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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the customer service, finding it unresponsive and unhelpful, often failing to address issues or provide solutions. Customers frequently encountered problems with their orders, including items not arriving, significant shipping delays, and incorrect products being sent. The delivery service was also a major source of frustration, with many reporting packages getting lost or stuck in transit. Some people were dissatisfied with the product quality, noting issues like weak magnets in cases, flimsy designs, or cases not fitting perfectly. However, some customers also mentioned being satisfied with the innovative design and fast shipping for certain products, and a few found the products to be good and the ideas innovative.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality. While some reviewers praise the... See more

Customer service

Consumers find customer service to be a source of significant dissatisfaction. Many reviewers describe it as... See more

Response time

People report significant dissatisfaction with response times. Many customers experienced long delays, with... See more

Order

Users describe ambiguous interactions with order. Many customers report not receiving their orders,... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report extensive... See more

Based on these reviews

Rated 1 out of 5 stars

Bought the dynamic folio case for my iPad pro 13. Could not use it as the magnets are too weak to hold the tablet in place. After giving the case a not so great review i was asked to send a video to t... See more

Rated 1 out of 5 stars

I bought the MOFT Folding Case for my iPad Pro 11" (M4 2024). Although the design concept is clever, the magnets are so weak that the iPad slid out of the shell during ordinary folding, hardly a... See more

Rated 1 out of 5 stars

I have purchased many items from Moft, and like many have found the quality to range from great to extremely poor. Sadly their customer service is abysmal. The packaging for my latest purchase arrived... See more


Company details

  1. Computer Accessories Store

Written by the company

MOFT official store. Home of the original MOFT. Buy MOFT Foldable Laptop Stands, MOFT Invisible Phone and Tablet Stands Online. World's First Invisible and best-selling mini laptop & phone stand features ultra-slim folding Design. Easy to Use. Lightest adhesive adjustable MacBook, Laptop & Phone stand.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

73 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Awesome product

Awesome product
Pictured is just one way I use the MOFT stand. I also teach online yoga and it’s great for use in the stand up setting to get all of me in the frame. Love the portability and the multiple levels.

July 8, 2021
Unprompted review
Moft logo

Reply from Moft

Hi Chen, thanks for the kind review! We're happy that you decided to make a purchase and we are happy that it suits your needs! Please don't hesitate to reach out to our support team if you have any questions or need assistance in the future!

Rated 5 out of 5 stars

Just perfect

Just perfect
I am in Australia and it took quite some time to arrived anyway... i love This product, very fonctional, it is on my phone for more than a month and it is still like new (picture taken today)
The stand is very stable on a flat spot de on both sides
The magnet is strong enough to be secure

July 7, 2021
Unprompted review
Moft logo

Reply from Moft

Thanks for the kind feedback John, we are sorry that the MOFT did not arrive within the expected time frame.

Rated 5 out of 5 stars

Sleek and useful

I bought my MOFT X phone stand&wallet first. It is extremely sleek and useful. Wherever I go, people who see me using my phone with the kickstand and wallet, will ask me about it. Have been using it for half a year. Very happy about this product and discovering new MOFT stands for my MacBook and iPad. They definitely helped me be able to switch work surface anywhere anytime

June 24, 2021
Unprompted review
Moft logo

Reply from Moft

Thanks for leaving us a review Victoria. We are so glad to hear that you're are loving our product!

Rated 1 out of 5 stars

They hide bad/moderate reviews from 2020 onwards

I recently left a review for the five in one laptop stand pointing out some of the negatives of it and they’ve chosen to hide it! You can only see the 5 star reviews of this particular stand when it definitely has problems. Disappointingly misleading and poor form for this company.

March 17, 2021
Unprompted review
Moft logo

Reply from Moft

Hi Sa, sorry for the trouble with your recent review on our store. There was a bug on our website but it has been fixed.

Rated 1 out of 5 stars

Six+ months wait and nothing arrived.

Six+ months wait and nothing arrived.
Ordered the product on Indiegogo, waited for four months for a tracking number, got one that is running in circles in China - warehouse->customs->warehouse, third month already. No support, no responses, nothing.

February 4, 2021
Unprompted review
Moft logo

Reply from Moft

Hi Larry, sorry if your MOFT did not arrive within the expected time frame. Depending on your region there may be external factors impacting delivery. If you're yet to receive the product or it arrived outside of the promised time frame please contact cs@moft.us for assistance.

Rated 5 out of 5 stars

Fast delivery and good customer service

I ordered the basic laptop stand and it arrived to Denmark in less than a week, while they stated that it could take 3 to 4 weeks. Didn't need to pay any customs and so far I am loving it. I hope the material is good enough to last a while. The magnet that holds it together so it doesn't flap is not so strong, but it does the job.

August 13, 2020
Unprompted review
Moft logo

Reply from Moft

Hi M.C, thanks for the feedback. We're happy you had a pleasant experience!

Rated 2 out of 5 stars

No response to emails, invalid tracking number with wrong carrier

Placed order with DHL shipping, and was given tracking number (with no email notification) for China Post which I specifically wanted to avoid with my order because of the lack of flights to Australia. Tracking number is invalid on all websites except for the service linked to, and my emails as well as a PayPal case have gone ignored, with no response. My case is now with PayPal to see if I can get a refund, as I don't believe my order exists, given the invalid tracking number and wrong carrier.

Even if I do receive my order, I think the price paid is too high.

May 31, 2020
Unprompted review
Show reviews in all languages. (73 reviews)

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