I ordered some trainers and received the invoice. 2 days later I received this e-mail. Due to an unforeseen inventory error, we are currently unable to supply the following item: As a resolut... See more
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Awful customer service. $220 Dr Marten boots lasted five months before developing holes in the leather in both boots. No reply to multiple emails, messages etc. Eventually asked for photos which I... See more
Read the reviews on this site after I had placed my order and was advised that delivery would be in 7-10days. How delighted was I when the door bell rang this morning just 3 working days later with... See more
Ordered 2 different sized pairs of Dr Martens as school shoes. 1 pair split in 4 seperate places after being worn for about 4 weeks. It’s clearly a manufacturing fault as the splits are all along the... See more
2.2
Poor
62 reviews
No history of asking for reviews
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I was sceptical about this being a…
I was sceptical about this being a legitimate website, with authentic Doc Martens, but it really is.
I messaged them over Facebook first to confirm the boot I was after was in stock (after seeing negative reviews on a few websites). Once they confirmed they did have the stock, I placed my order.
To my surprise, it came within a week AND my boots were authentic Doc Martens.
I also saw the reviews about Mode shoes being from an outlet store, but found no blemishes or anything to indicate lower quality.
Looks like I just found a great deal on authentic shoes, from a speedy team that also offers Zippay!
September 6, 2022
Unprompted review
Cautious but pleasantly suprised.
I was a bit cautious ordering from them given I couldn't find much of a trace of them and there were no trustpilot reviews (before mine haha). Through some minor sleuthing I found they're owned by larger company Rozkin Family Trust which also owns Brand House Direct which has a separate trustpilot page and from what I can tell sells the exact same items, has the exact same wording/prices on their website (though formatting is different), and might operate out of the same warehouse, so Mode and Brand House are basically duplicate companies? Anyways, I ordered on Friday evening, got a shipping notification by Tuesday arvo, and have just received my package on Wednesday. No issues with anything as far as I've noticed. The Brand House trustpilot had some negative reviews in terms of shoe quality which made me wonder if it and Mode might be an outlet store, so I did a semi-heavy inspection of the shoes upon arrival to check, the only thing I noticed being a slight glue mark which likely would have taken me ages to notice otherwise so if they are outlet they still seem a-ok to me. I didn't have any contact with customer service through this process so can't give much info there, but they seem to be responsive on their socials when people have issues. Overall seem trustworthy to me in the end, only other thing to note is their size guide widget doesn't work so you may need to work out your shoe size separate to their site.
June 29, 2022
Unprompted review
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