I am new to Momence and Bruno was a HUGE HELP! I had created a ticket that requested a call to help me get things straight and fix my issues Bruno took care of all of it. I appreciate his patience. Bu... See more
Company replied
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Review summary
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Reviews shaping this summary
Having worked on both sides - as a wellness clinic manager and as a Pilates and yoga instructor - I can honestly say this is the most seamless and unified platform for growing a business. It’s intuiti... See more
Company replied
I joined Momence (or Ribbon as it was then called) five years ago. I've seen their offering expand to include more and more services to support their clients. Their customer support has always been re... See more
Company replied
I had a question about how to customize the way our coaches' names appear on the Momence booking widget, and Cyra from chat support was incredibly helpful. They responded quickly, clearly explaine... See more
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Company details
Written by the company
Momence is a platform for studios, gyms, spas, and dance schools. Put your backend admin on autopilot and get back to doing what you love most. Momence was built to help you create bespoke experiences for every single one of your customers. We help automate your manual tasks, from taking bookings, to closing new leads, to converting intros into members, to nurturing members who are at risk of cancelling. Momence is versatile yet unique to your type of business: one software that consolidates multiple softwares into an easy-to-use platform.
Contact info
United States
- support@momence.com
- momence.com
4.1
Great
372 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Help with Lead Magnet Sequence
Quick to answer and gave a step by step response with a link to more info. Their help guide is through and chat is responsive and helpful.
June 19, 2025
Unprompted review
Reply from momence.com
We appreciate you taking the time to share this feedback! It’s great to hear that the step-by-step support, helpful link, and detailed help guide made a positive difference. We're glad the chat team could assist quickly — we're always here when you need us.
Momence is a great platform for running my business!
Momence is a great platform for running my business. I appreciate the ease of flow with setting up and maintaining all the background elements to my schedule, payments, reports, and more. Their customer service is excellent, always able to quickly help me resolve issues that I'm having in the moment. It's not perfect but it's often just because of my own learning curve! I used to use a well-known competitor and so happy to have made the switch a few years back.
June 16, 2025
Unprompted review
Reply from momence.com
Thank you for the kind words and for sharing your experience! We're so glad to hear that Momence has helped streamline your operations and that our support team has been there when you needed a hand. We know switching platforms can be a big decision, and we're thrilled to hear you're happy with the move. We're always here to support you as you continue to grow and learn!
Cyra was super helpful
Cyra was super helpful. Everything that I needed help with took very little time.
June 13, 2025
Unprompted review
Reply from momence.com
Thanks so much for sharing! We're glad to hear Cyra was able to help quickly and make the process smooth for you. We'll be sure to pass this along!
Elle was very helpful
Elle was very helpful, and my question was answered in a matter of seconds! Excellent costumer service!
June 11, 2025
Unprompted review
Reply from momence.com
Thanks so much for the great feedback! We're thrilled to hear Elle was able to help so quickly—delivering excellent customer service is what we aim for!
Reply from momence.com
Thanks for the kind words! We're glad we could get you a quick answer—always here to help when you need us.
I've found momence support great
I've found momence support great. Whenever I have a question, I find I can either get to the information I need and if not then the support at Momence are really quick in getting back to me and helping
June 6, 2025
Unprompted review
Reply from momence.com
Thank you! We're so glad you've had a positive experience both finding answers on your own and getting quick help when needed. That balance is exactly what we aim for—really appreciate you sharing this!
I have been using Momence for years to…
I have been using Momence for years to schedule classes, build a private video library and now I am hosting my online course there. The reason I chose this platform is not because it is the fanciest or the most high tech.Visual is pretty basic, and features are pretty basic as well. BUT: to start my business with an excellent cost and an always reliable customer service is the best. I only have to pay after I make any sales and whenever I have a technical question or issue there is someone helping me immediately even in the middle of the night. I will keep on using them until I no longer find what I need in their service. I recommend to anyone who is just starting a business
June 5, 2025
Unprompted review
Reply from momence.com
Thank you for sharing such thoughtful feedback. We're honored to have supported your journey from launching classes to now hosting an online course. While we may not be the flashiest platform, we're glad our reliability, responsiveness, and pay-as-you-earn model have made a real difference for you. We truly appreciate the recommendation and look forward to continuing to support your growth.
kind, helpful, fast replies, clear communication
they were so kind and helpful! very fast replies and super clear communication!
June 5, 2025
Unprompted review
Reply from momence.com
Thanks so much for the kind words! We're really glad the team was able to respond quickly and clearly—always here to help.
Momence support is great
Michael and Timothy have been great - all Momence staff have been.
June 4, 2025
Unprompted review
Reply from momence.com
We're so glad to hear that Michael, Timothy, and the rest of the Momence team have made a positive impact. We'll be sure to share this with them — it means a lot!
Reply from momence.com
We’re thrilled to hear you found our team efficient, effective, and kind — that’s exactly what we strive for. We appreciate you taking the time to share your experience!
Great customer service
Great customer service - helped me with a listing issue for a retreat.
May 31, 2025
Unprompted review
Reply from momence.com
Thank you so much for your kind words! We’re thrilled to hear that our team was able to help you with your retreat listing issue. Providing great customer service is always our goal, and we’re glad we could support you. If you ever need anything else, don’t hesitate to reach out — we’re here to help!
Late last year
Late last year, we made the decision to switch to Momence, hoping for improved tools and services. Unfortunately, from implementation to present, the experience has been deeply disappointing.
Several key aspects of implementation were left incomplete, requiring escalation. When concerns were raised, the CEO was dismissive, defensive, and demonstrated a clear lack of concern. The support team routinely allows urgent tickets to go unanswered for days—even weeks—only to later admit the request was placed in an unmanaged queue.
Although they promote fast, responsive support via chat, the reality is far from that. The chat agents often struggle to answer even the most basic questions about the platform, leading to further delays and frustration.
Don’t be misled by the sleek design of the app. Switching to Momence was a costly mistake for our business. I strongly advise others to consider alternative vendors who take support and service seriously.
May 30, 2025
Unprompted review
Reply from momence.com
Hi Jon,
Thank you for sharing your candid feedback. We are truly sorry to hear that your experience with Momence has fallen short of expectations. We take concerns like yours very seriously, as they highlight important areas where we must improve.
We sincerely apologize for the incomplete aspects of your implementation and the delays you experienced with support. This is not the level of service we strive to deliver, and we regret that your concerns were not handled with the care and urgency they deserved.
Your comments about chat support, ticket management, and communication have been noted, and we are actively working to address these gaps. We value all customer feedback — especially when it points out where we can do better — and we are committed to improving the reliability and responsiveness of our support processes.
If you are open to it, we would appreciate the opportunity to connect directly and better understand how we can make things right. Please feel free to reach out to feedback@momence.com so we can discuss your experience further.
Thank you again for taking the time to share your experience with us. We wish you and your business the very best.
Momence Communications
tech help answered my questions
May 25, 2025
Unprompted review
Reply from momence.com
Thank you for your feedback! We’re glad our tech team was able to answer your questions. If there’s anything else you need or if we can assist further, don’t hesitate to reach out!
Momence Communications
Broken Promises, Zero Accountability — Proceed With Extreme Caution
We signed with Momence in 2023 based on multiple written promises: that our members would cover credit card processing fees, that we'd have unlimited SMS, and that platform onboarding would be fully supported.
None of those promises were delivered.
We provided our Stripe agreement before onboarding. But Momence misconfigured the fee settings, causing us to unknowingly absorb over $200,000 AUD in card fees for more than 12 months. When we eventually discovered a toggle to pass on fees, our clients were then overcharged — because Momence hadn’t synced our Stripe terms.
They have since denied responsibility, ignored calls for resolution, and recently started charging platform fees against our revenue without consent.
When we asked for access to recordings and proof of their claims, they went silent.
We’ve filed complaints with the ACCC, BBB, and Stripe Partner Program, and are now proceeding with legal action.
This has cost our business financially and operationally — but more than anything, it’s been a masterclass in how not to treat a customer. If you value transparency, integrity, or long-term support — look elsewhere.
May 23, 2025
Unprompted review
Reply from momence.com
Thank you for sharing this feedback.
The Onboarding team worked to deliver on all platform capabilities as discussed, including working with Engineering to launch specific functionality upon request. The platform was configured with tools to support those needs, and ongoing assistance has always been available to help ensure optimal setup and use.
While the software provides the flexibility to manage settings such as fee structures and integrations, configuration choices ultimately rest with the account’s operators. Onboarding and Support remain available at every step to help guide use of the platform as designed.
Mentions of formal complaints and legal action are taken seriously. While those matters aren’t addressed in public forums, feedback is valued and encouraged. To ensure it reaches the appropriate team, it can be directed to feedback@momence.com.
Our ultimate goal is to be a reliable partner and provide support in maximizing the many features of Momence. Our Support is available 24/7 and we are here to serve you whenever needed.
Best,
Momence Communications
Moved to Momence as old software was…
Moved to Momence as old software was hard for the end user to navigate and manage their own memberships. Now much simpler, user friendly.
Onboarding process was also very useful. Great product, well worth the cost.
May 19, 2025
Unprompted review
Reply from momence.com
We're thrilled to hear that Momence has made things simpler and more user-friendly for both you and your members. It's great to know the onboarding process was helpful too. We're committed to making your experience seamless and valuable — appreciate you being with us!
Best,
Momence Communications
Jona was a great help
Jona was a great help. The problem is still thre but we have a plan of attack.
May 15, 2025
Unprompted review
Reply from momence.com
Thank you for your feedback! We're glad to hear Jona was helpful. While the issue isn't fully resolved yet, it's great to know there's a plan in place — we're here to support you every step of the way. Please don’t hesitate to reach out if you need anything else in the meantime!
Best,
Momence Communications
Frank from Momence was the best…
Frank from Momence was the best support. Clear, concise and to the point. Very quick reply too.
May 7, 2025
Unprompted review
Reply from momence.com
Thank you so much for the kind words! We're thrilled to hear Frank provided clear and efficient support. We'll be sure to pass along your feedback — it means a lot!
Best,
Momence Communications
Immediate & Useful Help
Whenever I have a question because I haven’t learned something yet, I get onto chat and receive immediate responses and the easiest directions to help me. They are so competent and thorough. I am learning at the same time I am problem solving to better understand the software and what I can do to be more efficient. It’s empowering!
May 13, 2025
Unprompted review
Reply from momence.com
Thank you for sharing this! We're so happy to hear that our team is helping you learn and feel empowered while problem-solving. That’s exactly the experience we aim to provide. Don’t hesitate to reach out anytime — we’re always here to help you grow with the software!
Best,
Momence Communications
Mark helped us change the renewal date…
Mark helped us change the renewal date of linked credits, which were auto-set to expire too soon. He was super helpful!
May 10, 2025
Unprompted review
Reply from momence.com
Thank you so much for your kind words! We're glad to hear that Mark was able to help you update the renewal date and ensure your credits were set up correctly. We’ll be sure to pass along your feedback—he’ll be thrilled to know he made a difference. If you need anything else, don’t hesitate to reach out!
Best,
Momence Communications
Brian is very helpful
Brian provided me the information I needed and also he is very kind and approachable. 4 stars is good enough to me because I believe there's always a room for improvement. :)
May 7, 2025
Unprompted review
Reply from momence.com
Thanks for the kind review! We totally agree. There's always room to improve and we're always open to hearing your thoughts on how we can achieve that.
Best,
Momence Communications
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