The website was easy to use, and it was easy to get the model bricks sent to another address - they were for a gift and I didn't want them to be late for his birthday so I wanted to have them sent dir... See more
Company replied
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Review summary
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Reviews shaping this summary
Good web site, easy to use and order. Prompt response by email confirming order and despatch details. Item arrived promptly as ordered, well packed. Will use this supplier again.
A really nice prompt response from you. Order was turned around quickly and I am delighted with the contents of the box with all the tree making materials.
I have used this company many times as they do an excellent selection of items for those modelling at particular scales - they often have things that I have been unable to find anywhere else. Their pr... See more
Company replied
Company details
Written by the company
Model Scenery Supplies is a UK leading online shop supplying hundreds of highly detailed scale model products and scenery sourced from over 100 manufacturers around the world. With many hard to find products or exclusively only available in the UK from their online shop. Supplying items to industries and the hobbyists, including Architectural and Civil Engineering, Film and Television, Stage and Theatre, Special-effects Companies, Model Railway and Wargamer, Diorama Modelling and School Projects.
Contact info
North Norfolk Business Centre, Northrepps, NR27 9RQ, Cromer, United Kingdom
- modelscenerysupplies.co.uk
5.0
Excellent
2K reviews
Asks customers to review
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Easy to find what I needed at a good…
Easy to find what I needed at a good price and fast delivery
October 25, 2025
Reply from Model Scenery Supplies
We are pleased we could help with your supplies. Thank you for your review and 5 stars.
Reply from Model Scenery Supplies
Thanks for your review and five stars, I am pleased your order arrived in good time.
Goods were as described.
Goods were as described.
Quality items, well packed and good communications throughout.
Reliable seller, recommended. A+++++
September 26, 2025
Reply from Model Scenery Supplies
Thank you for your review and five stars. We are pleased you are happy with your order, what we do, and would recommend us to others.
easy on line ordering
easy on line ordering, good communication regarding order status. would recommend model scenery supplies for your model making needs
September 25, 2025
Reply from Model Scenery Supplies
We are pleased you are happy with our service and would recommend us. Thank you for your five star review.
Very good quality products at a good…
Very good quality products at a good price and very fast delivery
September 25, 2025
Reply from Model Scenery Supplies
Thank you for your review and 5 stars, I am happy the you were pleased with the products and our service.
Great products at a very good price
Great products at a very good price. Arrived quickly and safely. My favourite were the apple trees.
The trees and wattle fencing Looks great on my 28mm model of medieval Alresford, Essex.
September 24, 2025
Reply from Model Scenery Supplies
Thanks for your review and giving five stars, the apple trees are one of our favourite too. I am pleased we could help with your scene.
The product arrived promptly and just…
The product arrived promptly and just what I needed.
September 24, 2025
Reply from Model Scenery Supplies
I am pleased we could provide you with your requirements, thank you for your review and five stars.
Reply from Model Scenery Supplies
We are pleased we could supply you with what you needed. Thank you for your review and 5 stars.
Didn't do anything but please!
Everything was straightforward and my order arrived a day earlier than expected
August 25, 2025
Reply from Model Scenery Supplies
Thank you for your review and five stars, we are pleased your order arrived in good time.
Great product and fast delivery
Really nice product and arrived quickly.
Box slightly damaged though.
August 26, 2025
Reply from Model Scenery Supplies
We are sorry the packaging was a bit damaged on arrival but pleased your actual model arrived in good condition.
We are very disappointed you did not contacted us direct to tell us.
We specify if any model comes in any special packaging or display case, this one did not.
Please, always contact us directly if you find your model damaged and we will replace it for you.
Faultless!
Faultless!! Lovely helpful people and such a huge stock of scenic materials!
Lovely part of the country too!
August 25, 2025
Reply from Model Scenery Supplies
Hi, we are pleased you could see what we do in person when collecting your order, thanks for your review and 5 stars.
Efficient &kept well informed the…
Efficient &kept well informed the stages of your order.
August 25, 2025
Reply from Model Scenery Supplies
Thank you for your review and giving us five stars. We are pleased you were happy.
Fantastic Supplier
Easy to use website, hard to obtain products in stock, great prices, arrived in a timely manner, well packaged. An enjoyable process.
July 26, 2025
Reply from Model Scenery Supplies
Thanks for a fantastic review and five stars. We are so pleased you found the EZ line and it arrived in good time.
Outstanding
Always deliver the goods
Great quality and detail and always good value for money
July 28, 2025
Reply from Model Scenery Supplies
We are pleased you are happy with what we do, thank you for your orders and for your review with 5 stars.
Reply from Model Scenery Supplies
Thank you for your review and five stars, we are pleased you order arrived in good time
Reply from Model Scenery Supplies
I am please you like our range of products and your order arrived in good time. thanks for your review and five stars.
Reply from Model Scenery Supplies
Thanks for your 5 star review.
Reply from Model Scenery Supplies
We are pleased your order arrived in good time, thank you for your 5 stars and review.
Model Scenery Supplies doesn't deliver to Northern Ireland
Unfortunately, Model Scenery Supplies doesn't deliver to Northern Ireland. My understanding is that this is because of the additional costs which would be incurred as a result of the Windsor Framework. It is a sad indictment of the Government that British citizens living in Northern Ireland cannot get goods from mainland UK as a result of the European Union. I had purhased goods from MSS before and found them to be of good quality.
July 25, 2025
Reply from Model Scenery Supplies
Hello Terry,
I am sorry you are unhappy with the cancelation of your order, We are too, especially because you are an existing customer of ours.
We had no option but to suspend all shipping to Ireland when the Windsor Framework (customs declarations needed) came into effect earlier this year. The new regulations meant extra work for these orders, and being a very small business we did not have the staffing for and unfortunately our system is not set up for.
We have tried to make this clear to all customers before an order is placed, with a highlighted statement in red on the checkout page, unfortunately you misunderstood this.
We are sorry for any inconvenience, and at no time are we discriminating against any of our cusomers or where they live. A refund has been arranged.
Reply from Model Scenery Supplies
We are pleased you are pleased with what we do. Thank you for your review and 5 stars.
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