questions and he always answers my calls cheerfully. Ive never experience a company with such amazing customer service and fantastic quality items! We have dealt with returned (personal changes),over the phone purchases, and website purchases with top quality customer service. I will continuously purchase from this company 1st because of their Stella CS (Marcus looking at you here) 2nd because they have great products, and 3rd because of the affordability and fast shipping.
April 7, 2024
Unprompted review
Reply from Mobili Fiver
Thank you so much for this wonderful review! Hearing that you were satisfied not only with out products but also with our customer service makes us truly happy. We thank you so much for your amazing words and we can't wait to see you again for future purchases 😀
Mobili Fiver delivers great products and…
Mobili Fiver delivers great products and great services. Not only do they respond fast, but they also are very kind and helpful. They take the time to listen and come with great solutions and tips. That's top-notch customer service if you ask me.
March 29, 2024
Unprompted review
Reply from Mobili Fiver
Thank you for your review, we are happy to read that you were satisfied with your experience with Mobili Fiver and our customer service. We care about customer happiness and resolving any issues that may arise to the best of our ability. Thank you very much and should you need us please do not hesitate to contact us!
The quality of the products are amazing so is the safter sale service
The quality of the products are amazing and after sale service is brilliant. Elisabetta, the agent who handled the after sale service was great. The overall experience is fantastic
March 12, 2024
Unprompted review
Reply from Mobili Fiver
Thank you very much Hovig Etyemezian for your review! We were happy to assist you and find a solution that satisfied you.
Thank you for placing your trust in our company, we remain at your disposal!
Highly professional enterprise
One of the best customer service that I ever came across with. Very responsive and with the right attitude towards the customers.
March 8, 2024
Unprompted review
Reply from Mobili Fiver
Dear Mike, your review makes us very proud! We are always happy to be able to help our customers.
We remain at your disposal for any needs, thank you again! 🧡️
Very helpful and professional customer service
I am very grateful for the urgency of the customer service to help me after my order was mishandled by the courier. Very nice, polite and sending me updates everyday. They handle it quick and they managed the situation very well to get me a replacement. The product is really good quality, I love the colour of the shelves and they are easy to install! Totally recommend!
February 11, 2024
Unprompted review
Reply from Mobili Fiver
Dear Clementine 🙂 Thank you so much for your kind review! We are truly happy that, even though you had a negative experience with the first delivery, you were satisfied on how the issue was resolved and on the assistance received by our customer service. Customer's satisfaction is the most important thing for us and so we are glad that you also liked the product, its quality, colour and easy assembly! Thank you again and we look forward to seeing you again for future purchases 🧡️
Excellent customer service
Excellent and immediate customer service!
January 31, 2024
Unprompted review
Reply from Mobili Fiver
Dear Elliot, we really appreciate your feedback about our customer service.
We work hard to solve our customers' problems as best we can and make them satisfied.
Thank you very much!
Quick arrives,very well wrapped
Quick arrives,very well wrapped!
Colour ciment grey was more beautiful then I expected. Easy to sett up with instructions in each package.
Recommend 100%
January 27, 2024
Unprompted review
Reply from Mobili Fiver
Dear Milena, thank you so much for your review 🧡️ We are glad that you appreciated the product, its packaging and the assembly instructions and tools provided 🙂
Thank you again!
Beautiful side table
Beautiful side table
& the best customer service from Elena.
We were send the wrong color but they gave us an option to switcht to the right color.
January 23, 2024
Unprompted review
Reply from Mobili Fiver
Dear Mauricio, thank you so much for your kind review 😍️ We are very happy that, despite the mistake we made, you appreciated the solution we offered and are satisfied with the product! We are also very glad that you appreciated our customer care service! Thank you again for your understanding and kindness. We look forward to seeing you on our website for future purchases 🙂
Great quality product which was…
Great quality product which was delivered quickly at a reasonably good price. Thanks.
November 30, 2023
Unprompted review
Reply from Mobili Fiver
Thank you Ozan for your kind review! We are pleased that you appreciated the delivery time and the price/quality ratio. Thanks again and see you next time 🙂
Relieved and happy
Like other reviews i was sceptical using a new company and one from overseas with potential customs charges. Their FaQs clearly state they will pay for any potential charges so we ordered and it got delivered just after xmas (slightly delayed) and we love it. Packaged very well and product perfect ( Evolution Desk 180x40, Ashwood Black with One Leg) couldn't find a table with our measurements at all from the UK so glad to have this now
December 15, 2023
Unprompted review
Reply from Mobili Fiver
Dear Hazel, thank you very much for your kind words.
We are happy that you trusted us and were satisfied with your purchase.
Thank you again!
The best
Quick, professional and product with exceptional quality and prices
November 27, 2023
Unprompted review
Reply from Mobili Fiver
Good morning Matija 🙂 Thank you so much for your review. We are glad that you are satisfied with your purchase! Thank you again!
Waited to post a review even though had…
Waited to post a review even though had many message immediately after purchase to review. I understand now why as the sides of my Emma dining table started peeling off after three months and one of the legs came off after 6. Whilst the price was low enough to not expect premium quality it was still high enough to expect to last longer than a few months. I was worried about using a new brand being delivered from overseas. The purchase process was good and had no issues with delivery time and method and the table itself looks good, just poor quality.
December 23, 2023
Unprompted review
Reply from Mobili Fiver
Good morning, we are very sorry to read this review. As soon as we read your report we contacted you to offer assistance but despite several reminders we have never received a reply from you with documentation that would allow us to understand what happened and find a solution. Should you decide to reply, we are at your complete disposal to solve any problems with the product. We thank you.
Poor customer service
Ordered table 2 months ago, only one of the three packages was delivered a day late, absolutely pointless, now have a massive box, no where to store, can't build, no date for other packages, and required for Christmas, shockingly poor customer service , DO NOT ORDER FROM THEM!!
December 22, 2023
Unprompted review
Reply from Mobili Fiver
We are sorry that your experience with us did not go as you hoped.
We anticipate on our website and in the shipping confirmation we send to our customers when the order is dispatched ,that partial deliveries may occur. We understand the inconvenience this may entail: we always ship all items together, but they may be separated during transit, depending on organisational arrangements of the courier over which we unfortunately have no control. In addition, customs checks can delay delivery, as in your case for the package you received.
You contacted us a few days before the holidays and, despite the fact that we foresaw the lack of responsiveness of couriers during that period, we immediately made an effort to contact the courier company and get news of your order. As we did not receive any feedback from them, we promptly offered to organise a pick-up of the package received just after the Christmas holidays, which was postponed to 02/01 according to your needs, and informed you of the refund details.
As per our terms and conditions of sale, it is not possible for us to issue an immediate refund, as we need to make the appropriate administrative checks. Therefore, we reserve the right to issue refunds within 5 working days, using the same payment method as the order. In the meantime, we have asked the courier to return the two packages still in transit, which you finally decided to accept, along with a business gesture to apologise for the wait.
Emma extending Table …
I do not usually leave reviews but we are so pleased we ordered from this company. They are very efficient, our table was delivered on time and extremely well packaged. It took us a couple of hours to assemble but
we love our extending Emma table.
Can't recommend enough. Thank you.
December 7, 2023
Unprompted review
Reply from Mobili Fiver
Thank you so much for your fantastic review! we are thrilled to know that you liked the Emma extendable table and that you managed to assemble it without any issues 😊 Thank you again! We look forward to seeing you again for future purchases!
Stunning furniture
Stunning furniture. I bought a table, six chairs and an extendable console. Got so many compliments from guests and friends. The quality is amazing and the price great.
July 6, 2023
Unprompted review
Reply from Mobili Fiver
Thank you so much for your amazing review! We are very pleased that you are satisfied with the products you purchased from our website and that they were appreciated also by your guests 😍️ Thank you again!
Great table and great customer service
Great table and great customer service. Delivery from Italy was faultless, the packaging of the table was faultless and I had a reason to get in touch and they were fabulous in their customer support. Thank you Mobili Fiver for a beautiful table.
November 27, 2023
Unprompted review
Reply from Mobili Fiver
Thank you so much for you wonderful review 😍️ It makes us truly happy that you were satisfied both with the product but also with our customer service.
Thank you again for your purchase!
Customer service
I bought some bedside tables from mobili fiver in February. They are good quality but weren't appropriate for the room I purchased them for. They are brand new in their original packaging. I made contact in August to arrange a refund. The first 2 people I spoke to from customer services agreed and started the process, I would pay the return delivery fee. They later said they wouldn't accept a refund because over 6 months had passed. They continue to sell this product at full price on their website. It would be of little consequence for them to accept a refund. The cost to me as a consumer is much greater. With customer service like this I won't buy from them again.
After this review I was contacted and a refund arranged, thank you for good customer service in the end.
February 4, 2023
Unprompted review
Reply from Mobili Fiver
Dear Lauren, we want to apologize again if there was any misunderstanding in the handling of your order return. We give customers 14 days, from the date of order delivery, to decide whether they wish to keep the products or proceed with the return. Given your situation, and thanks to the evidence you provided showing that the products were still in their original packaging and had not been assembled or used, we exceptionally proceeded to accept the return of your order despite the passed deadline.
Thank you for sharing your feedback, we will continue to try to improve the customer service we provide before and after sale.
The quality is good.
The quality is good.
Costumer Sevices promptly can solve my enquirs. Thank you
November 16, 2023
Unprompted review
Reply from Mobili Fiver
Thank you for your feedback! 🧡️ We really appreciate your review and the fact that you were satisfied with the support provided by our customer service! Thank you again!
Great Furniture, Great Company
We ordered a table from Mobili Fiver. I made a mistake myself when asking for a delay on the despatch date and had to contact customer services. They were swift and efficient in their responses.
The table itself is incredible - the design, the style and the quality is superior. You can REALLY tell the difference between the product vs the ones that are made in China.
Would highly recommend this company!
October 26, 2023
Unprompted review
Reply from Mobili Fiver
Thank you very much for your purchase Attif Rashid! We are glad that you have received excellent assistance, and you like the table in its entirety! We remain at your disposal, thank you for choosing Mobili Fiver
Excellent product and great customer service
Highly recommend this Extendable console table. Good quality , easy to assemble and a very practical piece of furniture. The table was delivered on the date agreed and although it arrived with a small manufacturing problem , the company's service department were very easy to contact and reacted quickly and extremely helpfully and replaced the problem section within a few days. I was impressed with this company and will definitely use again.
October 11, 2023
Unprompted review
Reply from Mobili Fiver
Thank you for your feedback! We really appreciate your words and the fact that you were satisfied with the support provided by our customer service! Thank you again!
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