Models Direct Reviews 3,574

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and clear communication, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting the team's professionalism and supportive approach. The overall service is frequently described as excellent, with consumers appreciating the efficiency, smooth organization, and ease of their experiences, from initial contact to the actual shoots. However, some customers also noted issues with communication after paying initial fees, experiencing a significant drop in contact and a lack of follow-up regarding their profiles or job opportunities. A few other people also felt that there were last-minute cancellations or concerns about additional work requirements.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and clarity of... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently describe their experiences as... See more

Service

Users describe positive interactions with service. Many customers found the agency to be professional,... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers highlight the responsiveness of... See more

Based on these reviews

Rated 5 out of 5 stars

My first interaction with the company was 5* easy application on line, 5 photos added. Phone call received the following day, Jane provided an introduction of the company and briefed me on the 1st s... See more

Company replied

Rated 5 out of 5 stars

Everything about models direct was explained clearly, clarifying all details, and informative. Ocean did a great job explaining plainly how the company works , she was friendly and positive.my experie... See more

Company replied

Rated 5 out of 5 stars

Today i did a photoshoot for YourTribe which had a variety of shots that were taken from different angles and areas of the student accommodation. I found it successful and as expected. The photographe... See more

Company replied

Rated 5 out of 5 stars

Jane was beyond helpful! There is no question she couldn't answer and she made me feel at ease whilst discussing the future of my son entering this unknown world of modelling! Very exciting!

Company replied


Company details

  1. Modeling Agency

Written by the company

Models Direct is the leading UK modelling agency for men, women and children wanting to appear in Film, TV, Modelling, Advertising, Photographic, Fashion, Catalogues, Promotions, Walks-on, Extras. Applications are invited worldwide to meet the ever increasing demands of our clients. We look for modelling business, get our models the highest fees, collect and pay our models within 5 days. We check our clients and manage every details each booking putting our models safety, convenience and welfare number one. This we have done for more than 34 years as a family business working everyday of the year for our models, clients and reputation. Our clients like to work with us as we are highly competitive with our model rates, organised in our planning and booking management and work hard to make every assignment big fun and a great success. We welcome prospective models and clients, as well as our existing business modelling and client partners to visit out Head Office to meet the team. We make what we think is a unique gesture in contributing half the travel costs. We're that keen to say 'hello'. Models Direct: for our clients and models your modelling fun, vision and work, is our business.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Ocean from models direct.Everything about models direct wasa…

Everything about models direct was explained clearly, clarifying all details, and informative. Ocean did a great job explaining plainly how the company works , she was friendly and positive.my experience was a great one thank you . Louise wood.

April 8, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Louise - Thank you for taking the time to leave such a lovely review. We are so happy to hear that Ocean did a great job in explaining how we work and you found your experience so positive.

Ocean is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team

Rated 5 out of 5 stars

Great service!

April 8, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Roy - Thank you for your review. We are so pleased to hear that you were happy with the great service and had such a positive experience.

We are always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Very helpful

Kara was very helpful, explained next steps.

April 8, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi - Thank you for taking the time to leave your review. We are so pleased to hear that Kara was helpful and explained the next steps with you.

Kara is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team

Rated 5 out of 5 stars

Lovely chat

Lottie was friendly, explained things well and really made me feel comfortable

April 8, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Ann - Thank you for your lovely review. We're delighted to hear that everything was explained and Lottie made you feel comfortable. We appreciate you taking the time to share your feedback with us.

Lottie is always available to offer any support and guidance needed.

Please remember to keep your profile up to date and keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team

Rated 5 out of 5 stars

Lottie is Very friendly and polite.

April 8, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Amanpreet - Thank you for taking the time to leave your review. We are so pleased to hear you have had such a great first experience with Lottie.

Lottie is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Ocean made the hiring process easy to understand

Ocean was friendly and had a very pleasant manner, explaining the hiring process in detail, making it easy to understand.

April 8, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi - Thank you for taking the time to leave a review. We are so pleased to hear you have had such a positive first experience with us.

Ocean is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/

https://www.facebook.com/modelsdirect

Thanks from the MD team

Rated 5 out of 5 stars

Good explanation and friendly…

Good explanation and friendly conversation.

April 8, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Debra - Thank you for your review. We are so pleased to hear everything was explained clearly.

We are always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Spoke to Kara

Spoke to Kara , she was nice and explained to me briefly everything about getting my baby into modelling

April 7, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Freda - Thank you for your lovely review. We are so pleased to hear you have had such a great first experience with us.
Kara is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/

https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

WORLD CLASS SERVICE

The conversation was professional, friendly, and very encouraging. She took her time to explain everything clearly and made my daughter feel valued and confident about the opportunity. I’m really excited about what’s ahead and appreciate the positive first impression they gave.

April 7, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Emmanuel - Thank you for your lovely review. We are so pleased to hear you have had such a great first experience with us.

We are always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Simple as A,B,C.

It was simple and not complicated as I thought it will be.

April 7, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Diamond - Thank you for your review. We are so pleased to hear you have had a good first experience with us.

We are always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 2 out of 5 stars

A disappointing experience

The selection process felt too quick and I felt a bit pressured to pay the 3 year admin fee upfront which is high, and there was also no option to pay in instalments on the registration. I initially wanted to apply for fashion and photographic modelling so I shouldn’t have been told to pay a fee upfront.
I wasn’t given clarification if I would be classed as self-employed or a worker. They also said when you get paid you receive a cheque in the post which is uncommon nowadays and you take a photo of yourself holding the cheque and send it to them?! Then I became even more suspicious when the agent said it’s just for fun.
It was a disappointing experience but thankfully I didn’t part with any payment.

April 2, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Melz - Thank you for taking the time to leave a review but without your full name I am unable to locate your details/application. I am sorry to hear you have found your experience with us disappointing so you are very welcome to call me on 01603 895096 to discuss any queries you have.

Thank you.

Rated 5 out of 5 stars

It was an amazing and friendly…

It was an amazing and friendly experience.

April 2, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Christabel - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

We are always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team

Rated 5 out of 5 stars

Leanne was lovely and very informative

Leanne was lovely and very informative

April 2, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Kandice- Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Leanne is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 4 out of 5 stars

Not understanding

I loved the experience but what confused me is how I can access my portfolio since I was never given my username or password

April 2, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Haroun - Thank you for taking the time to leave a review.

We can see that you spoke with Mandy today and your application is currently being assessed so you will not have access to an e-portfolio at this stage.

We wish you luck in the next stage and will be in touch with you soon.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/
https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Kara was friendly

Kara was friendly, informative and really helpful thank you

April 2, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Thank you for your review. We are so pleased you have had such a positive experience with us so far.

Kara is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Really well explained and very…

Really well explained and very supportive.

April 1, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Abby - Thank you for your review. We are so pleased to hear you have had a good first experience with us.

Kara is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars
Models Direct logo

Reply from Models Direct

Hi Janis - Thank you for taking the time to leave such a lovely review. We are delighted to hear you have had such a positive experience.

We are always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

She spoke nicely and answered questions

She spoke nicely and answered questions with understanding

April 1, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Theresa - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

We are always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Heidi was fantastic and a really…

Heidi was fantastic and a really helpful introduction to the company

April 1, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Jim - Thank you for taking the time to leave such a lovely review. We are delighted to hear you have had a wonderful introduction.

Heidi is always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

Rated 5 out of 5 stars

Spoke very clearly and took time to…

Spoke very clearly and took time to explain in great detail, while also answering questions which was very helpful.

April 1, 2026
Unprompted review
Models Direct logo

Reply from Models Direct

Hi Steven - Thank you for your review. We are so pleased you have had such a positive experience with us so far.

We are always available to offer any support and guidance needed.

Please remember to keep an eye on our socials for all the latest agency news.

https://www.instagram.com/modelsdirect/ https://www.facebook.com/modelsdirect

Thanks from the MD team.

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