Modell's Sporting Goods Reviews 40

Ordered 3 items three weeks ago on #63610. Two arrived. The third one (primary reason for order) has not shipped. No info available online. Phone number is a recording that says to email customer support.

Two email inquiries sent over the last 10 days but no reponse. Seems like a scam! Do not buy from here.

Ordered a shirt over a month ago. The phone number tells you to contact them via email (no doubt because they couldn't handle responsibility) and then two emails and 2 weeks after first contact attempt. No replies. Nothing. The order has no tracking. Just says "unfulfilled"

I order a backpack on August 27th and we are now in October 3rd and no backpack. Have emailed them several times and no response. And good luck trying to get thru their number.

SCAM SCAM SCAM! After the order was placed I get an email that it's out of stock and I'll get in store credit with no reference number or anything!

The worst experience ever- not surprised they have filed for bankruptcy. I ordered 1 item in late November- as soon as I ordered it, my credit card was charged. I emailed customer service after 3 weeks of not receiving the item- in which I got a quick response “ They are looking into it.” After several days I never heard back from them so I sent several more emails. Never received anymore communication. So this past Monday I called- they were checking and would send me an update. Today- 12-22- 3 days before Christmas- I demanded an answer before I would end my call- found out they do not have my item in stock- my thinking is they never had it in stock. This was obviously a Christmas present- so now I have to find something else- they should have been transparent 2 weeks ago. I’m suppose to be refunded- we will see.

I bought two pieces of machines:
OVICX Smart Run Treadmill and Echelon Smart Connected Rowing Machine w/ 21.5" screen for a total of $2,706.22 about two months ago.
The Rowing machine showed up with poor packaging from some miserable Chinese outfit. The packaging was so poor that screws came loose and got into the rowing drum causing not properly working. The treadmill showed up after nearly two months late after weekly expediting this crooked Modells outfit. Upon arrival opened up the package, sure enough the treadmill and display did work! After frequently calling and expediting these crooked people, we are still waiting on them sending us the defective parts. I’m not sure what I am supposed to do with these parts. Two months and $2,700 later, with no machines and with two pieces of junk occupying floor space. This company must have either setup by the crooked Chinese or Americans as a front store with the aim of selling junk Chinese goods. The Chinese goods are at the bottom of the barrel anyway, but these products are even lowest than low. PLEASE DO NOT BUY AND GET SCAMMED LIKE US. you will just loose your money!!!!

First of all I paid almost 50 something dollars for four pairs of sweats was told it would be shipped off in 5 days still have not received my item still has not been shipped off when I reach out to the company they have no information to give me the whole thing is just very unprofessional

Worst company ever. We purchased an item online and it was never sent. Finally after a few weeks found out they never even had it in stock. Tried again later and same issue. Now over two months later I still have not received my refunds for items we never received. Emails are always the same with no resolution. Customer service is a joke and you can never speak to a manager. They keep telling you rest assured your refund will be there in a few days. They give you a time frame that a manager will call back but they never do. When you call back they are no longer available. They will not give you a direct name or phone number of any manager. They will place you on a fake hold to pretend they are researching and then come back with the same response they gave you previously. By far worst company and by far the worst customer service I have ever dealt with.

AWFUL COMPANY!! I ordered two items got 1/2 of them on time and the last item( a 100$ baseball jersey) never arrived. After 5 weeks had passed I called them and spoke to about 20 different customer service representatives that all told me the same thing "We'll send you and update in 48 hours". After about two months had passed I finally got a hold of a "manger" who was able cancelled my order and told me a refund was going to be issued to my account within 15 business days. It has been two months now and it is safe to say I am never getting my money back. Avoid doing business with this company because they will try to scam you...

The worse company ever not BBB accredited business due to all the compaints.

This company is a complete scam.
They will send you a partial order of wrong items. Their customer service will tell you its in their "return policy" backed by the federal government for you to return the wrong products for a 150% discount coupon after you pay return shipping and they get the wrong product back.
Obviously to start the sick loop all over again.
These guys need TO BE SHUT DOWN!!!!!

The absolute WORST place to buy ANYTHING from. HANDS DOWN. I ordered something WEEKS AGO, They promised it would arrive in time, even promised to expedite because it was taking them too long--THEY SHIPPED IT THE SLOWEST POSSIBLE SPEED! AND THEY INCLUDED AN ILLEGIABLE LABEL WHICH SLOWED IT DOWN EVEN MORE! It did NOT ARRIVE BEFORE THE GAME, even though it was promised! Spoke to and emailed over 50 different incompetent people. Will NEVER ORDER anything from them again! NEVER!

AWFUL COMPANY! Completely screwed us over on a return order. Also, watch your bank account because even after you cancel their subscription they continue to charge you!!

I bought 2 items. One was delivered, but the other one wasn’t... i demanded a refund, but they tried to convince me it would still be shipped. I talked to about 8 different customer service reps that spoke slow English. Once i started demanding a refund, is took about 7 weeks to finally get. They did eventually refund, but i was thinking i got took. They always want to escalate the matter and will give you a response in 48 hours... i only received a call back once out of about 50/60 messages. I would never do business again with them.

Never again, I wish a had seen the reviews before wasting a $1000 with this fraud company. They never call back, same person every time you call them, different answer. Trying with my bank to dispute the charges now. Don't fall for their scam and bad practices.

this company and customer service is not professional at all they are a bunch of liars i placed an order for 4 tee shirts on June 3,2021 and they must have a blind person doing orders warehouse sent 2 Knick sweaters i sent them photos and i also called them for help they sent a label i sent the stuff back no refund was given and than trust them to get it right today received 4 sweaters this time and called them back and they are not trying to help me i don't think its a real Modell's at all i think its old stock that's why they keep advertising tee shirts but sending me sweaters please don't waste your time or money with them go somewhere else its been a real headache shopping online with these people who cant even understand English . I would have given then ZERO 00000 stars they are totally garbage and i will make sure i tell everyone not to trust or buy any products from them at all today is June 18,2021 and they still are holding my money HOSTAGE

BAIT AND SWITCH - WEBSITE LIES..
I purchased a weight bench, thinking I was getting what was pictured, and described on website.. DEAD WRONG.. 5 phone calls, over 30 days to horrible customer service minions, who only read from a script, each time describing in detail what was wrong.. - They took down the entire Proform bench listing on their website, and didn't try to apologize, or even recognize their error. First and LAST time I ever purchase anything from Modells.. No surprise they're in Bankruptcy...

I ordered a weight rack and was doing so on quadpay. After the website told me the bill was $250 for the first payment, they billed the full $1,061.23 and now will not allow me to cancel the order nor will they give a refund. I have disputed the payment with my credit card company and have stopped the payment. I have also got a lawyer looking into this Do not do business with this company! They are thieves!

If I could give them zero stars, I would. I purchased a workout cage over a month ago and have yet to receive it. They said it was back ordered, after me following up with them 10 days after ordering it. They promised it would get shipped by May 20, but here I am with no tracking 5 days later. They refuse to refund my money and cancel my order. Getting a lawyer involved. Not sure how this company is still in business.

This company is despicable and I am pissed!!!! I ordered a portable treadmill online through Facebook on March 8 and got the FedEx tracking number right away. However, there is no record that FedEx has it. I asked for a refund and they refused saying it has been shipped. I've emailed numerous times to locate its whereabouts and keep getting the same answer: They will escalate it. I've called twice this week only to be told the same thing. It is two months now with no treadmill and no refund. Basically, I just gave someone $700.00 of my hard-earned money. My next step is going to be getting a lawyer. I DO NOT recommend this company. Please do not give them your business. You will regret it!