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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, most reviewers were let down by their experience overall. Customers frequently report extremely poor service, characterized by unhelpful interactions and a lack of accountability. Many people struggle with long hold times, dropped calls, and unanswered emails when trying to contact the company, leading to significant delays in resolving issues. Reviewers also highlight persistent problems with payment, including unexpected charges, incorrect billing, and difficulties with settlement figures even after agreements should be closed. However, some customers also noted positive experiences with customer service, describing representatives as polite, pleasant, and helpful in providing requested documents and following up as promised.

What people talk about most

Service

Customers consistently note negative experiences with service, describing it as an "ineffective process" and... See more

Payment

Users describe negative interactions with payment, citing issues such as unexpected charges, incorrect... See more

Customer service

Reviewers highlight significant dissatisfaction with customer service, citing poor communication and... See more

Response time

Clients share negative opinions on response times, with many reporting significant delays in receiving... See more

Product

People report ambiguous experiences with the product, with some customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute horror of a company. Car returned in November 2025. Have never received an inspection report. Just received a settlement figure for 4 figures (inc over £500 to a replace a carpet which had a... See more

Rated 1 out of 5 stars

🚨 Consumer Alert: Renault Zoe battery hire agreements are failing customers at end‑of‑life. I’m currently stuck in a rolling battery hire contract on a Renault Zoe; the battery is a... See more

Rated 1 out of 5 stars

Awful awful awful!!! Requested a settlement figure to return my car and paid this figure promptly on 10th November. A week later received a demand for a settlement figure twice as high as what i had... See more

Rated 1 out of 5 stars

We struggled to pay our monthly payment and missed 3 months of repayment. Mobolize threatened to take us to court so we returned the car to them, which was then sold at an auction. Our total balance... See more


1.4

Bad

TrustScore 1.5 out of 5

61 reviews

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No history of asking for reviews

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1.4

All reviews

(61)

48 reviews in the last 12 months

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Rated 1 out of 5 stars

I had finance with mobilize financial…

I had finance with mobilize financial services for my Dacia Jogger. I had numerous problems with the car - despite having 30+ years driving experience. They took the side of the dealership and Dacia. I would not recommend them. They do NOT listen to the customer even when I had seen lots of other customers having issues with the Dacia Jogger

September 17, 2024
Unprompted review

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