MOL Learn Reviews 129

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, efficiency, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, often impressed by quick response times. However, some people were dissatisfied with the user experience, mentioning difficulties with account access and a lack of communication or support after initial sign-up. A few other people also felt that the study materials or webinars were uninspiring, and some experienced slow responses to login issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and clear... See more

Customer service

Customers generally report positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Reviewers highlight positive aspects of response times, with many customers praising the prompt and efficient... See more

User experience

Consumers find user experience to be ambiguous. Many reviewers express satisfaction with the course content,... See more

Service

Clients share positive opinions on service, consistently praising the helpfulness and efficiency of the... See more

Based on these reviews

Rated 5 out of 5 stars

Thomas was fantastic both over the phone and via email. He responded promptly and answered all of my questions clearly. The process was handled very efficiently, and I quickly felt confident in my dec... See more

Rated 5 out of 5 stars

I am on the last module of my apprenticeship, however I had not received any communication about whether the module was live therefore I called the helpline and spoke to Molly who was really helpful... See more

Rated 5 out of 5 stars

I've studied through MOL before, and found them to be helpful, and efficient. Ellen Howard, Qualifications Advisor, has been great and answered all manner of queries. I'm thoroughly looking forward to... See more

Company replied

Rated 5 out of 5 stars

Ellen has been super helpful throughout my enquiry process, even though it has taken many months for me to confirm and submit my application for the course. Ellen has answered all my questions quickly... See more


Company details

  1. Educational Institution

Written by the company

MOL is an established learning and development provider with nearly 40 years’ experience of designing and delivering professional qualifications.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

5-star
4-star
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1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Restricted log-in

I opened a ticket because of an error restricting my log-in to the VLE. I reported the problem to VLE Helpdesk and the response came from Ian who informed me he received my issue and will work on it urgently and that i will receive all the support needed in case it hinders my progress in my assessment. Not very long and I received another e-mail from them informing me I can now login with no issues.
The professionalism and swift responses are greatly appreciated.

August 18, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Hi Hashem, it's great to hear that your issue received a swift response! Thank you for taking the time to leave a review.

Rated 5 out of 5 stars

overall service was fast and effective

overall service was fast, and instructions well communicated
Ellen Howard gave assisted with all me queries and that made the process so much easy.

August 14, 2025
MOL Learn logo

Reply from MOL Learn

Hi Georgia, thank you for leaving this lovely review. We will make sure this is passed on to Ellen!

Rated 5 out of 5 stars

Excellent support

I truly appreciate the support provided by Ms. Ellen Howard during the CIPD enrollment process. She made everything quick and straightforward, even managing a last-minute request with professionalism and great attention to detail. Her positive attitude and timely assistance made a real difference. Thank you for the excellent support!

August 8, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Hi Jelena, thank you taking the time to leave this review, we're glad you've had a positive experience with us. We'll make sure this message is passed on to Ellen.

Rated 5 out of 5 stars

Ellen was extremely helpful and…

Ellen was extremely helpful and informative, looking forward to returning to Mol to complete my studies.

August 4, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thank you for taking the time to leave this review and we look forward to welcoming you back! We'll be sure to pass this on to Ellen.

Rated 5 out of 5 stars

I've studied through MOL before

I've studied through MOL before, and found them to be helpful, and efficient. Ellen Howard, Qualifications Advisor, has been great and answered all manner of queries. I'm thoroughly looking forward to my next course with MOL.

July 22, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

We'll be glad to have you back! Thanks for your review, the MOL team.

Rated 5 out of 5 stars

Quick and helpful replies!

Quick and helpful replies! Ellen Howard was brilliant she really helped me easily understand what I needed to do and answered all of my questions!

July 14, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thanks Daisy, we're really glad to hear that. Do get back in touch if you need anything further!

Rated 5 out of 5 stars

Ian excellent customer care

I was struggling to upload my assignment, I contacted the VLE help-desk and Ian exceeded my expectations with his offer of support and clear communication. I could not be more grateful Ian is a fabulous ambassador for you brand. Ian allayed my concerns and could not have been more helpful and supportive.

July 11, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thanks for the feedback, Claire. We're happy to help!

Rated 5 out of 5 stars

It was great experience with MOL.Thank…

It was great experience with MOL.Thank you so much Ellen Howard, for making my journey with MOL easier. Your support has truly made a difference!

July 8, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thank you for your review. Good luck with your qualification!

Rated 5 out of 5 stars

Ian was very helpful

Ian was very helpful, friendly and polite . It was a pleasure exchanging emails with him,

July 7, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thanks Claudia, we'll be sure to let Ian know!

Rated 5 out of 5 stars

Clara Jee’s review for MOL

My name is Clara Jee. The MOL Learn for me is quite new study tool and platform. I had lots of confusion in the very beginning.
MOL learn team( from VLE and from Program) helped me a lot and update my request very efficiently.
I wish MOL Learn can receive more students~and have more business~

June 7, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thanks for taking time to leave the review, Clara. We're glad we could help.

Rated 5 out of 5 stars

With my exam date looming around the …

With my exam date looming around the corner I uploaded my mock results onto the portal in hope ro receive feed back which would be be helpful when revising however i had uploaded the wrong document and was unable to submit the correct draft. Ian at MOL help desk was so helpful with resolving this issue exercising patience and swift responses during my dilemma and even providing screen shots to help navigate around the system. He even went the extra mile and informed the tutor of my situation fo ensure i could get my result in a timely manner.

July 4, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

We're glad we could help. Thanks for leaving a review!

Rated 5 out of 5 stars

Since the first day I started with an…

Since the first day I started with an inquiry about enrolling for CIPD L5, the process has been extremely seamless. Special shoutout to Ellen Howard (Qualifications Advisor) for supporting me throughout the process. Keep it up, Ellen!

June 25, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thanks Paul, we'll let Ellen know. Good luck with your CIPD qualification and your career in HR / L&D!

Rated 5 out of 5 stars

Fantastic service from MOL Learn

Fantastic service from MOL Learn, special thanks to Ellen who was my point of contact throughout the application process. Ellen was very prompt in all replies and in actioning everything that was required. Massive thanks to Ellen.

June 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent support

Ryan the Qualification Advisor was extremely helpful when communicating with MOL. He was on hand to answer any questions in an efficient, friendly and supportive manner. Ryan made the journey from enquiring to enrolling seamless and has made me look forward to starting my course.

I would recommend MOL learn advisors to anyone.

June 3, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Hi Isabelle, thanks for your review! We'll pass on your feedback. Enjoy your course!

Rated 4 out of 5 stars

Mol learn - review

Overall, the lecture provided a compelling, research-backed case. For HR professionals aiming to foster high-performance cultures while maintaining employee wellbeing and fairness, this lecture offered both strategic direction and practical tools.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service

I had the pleasure of speaking with Ellen a few times as she guided me with my application for the CLC, I was very pleased with the service an all my questions were answered and good communication was provided all through this process. Thank you Ellen for making the process so easy for me!

May 1, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Hi Mayena. Thank you so much for the kind words. Good luck with your qualification!

Rated 5 out of 5 stars

Ellen was really helpful in answering…

Ellen was really helpful in answering all the questions I had promptly and clearly helping to ultimately make the decision to study with MOL! Great service, would recommend! Thanks Ellen.

April 9, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thanks for the feedback - we'll pass it on to Ellen!

Rated 5 out of 5 stars

First Time User

I haven't used MOL Learn before however Ellen Howard has made the process extremely easy, great response time, providing all the information I needed to get started on my course and answering any question I had, I am now enrolled and looking forward to starting my course :)
Thanks again Ellen!

March 5, 2025
Unprompted review
MOL Learn logo

Reply from MOL Learn

Thanks Georgina, we hope you enjoy your qualification! We'll pass your kind words on to Ellen.

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