ONE DAY, this ruthless company locked me out of my account with 12k invested over 2 years worth of bitcoin. When asked why I was suddenly unable to access my account they said they couldn't provide... See more
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Suck you in by offering 5% on your BTC and then have now completely changed their business model and dropped the 5% interest. If you intend to hold BTC long term then don't open an account here. Yo... See more
Company replied
Fantastic app, extremely user friendly and the open banking functionality is seamless. I have been using the app to accumulate Bitcoin, the 5% interest is far better than what you can get from any hi... See more
Company replied
Appalling service as Mode Bank decided to retained my money £10K as per T&C according to customer support assistant. Can Mode bank hierarchy explains why are they doing this kind of business. Unle... See more
Company details
Written by the company
Mode is the all-in-one app for your money and Bitcoin in the UK, designed so that both newbies and experts of crypto can easily buy, hold and earn interest on Bitcoin, and access it anytime, anywhere.
Contact info
United Kingdom
- hello@modeapp.com
- modebanking.com
You should know
2.8
Average
178 reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Super slick and easy to use
Super slick and easy to use, best bit is, that it’s backed by the U.K. fca and linked direct to your bank. No problems at all when making a withdrawal or adding that way.. unlike the hassle some have had with Binance etc
#mode will grow and grow and soon be a major player in this space
July 4, 2021
Unprompted review
Reply from Mode
Hi George, thank you for the five stars. We're the first company that is floating on the London Stock Exchange to have the back that we do of the FCA and this is only the start!
Reply from Mode
Hi A*, thanks for the review and 5-stars, great that you hear it's easy to use!
Excellent service
July 4, 2021
Unprompted review
Reply from Mode
Hi Matt, thanks for the review and five stars!
I’m absolutely disgusted at how the…
I’m absolutely disgusted at how the costumer service and there entire service operates I’ve sent £2100 to mode and the account I sent from got closed however mode is insisting they get screenshots and bank statements when the money was sent from a account under my name I’m very very upset at how they’ve been dealing with me I’m sure there’s 1000 of others going though similar issues
July 3, 2021
Unprompted review
Nice and Simple
Nice, simple, easy to use and FCA approved. Much happier with my BTC here. 5% APY gone, but they claim new initiatives coming soon.
July 2, 2021
Unprompted review
Reply from Mode
Hi Andrew, thanks for the 5-stars and review. We can't wait to tell you more about what is coming up soon!
Screw you over at a Moments Notice
Suck you in by offering 5% on your BTC and then have now completely changed their business model and dropped the 5% interest.
If you intend to hold BTC long term then don't open an account here. You can get passive income everywhere else.
Now have to transfer out my BTC to another wallet incurring fees that have more than wiped out any interest gained over the last few months.
Total waste of time, should have gone to one of the other proper exchanges in the first place.
June 26, 2021
Unprompted review
Reply from Mode
Hi Amt_Geighteen. We sorry to hear you feel this way. As we progress as a company and continue to build our app some changes are being made but we're looking at lowering the entry barrier for users to get involved in Bitcoin and make it more accessible than ever before. Thanks.
Accepting the fact I am somewhat…
Accepting the fact I am somewhat ancient and my computer skills are basic I must commend the support team at Mode who respond to my , hopefully less frequent , requests to unblock my account each time I forget my passcode . Thank you for your eternal patience !
June 17, 2021
Unprompted review
Reply from Mode
Hi Cameron, thanks for the 5-stars and fantastic review, we'll make sure to pass it on to our customer support team!
Really easy & convenient way to store…
Really easy & convenient way to store savings, buy Bitcoin & earn 5% interest at same time all from my phone!!
June 13, 2021
Unprompted review
Reply from Mode
Hi Boomer Sooner, thanks for the review and 5-stars!
Excellent place to buy Bitcoin and earn…
Excellent place to buy Bitcoin and earn interest on it whilst holding. Very easy to set up and use.
June 9, 2021
Unprompted review
Reply from Mode
Hi Ediwn, thank you for the review and five stars!
So far so good.
June 1, 2021
Unprompted review
Reply from Mode
Hi Boicho, thank you for 5-stars and the review!
Very slick app
Very slick and set up ready to trade/ hold btc all within 5mins!
Much faster set up than Coinbase
Would be great to have other coins added eg eth
All in all a very good experience so far and can’t complain with the 1% fee for btc transactions
May 24, 2021
Unprompted review
Reply from Mode
Hi nas, thanks for the five stars and lovely review, we're certainly one of the quickest ways to create an account and buy Bitcoin!
easy and intuitive
Easy to buy BTC, earn interest compounding weekly.
Simple and clear user interface.
Looking forward to the superapp!
May 24, 2021
Unprompted review
Reply from Mode
Hi Adam, thanks for the review and 5-stars! Always great to hear our users finding our app easy to use as that's how we've designed it.
Slick operation
Bank transfer of sterling to mode account. Bitcoin purchased and deposited into the bitcoin jar. Took about 40 seconds. Now earning 5% in bitcoin.
The app is continually improving too which is really good to see.
May 19, 2021
Unprompted review
Reply from Mode
Hi Sam, we thank you for the 5-stars and great review! We're certainly one of the quickest ways to buy Bitcoin that is out there.
Fantastic app
Fantastic app, extremely user friendly and the open banking functionality is seamless. I have been using the app to accumulate Bitcoin, the 5% interest is far better than what you can get from any high street bank. I am looking forward to the payments functionality being rolled out which will remove the need to fiddle around with looking forward bank cards. Well done Mode, keep up the great work!
May 18, 2021
Unprompted review
Reply from Mode
Hi Kurran, thanks so much for your review and the five stars! We're also looking forward to getting the power of our payments platform into your hands. We'll make sure to pass on the feedback!
Great new way to pay and earn at the…
Great new way to pay and earn at the same time. Awesome app, very good customer service and added bonus of Bitcoin interest
May 18, 2021
Unprompted review
Reply from Mode
Hi Geoff, thanks for the 5-stars and great review. We'll make sure to pass on the feedback to our customer support team! Thanks.
So far so good
So far so good, no issues to date, I've yet to try to withdraw funds which so many people seem to have had issue's with, will update if any further issues arise, but, for now a very pleasant experience and much easier than Binance to use!
May 17, 2021
Unprompted review
Reply from Mode
Hi Adrian, thanks so much for the 5-stars and review! We're working hard to keep the app running smoothly and it's great for us to hear you're finding it easy to use.
Avoid if you want easy access to funds
Avoid if you want easy access to funds
They freeze your account and you cannot access your bitcoin!
They stop you from transferring it back!
They claim this is because of security following a failed transaction, the failed transaction is there own poor software!
They then strangely ask you to send selfies of yourself, odd!
May 7, 2021
Unprompted review
Reply from Mode
Hi Justin, we're sorry to hear about your experience with us. The reason we freeze accounts is due to security issues that may arise. This is done to keep your funds safe. This can sometimes lead to some form of inconvenience but our customer support team is quick to sort out any account issues. If you could please reach out to them at support@modeapp.com or through the in-app chat they will help to resolve this issue as soon as possible. Thanks.
Dont risk your money
Same experience as others here, frozen my funds.
Coms is very hard via chatbox. Requesting bank statements and now want payslips and copies of invoices, all sent over email....
I feel like I'm having my identity stolen!
Now have over £10k stuck/lost with these people.
What you have here is a company pretending to act like a legacy bank but with crypto... the result just feels like a scam.
April 21, 2021
Unprompted review
Reply from Mode
Hi Ben, we're sorry to hear about this. If you could please reach out to our customer support team at support@modeapp.com someone will be able to look into this as soon as possible. Thanks.
Tried sending Bitcoin to another wallet…
Tried sending Bitcoin to another wallet Keeps showing error
And they shut my account 😢
April 20, 2021
Unprompted review
Reply from Mode
Hi Leia, we're sorry to hear this. Could you please email out support team at support@modeapp.com where someone will be able to help sort this out for you. Thanks.
This is one of the worst apps to invest…
This is one of the worst apps to invest into Bitcoin I would recommend others e.g. swissborg
April 19, 2021
Unprompted review
Reply from Mode
Hi New One, we're sorry to hear you feel this way about us. It would be great to hear any feedback you may have or about your time with us so we can see what happened? Please email out support team if you wish at support@modeapp.com, thanks.
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