I ordered a jumper for my husbands birthday, personalised with a drawing done by our child. The order process was easy with lots of choice regarding style, size and colour. I then uploaded the i... See more
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Company details
Written by the company
We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕
Contact info
3 Bridge Street, KT22 8BL, Leatherhead, United Kingdom
- hello@momentsmade.co.uk
- momentsmade.co.uk
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Absolutely perfect
Absolutely perfect, made my sister cry because it is so beautifully made.

Reply from MomentsMade
5 days delivery is always great…
5 days delivery is always great especially when you order last week because you didn't know what to get lol. And the hoodie itself is absolutely wonderful because it's one of the most comfortable hoodies I've ever worn. And I wear alot of them. Over all a great product 👍

Reply from MomentsMade
Definitely recommend
Moments made, thank you. I Absolutely love the t-shirt I have purchased for my mum to say a massive thank you for her for everything that she does, she loved it too and it definitely keeps a memory forever so thank you.
Highly recommended!
High quality of products and quick delivery. I've ordered from Moments Made several times now and I was never disappointed. Great work!

Reply from MomentsMade
Ghosted
I haven't made an order so am not a fully-fledged customer, but that's because I was ghosted by the company so the order never proceeded. At times, the communication was great - fast and helpful. They seemed happy to take my order, which was just 1 item. But other aspects of communication were really poor - my initial enquiry via the website was never received (or received, but no reply), I waited a week then tried IG and that worked from there; the invoice link didn't work and they offered to email one but that didn't arrive, I followed-up once, no reply. In the middle, we had some back and forth about the design and comms was fast and helpful, but now I've been ghosted and without the invoice, its all stalled. Its been 6 weeks since I sent my first message and 2 weeks since I last heard from them, so I'm moving on

Reply from MomentsMade
Love love love
I haven’t loved a company as much as MomentsMade in a long time.
Irwin was so kind and helpful, quick to reply and send the personalised t shirt.
I made a late Father’s Day order and it arrived on time and matched the submitted photo accurately. Love they’re a local business trying to make people’s lives a bit easier and happier, even in a small way.
Love the product, the service and their cause. Can’t recommend them enough.

Reply from MomentsMade
Very good quality
Very good quality! And you can feel the passion from the owner! Definitely will order again for the whole family!

Reply from MomentsMade
Great experience shopping at moments made!
From start to finish the experience of shopping was great - everything felt very personalised and you can tell the passion the team have for the business! The communication was great and delivery was prompt, and the item was of v. good quality :)

Reply from MomentsMade
Personalised hand drawn t shirt
Love the personalised t shirt which was hand drawn from a photo I submitted and I was really pleased with the result. Also received a personal video message from the founder the the company which was a nice touch and feels great to support such a lovely independent company.

Reply from MomentsMade
Comfort
My partner passed away atjust 30 years old very unexpectedly in February. This is the second purchase I’ve made from moments made. The 2 hoodies I’ve bought just bring comfort, they are my favourite and the quality of them is amazing

Reply from MomentsMade
A hoodie to keep
My better half is in love with his personalized hoodie.
The quality is amazing and it makes a perfect forever memory.
Thank you to the team for keeping us updated about the order and delivery progress.
We can only recommend MomentsMade to everyone who wants to surprise someone they love or even get something amazing for themselves.

Reply from MomentsMade
Great item
Great item, it looks perfect. The person I bought it for was absolutely chuffed and won't take it off. Beautiful items
Memories of Dusty
My son sent a photo of My very loved dog Dusty which was imprinted on a sweatshirt.Was such a lovely memory sweatshirt top notch . Her name on the sleeve with red hearts . Heartbroken but the best gift.
Fantastic service
Fantastic service, my partner loved his zipper, he thought it was a great idea.
Great Company
Great Company, I've ordered twice now and both orders have came quickly and been brilliant!
100% recommend!
My experience with MomentsMade was a quick, reliable, friendly service. My slate coasters are absolutely beautiful. Would 100% recommend!
I left this review on their website but…
I left this review on their website but they've hidden it, so I've gone from a two star rating to one.
I was excited to order a customised t-shirt as a gift, but unfortunately, the experience has been a little disappointing. I knew you didn't get to see or approve the customisation before it’s printed, which other embroidery companies do allow, but thought I would trust the process. The outline on my t-shirt didn’t turn out as well and missed some key details from the photo that badly portray the person I'm gifting it to. Sadly, they told me there’s no option to make changes either unless I buy another one, so I’m now stuck with quite an expensive t-shirt that I’m not sure the gift recipient will like. The quality of the t-shirt itself is also not great — it feels quite thin, and the colour I ordered (navy) looks black in person, which wasn't what I was expecting.
Emotional Gift
Got quite emotional opening this gift for my mum! The embroidery of something so personal, like loved ones, is really special and unique. Momentsmade took the only photograph of my parents with all 7 of their grandchildren and turned it into a wearable sweater that I know my mum will treasure!
Disappointed
The website claimed it would arrive by Mother’s Day, it didn’t.
Also I paid £20 extra to have my sons writing embroidered on the sleeve, it’s appalling quality. You can’t read what it says and it’s all coming away from the jumper.
I have emailed twice and yet to get back to me. Yet I’ve received multiple emails to review my product. I would appreciate someone getting back in touch with me.
Such a shame, we’ve had a couple of jumpers from here before and loved them. Very disappointed in this one. Don’t know what’s gone wrong.
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