Momentum Reviews 

I am not surprised by Momentums poor rating. Twice bitten trice shy. Twice in my history with momentum I ended up losing every cent due to SARS apparently. Yet I pay my taxes every month as an employed citizen. This time around I waited since 15 April to find out today after my continuous calls that every cent has been paidvto SARS. I will NEVER use MOMENTUM again. The call agents are 5 stars and need to scramble to give answers that the so called administrators are too useless to give. Even a simple email would be accepted. Yet nothing! Much better companies to use, stay away from MOMENTUM. If offered funds @work by your employer rather make your own arrangements through a trustworthy company. Extremely bad communication and processes they follow. Thank you to the excellent call agents , such a pity you work with such incompetent administrators.

Petrus Botha

I have been trying to get my molars removed. To my mind, that's a basic but critical procedure that should be covered by my health insurer. wrong. In the process of getting pre-authorisation from the insurer, I discovered that many specialised dentists do not contract with momentum. I'm no expert on these things so I might not have the full picture, but that just seems off. What's the point of having an insurer if they can't collectively bargain for their clients for such a simple medical procedure? Im unwell so I cant do research on this forever. The end result is that the bulk of the bill is now sitting with me. Are my expectations too high or do other health insurers offer better benefits?

This is the first time in my life that I received such pathetic service from such an unfriendly doctor on hello doctor using momentum health from Dr Sinazo Mtimkulu

The doctor was so rude and friendly and didn't want to hear anything that I had to say. I have been feeling so sick and called my doctor so I can get an antibiotic injection and a voltaren injection.

Dr Sinazo spent so many minutes arguing with me that there's no such thing as an antibiotic injection. Then what is Rocephin???? You don't treat people like they stupid when they are calling you and asking you for help.

She openly said that she will not give me a doctor's authorization for flu. How do you know that it's only flu if you haven't even examined me!?

I've used hello doctor before to get medication when I don't need to go to the doctor by this time I know exactly how terrible I feel.

And I'm not your child asking you for a favor either, I pay money to have the service.

I've been taking pills for flu but the way I feel so bad I needed that injection. I have been in constant pain from 2:00 this morning and this doctor has the audacity to give me attitude and act like she's doing me a favor

That doctor was absolutely unprofessional and rude she didn't even bother listening to my symptoms she didn't even bother listening to what I'm feeling and how bad I'm feeling and this is the first time I have been so sick in a very long time.

Is it not my choice if I feel so bad that I actually want to take an antibiotic injection instead of taking pills?

Why am I being treated as if I'm getting the service for free when I pay my money for it.

I was about to take momentum health for me in a personal capacity but I will NOT do that because of your terrible service

I told her that I'm not happy with how she's handling it and I want to speak to a team leader she promised me that a team leader will call me an up till now they has been no call

Is people are not in the job to actually help people then don't be in your job in the first place you're not doing me a favor.

In a client facing environment where your patients held is your best interest you do not treat them like you are doing them a favor you should not be in this profession if this is how you treat people.

And unfortunately I will not leave this hanging. After being sick for so many hours today in consistent pain to deal with a person like you who absolutely does not care about client service and treats me so rudely

Please expect me to take this further Sinazo Mtimkulu and to cancel this policy eventually with momentum health for me and never ever use it again.

DO NOT TREAT PEOPLE LIKE THIS.

I am only 3 months with momentum and my husband had an accident. They helped me professionally and also let me buy back our car. I was with other insurance companies and they were not very helpful. If you want Pease off mind please go to momentum you won't be sorry ever. Than you Momentum

Momentum had sent me my contract in Afrikaans instead of English. I had requested it numerous times throughout the years but never kept proper records but I have at least 3 emails where it shows I requested it and they still never sent it. This lead to me having to use their website for information as that was the only place I could get the information in English.

Their website is not actually correct with all the information which is why I was paying under false beliefs.

I took this matter to the ombudsman but the ombudsman did show bias, which is why I will be seeing how to have them investigated. Proof of bias is that Momentum staff and ombudsman dealt with each other on a first name basis (this shows that they have a friendly / acquainted relationship) so this was not kept completely professional, the ombudsman contradicted themselves in the findings to be in favour of Momentum and the ombudsman stated that the contract being in the wrong language is ok for basic understanding, which is obviously not at all ok because a contract in the wrong language is not ok. I also have proof that Momentum **** to the ombudsman about one of my requests for the contract having ended up with me receiving my contract, which is not true and have brought this up with the ombudsman but they don't care which is why there was obvious bias against me. It was decided that a compensation of R 1 000.00 would be offered for "poor service". This is obviously not acceptable after having had the policy for nearly 19 years, R 1 000.00 was less than the monthly premiums and this is not a matter of poor service but actually a matter of Momentum breaking the law.

As this offer is obviously nothing less than an insult and they refuse to compensate by a full refund, which was requested at the start and then changed due to Momentums handling of the matter and being factually incorrect during the time dealing with the ombudsman, I have now been left with no choice other than to start taking legal action against Momentum for their contraventions of the Long Term Insurance Act 52 of 1998 in regards to 48(3) - The policyholder shall be entitled to be provided, upon request, with a copy of the policy. I also have an email from the Momentum investigator stating that there was a request for the contract and that Momentum never sent me a contract. I have also requested a phone call from 2011 which after about 8 months now they still have not sent.

One day they are going to feel the brunt of their actions because more and more people are getting fed up with them and that they get away with doing illegal activities because they are a big corporate company.

A bunch of liars! Worst and most untrustworthy insurance company by far. Sales agents are selling insurances but have no idea what their really selling. Client service is pathetic. Claims department is useless. Investigation department has a guy by the name of Neil who is so lazy and never does his job with a sense of urgency. I'm sitting for 6 months with a claim that hasn't been paid due to momentum trying to pay me not even a quarter of my insured value. I feel that the Investigation guy has a lack of efficiency and customer care knowledge. Stop taking our money when you guys know you don't want to pay us out when we are in a situation! Beware people Momentum is a no no for business and personal insurance... we have been with Momentum for many years and now we finally claimed and it had been the worst experience ever

Worst short term insurance ever when it comes to customer service and care. I reported a claim was told an assess reassess would be calling the Panelbeater to make an appointment they never did. I called Momentum but to no avail they unable to help and assist. momentum makes life very difficult and uneasy. Try not to use this insurer.

Just a further update to demonstrate there inability to customer satisfaction, I calls the claims department was told that the assessor already did the assessment and extras are been added another lie as nominee came out to the Panelbeater to complete the assessment, I am waiting for momentum to call me but to no avail

WARNING > DON’T TAKE OUT THIS POLICY WITH MOMENTUM.

MOMENTUM’S STALLING POLICY. Expect repeat stalling tactics and exhaustion, anything but a fair claim settlement from Momentum. Their modus is to wear you down, requesting information, which is then supplied, and then months later they request more information which is supplied, and then months later, repeat, repeat. A year has gone by, and now their tactic is to say the information is out of date, and we must repeat the claim reports. But now here’s the thing, THEY REFUSE TO TELL ME IF THERE ARE ANY FURTHER REQUIREMENTS AFTER THAT. And they say that we must also continue to pay the premium while they draw this out. So, it seems we can go another year. In the meantime, my partner is very ill.

Momentum broker RPS Braam van der Mescht sold my partner a Momentum policy (202857868) for a payment of R200 000 in the event he cannot work. He paid the policy for 17 years, circa R80 000. He was diagnosed with Pseudomonas, Asthma, and Alzheimer’s. I approached the broker in November 2022 to claim on Gerrit’s behalf. Van der Mescht said it was a matter between us and Momentum and declined to help but sent me some forms, which later proved to be not the full forms that we needed.

And so started the merry-go-round with Momentum.

For over a year now Momentum has been giving me the run around requesting more and more reports. They are now saying that the original report from the Neurologist is outdated, and we must start all over again with a new visit to the neurologist with all the tests repeated in spite of the fact that the clarity in the report that the situation is degenerative. I have asked them to tell me if we go back and do the tests again, what else they would need after that. THEY REFUSE TO TELL ME. So, if there are any Momentum directors who care.
1. Would Momentum agree to pay out if we can redo all the tests and send them the same report but updated? Or are they again going to ask for “more information” and IF SO, WHAT WOULD THAT REQUEST BE?
2. If they refuse to pay out, is it possible to at least get back the R80 000 that they received, as I feel my partner was sold a policy not fit for purpose?
3. If not either of the above, the public must please be warned about this sort of policy; one that claims to pay you in the event you cannot work. Invariably the claim will occur when one is sick and won’t have the health or the faculties to contend with the Momentum policy of stalling until one gives up.
Shame on you RPS the brokers who earned commission on this. Shame on you Momentum for your lack of understanding of the duty of care.

CJ Backstrom

WHY I BELIEVE YOU IF YOU INSURE WITH MOMENTUM
DO SO AT YOUR OWN RISK!
MT**********2
I alerted Denise Petzer a Senior Claims Adviser as to a possible outcome of product failure that would potentially lead to Product Liability Claims against Momentum.
I was assured by her that I had Product Liability cover to the value of 5 million and I was doing the right thing by advising them as to the potential claims and not to send out the products.
After filling in lengthy requested documentation they sent out a loss adjusters who was not able to confirm if my concerns were correct.
It was the opposite, they gave the product rave reviews!

BUT THEN IT CHANGED!

Once they had done that, Momentum threw the book at me and used every clause they could copy and paste to advise me that if I sent out the product I would be held responsible for any claims!

WARNING WARNING WARNING - MOMENTUM IN MY OPINION WILL MISLEAD YOU INTO BELIEVING YOU HAVE DONE THE RIGHT THING AND THEY WILL THEN WALK AWAY AND BELIEVE IT OR NOT "WISH YOU GOOD LUCK" for the future :)

I suggest if you want to insure with Momentum, please realise that you go through to a call centre and you can "never again" get hold of your SENIOR CLAIMS ADVISER by telephone.
You can expect to be mislead and then have the book thrown at you for trying to asssit them!
I WOULD BELIEVE THAT YOU INSURE WITH MOMENTUM AT YOUR OWN RISK

Claim Number : CP609512MS
Momentum gives the worst insurance service I have ever received!
As a premium paying client, you would think you have peace of mind when there's an accident, think again!

I had an accident on 28th April, which was extremely small, and to date every *********** advisor I have spoken to at Momentum, coupled with their *********** assessment firm, Netassess, has been trying to figure out my damage.
Firstly, the incident was on the left side, however, every time I speak to Momentum they as well as their assessment firm, who has physically assessed my vehicle, talk about right hand side damage!
Secondly, my damage is in line with how the incident occurred, but they advise I am claiming for old damage, how can they even say this when they themselves do not know which side they assessed?
Further to the utter incompetence of Momentum and their service provider, whenever I call, they are always "going to call me back", which never materializes.
I have lost patience and worry what their service would be if one has a major accident?