MomentsMade Reviews 

169
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the custom embroidered clothing, noting how exceptionally soft the fabric feels and how perfectly personal images are recreated. People also truly love the beautiful packaging and the thoughtful small gifts like custom wooden keyrings included with their purchases. Consumers are consistently impressed by the seamless ordering process and receiving their items just in time for important family celebrations. Though some customers were dissatisfied, mentioning unexpected product flaws such as incomplete design outlines or faulty garment details alongside extremely long delivery delays for unfulfilled orders.

What people talk about most

Product

Customers expressed great satisfaction with the product, frequently praising the high quality and lovely... See more

Quality

Consumers find quality to be exceptional, frequently praising the gorgeous fabric, amazing sewing, and... See more

Order

Clients share satisfaction regarding their order, highlighting an easy ordering process with numerous choices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a jumper for my husbands birthday, personalised with a drawing done by our child. The order process was easy with lots of choice regarding style, size and colour. I then uploaded the i... See more

Rated 5 out of 5 stars

I was hesitant to order because I wasn't sure what I'd actually get.. but my expectations were totally exceeded! I didn't have a quality photo to use, only a screenshot from a video. I messaged Irwan... See more

Rated 5 out of 5 stars

Brilliant from start to finish. Love the jumper, great quality and finish and came with some really sweet extra personal bits. Super amazing communication and would highly recommend this company and p... See more

Rated 5 out of 5 stars

The contact was so personal, I felt like Irwan actually cared and was genuinely grateful for my order. Delivery was swift and I was kept informed about when I would receive my order. When it did arriv... See more

Company replied


Company details

  1. Gift Shop

Written by the company

We create hand-drawn outline arts of your memorable moments keeping your sweet memories close to your heart 💕


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

169 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.5

All reviews

(169)

35 reviews in the last 12 months

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Rated 3 out of 5 stars

good product. Disappointing service

I was happy with the product but the delivery was late. i got a notification on Wednesday saying the order was dispatched but i didn't get delivery until the following Monday, despite the 48 hour delivery service paid for, the day after mothers day. I was unable to get a response when trying to contact people to get an update

March 26, 2025
Rated 5 out of 5 stars

The most incredible gift I’ve ever…

The most incredible gift I’ve ever purchased. I ordered a gold pendant for my grandmother with a photo of her 3 children, one of which we sadly lost recently and I know how much it hurts my grandmother but this one photo is so special to her and to now have that image on a wearable beautiful gold pendant is truly incredible. What an incredible business momentsmade is, enabling the creation of gifts that are truly breathtakingly special. My grandmother will be overjoyed as will others who see the gift at her birthday. Thank you for such a unique gift.

March 25, 2025
Unprompted review
Rated 5 out of 5 stars

Everything I wanted and MORE!! Thank you all so much 🤍

I ordered a jumper for my boyfriend after his dog passed away with a photo of him and his dog on the front and his dog’s paw print on the sleeve. We received the jumper today and just wow 🤩 the quality, the detail, the thought and care they put into this jumper is amazing! Irwan and his incredible team have made a sad moment into to such a special memory and I honestly can’t thank them enough! It was such a lovely surprise for my boyfriend

The customer service was also brilliant! Quick to respond, understood what you are asking for, so thoughtful and caring and made the process so much smoother. I can’t fault them one bit!

I will definitely be ordering again in the future! The quality you get for the price is amazing!

Thank you all SOO much 🫶🏻

March 24, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely appalling service

Absolutely appalling service. Ordered in time for a birthday present. received an email to say it had been posted but no tracking details. Multiple attempts to contact the company. 2 weeks later the email to say they have lost my picture but yet tell me my order has been posted. Asked for a refund but don't hold out much hope. Avoid at all costs!

March 21, 2025
Unprompted review
MomentsMade logo

Reply from MomentsMade

Hi Nicki! Thanks for your honest feedback. I'm really sorry that due to missing photo we couldn't complete your order in time. I wished that we could still work on your order, however we understand that you have opted for a full refund. Please take care and we hope that we could work on your future orders and ensure that we sent an email as soon as we noticed that the photo you uploaded wasn't uploaded properly.


Many thanks,

Irwan
Founder

Rated 5 out of 5 stars

Amazing experience

Great service, I messaged with a photo to ensure it would be a good fit and they got back to me the next day. The quality is excellent and I loved that they added a printed photo of the image used also. Can’t wait to use again! Shipping did take a while but ordered far in advance so not a problem and expected as it’s a small business.

March 18, 2025
Unprompted review
MomentsMade logo

Reply from MomentsMade

Hi Sian! Thank you so much for your feedback. I'm so happy to hear that you're loving our artwork! We will definitely continue working on our shipping. It's such a privilege to be able to work on your order. Thank you for supporting my small business, it means a lot for me 🙏🏽❤️.


With love & gratitude,

Irwan
Founder

Rated 5 out of 5 stars

I bought it as a birthday present for…

I bought it as a birthday present for my husband, using one of the coolest photos he had with our dog (that passed away 2 years ago). He absolutely loved, I could see from his expression was something he didn’t expect at all and it made him so happy. It brought tears to my eyes, what a lovely memory ❤️

March 1, 2025
MomentsMade logo

Reply from MomentsMade

Hi Barbara! Thank you so much for your feedback. I'm so happy to hear that your husband is loving his gift! It's such a privilege to be able to work on your order. Thank you for supporting my small business, it means a lot for me 🙏🏽❤️. I hope that our artwork can always keep their memories alive for many years to come!


With love & gratitude,

Irwan
Founder

Rated 5 out of 5 stars

Best gift ever!!

What a lovely gift, made with accuracy and top attention to detail! It’s a unique idea for your special someone, drawn by hand I believe and crafted and packed with care. Will absolutely order again!

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

2 Jumpers Bundle

Was worried at first about actually buying 2 jumpers incase the printing was wrong or the sleeve print was wrong but turned out perfect, very happy with the jumpers 😁

January 29, 2025
Rated 1 out of 5 stars

Disappointed is an understatement

Disappointed is an understatement. I ordered 2 matching hoodies in plenty of time for Valentine's day, after a frustrating delay between receiving an email telling me my order had been dispatched and the parcel actually being handed over to Royal Mail... They arrived and one hoody has a completely random date on and the wrong placement! I've tried multiple times to contact the seller via email and Instagram and have been promised it would be resolved and I'd get a replacement in time for Valentine's day, but now I'm being ghosted.

I sent a photo with my initial email and then told they need 2 photos before they will send a replacement... why? My original email clearly showed the hoody was incorrect. Now I'm still left wondering if the replacement will arrive and we're now 3 days before Valentine's Day so I'm not hopeful at all. It has completely ruined what I thought was going to be a cute gift. I now have limited time to go out and find an alternative gift, meanwhile being £60+ down on what I'd already spent. I question whether this company is actually based in the UK as they promote given the delay in shipping and response times.

I hope they will stick to their word and send the replacement in time, but I'd hesitate before using them again.

February 10, 2024
Unprompted review
Rated 5 out of 5 stars

Happy is a understatement!

I ordered this for my partner as a valentines gift and to say I’m happy is just an understatement. It’s such a soft and beautiful material the quality is outstanding. The Roman numerals are a reminder of the start of our relationship is such a sweet and personal touch that they help bring to life. It’s more than just a hoodie for me it’s a reminder of our love and I cannot thank irwan and their team for making it happen. I will definitely be coming back again to get myself one. Do not hesitate to purchase from them absolutely amazing.

February 8, 2025
Unprompted review
Rated 1 out of 5 stars

Awful experience

Awful experience, I will be seeking a refund through my bank unless rectified soon. The team completely messed up my order and are now ignoring all attempts to get in touch with them.
I’m extremely frustrated and disappointed as I was excited for my design and the team were initially great with their customer service.
Order number 8K73NC21L

January 6, 2025
Rated 5 out of 5 stars

Amazing product!

Amazing product!

January 6, 2025
MomentsMade logo

Reply from MomentsMade

Thank you so much Sophie! It's been a joy working on your order and we're so happy to hear that you're loving our work! Thank you once again for supporting our dream.

Rated 5 out of 5 stars

I ordered one hoodie and two coasters…

I ordered one hoodie and two coasters as Christmas presents for family members. Was really happy with the products when they arrived. Really good quality, and very quick delivery too. I ordered in mid November to allow enough time, but order was here within 5 days. Will definitely recommend to others and be using myself again in the future too.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

I’ve got 3 hoodies now

I’ve got 3 hoodies now - 2 last year and 1 this year and I’ve never had any issues with the hoodies or the delivery. The condition of the hoodies I ordered last year are pretty much the same as the one I just received, so pretty good quality too.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

Just wow!

Just wow!
Thank you so so much!
I ordered a hoodie for my sister who recently lost her son and the picture is better than I could have imagined.
I am absolutely over the moon with this jumper. It arrived today and I can’t wait to give it to her.
Communication and service was brilliant. Delivery was very quick.

December 23, 2024
Unprompted review
Rated 5 out of 5 stars

The best order I've made for Christmas this year!

Easy to order and upload photo. Good email communication (not too much!!) and arrived promptly. Beautifully packaged with care, and with my original photo included too so easy to see the original picture and the finished product side by side. Great quality T-shirt and embroidered so precisely and neatly. Looks perfect! Couldn't ask for more and will definitely be ordering again!

December 13, 2024
Unprompted review

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