MollyJewelryUS Reviews 

317
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 114 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and beautiful design of the products, often describing them as stunning and well-made. Many highlight the incredible craftsmanship and the ability to customize items to their exact preferences. The customer service and staff are frequently commended for being excellent, helpful, patient, and responsive, making the process smooth. However, some customers noted issues with order fulfillment and communication, including packages being lost or delayed, and a lack of updates. A few people experienced product quality problems over time, such as stones falling out, plated rings tarnishing, or the item not matching expectations in appearance or size.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing delight over the beauty and quality of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful craftsmanship and... See more

Customer service

People report positive experiences with customer service, highlighting its amazing, excellent, and top-tier... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Order

Customers had positive experiences with order, with many praising the accuracy and quality of their received... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This ring is even more beautiful than I imagined. It literally took my breath away when I opened the box - I actually teared up. The craftsmanship is incredible, the sparkle is unreal, and it com... See more

Rated 5 out of 5 stars

Overall, you get an amazing customersservice, who explains everything you need to know and has a lot of patience. You don‘t get pressured into buying something more expensive or additional. They tell... See more

Rated 5 out of 5 stars

I had the best experience here. They helped me in picking out my now fiancé’s engagement ring and wedding band. Super helpful with creating that special ring for her and very understanding when I chan... See more

Rated 5 out of 5 stars

If you’re second guessing Molly Jewelry, STOP WHAT YOU’RE DOING and reconsider RIGHT NOW. They customized this beautiful and unique ring for my fiancé. At a surprisingly affordable price. Molly jewelr... See more


Company details

  1. Jewelry Store

Written by the company

At MollyJewelryUS, we handcraft each piece with heart and purpose—celebrating love, milestones, and individuality. We proudly offer budget-friendly materials, responsive customer support, and customizable options. Your moments deserve something with personal care, and we’re honored to be part of yours.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

317 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(317)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

If you're looking for that special ring, look no further.

They have a huge range of rings to choose from and was able to make the ring I had the best interest in even more personal and special. It could not have been a better ring and I could not have been more happy. Service was spectacular and the ring arrived half the amount of time that was expected (shipped to UK). Amazing and above and beyond customer service, especially when I had made the error of forgetting to use a coupon voucher at the checkout, as a last ditch effort I emailed to see if this was rectifiable and within hours they had refunded me the difference which was not expected seeing as it was my mistake. Look no further with their reasonable prices and exceptional service.

March 8, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was perfect!

Everything was perfect! From the customer service to the ring, I highly recommend buying from here. I felt bad asking to change the ring size three times, but they responded the next day each time and made me feel at so much ease. I had the ring within a month :)

February 12, 2025
Rated 5 out of 5 stars

surprisingly satisfied

i ordered from this site as a suggestion from my girlfriend not expecting much. i’ve never ordered high quality jewelry online before so i was a bit hesitant. but considering the price and frequent sale they had going on i decided to give it a shot. it didn’t take that long to come in and when it got here it came in different packaging than i was expecting which was a good sign cuz it wasn’t like cheap packaging from a corporation or anything. you could tell someone actually crafted it and put it in a bag themself. it just had the box for the ring and the ring in a little plastic bag inside. it didn’t smell like cheap manufacturing as some things from amazon usually do. the ring was shiny, solid weight and super sparkly. i got the white gold and you can tell it’s definitely not cheap feeling. i would recommend for the price and quickness of shipping for a guy looking for a good gift on a budget

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful ring

Ordered a custom engagement ring and it came within about 3 weeks. Really impressed with the quick turn around for manufacturing & shipping. The ring looked even better in person- my fiancée and I were very impressed.

January 13, 2025
Rated 5 out of 5 stars

Absolutely delighted with everything

Absolutely delighted with everything to do with Molly Jewelry! They helped design my engagement ring and it came out perfect and exactly what I wanted. I ordered my wedding band to match and when speaking with one of the representatives they sent me another ring that they thought I may like better with my engagement ring - they were right! I love them together and they even made it to fit into my ring. The team are super helpful, communicative and very easy to deal with. I would highly recommend them!! :-)

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

The Custom Ring was Perfect

I ordered a custom ring for my fiancée. She worked in retail jewelry sales for years, so I knew the ring needed to be perfect. And it was! Molly Jewelry was great. They had excellent communications and made me feel like I had a friend walking me through the order process.

October 15, 2024
Unprompted review
Rated 5 out of 5 stars

Beyond beautiful!

The picture doesn't really do justice. It's really beautiful and stunning! And it's all worth the wait. I have a customized one and all the details that I wanted for the ring, even the small ones, are all present. There were a lot of exchanged messages first before creating a cad image just to make sure they make the ring that the customer wanted and it was all worth it. There was just a little issue regarding the spelling of the engraved name (lacking one letter), but it was taken care of by our local jeweler and MollyJewelryUS even refunded the expenses. I popped the question right on the midnight of new year and my now fiancée is really happy she was crying. I am so grateful of how detailed the ring is and I'm very satisfied. Seeing it so shining and beautiful on my fiancée's hand makes me in love with her even more. We're planning on having the wedding this November and expect a wedding band order from us also. I appreciate all the work you've done. Thank you so much for this and for being a part of our love story.

January 1, 2025
Rated 5 out of 5 stars

Beautiful Ring

There was good communication with the order readiness. When it arrived it exceeded my expectations. So beautiful! Thank you!

December 11, 2024
Rated 1 out of 5 stars

I wouldn’t recommend buying from them

I wouldn’t recommend buying from them. Firstly my ring broke after 21 days of wearing it. They told me it was because I bought the 10k and not 14k and it would be $250 to upgrade. When I went to checkout it was $350. Then I shipped the ring back and sending them tracking they changed location to send the ring to and said I have to pay for the upgrade (I already paid). It has been nothing but issues with them and I don’t find them trustworthy.

January 5, 2025
Unprompted review
MollyJewelryUS logo

Reply from MollyJewelryUS

Hi Britney, thank you for taking the time to write the review. For the problem you experienced, we would like to explain as follows:

1) We suggested upgrading the gold to 14K to improve durability because the cut from the broken ring showed that it was not caused by regular wear. Although it was not a manufacturing defect, we also offered an option of a free 10K replacement ring, as the ring was purchased not long ago.

2) Regarding the upgrade cost, we mentioned that in addition to the price difference, there would be a $100 crafting fee. In the subsequent conversations, we clarified this point again and came to an agreement

3) During the New Year holiday period, there was a change in our on-duty colleagues, which resulted in the oversight of the email in which you had returned the ring and provided the tracking number. The return address and payment link were resent. We apologize for this oversight.

We can see your new ring has been delivered, and everything should be going well. Please feel free to contact us if there is anything else we can assist with.

Rated 5 out of 5 stars

5 Stars

I am in love with this moss agate kite shaped bridal set and love how perfectly the wedding band fits with the engagement ring! The ring is beautiful online and in pictures but in person it is STUNNING!! I am absolutely in love with my ring and Molly Jewelry did an amazing job!

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

I was sent a ring which ended up being…

I was sent a ring which ended up being sent back because of issues with the my post office. This ended up being lost in transit and the company offered to make a brand new ring or give me a full refund! I chose the new ring of course but this company handled this situation very well and have left me very satisfied!

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

Proposing to my girlfriend

Proposing to my girlfriend these holidays - was very hesitant and undecided of which ring to choose … mollyjewelry made super easy and always happy to help. I accidentally ordered the wrong size they made the process of an exchange extremely easy. Will be buying again!

November 11, 2024
Rated 5 out of 5 stars

The product and the customer service experience were excellent

The quality of the product seems great. Well constructed and it looks exactly as it's pictured. My product has natural opal in it. It's hard to be confident in the look of natural stones as they always vary. But, if anything, my opals look better than the ones in the picture I ordered from. Just brilliant! I received the product a few day BEFORE the company said I would. That was a great surprise. I also reached out to them once with a question and I received an email response promptly. I highly recommend Molly Jewelry US.

October 11, 2024
Rated 4 out of 5 stars

Pretty but pricey

The ring I purchased is lovely. It is pretty and delicate. It arrived in a reasonable time period. It is a bit expensive but otherwise I’m pleased.

October 11, 2024
Rated 5 out of 5 stars

Great experience and craftsmanship

Molly Jewelry US made finding an engagement ring a fun and stress-free experience. The ring is high quality and the opal stone is beautiful. The craftsmanship and details are evident in the piece. It arrived two weeks earlier than expected, which was perfect! Will consider Molly Jewelry for future pieces :)

October 30, 2024
Unprompted review

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