Moccymoo Reviews 

154
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Love my purchases. Especially the dusty pink colour! Want to purchase every colour… soo great I can’t wait to start using with my little one! She already is grabbing and wanting to use the baby cutle... See more

Rated 3 out of 5 stars

The design and colours are lovely, exactly what I'd been looking for! We bought 2 plate/cutlery sets as well as a bowl/spoon set. Unfortunately the suction isn't very strong and wouldn't stick to the... See more

Rated 5 out of 5 stars

I cannot rate this company highly enough! The products are simply perfect and they are packaged so sustainably with a real personal touch! The swaddle blankets are a great size and the patterns are un... See more

Company replied

Rated 5 out of 5 stars

My daughter and her friend have babies of just over one years old now but both had started sticking baby long spoons right down their throats and making themselves sick. Your products are so well thou... See more

Company replied

Company details

  1. Baby Store

Written by the company

The modern mamas go-to for baby gifting & stylish baby essentials


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

154 reviews

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4.5

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(154)

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Rated 5 out of 5 stars

Love my purchases

Love my purchases. Especially the dusty pink colour! Want to purchase every colour… soo great I can’t wait to start using with my little one! She already is grabbing and wanting to use the baby cutlery.

February 26, 2023
Rated 5 out of 5 stars

Fantastic products and service

Love the products and so does my baby! Struggled with weaning until we got your great cutlery set and plates. Perfect for little baby hands.
Also, great customer service when I wanted to amend my order. Thanks.

February 28, 2023
Rated 5 out of 5 stars

Highly recommended

The items received are fantastic, brilliant quality. The delivery was speedy, and I love the tote bag they arrived in. I will definitely be buying from here again and would recommend to anyone.

February 2, 2023
Rated 3 out of 5 stars

The design and colours are lovely

The design and colours are lovely, exactly what I'd been looking for! We bought 2 plate/cutlery sets as well as a bowl/spoon set. Unfortunately the suction isn't very strong and wouldn't stick to the highchair no matter what I tried, my 11 month old could very easily pull it off and the whole thing ended up on the floor more often than not, which didn't happen with our old bamboo plates - very disappointing as they aren't cheap.

January 24, 2023
Unprompted review
Rated 2 out of 5 stars

Delivery was quick but...

Delivery was nice and quick. Love the style of the bowl and plate. The cutlery they came with are useless and the the suction, well there isn't any. Only giving a 2 star as they look good. Useless with a baby though. Disappointed

January 14, 2023
Rated 3 out of 5 stars

Arrived quickly, needs better communication

Arrived quickly, items look good. However, I was given the wrong utensils, I emailed to rectify but no one has got back to me. It doesn’t impact use and my son can still use the cutlery but it’s just annoying as it’s not what is listed on the website.

I would still order/recommend but communication needs work.

January 6, 2023
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Reply from Moccymoo

Thank you so much for reaching us here and huge apologies your initial email slipped through our account. I’ve had confirmation that my colleague has been in touch and has another little set of ‘my first cutlery’ on its way to you. Hope they’re a plenty happy mealtimes ahead .
The moccy moo team

Rated 1 out of 5 stars

Prepare to fight if your Moccymoo parcel doesn’t turn up

Prepare to fight if your order doesn’t turn up. I’d spent over £100 on baby cutlery looking forwards to my babies first weaning journey. Evri had delivered only a free yogurt pouch and nothing else of my order. When I enquired on where my order is to Moccymoo one of the Co CEOs (name retracted as Moccymoo didn’t like their personal names in this review) doubted my enquiry and questioned my image sent of the free yogurt pouch in its bubble wrap and parcel. She said her company does not use bubble wrap for their food items, which I find bizarre they would not, and so said she is now ‘uncertain’ of the image attached making it out that I was trying to ‘scam’ them of baby cutlery (of all things!) as a CEO why would you not know your company is sending items out in extra materials? However she sent me an image of my house door from Evri of a small Moccymoo parcel on top of an Amazon box (that was not mine, it was a neighbours) and told me that box was the correct weight to be my £100+ worth of Moccymoo items. What she sent me was an image of a big Amazon box with a very noticeable Amazon logo on with the small Moccymoo yogurt pouch parcel on top, very obviously not big enough to be my whole Moccymoo order. At this point the other Co CEO (name retracted as Moccymoo didn’t like their personal names in this review) was CC’d in on the email thread. I asked if they were sending items out with Amazon and she said no then asked me to open my neighbours Amazon box regardless of confirming they are not involved with Amazon, surprise surprise it wasn’t Moccymoo items and was someone else’s Amazon order of a dehumidifier. I had some explaining to do when my neighbour came around to pick up their Amazon box as it was then open. This was still not enough to convince her that my Moccymoo order was completely missing and I’m at a loss of £100+ worth of items at this point and only left with a free yogurt pouch, jokes on you because my son has a dairy allergy and can’t eat the yogurt anyway! I eventually fished out my doorbell video of the delivery from Evri clearly showing only a small parcel (free yogurt pouch) from Moccymoo being delivered to me with print screen evidence of times and dates to prove my whole order hadn’t arrived. Eventually 13 emails back and forth later was enough to convince her to re-send my order. I am thoroughly upset with how the Co CEO’s of Moccymoo dealt with my missing parcel as they made me feel like I was stealing off them when my Moccymoo order was genuinely missing and I was out of pocket of over £100. If I hadn’t had video evidence from my door bell Moccymoo wouldn’t have re-sent my items and they would have been stealing money off me. Myself, family and friends will not be using Moccymoo again. Prepare to fight to prove yourself if your items do not turn up at your house. It’s quite laughable the Co CEO’s think people would want to scam them of baby cutlery! I would steer clear of this company they are not loyal to their customers and don’t treat them with respect. The whole situation has put me off using the cutlery now.

December 10, 2022
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Reply from Moccymoo

Hi Shariqua. After plenty back and forth about this delivery, we totally understand your frustration here. From the physical delivery down to how it was handled. Unfortunately this came straight after we had been scammed in a similar manner, so we needed to go down the full investigation route to ensure it wasn’t the same thing. But that being said, someone else’s doings shouldn’t have impacted on your purchase. So we hugely apologise. We are still looking into what happened with Evri, but relieved we were atleast able to sort it out with you and get another full set of tableware delivered for your little one. We’ll be sending you a separate email by EOD as well. Apologies for this, the chaos that Evri created and the length it took to sort it out.

Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service and lovely weaning bowls.. will be back for more!

October 19, 2022
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Reply from Moccymoo

Thanks so much for this review Stephanie! We're thrilled to hear it.
The moccy moo team

Rated 5 out of 5 stars

Fab!

Good communication, super quick delivery and very satisfied with the high quality of the product and the packaging. I would definitely recommend anyone to buy products from MoccyMoo.

October 8, 2022
Rated 1 out of 5 stars

I have been waiting 2 weeks for my…

I have been waiting 2 weeks for my delivery let alone it be delivered to the wrong address in the mean time
So I get told I will get a new order sent out and tracked I’m now on day 4 waiting
Knew I should of just ordered from Amazon
I am very upset !

September 7, 2022
Rated 5 out of 5 stars

Gorgeous stylish products

Gorgeous, stylish & high quality products. Fantastic service with quick delivery and beautifully packaged with free reusable cotton bag and free baby food sample to try. Both a lovely touch. Highly recommend.

September 7, 2022
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Reply from Moccymoo

Thank you for the lovely review, Sian. We're thrilled to hear you're happy with your purchase and your cotton tote bag. Here's to happy meal times.

The moccy moo team

Rated 5 out of 5 stars

Adorable items

Got my first mocha moo delivery yesterday and every item was just adorable. My 3 month old already loves some of the teething toys as I couldn’t get him to let go of them! 10/10 will buy again and recommend to all my mama friends!

September 5, 2022
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Reply from Moccymoo

Kayleigh what a fabulous review - thank you for taking the time to let us know. Thrilled to hear your little one is loving his teething toys, you chose some super cute items!

The moccy moo team

Rated 5 out of 5 stars

Always a great experience…

Always a great experience and wonderful comments from the gift recipients. High quality, great selection, beautifully packaged and very reasonable. Love Moccy Moo!

September 2, 2022
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Reply from Moccymoo

Thank you for this lovely review, Carola. Always so wonderful reading words like this, and thrilled to hear your recipients were happy too.

The moccy moo team

Rated 5 out of 5 stars

Brilliant company

Brilliant company! I ordered a plate and cutlery set and was missing a fork, I emailed and was replied to straight away and it was resolved the next day! Very happy with my order ☺️

August 31, 2022
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Reply from Moccymoo

Thank you for the lovely review and so glad we could fix the missing cutlery set straight away. No doubt there are some happy meal times with your little set.

The moccy moo team

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