The website was easy to use, and it was easy to get the model bricks sent to another address - they were for a gift and I didn't want them to be late for his birthday so I wanted to have them sent dir... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good web site, easy to use and order. Prompt response by email confirming order and despatch details. Item arrived promptly as ordered, well packed. Will use this supplier again.
A really nice prompt response from you. Order was turned around quickly and I am delighted with the contents of the box with all the tree making materials.
I have used this company many times as they do an excellent selection of items for those modelling at particular scales - they often have things that I have been unable to find anywhere else. Their pr... See more
Company replied
Company details
Written by the company
Model Scenery Supplies is a UK leading online shop supplying hundreds of highly detailed scale model products and scenery sourced from over 100 manufacturers around the world. With many hard to find products or exclusively only available in the UK from their online shop. Supplying items to industries and the hobbyists, including Architectural and Civil Engineering, Film and Television, Stage and Theatre, Special-effects Companies, Model Railway and Wargamer, Diorama Modelling and School Projects.
Contact info
North Norfolk Business Centre, Northrepps, NR27 9RQ, Cromer, United Kingdom
- modelscenerysupplies.co.uk
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Model Scenery Supplies
We are pleased you liked your 2 packs of 1900s figures. Thank you for your feedback and 5 stars.
Reply from Model Scenery Supplies
Thank you for your feedback and giving us five stars, we are pleased you like what we do.
5 Star service, worthy of 10 stars!
Having bought from MSS many years ago at a model railway show in Suffolk, I remembered their name recently when looking for items for a new layout project. Having also recently moved to North Norfolk, it was great to be able to use a local company rather than an online box shifter! All prices were competitive, and reasonable given the amount of imported scenic items that you can hardly find anywhere in the UK.
Having placed an order online, I was delighted to be able to collect the order (rather than have to accept postage as some companies may you do!) and within 24hrs of placing the order, I had an email saying it was ready for collection. Having gone to pick up the order today, I was amazed by the range of items available in their shop, feeling like a young child again staring in amazement at the shelves full of scenic items and modelling supplies. The lady and young lad (apologies I forgot to get their names) behind the counter were lovely and so helpful, and even when I had ordered blindly online and realised I had probably ordered the wrong item for my project, were more than happy to swap out the items and let me choose the desired ones so I left the shop happy! A real credit to their business operation, and restores the positives in why you should support small, local family business, and I am now excited to call this my local model shop for all my scenery needs! A high recommendation in my books to anyone who needs scenery for their modelling projects in almost any scale!
January 22, 2026
Unprompted review
Reply from Model Scenery Supplies
Hello and a great big thank you for taking the time to write us a fantastic review. Sorry its take time to reply to it, but time flys. We are so pleased you enjoyed your visit and pleased you left happy with what you wanted. As you know we are a very small business enjoying what we do, reviews like yours mean so much to us. I will be sending you a private email to thank you. Paul and Debbie.
All good
goods arrived on time, just a little disappointed with the wooden fencing but otherwise all good
December 29, 2025
Reply from Model Scenery Supplies
Thank you for your review and highlighting the fence, we have looked into this and agree it could be disappointing, for this reason we will not be restocking it. Thank you for giving us the five stars.
Reply from Model Scenery Supplies
I am pleased your order arrived good time, thanks for your feedback and 5 stars.
Excellent Service and prompt delivery
December 28, 2025
Reply from Model Scenery Supplies
Thank you for your feedback and 5 stars.
Great fast delivery as usual
Great fast delivery as usual, prompt service, great range of products.
Thank you
December 26, 2025
Reply from Model Scenery Supplies
Thanks for your review and the five stars, I am pleased you are happy with our service.
Don't give reviews usually
You had what I wanted at a sensible price.
Delivery was quick considering the item was ordered on Christmas day.
It is hard to find items painted these day .
Most items you look at are 3D printed and un painted. ☆☆☆☆☆
Thank you Brian
December 25, 2025
Reply from Model Scenery Supplies
Thank you for writing a review for us. it is much appreciated. I am pleased we had what you wanted. Thanks for giving us five stars.
Great products at faultless prices
September 25, 2025
Reply from Model Scenery Supplies
I am pleased we could help, thanks for the five stars.
Just a quick efficient service which is…
Just a quick efficient service which is all I want
November 25, 2025
Reply from Model Scenery Supplies
Thank you for your review, and giving us 5 stars.
Reply from Model Scenery Supplies
Thank you for your feedback, I am pleased you like the figures.
A Good Purchasing Experience
Items exactly as advertised, well packaged and promptly dispatched.
November 24, 2025
Reply from Model Scenery Supplies
Thank you for your feedback, I am pleased your order arrived in good time.
They did exactly what they promised.
November 24, 2025
Reply from Model Scenery Supplies
Thank you for your feedback and giving us 5 stars.
Industrial card buildings
The buildings came as ordered good and realistic prompted delivery easy to build
October 26, 2025
Reply from Model Scenery Supplies
Thank you for your feedback and 5 stars regarding your order , we are pleased you are happy.
I received my order in the time…
I received my order in the time suggested. Well packed for post.
October 27, 2025
Reply from Model Scenery Supplies
We are pleased your order arrived on time and in a good condition. Thanks for your 5 stars and review.
Reply from Model Scenery Supplies
Thank you for your feedback and 5 stars. we are pleased you are happy.
Very satisfied customer
Good service, prompt delivery. Excellent product.
Will certainly use again.
October 25, 2025
Reply from Model Scenery Supplies
We are pleased you are pleased with what we do and stock. Thank you for your review and 5 stars.
Difficult to find what I wanted
October 25, 2025
Reply from Model Scenery Supplies
Thank you for your review. I am sorry you could not navigate our website. We have worked hard to make finding products fast and easy and this works for majority of our customers. Next time just drop us a quick enquiry message and I will give you page links to help.
Easy to shop with, good service
The website was easy to use, and it was easy to get the model bricks sent to another address - they were for a gift and I didn't want them to be late for his birthday so I wanted to have them sent directly to him. They arrived in very good time, and the recipient is very happy with them, so I'm happy! I also like that there were simple brief emails with updates where needed.
October 25, 2025
Reply from Model Scenery Supplies
Thank you for taking the time to write us a detailed review and giving us five stars, it's much appreciated. We are pleased the bricks arrived and everyone was happy.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.