MomentsMade Reviews 

169
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom embroidered clothing, noting how exceptionally soft the fabric feels and how perfectly personal images are recreated. People also truly love the beautiful packaging and the thoughtful small gifts like custom wooden keyrings included with their purchases. Consumers are consistently impressed by the seamless ordering process and receiving their items just in time for important family celebrations. Though some customers were dissatisfied, mentioning unexpected product flaws such as incomplete design outlines or faulty garment details alongside extremely long delivery delays for unfulfilled orders.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the high quality and lovely... See more

Quality

Consumers find quality to be exceptional, frequently praising the gorgeous fabric, amazing sewing, and... See more

Order

Clients share satisfaction regarding their order, highlighting an easy ordering process with numerous choices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a jumper for my husbands birthday, personalised with a drawing done by our child. The order process was easy with lots of choice regarding style, size and colour. I then uploaded the i... See more

Rated 5 out of 5 stars

I was hesitant to order because I wasn't sure what I'd actually get.. but my expectations were totally exceeded! I didn't have a quality photo to use, only a screenshot from a video. I messaged Irwan... See more

Rated 5 out of 5 stars

Brilliant from start to finish. Love the jumper, great quality and finish and came with some really sweet extra personal bits. Super amazing communication and would highly recommend this company and p... See more

Rated 5 out of 5 stars

The contact was so personal, I felt like Irwan actually cared and was genuinely grateful for my order. Delivery was swift and I was kept informed about when I would receive my order. When it did arriv... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(169)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect, made my sister cry because it is so beautifully made.

August 4, 2025
MomentsMade logo

Reply from MomentsMade

Awww.. thank you so much Danielle for sharing this experience with others. It's been our pleasure to create your memory piece and so happy to hear that your sister loves it too! It truly means a lot, and thank you so much for supporting our small business ❤️

Rated 5 out of 5 stars

5 days delivery is always great…

5 days delivery is always great especially when you order last week because you didn't know what to get lol. And the hoodie itself is absolutely wonderful because it's one of the most comfortable hoodies I've ever worn. And I wear alot of them. Over all a great product 👍

July 11, 2025
MomentsMade logo

Reply from MomentsMade

Hi Joshua, thank you so so much for your order. I'm so happy that you're loving your personalised hoodie. It's been my pleasure working on your order, and your review has made smile and has become an encouragement to keep going and continue to strive, despite the challenges we're facing as a small business. Thank you so much for helping me to be one step closer to making my dream come true ❤️.

Irwan,
Founder

Rated 5 out of 5 stars

Definitely recommend

Moments made, thank you. I Absolutely love the t-shirt I have purchased for my mum to say a massive thank you for her for everything that she does, she loved it too and it definitely keeps a memory forever so thank you.

June 30, 2025
Rated 5 out of 5 stars

Highly recommended!

High quality of products and quick delivery. I've ordered from Moments Made several times now and I was never disappointed. Great work!

June 26, 2025
MomentsMade logo

Reply from MomentsMade

Hi Aggie, thank you so much for taking time to leave us a review here. This means so much and can't wait to work on your next order too! You've always been amazing and thank you once again for supporting my dream!

With love & gratitude,

Irwan
Founder

Rated 2 out of 5 stars

Ghosted

I haven't made an order so am not a fully-fledged customer, but that's because I was ghosted by the company so the order never proceeded. At times, the communication was great - fast and helpful. They seemed happy to take my order, which was just 1 item. But other aspects of communication were really poor - my initial enquiry via the website was never received (or received, but no reply), I waited a week then tried IG and that worked from there; the invoice link didn't work and they offered to email one but that didn't arrive, I followed-up once, no reply. In the middle, we had some back and forth about the design and comms was fast and helpful, but now I've been ghosted and without the invoice, its all stalled. Its been 6 weeks since I sent my first message and 2 weeks since I last heard from them, so I'm moving on

June 12, 2025
Unprompted review
MomentsMade logo

Reply from MomentsMade

Hi Parv, first of all I'd like to apologise that we didn't end up working on your unique request. I understand the invoice that we sent didn't end up working for some reason, however thank you for getting in touch with us and hopefully we can work on your first order soon.

Many thanks,

Irwan
Founder

Rated 5 out of 5 stars

Love love love

I haven’t loved a company as much as MomentsMade in a long time.
Irwin was so kind and helpful, quick to reply and send the personalised t shirt.
I made a late Father’s Day order and it arrived on time and matched the submitted photo accurately. Love they’re a local business trying to make people’s lives a bit easier and happier, even in a small way.

Love the product, the service and their cause. Can’t recommend them enough.

June 16, 2025
Unprompted review
MomentsMade logo

Reply from MomentsMade

Hi Rakhi! You're so special and kind! Reading your review has put such a wide smile on my face. It's been a pleasure working on your order and honestly, your support means the world to us! Thank you once again for supporting our mission and being there to spread love and kindness to the people around you!

With love & gratitude,

Irwan
Founder

Rated 5 out of 5 stars

Very good quality

Very good quality! And you can feel the passion from the owner! Definitely will order again for the whole family!

June 15, 2025
Unprompted review
MomentsMade logo

Reply from MomentsMade

Hi Coco! This is so special and thank you so much for taking time to leave us a review! It's been a pleasure to work on your order and creating such special gift for Father's Day, and also early / late Mother's day for you too :)

Please take care and stay in touch, as your support means the world to me! Thank you.

With love and gratitude,

Irwan
Founder

Rated 5 out of 5 stars

Great experience shopping at moments made!

From start to finish the experience of shopping was great - everything felt very personalised and you can tell the passion the team have for the business! The communication was great and delivery was prompt, and the item was of v. good quality :)

June 13, 2025
Unprompted review
MomentsMade logo

Reply from MomentsMade

Thank you so much for taking time to leave this review, this means so much! My wife and I are so grateful that you love your order and enjoyed the whole process. Thank you once again, and excited to capture your other special moments soon ❤️.

With love & gratitude,

Irwan - Founder

Rated 5 out of 5 stars

Personalised hand drawn t shirt

Love the personalised t shirt which was hand drawn from a photo I submitted and I was really pleased with the result. Also received a personal video message from the founder the the company which was a nice touch and feels great to support such a lovely independent company.

May 29, 2025
MomentsMade logo

Reply from MomentsMade

Hi Tilly, Thank you so much for taking time to leave this review, this means so much! My wife and I are so grateful that you love your order and enjoyed the whole process. Thank you once again, and excited to capture your other special moments soon ❤️.

With love & gratitude,

Irwan - Founder

Rated 5 out of 5 stars

Comfort

My partner passed away atjust 30 years old very unexpectedly in February. This is the second purchase I’ve made from moments made. The 2 hoodies I’ve bought just bring comfort, they are my favourite and the quality of them is amazing

June 5, 2025
Unprompted review
MomentsMade logo

Reply from MomentsMade

Hi Keera, once again please accept our condolences for the passing of your partner. We're beyond grateful that our work can bring comfort in such challenging period, and we're so happy to hear that our work is way beyond just a thread on a jumper, but a memory being sewn and becomes that reminder of the love you have. Please stay in touch Keera and take care! Speak to you soon!


With gratitude and love,

Irwan - Founder

Rated 5 out of 5 stars

A hoodie to keep

My better half is in love with his personalized hoodie.
The quality is amazing and it makes a perfect forever memory.
Thank you to the team for keeping us updated about the order and delivery progress.
We can only recommend MomentsMade to everyone who wants to surprise someone they love or even get something amazing for themselves.

May 27, 2025
MomentsMade logo

Reply from MomentsMade

Hi Julia, thank you so much for your review. Hearing this makes me smile so wide today, knowing that our artwork has captured such a special memory and becomes that daily reminder. Thank you so much Julia for supporting my dream business, THANK YOU!.

With love & gratitude,

Irwan - Founder

Rated 5 out of 5 stars

Great item

Great item, it looks perfect. The person I bought it for was absolutely chuffed and won't take it off. Beautiful items

April 29, 2025
Rated 5 out of 5 stars

Memories of Dusty

My son sent a photo of My very loved dog Dusty which was imprinted on a sweatshirt.Was such a lovely memory sweatshirt top notch . Her name on the sleeve with red hearts . Heartbroken but the best gift.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

Great Company, I've ordered twice now and both orders have came quickly and been brilliant!

May 2, 2025
Rated 1 out of 5 stars

I left this review on their website but…

I left this review on their website but they've hidden it, so I've gone from a two star rating to one.

I was excited to order a customised t-shirt as a gift, but unfortunately, the experience has been a little disappointing. I knew you didn't get to see or approve the customisation before it’s printed, which other embroidery companies do allow, but thought I would trust the process. The outline on my t-shirt didn’t turn out as well and missed some key details from the photo that badly portray the person I'm gifting it to. Sadly, they told me there’s no option to make changes either unless I buy another one, so I’m now stuck with quite an expensive t-shirt that I’m not sure the gift recipient will like. The quality of the t-shirt itself is also not great — it feels quite thin, and the colour I ordered (navy) looks black in person, which wasn't what I was expecting.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Emotional Gift

Got quite emotional opening this gift for my mum! The embroidery of something so personal, like loved ones, is really special and unique. Momentsmade took the only photograph of my parents with all 7 of their grandchildren and turned it into a wearable sweater that I know my mum will treasure!

April 14, 2025
Unprompted review
Rated 2 out of 5 stars

Disappointed

The website claimed it would arrive by Mother’s Day, it didn’t.
Also I paid £20 extra to have my sons writing embroidered on the sleeve, it’s appalling quality. You can’t read what it says and it’s all coming away from the jumper.
I have emailed twice and yet to get back to me. Yet I’ve received multiple emails to review my product. I would appreciate someone getting back in touch with me.
Such a shame, we’ve had a couple of jumpers from here before and loved them. Very disappointed in this one. Don’t know what’s gone wrong.

April 5, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look