Very friendly and helpful receptionist. Nilam was able to answer all my questions in a very professional manner. Also, Umesh helped us to put the scooter in the car. He took the time to dismantl... See more
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I needed crutches 🩼 the NHS prescribed ones never came because of a shortage. I looked for companies who did BLUE LIGHT DISCOUNT & crutches suitable for an epileptics the flexy foot crutches ticked t... See more
Company replied
As a first time buyer/user of a mobility aid I was feeling overwhelmed by the options and worried about making the wrong choice. I was relieved that the phone was answered very quickly by Colin, who... See more
Company replied
Mobility World Letchworth {Check Facebook ‘Mobility Scooters Users’ for more info} *** NEW INFORMATION *** I checked with another authorised Kymco scooter supplier and they quoted me for st... See more
Company replied
Company details
Information provided by various external sources
At Mobility World, we’ve been helping customers from Letchworth, Harrow and near by. Find their best mobility new and second hand disability equipment products to meet both your physical and user requirements.
Contact info
898 Birds Hill, SG6 1HX, Letchworth Garden City, United Kingdom
- 01462708830
- enq@mobilityworld.co.uk
- mobilityworld.co.uk
RASCAL VIE SCOOTER
Very friendly and helpful receptionist. Nilam was able to answer all my questions in a very professional manner.
Also, Umesh helped us to put the scooter in the car. He took the time to dismantle it and inform us how to care and keep the scooter in good condition.
I have no hesitation whatsoever in recommending any future buyer to take a visit to his shop and showroom. Excellent experience. Denise Galvan.
September 20, 2025
Unprompted review
Earlier delivery than expected
July 26, 2025
Unprompted review
Excellent product at a good price
July 10, 2025
Unprompted review
if i could give a minus to this company…
if i could give a minus to this company i would. I rang this company asking for advice and thought i got good advice. I was looking for a foldable bathlift, a electric rollator/ wheelchair and a hoist. The man( no gentleman ) seemed helpful and suggested what i needed and would have someone come to me. Now before that day i priced all the items up eslewhere and found out i was being charged £1200 more for these 3 items than elsewhere. so i left a message for them to get back to me to cancel. NO one got back to me untill the day to say they were on there way. when he arrived, different man, who was a gentleman i told him i only wanted 1 out of 3 and would pay and not to get others out as i was being overcharged but ok for the bathlift i would swallow it. so thats what happened.turns out they had already invoiced me for all 3. Ummmmmm. so i rang original man, well, i have never in my life been spoken to like he did, rude, beyond rude, beyond insulting, apparently after all the years hes been in the business he knows best whats for me and i am the bad one for not buying all 3 items,,,,,,,,,,,,, he went on about the service and that he is the only place that fits and delivers, he isnt, and well, even a well person wouldnt take this. I ended up on the floor in bits shaking, crying, my fibro hit the roof, i was vomiting. It took me back to my violent marriage i had walked out on and lost everything. after i picked my self up i rang other branch to find out his last name and well, HE IS THE BOSS.....................DO NOT BUY FROM HIM. just as a side note i payed him £581.80 for a delta bathlift u can get for under 350 anywhere
February 12, 2025
Unprompted review
Reply from Mobility World
Dear Ms. Smart,
We appreciate you taking the time to share your feedback and are sincerely sorry to hear about your experience with our company. However, after thoroughly reviewing the events, we would like to address some inaccuracies to clarify the situation.
1. Guidance and Suggested Options
When you initially reached out, our team guided you through the solutions available for your needs. We had three detailed conversations with you to recommend suitable products and even referred you to items listed on our website.
2. Confirmation of Visit
Contrary to your statement, we did not receive a cancellation request before our engineer's visit. Before dispatching our engineer on the day of the demonstration, our team called you to confirm the appointment, ensuring no surprise visits occur.
3. Product Demonstration and Choice
During the scheduled visit, our engineer demonstrated all three products you had earlier expressed interest in. At that time, you informed him that you had found the items cheaper elsewhere but decided to proceed with purchasing only the bathlift. While the engineer tried to explain the added value of our service (such as engineer delivery, installation, and demonstration), the bath lift was sold at the cost listed on our website, without additional fees like installation charges. You were only invoiced for the bath lift and paid for it by card during this visit. Claims of being invoiced for all three items are not accurate.
4. Phone Conversation and Pricing Clarifications
A subsequent phone call with our manager raised your concerns about the price differences. We attempted to explain that the pricing you referred to likely did not account for services like installation, delivery, and full in-home demonstrations. Our manager strived to provide these clarifications respectfully, though your frustration made the discussion difficult. At no point were you under any pressure or obligation to purchase on the day of the engineer's visit.
5. Professional Conduct
While we deeply regret your dissatisfaction, we stand by our team's professionalism throughout this process. Claims that our staff were rude and disrespectful are not reflective of the conduct we promote and uphold at all levels of our business. Similarly, we cannot condone abusive language towards our employees during any interaction. I have listened to the call recordings.
At Mobility World, our goal is to provide comprehensive solutions alongside exceptional customer service, going beyond being just an online retailer. We prioritise tailored recommendations, in-person service, and ongoing support to ensure that each customer feels confident in their purchase.
We respect your feedback and are sorry that we could not meet your expectations on this occasion. If you have any remaining concerns or would like clarification on any points discussed, we are happy to assist further. Please reach out.
Best Regards
Mobility World
Sorry 3 stars only the manager hung up…
When in the past I've tried to call someone? 😞 Picks up and hangs up ,? Please just ask me to call back, later that's not nice, it's not once or twice it's several times . Next year I'm going to get it serviced .but reading reviews on prices makes me think is it really about the money or is it the service same as you get elsewhere cheaper? I waited long time for my parts however, done good job got there in the end.just please answer your phone,thankyou.for taking care of my only means off getting out and about.these days
September 30, 2024
Unprompted review
Reply from Mobility World
Dear Mrs. K Armiger,
Thank you for taking the time to share your feedback with us. I sincerely apologise for the frustration you've experienced with our phone system. We strive to return every missed call, so I'm truly sorry if you felt your needs weren't addressed promptly.
It's important to us that you receive not just competitive pricing but also timely communication and dedicated service. Your mobility is a priority, and we're grateful for the opportunity to assist you when you were in difficulty.
Thank you for choosing us for your mobility needs. We value your trust and are committed to ensuring a great service. Please don't hesitate to reach out directly if you have any more questions.
Best Wishes
Mobility World
diagnosing the problem
Eventually I got in touch with customer person. He was polite friendly and informative. He put me at ease. When the technician arrived he was superb. He located the problem, took a picture of the problem. Now I'm waiting for the cost of the part I need. He said he will install it when it arrives. I'm very pleased because I feel safe. I'm a stroke survivor.
August 12, 2024
Unprompted review
Reply from Mobility World
Thank you so much for your kind words, Ife. We really appreciate you taking the time to share your positive experience with our team. We understand that dealing with technical issues can be stressful and we are glad our customer service representative was able to put you at ease. Our technicians are dedicated to providing high-quality and efficient service, and we are delighted that they were able to resolve the problem for you. We will continue to do our best in helping our customers feel safe and secure when using our services. Thank you for choosing Mobility World Ltd, please do not hesitate to reach out if there is anything else we can assist you with!
Don’t be fooled by Mobility World Letchworth
***NEW INFORMATION (June 2024)***
I found out that Mobility World Letchworth use other Scooter Servicers and get a price from them and then DOUBLE IT!! That’s why they are so expensive!
Mobility World Letchworth
{Check Facebook ‘Mobility Scooters Users’ for more info}
*** NEW INFORMATION ***
I checked with another authorised Kymco scooter supplier and they quoted me for standard service - £70!! Less than half of cost for the service (£150). You can make up your own mind but a quick search on the internet and a few telephone calls could save you some money!!
Mobility World Ltd have also banned me from using them again - DON’T WORRY, I WONT!!
################################
UK based.
I had a problem with Mobility World at Letchworth. They charged me £150 for a standard service on my 4 year old Kymco 4 mph scooter. When I questioned why it was so expensive (no parts were needed), I got banned!!
There plenty of people who will service a scooter for about £60 - £70, look on the Internet.
There is an approved Kymco dealer at Bedford who charges £70 (plus any parts that are needed).
If you have insurance and they have a clause insisting that only an approved scooter servicer can be used.
My insurer, Surewise, doesn’t.
Please aware that Mobility World are very very expensive and most of my concerns went unanswered (and I got banned!).
Rik
Terrible! They charged me £150 for a basic service!! I asked for details about the service but they didn’t answer.
I got a quote from Herts Mobility in Stevenage for the same service - £60!!
Their customer care is awful.
I wouldn’t recommend the
June 22, 2024
Unprompted review
Reply from Mobility World
Dear Rik,
Thank you for sharing your feedback on your recent experience at Mobility World Ltd. We regret to learn that our pricing did not meet your expectations. Prior to commencing any work, you were informed of the service cost.
Our pricing reflects the top-tier service we offer, delivered by certified technicians using premium parts that adhere to manufacturer specifications. We are proud to be approved by all major UK manufacturers, distinguishing us from market traders or local garages.
We are dedicated to delivering exceptional customer service, and we respectfully disagree with your comments, especially given your wife Sandra's also agrees with us. You had the freedom to choose an alternative, and we regret any dissatisfaction caused after the service was completed.
We extend our best wishes for improved fortunes in your future endeavours elsewhere.
Honoured blue light discount; great customer service
I needed crutches 🩼 the NHS prescribed ones never came because of a shortage. I looked for companies who did BLUE LIGHT DISCOUNT & crutches suitable for an epileptics the flexy foot crutches ticked these boxes and despite the company having an issue with BLC their end they sent me a code to use with out quibble. The crutches arrived with in 3 days and I’ve had a very positive experience with this comps and the product sold.
June 14, 2024
Unprompted review
Reply from Mobility World
Thank you so much for taking the time to share your experience with us! We are always thrilled to hear from our happy customers, especially when we are able to accommodate special needs such as yours. We take great pride in providing excellent customer service and it is an honor to know that our efforts have made a positive impact on your purchasing experience.
We apologise for any issues you may have encountered with the blue light discount but are glad that we were able to resolve it for you on time. Our goal is to make sure all of our customers receive top-notch care and we will continue to strive towards this goal.
Thank you again for choosing Mobility World Ltd and we look forward to serving you again in the future.
Mobility World Letchworth
Mobility World Letchworth
{Check Facebook ‘Mobility Scooters Users’ for more info}
*** NEW INFORMATION ***
I checked with another authorised Kymco scooter supplier and they quoted me for standard service - £70!! Less than half of cost for the service (£150). You can make up your own mind but a quick search on the internet and a few telephone calls could save you some money!!
Mobility World Ltd have also banned me from using them again - DON’T WORRY, I WONT!!
################################
Terrible! They charged me £150 for a basic service!! I asked for details about the service but they didn’t answer.
I got a quote from Herts Mobility in Stevenage for the same service - £60!!
Their customer care is awful.
I wouldn’t recommend them.
March 20, 2024
Unprompted review
Reply from Mobility World
Dear Rik,
Thank you for sharing your feedback on your recent experience at Mobility World Ltd.
We regret to learn that our pricing did not meet your expectations. Prior to commencing any work, you were informed of the service cost and agreed to proceed.
Our pricing reflects the top-tier service we offer, delivered by certified technicians using premium parts that adhere to manufacturer specifications.
We are proud to be approved by all major UK manufacturers, distinguishing us from market traders or local garages.
We are dedicated to delivering exceptional customer service, and we respectfully disagree with your comments, especially given your wife Sandra's also agrees with us.
In addition we have Won numerous awards for our customer service. We deliver an exeptional service which is second to none and are proud of it.
You had the freedom to choose an alternative, and we regret any dissatisfaction caused after the service was completed.
We extend our best wishes for improved fortunes in your future endeavours elsewhere.
Expert service
Absolutely spot on service.Rollator ordered on Monday afternoon, delivered Wednesday morning.Easily unpacked and ready for use.
March 13, 2024
Unprompted review
Reply from Mobility World
Dear Mrs M McLaughlan,
Thank you for taking the time to leave a review of your experience with Mobility World Ltd. We are thrilled to hear that our service was "absolutely spot on" and that we were able to provide you with a speedy delivery of your rollator. At Mobility World, we strive to make the process as seamless as possible for our customers.
We are also pleased to know that the product arrived in a timely manner and was easy for you to unpack and use. Your satisfaction is our top priority, so we truly appreciate your kind words.
Thank you for choosing Mobility World Ltd, it was a pleasure serving you and we look forward to assisting you with any future mobility needs.
Sincerely,
The Mobility World Team
Exactly what was needed
I was looking for a pedal exercise machine to aid my recovery from a hip replacement. I'm pleased to say that what I ordered is perfect. Easy to assemble on arrival.
February 1, 2024
Unprompted review
Reply from Mobility World
Thank you for choosing Mobility World, Lynnie.
We're delighted to hear that the pedal exercise machine you ordered is perfect for aiding your recovery from hip replacement surgery.
Our team takes great care in providing top quality products and we are thrilled to know that it has met your needs.
If there's anything else we can assist you with, please don't hesitate to reach out.
Thank you again for your patronage.
We wish you a speedy and successful recovery.
Easy to order
Easy to order, fast delivery, excellent product, surprisingly hard to find.
January 16, 2024
Unprompted review
Reply from Mobility World
Thank you for your positive review, Neil. We're thrilled to hear that our ordering process was easy and the delivery was fast.
We take pride in offering excellent products and we're glad it met your expectations.
It's always nice to hear when our customers are able to find what they need on our website!
Thanks again for choosing Mobility World Ltd.
We look forward to serving you again in the future.
lovely item
Easy site to navigate lovely item a fair price deliver was fast.
December 16, 2023
Unprompted review
Reply from Mobility World
Thank you for taking the time to leave us a review Julie! We're delighted to hear that you found our website easy to navigate and that your item arrived quickly. At Mobility World Ltd, it's our goal to provide our customers with high-quality products at fair prices with efficient delivery. Thank you for choosing us and we hope to see you again in the future!
Excellent service
Excellent service from Dan at Mobility World Letchworth . Can highly recommend this company if you need a mobility scooter . No sales pressure, and time given to explain and demonstrate everything . Great communication and prompt delivery .
November 29, 2023
Unprompted review
Reply from Mobility World
Thank you for taking the time to leave a review, CF! We are thrilled to hear that you had such a positive experience with Mobility World Ltd and Dan specifically. Our team values providing exceptional service and we are glad that was reflected in your experience. If there is anything else we can assist you with, please don't hesitate to reach out. Thank you again for choosing Mobility World Ltd for your mobility needs.
Excellent service from Mobility World
Excellent service from Mobility World, prompt delivery and delighted with front Bag for Monarch Air Mobility Scooter.
September 29, 2023
Unprompted review
Reply from Mobility World
Hi Roger, thank you for your kind review and for choosing Mobility World! We are thrilled to hear that you had an excellent experience with our service and that the front bag for your Monarch Air Mobility Scooter met your expectations. We pride ourselves on prompt delivery and customer satisfaction, so we are delighted to hear that we were able to provide both. Thank you for your support and we look forward to helping you again in the future. Stay mobile!
Mobility world were excellent
Mobility world were excellent. I was delayed in receiving the goods due to building works, but this was not an issue with Mobility World. They kept in contact, were supportive and when I was able to accept the good they provided an installation date that suited our needs. Installation team were first class.
June 28, 2023
Unprompted review
Reply from Mobility World
Thank you for taking the time to leave a review, Bernadette. We are so grateful for your feedback and are delighted to hear that our team was able to accommodate your needs during the installation of your goods. We understand that building works can sometimes cause delays, but we strive to provide excellent communication and support throughout the process. I will make sure to pass along your compliments to our installation team, they will be thrilled to know they provided first class service for you. Thank you again for choosing Mobility World Ltd and we hope to continue providing exceptional service in the future.
I am very annoyed with Mobility World
I am very annoyed with Mobility World. I bought - by two separate orders - two white plastic bathroom stools with adjustable legs. They were £46.00 each. The first one was fine, but very costly for what it is. The second one had scratches on the seat and I wrote to complain. I was advised I would be sent a replacement seat - which did arrive. But it was even more scratched than the original. I am not impressed with a company that does not check a replacement and sends something worse than the item they are replacing. Additionally, the high cost of this item is really annoying; let alone the fact it is not in perfect condition. I have written two further emails and not received any response. These mobility aids cost a great deal of money, which is not really justified in this case for a small stool.
July 1, 2023
Unprompted review
So helpful. Truly great service
As a first time buyer/user of a mobility aid I was feeling overwhelmed by the options and worried about making the wrong choice. I was relieved that the phone was answered very quickly by Colin, who was so helpful and knowledgeable about the products and listened carefully to my needs including budget.
I am delighted with my Topro rollator which arrived the very next day and has given me back chunks of my life, not least, a walk in the park. Sadly, no excuse now for sending others shopping for me!
July 21, 2023
Unprompted review
Reply from Mobility World
Hi Sheila,
Thank you so much for choosing Mobility World Ltd for your first mobility aid. We understand that it can be overwhelming to navigate through the various options available, but we are so glad to hear that Colin was able to provide you with excellent assistance.
We take pride in our knowledgeable and friendly team members who are always dedicated to listening to our customers' needs and helping them find the perfect solution within their budget. It brings us joy to know that your Topro rollator has already started giving back chunks of your life, including taking a walk in the park!
We appreciate you sharing your experience with us and we look forward to continuing to improve and provide exceptional service for all our customers.
All the best,
Mobility World Ltd
Misleading revHaving read your review
Having read your reviews about the Monarch back bag I was looking forward to using it.
Your review said many compartments in the back
I found one
You need to reword your review
July 3, 2023
Unprompted review
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