Item was too large No return info ..then company said there was no record of my purchase even after I sent them proof of purchase… They only communicate via email no phone number Don’t waste ur... See more
Company replied
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See what reviewers are saying
I discovered Modesees in 2025 became a regular customer ever since then. I am obsessed with their beautiful,so very original clothing line. I don't see their style of clothing in too many places on-l... See more
Company replied
I believe that this review is a fake. The address line and the name included at the end are not the same. I also feel that the syntax reveals a person that is ESL, with a reasonably good handle in... See more
Company replied
I bought a skirt and top from Modesees and the items were described as a cotton/linen blend. However the skirt ( although the same colour) was a type of stretch/jersey and was very unflattering. After... See more
Company replied
Breach of guidelines
Dang near impossible to make a return!
Do not order from this company … I had Ordered a dress for my daughter’s wedding.. when the dress came in, it was not as described in the description. I contact the company try to return the dress. I imputed the address and the return shipping cost was gonna cost me 30+ dollars to return it to China then I would have to pay customs and other fees to get it back into China. Very frustrated. All I want is my money back and for them to send me a return label to ship the dress back to them. They offered accept the return at my cost for shipping or exchange for another item or keep at a discount. But it doesn’t fit .. didn’t want to exchange and just wanted a return label .. is that so hard to understand.
Truly frustrated
Amanda
March 12, 2026
Unprompted review
Reply from Modesees
We are deeply sorry for the frustration this return experience has caused you, especially for such a meaningful occasion as your daughter’s wedding. We have processed your full refund, and it will reflect in your account within the standard processing time.
We understand your disappointment with the dress not matching the description and the high return shipping costs involved. We’d like to kindly ask if you could consider updating or removing this review now that your refund has been fully resolved, as it would help us accurately represent our current service to other customers.
Thank you for your patience and understanding. We hope this resolution brings you some peace of mind.
Modesees Team
Worst online experience I’ve ever had
Worst online experience I’ve ever had. It was an inaccurate description of the dress. I sent 5 emails. I got on the chat box twice, one for 30 minutes, then another time for 2 1/2 hours, as directed.
You never mentioned exchanges were given as returned items only.
March 14, 2026
Unprompted review
Reply from Modesees
We are truly sorry to hear that your recent experience with our dress fell far short of your expectations, and we appreciate you taking the time to share your feedback with us.
Regarding the dress description, we will thoroughly review our product page to ensure all details are accurate and transparent moving forward. We apologize for any confusion this may have caused.
We also deeply regret the long wait times you encountered when reaching out to our support team—this is not the level of service we aim to provide, and we are actively working to improve our response speeds to better assist our customers.
To clarify our exchange policy: we do offer exchanges without requiring the original item to be returned first, and we never process exchanges as returned items only. It sounds like there was a miscommunication here, and we want to make this right for you immediately.
Could you please let us know how we can assist you further? We are happy to arrange a complimentary exchange, a full refund, or any other solution that will restore your confidence in our brand.
Thank you again for your patience and understanding. We hope to have the opportunity to make this up to you.
Modesees Team
I have tried repeatedly to get a full…
I have tried repeatedly to get a full refund because the item I ordered is not available. I was told it was in production and it’s unknown when it will be available. I keep getting emails offering discounts that I don’t want. I will never order from this company again and I caution everyone. I wish I had checked reviews before buying. This is awful customer service.
March 14, 2026
Unprompted review
Reply from Modesees
We are sincerely sorry for the frustration and inconvenience this experience has caused you. We have processed your full refund, and it should reflect in your account within the standard processing time.
We deeply regret the miscommunication around your order’s availability and the unwanted discount emails you received. This is not the level of service we aim to provide, and we are reviewing our processes to prevent this from happening to other customers.
Thank you for your honest feedback—it helps us improve. We hope we can earn back your trust in the future.
Modesees Team
Is it worth it?
I ordered outfits Jan 30 and I still do not have them.
January 30, 2026
Unprompted review
Reply from Modesees
Thank you so much for reaching out and sharing your concern with us. We sincerely apologize for the delay in receiving your outfits ordered on Jan 30—we understand how frustrating it is to wait for your order, and we’re truly sorry for the inconvenience this has caused.
Great news: your order has already been shipped! You can log in to our website to check the real-time tracking information and delivery status. If you need further assistance, please feel free to contact us via our support email, and we’ll be happy to help you resolve any issues promptly.
We appreciate your patience and understanding, and we hope your outfits arrive soon!
Modesees Team
Quick delivery
Quick delivery! My dress s too long but hoping to get it hemmed or cut & serged
March 13, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
This company has been a nightmare…
This company has been a nightmare experience for me. First I didn’t know the company was in china. I have paid already a third of the dress cost in postage and my return item is held up in customs. No one can tell me how much the customs are, not the United States Postal Service or Modesses!!
They have to know but refuse to pay it, tell me what I owe, or refund my money for the item! Please do not order from this company…. A nightmare!
March 13, 2026
Unprompted review
Reply from Modesees
We sincerely apologize for the frustration and inconvenience this return situation has caused you. We want to confirm that your refund for the dress has already been fully processed, and the funds are on their way back to your original payment method.
We understand your concern about the customs hold on your returned package. Please note that, as stated in our return policy, we are unable to communicate directly with customs authorities on behalf of customers, nor can we assume responsibility for any customs duties, taxes, or clearance fees associated with international returns. This is a standard practice for cross-border e-commerce, as these charges are determined and levied by the destination country’s customs agency.
We truly regret that we cannot assist further with the customs process, but we hope the timely processing of your refund helps to alleviate some of this stress. If you have any other questions about your refund, please feel free to reach out.
Modesees Team
Horrible customer service
Horrible customer service, returns are very difficult and not free; it costs almost as much as the product to return. NEVER order from this site, clothing looks nothing like the site, and it took over 6 weeks to arrive, and over a week for them to finally return my email requesting a return.
March 12, 2026
Unprompted review
Reply from Modesees
We are truly sorry to hear about your frustrating experience and apologize for any inconvenience we may have caused.
We want to clarify a few points:
Our standard response time is within 24–72 hours, and we never take over a week to reply to customer inquiries.
Our return policy is clearly stated on our website, and as outlined, return shipping costs are the responsibility of the customer.
We have already processed a full refund for your item to resolve this matter completely.
We hope this clarifies our process and resolves your concerns. If you are satisfied with the outcome, we would greatly appreciate it if you could consider updating your review to reflect the resolution we’ve provided.
Thank you for your understanding, and we hope to have the chance to serve you better in the future.
Modesees Team
They Do Not accept returns!
They Do Not accept returns!! they have decided to give me a partial refund.
March 8, 2026
Unprompted review
Reply from Modesees
We are truly sorry to hear you feel this way and that your experience did not meet your expectations.
We want to clarify that we initially offered a 30% partial refund, which you had agreed to. We are confused why this negative review was left, as we had reached a resolution. To fully address your concerns, we have now processed a full refund for your order.
We hope this resolves the issue completely. If you are satisfied with this outcome, we would greatly appreciate it if you could consider updating your review to reflect the resolution we’ve provided.
Thank you for your understanding, and we hope to have the chance to serve you better in the future.
Modesees Team
I was very disappointed in the dress
I was very disappointed in the dress. It hung on me like a gunnysack. It was inexpensive material and cheaply made. I have asked three or four times on how to return and they are giving me the runaround.
March 11, 2026
Unprompted review
Reply from Modesees
We are truly sorry to hear that you were disappointed with the dress and that our return process has caused you frustration. We sincerely apologize for the inconvenience and the less-than-satisfactory experience you’ve had.
We have processed your refund request, and the funds should be returned to your original payment method within the next 3–5 business days. We hope this resolves your concerns and restores your trust in our brand.
Thank you for your patience and understanding. If you have any further questions, please don’t hesitate to let us know.
Modesees Team
Hello!!
Hello!!! Had to come on here and update my previous review!!! My dress that I ordered was too big for me, and after contacting this company… they shipped me a smaller size immediately and actually didn’t even ask for me to return my original dress! I’ve never had that kind I service and I just cannot believe that… I l completely was ready to ship my original back and wait, but that’s not what happened! Top tier customer service…. Recommend to anyone!!
March 6, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
Today the matter was handled quickly…
Today the matter was handled quickly and satisfactorily. However, the matter has been ongoing for a few months without a response until I checked back today. Nevertheless, the end result again is satisfactory and I appreciate very much.
March 11, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
I received a damaged dress
I received a damaged dress. I was told it is out of stock and to find something else and yet Everything I pick I’m told is out of stock even though I can add it in my cart off the website. Then I’m told to pick something that ships in 24 hours like I’m supposed to know what ships in 24 hours. I just want a refund and be done with this company. It’s too bad because I like their styles and reasonable pricing but, dealing with an issue is impossible!
March 3, 2026
Unprompted review
Reply from Modesees
We are deeply sorry for the frustration and inconvenience this has caused you—finding a dress that doesn’t fit quite right and struggling to resolve it is absolutely not the experience we want for our customers.
We want to confirm that your full refund for the dress (due to the hip fit issue) has been processed, and all pending alternative item requests have been canceled. You should see the refund reflect in your original payment method within 3–5 business days.
We truly appreciate your kind words about our styles and pricing, and we’re so sorry we let you down. If you’re satisfied with how we’ve resolved this, we would be incredibly grateful if you could consider updating your review.
Thank you for your patience and understanding,
Modesees Team
One item arrived but the second has…
One item arrived but the second has never come. I have enquired of the company but have received reply. The dress that came was as expected for Chinese make. I quite like it and it fits well but not great quality. I would not buy from them again.
February 12, 2026
Unprompted review
Reply from Modesees
We are deeply sorry for the frustration caused by your missing second item and the delayed response from our team—this is absolutely not the level of service we aim to provide.
We’re glad to hear the dress you received fits well and you like its style, and we apologize that its quality fell short of your expectations. If you’d like to address the quality concern, please reach out to our support team at [support@modesees.com] so we can assist you further.
For your missing item, we can confirm it is expected to ship around March 20th. We completely understand if you’d prefer not to wait, and we’re ready to process a full refund for this item immediately if that’s your preference.
We hope to make this right for you, and if you’re satisfied with our resolution, we’d be grateful if you could consider updating your review.
Thank you for your patience and understanding,
Modesees Team
The most beautifull dresses!
Modesees has beautiful design and well made dresses. But above all, the most wonderfull Customer Service. Quick response and willingness to solve any problem or question.
February 18, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
poor quality/ no refund
The quality of fabric was okay, but the sewing of the items did not match the quality of the photo. The items looked less professional or an imitation of the photo. Also, I tried to return the item and never received a refund. An AI or automated message would reply saying they are trying to wait for my product to return to the warehouse when I had already received confirmation that it did. I never got my money back or a credit. Do not buy from them!
June 9, 2025
Unprompted review
Reply from Modesees
We sincerely apologize for the negative experience you've had with your order and refund process. We take your feedback very seriously.
We've tried to locate your order using the review ID, but unfortunately, we couldn't find a matching record. To assist you promptly with your refund and sewing quality concerns, could you please send us an email at [support@modesees.com] with your order number and the delivery confirmation of your returned item? Our team will immediately look into this matter and prioritize resolving it for you.
Thank you for your patience and understanding. We hope to make this right for you as soon as possible.
Modesees Team
Do not order from this company
Do not order from this company. They are not from United States. They are from China. They are deceitful and charging claiming its high quality. Do not be scammed like I have been. Over a month and I haven’t received my merchandise.
March 9, 2026
Unprompted review
Reply from Modesees
We are very sorry to hear about your frustrating experience and the concerns you've raised. We take all customer feedback extremely seriously.
We have attempted to locate your order using the information from your review, but we were unable to find a matching record. To assist you effectively and resolve this issue, could you please reach out to us directly at support@modesees.com with the following details:
Your full name
The email address used to place the order
The order number (if you have it)
A brief description of your purchase
Once we receive this information, our dedicated support team will immediately investigate your case and work to provide a satisfactory resolution, whether that involves locating your shipment, processing a refund, or addressing any other concerns you may have.
We sincerely apologize for any inconvenience this has caused and appreciate your patience as we work to make this right for you.
Modesees Team
Very frustrating experience – no help with returns
I had a very disappointing experience with Modesees.
I ordered a dress that was promised to be delivered quickly, but the shipping took much longer than expected. When the dress finally arrived, it did not fit me at all. The item is brand new and unused, still in the original packaging.
I contacted customer service multiple times asking for a return label and return address so I can send the dress back and receive a refund. Instead of helping, they keep ignoring my request and repeatedly offer replacement items that I clearly said I do not want.
They advertise a 15-day return policy, but when customers try to return an item, their emails are ignored and no clear return instructions are provided. This makes it almost impossible to complete a return within the stated time frame.
This situation has wasted a lot of my time and caused unnecessary stress. I am now forced to contact my payment provider and open a dispute in order to resolve this issue.
I strongly hope the company improves its customer service and handles return requests honestly and responsibly. Until then, I would advise other customers to be very cautious when ordering.
March 9, 2026
Unprompted review
Reply from Modesees
We are writing to confirm that your refund has been processed successfully. We sincerely apologize for the poor experience you had with our customer service and return policy. We take your feedback very seriously and are committed to making the necessary changes.
We would be grateful if you could consider revising your review to reflect that your issue has been resolved. This helps us maintain transparency and trust with our community.
Thank you for your time.
Modesees Team
I love the style
I love the style .
Returns are an issue.
Product runs small
Overall they took care of my returns.
March 9, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
Chinese company pretending to be…
Chinese company pretending to be Australian. Took 40-50 days to receive the dress I ordered and an additional 45 days to go through many messages with their customer service just to get an address I could ship an UNOPENED package back to them. The address is in China. And it provides I need to figure out all the traffic and customs fees up front and pay them or they won’t accept the return.
Buyer BEWARE
March 7, 2026
Unprompted review
Reply from Modesees
We are deeply sorry to hear about your frustrating experience and the confusion around your order. We take this feedback very seriously. We've checked our system using the customer ID you provided, but we couldn't locate any matching order. To help us resolve this for you immediately, could you please reach out to us via email with the email address you used to place the order and any order confirmation details you might have? This will allow us to locate your order, investigate the issues you've raised, and work with you to find a fair resolution.
Our email : support@modesees.com
Modesees Team
Modesees immediately corrected a sizing…
Modesees immediately corrected a sizing issue I had with a dress. Very impressed with their customer service. Also, love their products at a very reasonable price.
March 6, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
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