Fantastic customer service (especially from a lady named Amreen). I had an issue with the colour of the fittings to go with my shower door and Amreen made the process as easy as possible. Thanks again... See more
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Review summary
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Everything was great, ordered a marble effect shower tray which was just as described and expected, looks really good. Delivery was efficient and easy to arrange for the correct day to arrive. Would d... See more
Ordered Stone resin shower tray, arrived earlier than expected and great value for the quality received. would highly recommend and will be coming back for future bathroom fixtures.
Company replied
Easy ordering with plenty of detailed techy drawings about my sink size. I particularly liked the excellent pre delivery emails informing me of the APC delivery company’s arrival time. My stainless... See more
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Company details
Information provided by various external sources
Trading for over 25 years, you can trust Yorkshire's leading Independent Kitchen and Bathroom retailer.
Contact info
2 Duncombe Way, BD8 9SY, Bradford, United Kingdom
- 01274 541236
- sales@modernlivingdirect.co.uk
- modernlivingdirect.co.uk
4.4
Excellent
105 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Built in oven
Dealt with young man called Craig at showroom
Who ordered the appliance,
He was very helpful and answered all my questions
Delivery came on time and was packed very well would highly recommend.
March 23, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind feedback.
We are delighted to hear that Craig was able to help you in the showroom, answer your questions, and make the ordering process straightforward for you.
It is also great to know that your appliance arrived on time and was well packaged.
Thank you again for your recommendation and for taking the time to share your experience.
Great service
Delivery was very prompt and we were kept informed and given plenty of options
March 19, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that the delivery was prompt and that you felt well informed throughout the process, with plenty of options provided along the way.
Thank you again for your order and for taking the time to share your feedback.
Brilliant service
Brilliant service, helpful over the phone. Order delivered really quickly and was kept updated on progress. The tap we have ordered is perfect and was a really good price compared to all other retailers. Would recommend to others!
March 27, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you found our team helpful over the phone and that your order was delivered quickly, with clear updates throughout.
It is also great to know that you are pleased with the tap and felt it offered excellent value compared with other retailers.
Thank you again for your recommendation and for taking the time to share your feedback.
First class service and coms
First class service and coms
Lovely product
Would highly recommend
Thanks to all at Modernlivingdirect
March 23, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with both the service and communication, and that you are happy with the product.
Thank you as well for your recommendation and for taking the time to share your feedback. It is very much appreciated by all of us at Modern Living Direct.
Stone Resin shower tray - Great Value - Quick Delivery
Ordered Stone resin shower tray, arrived earlier than expected and great value for the quality received. would highly recommend and will be coming back for future bathroom fixtures.
March 25, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that your stone resin shower tray arrived earlier than expected and that you were pleased with the quality and value.
Thank you as well for your recommendation. We really appreciate your support and look forward to helping you again with any future bathroom purchases.
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were happy with the customer service and next day delivery.
Thank you again for your order and for taking the time to share your feedback.
Speedy delivery good service
March 23, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with the speedy delivery and the service provided.
Thank you again for your order and for taking the time to share your feedback.
Premier Slate Stone Ultra-Slim 25mm Rectangular Shower Tray - White - 1800 x 800
I was struggling to find a stone cast shower tray in the size I needed 1800x800mm when I came across Modern Living Direct, ordering was straight forward with the tray being delivered promptly in just a few days. Communication was great and kept up to date with delivery details and was also contacted to say they were just half an hour away. Overall experience was good and would be happy to purchase from them again.
March 19, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your detailed review.
We are delighted to hear that you were able to find the shower tray size you needed and that the ordering process was straightforward.
It is also great to know that delivery was prompt and that the communication and updates throughout the process were helpful.
Thank you again for your order and for taking the time to share your experience. We are very pleased to hear you would be happy to purchase from us again.
ViandPro Aria Flush Fit Ceiling Hood
I needed this item quickly and it was delivered the next working day which was very helpful to my builders. It's an attractive addition to my new ceiling and I am very pleased with it.
March 16, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that the item arrived the next working day and that this helped keep things moving for your builders.
It is also great to know you are very pleased with the look of the hood and how it fits into your new ceiling.
Thank you again for your order and for taking the time to share your feedback.
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with the delivery and happy with the flooring.
Thank you again for your order and for taking the time to share your feedback.
Great comms
Very good communication regarding stock and delivery. Received next day. Can't wait to get the hood installed.
March 16, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with the communication around stock and delivery, and that your order arrived the next day.
We hope the hood looks fantastic once installed.
Thank you again for your order and for taking the time to share your feedback.
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you are so pleased with your shower tray.
Thank you again for your order and for taking the time to share your feedback.
Item came super quick
Item came super quick , was offered a weekend delivery slot approx 3 days after my order was placed although I could not take it , was given the following Monday .
Item fully functional and was packaged securely and protected well .
February 23, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that your order arrived quickly and that the delivery options offered were helpful.
It is also great to know the item arrived fully functional and was securely packaged and well protected.
Thank you again for your order and for taking the time to share your feedback.
I was researching what ceiling…
I was researching what ceiling extractor to replace failed older one.
The price of Modern Living's extractors were very competitive, plus the model I chose had a further discount.
Because of the proliferation of scams online, I decided to phone Modern Living.
After a reassuring telephone conversation with Craig before ordering. I felt happy about ordering from this company.
I was given a quick free delivery date.
The item arrived on the day within the stated delivery time by APC.
I needed a vent adaptor and this was delivered free of charge the following day.
On installation of the extractor, I realised that the remote control light button was faulted.
Modern Living sent APC promptly to pick up the faulted remote and another was delivered the following day. How good is that!
Modern Living have given me exemplary service. I can certainly recommend them.
February 20, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your wonderful and detailed review.
We are delighted to hear that you felt confident ordering with us after speaking with Craig, and that the pricing, delivery, and overall service all met your expectations.
It is especially pleasing to know that the extractor arrived as promised, the vent adaptor was sent quickly, and the issue with the remote control was resolved promptly. We always aim to put problems right as quickly and smoothly as possible, so it is lovely to hear that this made a positive difference to your experience.
Thank you again for your recommendation and for taking the time to share such thoughtful feedback. It is very much appreciated.
I'm very happy with the kitchen tap I…
I'm very happy with the kitchen tap I bought, it was a lot cheaper on this site than any other I looked at. I ordered one day and it was delivered the next. It was a good service
February 20, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you are very happy with your kitchen tap and that you found it to be great value compared with other retailers.
It is also great to know that the ordering and next day delivery service met your expectations.
Thank you again for your order and for taking the time to share your feedback.
Fantastic service
Fantastic service, a great sink and sent really quickly with a secure delivery. Would definitely recommend and order from them again.
February 17, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you were pleased with the service, the sink, and the fast and secure delivery.
Thank you as well for your recommendation. We really appreciate your support and are very pleased to hear you would order from us again.
Bought a 6 burner hob and steam oven
Bought a 6 burner hob and steam oven. Looks beautiful and expensive.
Good customer service.
February 3, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that you are pleased with both the 6 burner hob and steam oven, and that you are happy with how they look.
It is also great to know that you were pleased with the customer service.
Thank you again for your order and for taking the time to share your feedback.
Easy to order and very quick delivery
Easy to order a replacement remote for my extractor fan - even though item was listed as back order it arrived the next day via free delivery
February 10, 2026
Unprompted review
Reply from Modernlivingdirect
Thank you very much for your kind review.
We are delighted to hear that the replacement remote was easy to order and arrived so quickly, even though it was listed as back order.
It is great to know the free next day delivery was a pleasant surprise.
Thank you again for your order and for taking the time to share your feedback.
Poor Quality Products and Customer Service
Don’t be fooled by this company. Bought a shower enclosure and tray initially thinking I was getting good design at a reasonable price. Delivery was fine. But the shower tray chipped at the corner as soon as it was installed. We overlooked this as not noticeable although not good. But the plumber refused to fit the shower enclosure as it wouldn’t close properly it was clearly a design fault. I called them immediately and they sounded reasonable. Fast forward 7 weeks and they have refused to refund it. They dragged it out so long and offered no means to return it and unfortunately the shower enclosure was disposed of in that time. At no point were we advised of a return address. I think they dragged it out on purpose so we would give up. So unless you are willing to risk faulty products, endure months of trying to get a refund and hold onto a massive faulty product indefinitely just in case they refund it, I would give this company a wide berth. Such a shame because it was a really good impression of customer service at first. Definitely a false one!
In response to the reply, the issue was raised immediately before the Christmas period. So if we discount the two weeks of Christmas this means it still took 5 weeks to get through the process. Is this the normal amount of time to resolve things? No. I have renovated my house over the last 12 months and upon occasion had issues and nothing has come close to the lack of speed shown here. I had to chase every communication I sent, the poor quality of customer service cannot be disputed. For an online company it’s no good at all. The reply to this review was the fastest communication I have had.
Photos were provided showing the default. There were no installation issues as this had been semi installed by a qualified, highly experienced plumber.
Yes perhaps the product should not have been disposed of - this was an oversight caused by the reno process - it could have been returned instantly if proper returns processes were in place. I would have even considered paying for the return if an address had ever been given.
The company is hiding behind processes designed to avoid helping customers.
February 6, 2026
Unprompted review
Reply from Modernlivingdirect
Hi Elizabeth,
We need to correct a number of points in this review so that it accurately reflects what happened.
The issue was raised during the Christmas shutdown period, when both ourselves and the manufacturer were closed. As soon as we reopened, the matter was escalated to the supplier and their technical team. This was not “dragged out” deliberately.
To determine whether the issue related to a manufacturing fault or installation, the manufacturer requested specific photographs. These were not provided, which meant the issue could not be verified through the normal technical process.
Despite this, and recognising that support was not available during the Christmas closure, we continued working with the supplier to try to find an alternative way to help. This included exploring a non-standard goodwill return outside of their usual process so that a refund could still be considered.
That option depended entirely on the enclosure being available for collection. A product cannot be claimed as faulty, disposed of without agreement, and then refunded. Once the goods were discarded, any possibility of inspection, return, or credit was removed.
At no point do we advise customers to dispose of goods while a claim is ongoing. Retaining the product is essential if a refund is being sought.
Unfortunately, the decision to dispose of the enclosure removed any remaining route to resolution.
Craig
Modern Living
Avoid at all costs
Avoid at all costs. Ordered slate effect shower tray which did not match the photograph advertised whatsoever. Emailed customer service over a month ago with no response. Also ordered the 8mm shower screen, which upon lifting out of the box immediately proceed to break completely upon carrying (nothing was hit so clearly defective - but given their woeful customer service and looking at other reviews there is no point even attempting to try and get a refund).
February 4, 2026
Unprompted review
Reply from Modernlivingdirect
We would like to correct a number of inaccuracies in this review for clarity.
The shower tray supplied is a stone resin, slate-effect tray manufactured from a mould, exactly as described and shown in our product imagery. The surface texture and drainage fall are subtle by design. The grooves and fall towards the waste are present, as shown in the technical drawings and confirmed by placing a straight edge or spirit level across the tray, which clearly demonstrates the engineered dip towards the outlet. These trays are not machined flat surfaces and cannot appear visually “channelled” in the same way as ceramic or tiled floors. This is standard across all stone resin manufacturers, and we have sold hundreds of these trays without issue.
The tray received matches the advertised product and specification.
The customer did email us on Christmas Eve regarding the tray. Unfortunately, due to the holiday shutdown period, this email was not picked up at the time. However, the issue raised relates to a perceived visual expectation rather than a fault or misdescription.
Regarding the shower screen, no contact was ever made to report damage, breakage, or a fault. All shower screens are supplied in toughened safety glass. Toughened glass does not disintegrate spontaneously during normal handling. Any breakage must be reported immediately so packaging, handling and circumstances can be assessed. As no report was made at the time, no investigation or claim was possible.
We take customer service seriously and resolve genuine issues when they are raised promptly and through the correct channels. Publicly stating there is “no point” contacting us, while not having reported the issue, is simply incorrect.
For balance, we currently hold a 4.5-star rating from thousands of verified customers on a major independent review platform, which reflects the experience of the vast majority of our customers.
We always encourage customers to contact us directly so concerns can be addressed properly and fairly.
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