Good customer service, had to have an item replaced and they quickly responded and sent a new one. However, they were not interested in taking the faulty one back to be refurbished and put back in the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was very pleased with my customer experience. I felt that the team saw me not only as a loyal customer, but as a mom that needed support to continue her breastfeeding journey. The team found a solu... See more
I have purchased two products from Momcozy: the Portable Milk & Water Warmer and the All-in-one M5 Wearable Breast Pump, and I am extremely satisfied with both. First of all, the milk and water... See more
I am currently using the Momcozy V1 pro breast pump and it has worked amazing for me. I was previously pumping about 8-10oz and now with this pump I am pumping up to 14oz. This pump has really good su... See more
Company details
Written by the company
We launched the Momcozy Breast Pump Bra in 2017 with the intention of solving a problem mothers faced. Breast pumping technology at the time was not optimized for the lifestyle of being a parent or even a working mother. We weren’t content on simply letting mothers choose between their life or their child’s when there could be a world designed for both. As a team filled with mothers ourselves, we couldn’t ignore it anymore! So with the help of our dedicated community, we set out to create a product that’s not just designed to give mothers more choice, but to transition the industry towards a new goal, to involve mothers in the design process for their betterment. Since then, we’ve only done more towards our mission of empowering moms all over the world to feel beautiful and powerful in comfort. From our quick technology evolutions year on year to our full range of specially designed maternity products made for the occasion, we treat all our product lines as essential items, because that’s what they are to our users.
Contact info
1580 N Logan St Ste 660, #30327, Denver, CO 80203-1994, USA, , United States
- US: +1(619)848-0676 (whatsapp)
- truspilot@momcozy.com
- momcozy.com
4.1
Great
3K reviews
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I was very hesitant to reach out…
I was very hesitant to reach out because I was afraid that my malfunctioned breast pumps couldn’t be replaced, I was wrong Customer service helped me fairly quick and I’m back to being able to pump while at work for my 5 month old. Thank you so much Momcozy!
April 17, 2026
Unprompted review
10/10 Service
MomCozy responded to my concerns and questions about my pump promptly and kindly. They did not hesitate to send me a replacement when I expressed concern for my product and were very courteous! This was my best customer service experience to date. Thank you MomCozy!
May 21, 2026
Unprompted review
Would buy it again
I generally liked the pumping power and quality of the product. I exclusively used those pumps for a few months (s12 pro), and it worked ok in comparison to hospital grade cabled pumps. I had a few issues with the display since the beginning and one of the batteries after 6 months. I contacted the customer service, and the support team issued a replacement within a reasonable time.
Dealing with the issues and stressing about the impact of pumping didnt feel great during postpartum, but the positive attitude of their customer service made it ok.
August 8, 2025
Unprompted review
Momcozy is an amazing company
Momcozy is an amazing company! I had an issue with my pump and they were so quick to respond and help! Cannot recommend them enough !
January 20, 2026
Unprompted review
Great customer service
I am almost done breastfeeding my second baby! (and thank the Lord, because he has teeth.) We did a combo of breastfeeding and pumping for both my babies. My goal was to breastfeed to one year. I got the Momcozy M5 through my insurance for each pregnancy. The first Momcozy I gave to a relative after I was done. It is still going strong after 2 years of use. The second Momcozy pump went out at around 9-10 months of use. I contacted customer service, and they sent me a replacement set. It was super easy. I am very grateful for the ease and how quickly they sent the replacement.
May 20, 2026
Unprompted review
i got the replacement already
i got the replacement already. And i was so happy with this supporting. Thanks so much
May 20, 2026
Unprompted review
They made replacing my pump easy!
I bought my pump a few months before I had my baby in January of 2026. I started pumping a few weeks after having my daughter so I could have a pump stash for when I return back to work. About a week after pumping with my M5 one of the pumps wouldn’t turn on. Momcozy staff reached out quickly and helped me get it replaced. I thought they would be replacing just 1 part but instead I got a brand nee set. They made it easy and even though I bought it from a 3rd party insurance website they were beyond helpful. This is my second pregnancy that I have used Momcozy hands free pumps for and have loved them and recommend them to other expecting moms.
February 20, 2026
Unprompted review
The customer service I received was…
The customer service I received was amazing! Quick reply’s and fixed my issue and query within days, the trust I now have in this company means I recommend them to everyone.
May 1, 2026
Unprompted review
May use AI-assist with repliesRead more
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Beware of legally questionable return policy
Would not buy Momcozy again.
Poor returns policy for a product you can’t realistically assess without opening.
The nursing pillow was far too low to be useful without another pillow underneath, but Momcozy say they generally won’t accept returns once the vacuum-sealed packaging is opened.
In my view, relying on vacuum packaging to block returns on an online purchase is legally questionable.
May 19, 2026
Unprompted review
Reply from Momcozy
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry to hear that the nursing pillow did not meet your expectations.
We completely understand that comfort and height preferences can vary from person to person, and we regret that the product was not suitable for your needs.
Regarding the return policy, our nursing pillows are vacuum-sealed to help ensure product cleanliness and hygiene during storage and transportation. For hygiene-related products, opened items may be subject to return limitations under our policy. However, we understand your concerns about being unable to fully assess the product before opening it, and we appreciate you sharing this perspective with us.
To better understand your case and review the options available, could you please contact us with your order information? We’d truly appreciate the opportunity to look into your order further and assist you directly.
📧support@momcozy.com
Your feedback regarding both the product design and return experience has also been shared with the relevant team for further review and improvement.
We sincerely apologize again for the disappointment caused and appreciate you taking the time to share your thoughts.
Best regards,
Momcozy Customer Support Team
Customer service is great!
Customer service is great!! Got back in a mostly timely manner and were very helpful
March 15, 2026
Unprompted review
Horrible don't buy
Ordered is a mom cozy nine.Absolutely, hated.It has no suction.The parts are too hard to open to get the milk out.Just overall a thoughtless product
May 15, 2026
Unprompted review
Reply from Momcozy
Dear Customer,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience with the pump did not meet your expectations.
We understand how frustrating it must be to experience weak suction and difficulty handling the parts, especially when you rely on the pump during such an important time. This is certainly not the experience we want for our customers.
We would truly appreciate the opportunity to look into this further and help resolve the issue for you. In some cases, suction performance may be related to assembly, fit, or specific parts, and our support team would be more than happy to troubleshoot this together with you.
Please feel free to contact us at:
📧support@momcozy.com
If possible, kindly include your order information so we can assist you more efficiently.
We sincerely hope to have the chance to make things right for you.
Best regards,
Momcozy Customer Support Team
Quick and helpful!
Momcozy was kind, quick and efficient! As any mom on a breastfeeding journey knows, a hiccup, or non-working part can cause a HUGE disruption! Momcozy helped resolve my issue quickly and I was back in business in no time!
March 13, 2026
Unprompted review
Literal perfection
Literal perfection. When my pumping came to a sudden stop Momcozy was there for me! They replaced my faulty pump with a brand spanking new one. Me and baby have been pumping happily ever after. Thank you Momcozy!
Product - 10/10
Customer service- 100/10
Delivery Service- 10/10
March 30, 2026
Unprompted review
I’ve used this Momcozy through both of…
I’ve used this Momcozy through both of my breastfeeding experiences. This is a great brand and they are helpful if you have any issues with the products.
May 19, 2026
Unprompted review
I am very thankful for this pump
I am very thankful for this pump. The ease of use and conveniency alone is what made this product so great. It is hard for working moms to balance pumping while also working at the same time with limited time to pump. Having this portable pump was a life saver
May 19, 2026
Unprompted review
I emailed about my momcozy not working…
I emailed about my momcozy not working properly anymore. The customer service is great and getting a replacement under warranty was super easy and fast. I was able to continue pumping hands free which is very nice when you work from home.
March 15, 2026
Unprompted review
Warranty claims
One of my breast pumps stopped working and I was unable to find my receipt for warranty. The team was so great and helped me with a work around to show proof of purchase and had replacements sent out quickly. The customer service team was quick to respond and made the process hassle free.
March 3, 2026
Unprompted review
Amazing service
I had a part break on my momcozy s12 pump and they not only were very kind but sent me a whole new pump!
February 20, 2026
Unprompted review
Great Customer Support
I had the best experience with Momcozys support team. I had an issue with my pump battery and was unsure on how to go about getting it fixed, they exceeded my expectations with their great response times to my emails/questions and I got a replacement within the week. Definitely set a high standard and set them as my top brand to shop from.
March 4, 2026
Unprompted review
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