mojo.shop Reviews 2

I placed a one-time order on December 28, 2024. I did not receive it until January 17, 2025. On January 27, 2025, I received a confirmation email that another order had been placed. I absolutely did not place this order. I emailed the following summary to support:

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First, I have no confirmation of subscribing for anything. Most companies will send a copy of the agreement, or a receipt indicating that a subscription/autoship has been signed up for.

Many companies will also send a heads up to give the consumer a chance to skip their auto-ship order.

I did not receive ANY of this - and did not knowingly sign up for any kind of subscription. I feel SCAMMED.

I also was not aware that the company had saved my credit card information? I did not consent to it being stored or charged again in the future.

This confirmation email does not offer any kind of link to my "Mojo Account" to manage subscription settings. I just visited this website (first result on Google for me when I search mojo gummies).

I was able to find it here - but again, only after searching multiple times AFTER receiving this confirmation email to an order I did not consent to: (the mojo shop link with many random characters after it).

The website also offers free shipping to Canada, but I am being charged $14.06 in shipping, again for an order I did not consent to.

Subtotal: $40.08
GST: $2.58
Shipping: $14.06
Total: $54.14

I am requesting a full refund of $54.14, and that all of my information be removed from your database.

I have been scammed. I suggest you forward this email to your marketing and web department as well, as you're falsely advertising things, and trapping consumers into a subscription they are not consenting to.
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Despite numerous emails back and forth with Mojo Support, a resolution has not been reached. I have requested a refund and confirmation that my data has been removed from their system. They have offered me the opportunity to return my order (still not received as of February 6, 2025) at my own expense from Canada to the US for a refund. I still don’t feel this is a suitable resolution. I feel mislead, scammed, and should absolutely not have to send back a product that I did not purchase a second time at my own expense.

I have also had to follow up on email sent to Mojo Support to get a response.

This company lacks transparency, integrity, and customer service. Incredibly disappointing, as the product itself is good.

I just want to start by giving a warning. Anything bellow 4 star reviews they don't post on their website.

Why was my experience bad? Their business model is scammy and their support line is clueless of the products they sell or how they are sold.

I purchased two packs under their "subscribe and save" to get the discount, and I opted for the monthly option instead of the 3 month option. I got my packs in the mail, was initially enjoying my experience with them but I wanted to give myself time to try them so I tried to cancel the subscription.

Firstly, there is no account management for subscriptions. Canceling can only be done through contacting support. Red flag.

Secondly, after contacting support about cancelling my subscription I was told that I have to wait three months before I am allowed to unsubscribe. (Even though the website clearly states pause or cancel ANYTIME) Red flag.

Thirdly, after a few days support got back to me after I replied having to show them screenshots of their own product page that states "pause or cancel at any time!", the reply I recieved was that my subscription had been cancelled.

Zero apology. Red flag.

The product seems interesting, I don't think it meets up to half of what they claim but it certainly does something. I'm not sure if they outsource their support (they likely do), if they do they really need to consider brining support internally. While this may be a minor inconvenience to some, this practice shows the difficulty in canceling an order with this company.. and their complete lack of empathy towards their customer. I was never rude, never asked for anything.. other than to have my subscription cancelled.

Like I said, product is promising and if this didn't happen I may have continued to buy as I'm always looking for solutions to managing ADHD and tiredness.