MollyJewelryUS Reviews 

317
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as stunning and well-made. Many highlight the incredible craftsmanship and the ability to customize items to their exact preferences. The customer service and staff are frequently commended for being excellent, helpful, patient, and responsive, making the process smooth. However, some customers noted issues with order fulfillment and communication, including packages being lost or delayed, and a lack of updates. A few people experienced product quality problems over time, such as stones falling out, plated rings tarnishing, or the item not matching expectations in appearance or size.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the beauty and quality of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service, highlighting its amazing, excellent, and top-tier... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Order

Customers had positive experiences with order, with many praising the accuracy and quality of their received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

317 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(317)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not the greatest experience

Bought a ring and it’s been over a month and have received a shipping number or anything. I heard back from them just now and they said they found a shipping number for me. So I’ve been tracking it the last 2 days and it’s totally in a whole new state and says it’s delivered. And now they won’t respond to me

May 31, 2025
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Jeffy, thank you for reaching out regarding this matter. First and foremost, we would like to express our sincerest apologies for the experience you had. Since our products are handcrafted to order, we require a production period that corresponds to the production time option you selected when placing your order on our website. We noticed your review source is organic; therefore, we cannot access any of your order information, and we are unable to locate any orders under your name. We were also unable to find any relevant threads by searching for your name in our email system. To assist you with this, please contact us with your name and order number. We will get back to you as soon as we can.

Rated 5 out of 5 stars

Got a Promise Ring

I would absolutely get jewelry from here again. The ring I purchased is excellent quality, and fit well. The engraving was legible and spelled correctly. I wouldn't change a single thing about this experience.

May 12, 2025
Rated 3 out of 5 stars

False advertising …

Center moonstone for the engagement ring was advertised as 1.5 carat, but the certificate of authenticity sent to me said it was actually only 1.28. Not the end of the world, but definitely false advertising and now I feel like I overpaid. Ring is very nice otherwise.

April 13, 2025
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Jesse, thank you so much for your feedback!

We want to share that, unlike some expensive stones such as diamonds, moonstone is typically sold based on size rather than carat weight, which is why we list both the approximate carat and the exact measurements in our product details for reference. Due to variations in gemstone depth, the actual carat weight may differ slightly even when the size is the same.

That said, we completely understand your concern. The certificate reflects the exact weight of the individual stone you received, and we are committed to addressing this for you. Our customer service team will be in touch soon, and we will refund the price difference to your original payment method.

Thank you again for your thoughtful review. We appreciate the opportunity to improve your experience! 💚

Rated 1 out of 5 stars

very cheap material!

April 13, 2025
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Kristin, thank you for your feedback. Upon checking, you ordered a marquise cut moss agate ring in 10K rose gold for $331, and we fulfilled your order as you selected. We noticed you asked for a refund, but didn't mention the reason, so we kindly required a 35% restocking fee as per policy stated. If you think it's a quality issue or are not happy with the materials used, we are committed to finding a solution to make things right.

Rated 5 out of 5 stars

5-stars for standing behind their products

We had an issue at first with a ring we purchased—unfortunately, the main stone fell out just two months after buying it. Initially, we were frustrated with the support process, but the company stepped up and resolved the situation. We’re grateful they made it right in the end and appreciate their commitment to standing behind their products.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly beautiful ring.

I couldn’t be happier with this purchase. The craftsmanship is flawless, and the ring sparkles beautifully in every light. It fits perfectly and feels both elegant and comfortable on my finger. I’ve received so many compliments! Thank you so much for the incredible piece.

November 28, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful Ring

The ring came faster than expected. It is beautiful. Well made, and good quality. The box it came in is very nice too. I appreciate the craftsmanship and the quality of service. Thank you.

March 10, 2025
Rated 5 out of 5 stars

Customer service 10/10 & workmanship 11/10

Great experience from start to finish, which is wonderful for those of us who have never purchased fine jewelry online. Despite the time difference, I was still able to receive email responses from customer service within 24-48 hours. I told them I was thinking about going with platinum because I’m rough with my hands, BUT, that I love the rose gold. Despite the price difference, they suggested I go with the 14k rose gold instead of platinum because the platinum only comes silvery. I think that is incredibly reputable and honorable for any company, but especially for jewelers. Furthermore, I wanted a different ct than the 1.5 ct diamond that was pictured, and they made and emailed a mockup image for me, again, within 24 hours. They were incredibly kind, informative and responsive; they did not rush our email conversation as I discovered exactly what I wanted, and the ring still arrived within the scheduled window. I truly couldn’t be more pleased with this experience or more emphatically recommend them to others!

March 28, 2025
Unprompted review

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