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See what reviewers are saying

Rated 1 out of 5 stars

ONE DAY, this ruthless company locked me out of my account with 12k invested over 2 years worth of bitcoin. When asked why I was suddenly unable to access my account they said they couldn't provide... See more

Rated 1 out of 5 stars

Suck you in by offering 5% on your BTC and then have now completely changed their business model and dropped the 5% interest. If you intend to hold BTC long term then don't open an account here. Yo... See more

Company replied

Rated 5 out of 5 stars

Fantastic app, extremely user friendly and the open banking functionality is seamless. I have been using the app to accumulate Bitcoin, the 5% interest is far better than what you can get from any hi... See more

Company replied

Rated 1 out of 5 stars

Appalling service as Mode Bank decided to retained my money £10K as per T&C according to customer support assistant. Can Mode bank hierarchy explains why are they doing this kind of business. Unle... See more

Company details

  1. Cryptocurrency Service

Written by the company

Mode is the all-in-one app for your money and Bitcoin in the UK, designed so that both newbies and experts of crypto can easily buy, hold and earn interest on Bitcoin, and access it anytime, anywhere.


Contact info

You should know

2.8

Average

TrustScore 3 out of 5

178 reviews

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Rated 5 out of 5 stars

Brilliant Application

Where available, I use this App to make online purchases. The speed of the payment process is great, but the speed of when the BTC cash back reaches my account is even better.
I’ve never experienced ANY card and/or App that provides instant GBP cash back, let alone BTC cash back.
Hopefully more merchants will be an option to pay with mode soon, so I can earn even more cash back.
A search bar for merchants would make the App even better :)

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Michael 👋, thank you for the great feedback and the 5 stars! So happy to see you are taking advantage of our Bitcoin Cashback product!

Rated 4 out of 5 stars

New to bitcoin/crypto..

I started using Mode as an easy way of getting into the Bitcoin market and overall I am happy… however, this changed with the removal of the Bitcoin Jar facility which provided a return on the bitcoin owned.

As I am not going to use bitcoin as a payment method for goods the new services are not of interest.

In addition my journey into buying other crypto’s including Cardano, XRP and ether has expanded my understanding and so Mode is OK and is just one part of my long term investment into this market

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Mike 👋, thank you for the great feedback! We are always looking for ways to improve our products and service, which is all possible with your feedback - thank you!

Rated 1 out of 5 stars

Absolute waste of time

Absolute waste of time. Little to no functionality on app and appears only a broker to buy bitcoin. Plenty of other brokers to buy bitcoin and many other cryptos and other assets. Other brokers offer better rates/margins and more functionality. Have retained account and small investment pending seeing where the app will go but concluded going nowhere and no urgency to add services/benefits and functionality.

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Simon, thank you for your feedback. We do state our terms here (https://help.modeapp.com/hc/en-gb/articles/4407747548818-Are-there-any-limits-with-Mode-) but we can understand your frustration and are looking at ways of improving our service. Please reach out to us at support@modeapp.com where we'll be happy to answer any question you may have and assist in any possible way. Thank you

Rated 2 out of 5 stars

the only plus is it is fca certified-…

the only plus is it is fca certified- otherwise every other crypto platform I've tried offers more or charges less.

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Graham👋, thank you for your feedback! We do state our terms here (https://help.modeapp.com/hc/en-gb/articles/4407747548818-Are-there-any-limits-with-Mode-) but we can understand your frustration and are looking at ways of improving our service. Please reach out to us at support@modeapp.com where we'll be happy to answer any question you may have and assist in any possible way.

Rated 5 out of 5 stars

Mode has been a great app for me to…

Mode has been a great app for me to start my Bitcoin journey. Their customer service team are super quick at responding which was really helpful

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Sam 👋, thank you for your feedback and the 5 stars! I will certainly pass your feedback to our support team - they will be thrilled!

Rated 4 out of 5 stars

Im just having a small punt with…

Im just having a small punt with bitcoin not really knowing much about the crypto space but learning as I go along. I came across Mode who are a London based company where I could easily and simply invest in Bitcoin and only Bitcoin. I have had no problems at all and their customer support was excellent when we raised a couple of questions. Mode is constantly developing and I think it has a great future although anything can happen with bitcoin and the crypto space in general.
This is not financial advice and only invest money which you can afford to lose.

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Alan 👋, thank you for your great feedback! I will certainly pass your feedback to our support team.

Rated 1 out of 5 stars

Disappointed with Mode

Disappointed with Mode. Signed up after a referral from another brand I trust. Money inside the account is difficult to access or spend and no real rewards are available. A nice concept but poorly delivered.

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Josh, thank you for your feedback. We do state our terms here (https://help.modeapp.com/hc/en-gb/articles/4407747548818-Are-there-any-limits-with-Mode-) but we can understand your frustration and are looking at ways of improving our service. Please reach out to us at support@modeapp.com where we'll be happy to answer any question you may have and assist in any possible way. Thank you

Rated 4 out of 5 stars

I was a bit hesitant at first

I was a bit hesitant at first, as this was the first Crypto app I'd used, but, after using several others, this is now my mainstay for BTC.
I like how it's all instant. Instant buy/sell and, more importantly, instant transfer of cash out to your bank.
That said, they redesigned it a while ago, and now it's quite confusing. I always have to search for five minutes when I want to buy/sell BTC or cash. That could be much clearer I think!
They only do BTC, but that's fine for me on this. No charge for adding/withdrawing from your cash balance, and a reasonable buy/sell fee.

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Neil 👋, thank you for the valued feedback! I will certainly pass your feedback to our Product team. Really pleased to hear you love the instant cashback service!

Rated 1 out of 5 stars

The app fully does not work and the…

The app fully does not work and the developers put absolutely no effort into fixing it - you can’t even type in any information to do transfer or the likes, I had to connect a Bluetooth keyboard and manually type out an address. The minimum transactions limits are a joke, seems like another one of those start up companies run by 20 year olds.

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Jakub, thank you for your valued feedback. We have completed our product roadmap for this year and the journey of onboarding/buying/selling is all included in improvements to the app! If you do continue to have issues, please do email our support team where they will be happy to guide you support@modeapp.com. Thank you

Rated 5 out of 5 stars

MODE

I have used MODE to store my BTC for some time now and it's such a nice simple app. The BTC cashback is such a huge bonus too, I always check there before buying anything.

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Taymon 👋, thank you for the wonderful feedback and the 5 stars! So thrilled you are taking advantage of our Bitcoin Cashback product!

Rated 3 out of 5 stars

Minimum of £50 to withdraw is silly…

Minimum of £50 to withdraw is silly rule because i started with £50 and it dipped a little and now i can't withdraw that money it's sat on you app.

Making it super clear how to withdraw to your bank is also needed as it seems hidden.

Good product, just get out to more retailers asap before the competitors get closer. Team up with Klana or just jump into business with someone quickly to get market share or mode will be left behind.

March 18, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Andrew 👋 thank you for your feedback. We do state our terms here (https://help.modeapp.com/hc/en-gb/articles/4407747548818-Are-there-any-limits-with-Mode-) but we can understand your frustration and are looking at ways of improving our service. Please reach out to us at support@modeapp.com where we'll be happy to answer any question you may have and assist in any possible way. Thank you

Rated 1 out of 5 stars

Automatic closure of account without reason

I got the mode app as I was told it was one of the easiest app to use as a bitcoin newbie. I've had the app for less than a year, and not big balance (just £1500). But I got an email saying they've closed my account and they will not provide any explanation why. I found it strange as I don’t do too much trading. I tried to chat to support and all I got was that I have 7 days to withdraw my money and they will not give a reason. Not much of an apology or even a hint of what was wrong. Never had an account closed on me before so I’m so totally confused. I would not recommend for this reason.

March 14, 2022
Unprompted review
Mode logo

Reply from Mode

Hi A C, thank you for your feedback, we are sorry you didn't have a great experience. We put in place processes to secure our ecosystem and customers. Please contact support@modeapp.com if you have further concerns. Thank you

Rated 1 out of 5 stars

The absolute worst app ever

The absolute worst app ever. Absolutely impossible to withdraw you’re own funds.

March 12, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Paul, so sorry to hear you are not enjoying the app. Please do reach out to our support team on support@modeapp.com if you require any help, they would love to help!

Rated 2 out of 5 stars

Average experience

At the moment my experience is that I’m down £235 so that maybe down to the market currently.

February 27, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Dan, thank you for your feedback. The price of Bitcoin varies from moment to moment so you may notice that your Bitcoin has decreased or increased in value when it is credited to your account, however you will always receive the exact amount of Bitcoin advertised. Please do reach out to our support team support@modeapp.com if you wish to discuss further. Thank you

Rated 5 out of 5 stars

I still thing this is a great app as UK…

I still think this is a great app as UK based company, and looking forward for the more functions!

February 23, 2022
Unprompted review
Mode logo

Reply from Mode

Hi 👋, thank you for your feedback and the 5 stars! We too are looking forward to share the exciting features to the app this year!

Rated 5 out of 5 stars

A super easy app to get started with…

A super easy app to get started with and use, and being able to get cashback in bitcoin is really good for anyone who might feel a bit nervous about getting into crypto currency.

February 22, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Carla 👋, thank you for your feedback and the 5 stars!

Rated 5 out of 5 stars

One of my favourite shops got added…

One of my favourite shops got added onto Mode recently and I keep getting more Bitcoin every time I buy from them! Such a great idea, highly recommend!

February 21, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Henry 👋, thank you for your feedback and the 5 stars! So pleased you are using Mode payments to treat yourself!

Rated 5 out of 5 stars

Supper happy

Supper happy! It's my first BTC experience. I'm using the app for only few months but so far all works smooth like butter (I bought some bitcoin and some products from brands in the marketplace). I also like the minimalistic design and simplicity in a way I can access all I need.

February 21, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Wiktor 👋, thank you for your feedback and the 5 stars! So pleased you are enjoying using the app!

Rated 5 out of 5 stars

Great UK-based Bitcoin app!

I switched to Mode after having a few issues with Binance and haven't looked back since! It's really reassuring that they're UK-based and publicly listed too. The Customer Service team have also been really great at answering any queries that I had since downloading the app.

February 21, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Joe 👋, thank you for the wonderful feedback and the 5 stars! We will certainly share your feedback to our support team - they will be thrilled!

Rated 1 out of 5 stars

£16 to withdraw bitcoin id rather use…

£16 to withdraw bitcoin id rather use binance

February 15, 2022
Unprompted review
Mode logo

Reply from Mode

Hi Aaron, we're sorry to hear about your experience with us. We do state our terms here (https://help.modeapp.com/hc/en-gb/articles/4407747548818-Are-there-any-limits-with-Mode-) but we can understand your frustration and are looking at ways of improving our service. Please reach out to us at support@modeapp.com where we'll be happy to answer any question you may have and assist in any possible way. Thank you

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