I worked directly with Sidney to make a custom, made to order strap for my Cartier Tortue CPCP. The experience was amazing. Sidney was very detail oriented and listened to all my suggestions and answe... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Everything went great! The strap was sent quickly, the shipment took only a few days to be delivered, the quality is beyond my expectations and the color matches my watch perfectly! Will definitel... See more
The band I ordered was out of stock, Molequin reached out immediately, I suggested an alternate band and they acted on it immediately without an additional upcharge. I love the new band!
I now use this company for all my made to order straps, the quality of the straps and attention to detail is excellent. As is there great service in making a strap to your requirements.
4.3
Excellent
98 reviews
Replied to 87% of negative reviews
Typically takes over 1 month to reply
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Quality products and professionalism
Quality products, finesse and perfect client service. I love Molequin
October 16, 2024
Reply from Molequin
Hi Elena, We’re so happy to see that you had a 5-Star experience with us, means a lot. Hope to see you again soon!
Wonderful product and quality.
Wonderful product and quality.
UPS shipping to Australia is poor. This is the second order where the delivery was delayed or my parcel seemed to go missing after clearing customs.
October 8, 2024
Reply from Molequin
Hi Luis, sorry to hear your experience with UPS shipping. I do hope this doesn't put you off ordering from us again. We appreciate your business and hope you enjoy the products.
Excellent shell cordovan strap!
Smooth ordering, fast delivery, perfect packaging and above all an outstanding product, with a probably unique qualities you can't find elsewhere.
October 1, 2024
Reply from Molequin
Thanks for sharing, Carmelo, the team at Molequin are thrilled to receive such a great rating. Glad you love the product as much as we do! Speak again soon...
Received a damaged product then I was…
Received a damaged product then I was told they have the highest quality standards and this doesn’t happen.
Disputing with my credit card as we speak
September 5, 2024
Reply from Molequin
Even though we work very hard to deal with issues that can occur from time to time and resolve them quickly, we do sometimes have no choice but to push back when the damage was obviously caused by the customer and its clear that there is an attempt to blame us. Its aways sad to see this type of behaviour, but it's unfortunately part of doing business online.
Great quality and service!
Went above and beyond to solve a product defect. Defect was corrected in a later batch and makes the product flawless. Loved their straps and cases already before, but this really shows that the founder(s) continue to focus on quality.
September 3, 2024
Unprompted review
Quality is poor
August 29, 2024
Reply from Molequin
Hi Gregory, appreciate you taking the time to post a review. As quality is something that is very important to us I would be very grateful if you could get in touch and let us know what your experience was like. It's feedback from customers that are not totally happy that really helps us improve what we do. You can reach us at hello@molequin.com - hope to hear back from you soon..
Fantastic quality!
Fantastic quality strap - best in the market. Really fast free shipping with great tracking, and friendly support communication too.
August 26, 2024
Reply from Molequin
Thank you so much George. Enjoy and look forward to the next time..
Great quality - great people!
First of all the straps are the perfect quality. They might not be the cheapest straps on the market but most certainly top notch quality. Single best strap I have bought in all those years.
The post office screwed up my return shipment but the team of Molequin made sure everything turned out good in the end which is also a nice little touch!
August 25, 2024
Unprompted review
Reply from Molequin
Thank you so much Lucas for the great review. Always great to hear that our quality meets expectations.
Best Quality with good experiens
I had ordered two leather straps for my Cartier tank. 1x suede and 1x Saffiano leather.
The leather straps I got are very high quality and are very comfortable to wear. One band had unequally wide webs and therefore did not fit in the watch.
After a lack of communication with the processing and the incurred return costs, I had already written off the company for myself.
Then Michael from Molequin got in touch and took care of my problem.
The communication was very fast and he also quickly found a solution, so that I could order the tape again with the right dimensions and am already looking forward to this one. Even the resulting return costs have been lowered for me with the new order.
Thank you again, Michael 😊
I can definitely recommend the bands and will order them again in the future.
August 25, 2024
Reply from Molequin
Thank you Sergej for taking the time to write a review. Not always great to hear when a customer has not had an ideal experience. I would be grateful if you could take a minute to reach out to us at hello@molequin.com and let us know how we can fix this for you. It's clear that you like the straps and we hope that whatever caused the issue (seems like the return shipping costs) can be fixed then you may give us another chance. Hope to hear back from you..
Stolen!
The Molequin strap so beautiful that my wife instantly stole it. I’ll have to order a new one for myself!
August 3, 2024
Reply from Molequin
Thank you so much for the positive review Richard - glad your wife liked the strap :-)
Great shopping experience
Great shopping experience, shipping was fast and the quality of the bands was amazing! Definitely buying from Molequin again!
July 31, 2024
Reply from Molequin
Thank you Rene - much appreciated and looking forward to the next time
I did not receive my order.
July 26, 2024
Reply from Molequin
Your order was shipped on Tuesday August 6th and delivered on Wednesday 7th August by UPS. It was a signed for delivery. So you should have the strap by now. We did ship a little later than we normally do (not same day) so our apologies for this.
Top notch cases for watches
I have bought three slim cases, inte each for six, two and one watch and I am very pleased with the functionality and quality. I use these cases for travelling and storage of my watches and I can highly recommend the slim cases from Molequin. Best of the best.
June 7, 2024
Reply from Molequin
Thank you so much John. Really appreciate you taking the time to leave such a great review..
Reply from Molequin
Fantastic and thank you for leaving such a great review - hope to hear from you again
Fast international shipping
Fast international shipping, great costumer service and exceptional quality straps.
June 29, 2024
Reply from Molequin
Thank you so much for taking a moment to leave such positive feedback. Fast shipping, great customer service and outstanding quality is how we always try and make it work.
The spring bars is big and i change to…
The spring bars is big and i change to use my strap and i will pay 15 usd for shipping you are very expensive
June 27, 2024
Reply from Molequin
Even though we like to only ever see very happy customers and work very hard to make this happen, it's clear that something has gone wrong with your order. How about you reach out via email and we can try and get this fixed for you and maybe, just maybe we can put a smile on your face :-) - you can contact us on hello@molequin.com
The materials are not very satisfying.
June 16, 2024
Reply from Molequin
Thank you for taking the time to write a review. Obviously not the type of review we like to see but one we're very keen to understand better. Quality is the cornerstone of our business so if there were problems or quality issues with your straps, then please do get in touch and let us know at hello@molequin.com and we'll see if we can learn from this
Reply from Molequin
thank you so much for the great review. Hope to hear from you again
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