Firstly, really impressed with Laura Fearne. UK , very supportive, friendly professional and informative plus an outstanding example in herself and how she looks and how she acts and what she eats,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is the second time I have purchased Modere and I love it the chocolate trim is my absolute favourite!! I have now tried all supplements and the green 3 day stuff even tho it looks off putting wit... See more
The website is disaster. I couldn’t edit my cart, which contained items I hadn’t clicked on. I reached out to customer service immediately, to have them cancel the order, which they ensured me I can e... See more
Company replied
Too early to say if products are effective or not but I'm really disappointed with the lack of information provided with the products. For eg. The ignite tablets just say 'take with breakfast and lunc... See more
Company details
Information provided by various external sources
Modere delivers safe and high performing products for you and your home. From personal care, to health & wellness, to household care- we have it all. Our formulas are proven and tested, and have been trusted by customers around the world for more than 25 years.
Contact info
Telecomlaan 9, 1831, Diegem, Belgium
- service@modere.eu
- modere.eu
3.8
Great
4K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been using these products since…
I have been using these products since the early years of maximal, and find it a helpful pick me up when my system is feeling depleted. I am sad to say some of the prodicts I really liked have been changed and I do not rate the new ones.
January 30, 2025
Unprompted review
Reply from Modere Europe
thank you for sharing your experience with us. We’re glad to hear that our products have been a helpful boost for you over the years. We understand that changes to formulations or product availability can be disappointing, and we truly appreciate your feedback.
If there’s anything we can do to help you find a suitable alternative or discuss your preferences, please don’t hesitate to reach out. We value your loyalty and would love to assist in any way we can.
Regards,
The Modere Europe Team
Reply from Modere Europe
Thank you for your feedback! We're glad to hear that your order arrived quickly. If you ever have any questions or need assistance, feel free to reach out—we’re happy to help.
Best regards,
The Modere Europe Team
It was a very quick delivery
It was a very quick delivery . I had my items delivered the next day
January 7, 2025
Unprompted review
Reply from Modere Europe
Thank you for your feedback! We're delighted to hear that your order arrived so quickly. Providing a great shopping experience is important to us, and we’re glad we met your expectations.
If you ever need any assistance, feel free to reach out.
Best regards,
The Modere Europe Team
WARNING - I was charged for goods not ordered
Their system didn't show that I had a subscription so I was unaware they were going to take over £219 from my account in JANUARY (when no one has any money). I only received a refund 10 days later as by the time their offices were open (1pm UK time) the order had already shipped. I would recommend NOT ORDERING.
January 9, 2025
Unprompted review
Reply from Modere Europe
We’re sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide clear and transparent information regarding subscriptions, and we regret that this was not the case for you.
We appreciate your patience in receiving your refund and will take your feedback into account to improve our processes. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer support team—we’d be happy to help.
Best regards,
The Modere Europe Team
The parcel arrived heavily damaged.
The parcel arrived heavily damaged.
January 16, 2025
Unprompted review
Reply from Modere Europe
We’re very sorry to hear that your parcel arrived damaged. This is certainly not the experience we want for our customers. Please reach out to our customer service team with your order details and, if possible, a photo of the damage so we can assist you promptly.
We appreciate your patience and will do our best to resolve this for you as quickly as possible.
Best regards,
The Modere Europe Team
Good purchase
The cream has helped greatly with my neck pain. It was recommended to me and I would recommend to others.
January 16, 2025
Unprompted review
Reply from Modere Europe
Thank you for your feedback! We're so pleased to hear that the cream has helped with your neck pain and that you would recommend it to others. Your satisfaction means a lot to us.
If you ever have any questions or need further assistance, please don’t hesitate to reach out.
Best regards,
The Modere Europe Team
Unauthorised subscription
Unauthorised subscription. No subscriptions active and confirmed this with my rep sent two emails no response and now item has been delivered and I am £130 out of pocket for items I do not want
January 15, 2025
Unprompted review
Reply from Modere Europe
We’re very sorry to hear about your experience. We understand how frustrating this must be, and we appreciate you bringing it to our attention.
Please contact our customer service team as soon as possible so we can investigate this for you and assist with a resolution. Your satisfaction is important to us, and we will do our best to support you.
Best regards,
The Modere Europe Team
Love the products
Love the products, they have helped me a long the way with my healthy way of living
January 14, 2025
Unprompted review
Reply from Modere Europe
Thank you for your kind words! We're delighted to hear that our products have been a valuable part of your healthy lifestyle. Your satisfaction means a lot to us, and we appreciate your support.
If you ever have any questions or need further assistance, feel free to reach out.
Best regards,
The Modere Europe Team
Title Extremely Disappointing Experience
I placed an order with Modere on 29 November 2024 (Order #500027704), and it was delivered on 10 December 2024, much later than expected. I purchased the CellProof MicroBond™ Hair System + Liquid BioCell® Skin Duo and CellProof MicroBond™ Shampoo, but despite using them consistently since December 12, I have seen no results or improvements.
Given the high cost of these products, I expected much better outcomes. To make matters worse, the Modere Scalp Brush, which was supposed to be included as a gift, was missing from the parcel.
I submitted two forms through their return procedure and have yet to receive any response. The lack of communication and resolution is extremely frustrating and reflects poorly on their customer service.
Overall, this experience has been highly disappointing, and I would not recommend Modere based on their unreliable service and lack of accountability.
January 13, 2025
Unprompted review
Reply from Modere Europe
We sincerely apologize for the delay in your order delivery and for the frustration you’ve experienced. We understand that you had high expectations for the products and are disappointed with the results so far.
Regarding the missing scalp brush, we regret this oversight and would like to resolve it as quickly as possible. Additionally, we acknowledge your attempts to reach out through our return procedure, and we are sorry that you have not yet received a response.
Please contact our customer service team directly with your order details so we can assist you further with the missing item and any next steps regarding your concerns. Your feedback is important to us, and we truly appreciate the opportunity to make this right.
Best regards,
The Modere Europe Team
Reply from Modere Europe
Thank you for your feedback! We're glad to hear that you had an easy ordering experience and that you're enjoying our product. Your satisfaction means a lot to us!
If you ever have any questions or need assistance, feel free to reach out.
Best regards,
The Modere Europe Team
I have a monthly subscription
I have a monthly subscription. As I was going to be away on travels for a couple of months I tried to pause my December subscription online but it didn’t allow me to. I rang up Modere in Belgium and they apparently agreed to defer delivery date to February 2025 but the item was still sent creating a delivery problem. In the end I had to cancel my whole subscription for the near future losing all my accumulated benefits!
December 20, 2024
Unprompted review
Reply from Modere Europe
Hi Julia,
Modere does not offer the option to pause a subscription. You can either keep it to enjoy the benefits or cancel it and restart again later. If you contacted us, I’m sure our customer service team did their best to accommodate what you are eligible for.
I tried to verify by searching your name " Julia" , but it does not appear in our database unless you are using a different name. Please don’t hesitate to call us again to explain what may have gone wrong. We will do our best to assist you and clarify what we can provide.
Do not subscribe!
I have tried to cancel my subscription numerous times but they keep coming. Do not subscribe they just keep sending them and charging you!! Despite my emails…
December 26, 2024
Unprompted review
Reply from Modere Europe
Hi Anila,
There may have been an issue that prevented you from canceling your subscription. I see that you contacted us, and we handled it for you. Everything is now sorted out. Please let us know if there anything else we can do.
Reply from Modere Europe
Thank you for your feedback! We're glad to hear that you had an easy online shopping experience and that your order arrived quickly. Your satisfaction is important to us!
If you ever need any assistance, feel free to reach out.
Best regards,
The Modere Europe Team
Reply from Modere Europe
Hi Prince,
We are sorry to hear that you did not receive satisfactory service, as this is not the experience we want for our customers. Could you please email us at service@modere.eu and let us know what went wrong? We would like to see if there is anything we can do to improve your experience. We look forward to hearing from you.
Go. Fantastic product.
This is the unteenth time I've ordered Go and it's still one of my go to products. I absolutely love it and would definitely recommend 👌
November 6, 2024
Unprompted review
Reply from Modere Europe
Thank you for your continued trust in our products! We're thrilled to hear that Go is one of your go-to products and that you love it. Your recommendation means a lot to us.
If you ever need any assistance or have questions, feel free to reach out—we’re always happy to help.
Best regards,
The Modere Europe Team
My order number is 500027498
My order number is 500027498
Today i received my order of products of modere afrer a month but the parcel i received is fully destroyed. The bottles are torn from the bottoms. And everything is fully damaged. My trim bottles are broken.
So i want a refund of my products or replacement of my products.
I am using your products from last few months.
I want u to send my trim bottles again.
I will send the videos and photos as a proof.
Thank you
December 21, 2024
Unprompted review
Reply from Modere Europe
Hello sukhjeet,
We apologize for the inconvenience caused by the damage to your order. We have located your account and will have one of our agents reach out to you for further assistance. In the future, please inform our customer service team about your experience as soon as possible so they can provide timely support.
Once again, we sincerely apologize and look forward to resolving this issue for you.
Great deals.always quality as expected.
December 10, 2024
Unprompted review
Disappointed
While I commend the expediency of the order, I regret that four out of the body lotion bottles ordered had an expiry date of 12/24. The eye gel (which is quite pricey) had 11/24 as expiry. It would prove too expensive to send the items back for replacement. I honestly hope that this will not recur. Thank you.
November 21, 2024
Unprompted review
Reply from Modere Europe
Hi Anna ,
We sincerely apologize for the inconvenience caused. Please send us an email at service@modere.eu so we can investigate this and provide you with a better assistance that you deserve.
Modere - Invaluable, responsibly crafted Products ★★★★★
Modere has been of great importance to me for many years, with carefully selected products which have helped me being in good shape, and to have a healthier, more constructive lifestyle and work progress.
I will continue using Modere products and especially 'GO' and 'Adult Multivitamins', as well as the Shampoo/Conditioner series which I consider to be important, key products.
Thank you very much for your excellent service, friendly and helpful telephone/on-line support staff, as well as the many members and distributors it takes to deliver these products.
Eleftherios Logaridis
Athens, Greece
December 15, 2024
Unprompted review
Reply from Modere Europe
Hi Eleftherios
Thank you so much for leaving us a 5-star review! At Modere, we are dedicated to ensuring your customer experience is nothing short of exceptional, and it brings us great joy to know you’ve appreciated the effort we put into exceeding your expectations.
Best wishes,
The Modere Europe Team
I can’t get my odered items and bad customer service
I received my ordered items, but 2 collagen spoons were missing. Then I wrote 2 emails and nobody replied. After that I tried to reach via Telefon, but nobody replied after 30 minutes. And finally I received an answer for my 3rd email, but the spoons are out of stock. Let’s see, if I’ll get it someday.
I am really disappointed with the customer service of Modere.
December 6, 2024
Unprompted review
Reply from Modere Europe
Hi,
We couldn’t locate any account under the name "Maus Topf" in our database and are unable to verify the information provided, so we’re unable to assist at this time. If you’ve already emailed us using a different name, our customer service team has likely responded or will get back to you shortly. Please keep in mind that we have a 48-hour response time for incoming emails and that our offices are closed on weekends.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.