Item was too large No return info ..then company said there was no record of my purchase even after I sent them proof of purchase… They only communicate via email no phone number Don’t waste ur... See more
Company replied
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See what reviewers are saying
I discovered Modesees in 2025 became a regular customer ever since then. I am obsessed with their beautiful,so very original clothing line. I don't see their style of clothing in too many places on-l... See more
Company replied
I believe that this review is a fake. The address line and the name included at the end are not the same. I also feel that the syntax reveals a person that is ESL, with a reasonably good handle in... See more
Company replied
I bought a skirt and top from Modesees and the items were described as a cotton/linen blend. However the skirt ( although the same colour) was a type of stretch/jersey and was very unflattering. After... See more
Company replied
Breach of guidelines
This company takes months to deliver…
This company takes months to deliver your items and as of right now I haven’t received one of my orders and it’s been over 2 months!
March 6, 2026
Unprompted review
Reply from Modesees
We're truly sorry for the significant delay and the confusion this has caused. We understand how upsetting it is to wait this long for an order. To assist you further, we've looked into our records with the information we have, but we need a bit more to locate your specific order. Could you please send us an email directly? If you can include the email address associated with your account, we can find your order right away and resolve this for you.
Our email : support@modesees.com
Modesees Team
I bought a dress that was delivered…
I bought a dress that was delivered ontime but the XS was WAY to big!! They wanted me to exchange it but they do not offer a smaller size. So to get a refund I have to pay to mail it back to China!! DO NOT BUY FROM THIS CO.
March 5, 2026
Unprompted review
Reply from Modesees
Hi Mary, we're sorry to hear about the sizing issue with your dress and the inconvenience this has caused. We understand your frustration. To help resolve this quickly, could you please contact our customer service team at [support@modesees.com] with the email address you used to place your order? This will allow us to locate your order details and assist you with the refund process.
Modesees Team
The return experience was very…
The return experience was very generous.
They offered a new dress at no cost and to keep the one that was too small.
March 3, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
I really love their clothing
I really love their clothing. I have ordered over 10 items. Everything is such great quality. Never disappointed in anything I have received. The clothes typically arrive with 10 - 14 days. The clothing looks just like the advertisement and July in customer service has been wonderful. I would and have recommended Modesses to my friends and family.
February 24, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
Poor customer service and no order sent
Poor customer service, and I have not received the products I ordered over a month ago. I have not received a response from the company regarding the order. I will be contesting this purchase with my credit card company. Do not order from this company.
I am editing my review. They finally responded. They offered a replacement item because the items I ordered are not available. There has been no response to my request for a refund. So they want to keep money and do not communicate that they have no intentions of sending the order. I wish I could give them zero stars.
March 4, 2026
Unprompted review
Reply from Modesees
Hi Kristen, we sincerely apologize for the significant delay and frustration this has caused. We want to inform you that your refund has been processed successfully. We hope this resolves your concerns and would greatly appreciate it if you could consider updating your review to reflect this resolution. If you need further assistance, please don't hesitate to contact us.
Modesees Team
I love the dress
I love the dress. Too small I want to return it but having a horrible time doing so.
I will never buy from here again if I don’t get help.
March 4, 2026
Unprompted review
Reply from Modesees
We are so glad you love the dress! We're sorry to hear you're having trouble with the return process. We couldn't locate your order using the review ID, so please send an email to [support@modesees.com] with your order number and a brief description of the issue. Our team will assist you promptly.
Modesees Team
Bad quality and bad customer service
Terrible quality dress. I paid $120 US for something that clearly cost around $5 to make. Plus it was 4 sizes too big (and it was a “medium”).
Customer service slow and unapologetic. Had to pay $50 to send back to China. Not impressed
February 27, 2026
Unprompted review
Reply from Modesees
We sincerely apologize for the disappointing experience with your dress and our customer service. We have processed your full refund, and we hope this helps to restore your confidence in us. We are committed to improving our quality control and sizing accuracy to prevent such issues in the future.
Modesees Team
I am writing this review to document…
I am writing this review to document and track my refund request. I received the order today. The dress I received is fine. However the pant suit not so much. The neck on the mock turtle neck on the top is too big and looks terrible. The quality for this piece is just not there. I have left a message and currently awaiting a reply. I will update my review
March 3, 2026
Unprompted review
Reply from Modesees
We sincerely apologize for the disappointment you've experienced with the pant suit from your order. We understand how frustrating it is when a piece doesn't meet your expectations, especially after you've already reached out to us.
We've looked into your review, but we need your order number to locate your purchase. Could you please reach out to us at [support@modesees.com] with your order details? We'll immediately assist you with your refund request.
We deeply regret the poor experience you encountered. Your feedback is invaluable, and we are taking steps to improve our processes.
Modesees Team
I ordered a dress that looked beautiful…
I ordered a dress that looked beautiful in the picture. When I received it, it wasn’t the same drape or color and a bit too tight. I tried to return the next day and I was offered 20% off to keep it or return and get a 100% refund. Sounds great except the dress cost $126 and to return to China costs $253 at FedEx. I wold say unless you are 100% certain that you will keep it, Don’t bother(if you live in the US)
March 3, 2026
Unprompted review
Reply from Modesees
We are truly sorry for the experience you've had. We need your order number to locate your purchase. Could you please email us at [support@modesees.com] with your order details? We'll help you resolve this immediately and cover the return shipping costs.
We apologize again for the inconvenience and disappointment.
Modesees Team
Horrible…Took forever to get the dress…bc…
Took forever to get the dress…bc apparently it is shipped from China…dress was way too big…extremely difficult to return! First they try to negotiate. When they finally agree to return after may back and forth emails, you have to figure out how to send it back to china and pay the full cost of shipping, customs etc. do not order anything from them!
March 3, 2026
Unprompted review
Reply from Modesees
We are writing to you with profound regret and sincere apologies. We understand how deeply upsetting and stressful this experience has been for you, and we take full responsibility for the delays, sizing issues, and difficult return process you described. This is entirely unacceptable.
We've tried to locate your order using the information from your review, but we need your order number to proceed. Could you please contact us directly at [support@modesees.com] with your order details? We will immediately prioritize your case, cover the return shipping costs, and process your refund as quickly as possible.
We are conducting a thorough internal investigation to address these failures and ensure they are not repeated.
With deepest apologies,
Modesees Team
Great customer service
March 2, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
I have sent 3 emails and simply trying…
I have sent 3 emails and simply trying to return a dress. Order MD 66701. I recieved one reply asking for my body measurements…. how insulting !
March 2, 2026
Unprompted review
Reply from Modesees
We sincerely apologize for the frustrating experience you've had trying to return your dress (Order MD 66701). We understand how upsetting and insulting it was to be asked for your body measurements when you were simply trying to process a return.
We want to confirm that your order has been fully refunded to your original payment method. The funds should reflect in your account within 3-5 business days.
We deeply regret the poor experience you encountered. Your feedback is invaluable, and we are taking immediate steps to improve our return process and customer service to prevent this from happening to any other customer.
Modesees Team
Three different people asked me what I…
Three different people asked me what I wanted to return when it was clearly marked in my original email. The pants were defective.
February 28, 2026
Unprompted review
Reply from Modesees
We're sorry to hear about the defective pants and the confusion regarding your return. We've checked our system using your ID , but we couldn't locate the corresponding order number, which is needed to process your return request.
To help us find your order quickly, could you please reach out to us via the email address associated with your purchase? This will allow us to verify your details and assist you with the return right away.
Thank you for your patience, and we look forward to resolving this for you.
Our email: support@modesees.com
Modesees Team
customer support came through for me
Modesees went above and beyond to make sure that I had the size of dress that would fit.
February 1, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
Stay away its a scam
First shipping date when you order says week however they do mot update you till you ask them and delay after delay took 6 weeks. After receiving item looks absolutely nothing like picture. Just a piece of fabric with no lines and fit. Awful absolutely fraudulent. Do not order please waste of time and you will never get refund as they dont reply after you receive item. Out of country company.
February 16, 2026
Unprompted review
Reply from Modesees
Your experience is deeply upsetting, and we are sincerely sorry for every part of it. The shipping delays, the poor quality of the item, and the lack of communication are a failure on our part, and we are committed to making this right.
We have issued a full refund for the problematic dress you received, which should be processed within the next few business days. We understand this can't erase the frustration you felt, and we hope this gesture helps to restore some of your faith.
If you need any further help, please don't hesitate to reach out to us at [support@modesees.com].
Modesees Team
Love the clothes
Love the clothes!
Having a little issue with a dress that was discontinued and getting my money back or a credit.
February 23, 2026
Unprompted review
Reply from Modesees
Please send the specific issue to our email address, and one of our customer service representatives will contact you to resolve your problem. Thank you for your understanding.
Feel like I’m being scammed
I ordered a dress and I’ve received the same dress three different times weeks apart from each order and charge each time. I’m trying to cancel and send back and it’s very difficult. I would not recommend ordering from this company.
February 27, 2026
Unprompted review
Reply from Modesees
We are deeply sorry to hear about your frustrating experience. This is absolutely not the level of service we aim to provide, and we take full responsibility for the confusion and inconvenience you have endured.
We have looked into your case and can confirm two orders for the same dress in our system. We are eager to resolve the discrepancy regarding the third order you mentioned. We want you to know that we did receive your email and promptly replied with next steps for returns and refunds. We are concerned that you may not have seen our response, and we urge you to check your email inbox (and spam folder) for our latest message.
To resolve this immediately, please contact our dedicated support team at [support@modesees.com] so we can coordinate the return of all items and process full refunds. We are committed to making this right for you.
Modesees Team
Cant give ZERO or I would
Cant give ZERO or I would. Should have checked here first. Dress not anything like the picture. Heavy, shapeless. To return, they first offered 20% refund and I could keep the dress. I said i will ship it back. Then found out you have to ship it to China. What a rip off. DO NOT BUY FROM THEM!!
February 27, 2026
Unprompted review
Reply from Modesees
We are truly sorry for the terrible experience you had with our product and service. This is unacceptable, and we want to fix this immediately.
We cannot find your order using the review ID alone. Please email us at [support@modesees.com] with your order details (name, email, or order date) so we can resolve your return and refund right away.
We hope to hear from you soon.
Modesees Team
Delivery on time and I love the dress.
February 20, 2026
Unprompted review
Reply from Modesees
Thank you very much for your thoughtful and encouraging feedback regarding Modesees! We are truly delighted to hear that you had a great experience with our customer service team and that we were able to promptly and smoothly resolve your order issue.
The worst customer service ever!!
The worst customer service ever!!! I ordered a dress and got a confirmation email that it should arrive in 5 weeks. I paid in full. No item. Emailed customer service asking where is my dress. They keep sending the same response that it’s pending. Finally, after many more emails from me they admitted that the item is no longer available and I should pick something else from their site. I did. No confirmation. I keep sending emails they keep ignoring it. Asked for cancellation and a refund. At least 5 times. No response. Calling my bank and going to dispute this transaction. HORRIBLE SERVICE. DO NOT BUY ANYTHING FROM THEM!!
February 16, 2026
Unprompted review
Reply from Modesees
We are deeply sorry to hear about your extremely frustrating experience. This is absolutely not the level of service we aim to provide, and we take full responsibility for the delays, lack of communication, and overall disappointment you have endured.
We understand you are trying to locate your order to resolve this issue. Unfortunately, we are unable to find your order details using only your review ID. To assist you promptly with cancellation and a full refund, please contact our dedicated support team at [support@modesees.com]. When you reach out, kindly provide any additional information you have, such as your name, email address used at checkout, or the date of your order, so we can locate your account immediately.
We are committed to making this right for you and hope to have the chance to restore your faith in our brand.
Modesees Team
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