Momentum Reviews 

Momentum and customer service is an absolute joke. Look for another pension or funds at work provider! It's frustrating to work with momentum and the slow customer service! 48hrs per msg response means it can take up to 10 days talking to 4 different people and then they still are not able to help....it's a shambles!

I’ve been with momentum since we purchased our home. We had wall issues 1 year ago and then it was declined due to “maintenance” we were provided with visual “evidence” as to where the lack of maintenance was. We then had it fixed based on what momentum had issues with. After heavy rains and storm in the Western Cape region there were some damages due to that. Momentum home insurance came out to assess. Again declined to maintenance. According to them it needs to be in 100% condition . so basically when a storm actually damages things you have to be on the roof to fix it immediately apparently or when anything happens to your home structure that’s out of your control you need to fix and pay out of pocket yourself but pay momentum monthly premiums for the fun of it.Absolutely absurd! So I’ve been paying a monthly premium that is more costly than other well known insurances for home coverage thinking that I would be well covered but oh my! I have friends and family on lesser premium plans with other insurance’s that goes above beyond for their clients but I was giving money away ! Never again! It’s a scam honestly.

Worst experience ever with momentum..inefficient and incompetent service..please stay away.

We enrolled in Health4Me, but several employees are unable to register on the app. I emailed support on May 20th and followed up on May 22nd, yet we’ve received no response. It’s now May 28th, and one employee urgently needs authorization for healthcare access, with no progress. Momentum is prompt in collecting monthly premiums but fails to provide timely support when it’s needed most. For a health-related service, taking a week to address an issue that blocks access to care is unacceptable.

I’m deeply disappointed. We’ve faced similar issues with Momentum before, and it seems the only way to get a response is through public complaints. This could have been avoided if they prioritized and promptly addressed support queries.

Don't buy a car with momentum warranty as garages won't do the repairs that's needed . Biggest scam going bbc need to investigate this company

I had the worst Customer service from Juanita and Charlton. I did not receive a claim number. But they were harassing me for the number when I asked for a report. You would think we're the bad bosses. I was appalled.
To date I still never get the report. There attitude is a disgrace to say the least. I sent emails to claims dept. NO response. They keep on throwing into my face that I have had 3 Insurance policy. And how must they help. Surely common sense should be applied. Obviously my now the recent policy.
I wanted my washing machine repaired. And never gave me any Ref nr.

Silvex sent the report on the 29th April to them.

And Silvex worst 3rd party ever. The technician only took pics. Tested nothing. They were also very very rude to me.

Why because I want my machine fixed.

I want another 3rd party to come have a look. I was advised when taking out this Insurance you had experience 3rd party companies.

Where are they.

And I want to know where is my report.

And a response and those 2 ignorant consultants to be taught how to deal with clients.
We are paying there salaries.

My husband is a pensioner with Momentum, he has to return a form proving he’s still alive April & October. Unknown to us they changed the goal posts to Dec & I assume June now we are still waiting for a pension payout having been without any income for 4.5 months.
We retired to Spain & can now no longer afford to phone them, family have assisted all they can. We are having to use food banks to be able to eat. We are going to have to rehome our pets as we can no longer afford to feed them. Our landlord has been supportive but after this month he’s going to start eviction proceedings.
All this is not our fault but Momentum & their pension fund Denpen. As a pensioner you live on a fixed income and our small amount of savings have been used up.
They promise to e mail you numerous times but don’t believe a word they say

To be quite honest, I would have given a 0 rating for the frustration and issues I’ve had to stop this annuity due to affordability. But after the assistance I’ve received today from Kia, I needed to increase the rating. KIA a big thank you for your service, humanity and understanding. I will recommend all clients of Momentum to work through you. You are the bright point at Momentum and would like to take this opportunity to say THANK YOU - you deserve 5 out of 5. You deserve all of my thanks and gratitude.

Bravo to Graeme.

I will never recommend Momentum to anyone. I am an expat, went through the whole process with SARS to cease to be a tax resident. After 3 years aboard I can request for my Policies to be paid out. I submitted all my paperwork to Liberty and Momentum with a whole bunch of info I initially supplied to SARS to get my letter, to both Liberty and Momentum at the end of Jan 2025. Liberty completed everything along with the Tax directive from SARS and paid out within 4-5 weeks. Momentum did nothing during this time. Eventually on 12 March Momentum asked for more documents. I supplied these. On 25 March Momentum asked if they should do simulation request with SARS or the actual directive. Responded on the 25th to do the actual directive. On 31 March they just sent another email to say they will be asking for more information. Like what is actually going on with Momentum. Ive supplied every single document they asked for and they were ready to submit. Almost 3.5 months after send through the initial documents and they are still messing me around. Liberty received all of the same information and had no problem with completing the process. A warning to people do not put your money with Momentum

I have cancelled my Momentum Multiply membership in the beginning of February 2025. After numerous emails, phone calls , business WhatsApp chats and assurances that my membership AND gym membership will be completely cancelled by the end of February 2025 and yet Momentum decides to unscrupulously and unlawfully deduct money from my account again! It's called fraud. I clearly stated that NOTHING should be deducted again from Momentum Multiply as of February 2025. Momentum Multiply assured me that everything is cancelled by the end of February and I even received SMSs. I've also asked that Momentum needs to confirm that my gym membership MUST be cancelled and and yet another premium has gone off. Momentum WILL rectify the issues immediately else I'll have to report this to the Ombudsman. To everybody out there NEVER EVER join Momentum or their Multiply ripoff. They hire and use unskilled cheap labour who is only there for a salary and cannot comprehend the seriousness of business. You can't entrust a company to people who lack responsibility. Momentum and Multiply appears to be nothing more than fraudsters at best.

Asked momentum for a quote for medical insurance, the lady phoned and said it's gonna be over R2000 for me and 2 kids and when I said that's too expensive she dropped the phone without talking further. Very bad customer service will not go back even if I can afford it

Exceptional customer service from Nontuthuko, fast response, and great understanding. Whenever I ask for a membership letter, for some reason the employees act as if that was some sort of big deal to get. this person answered and sent it to me in an instant, 10/10

Lifereturns reassessments were done, completed with the assistance of a consultant.

I have been trying to claim on my father's policy for my mother, who has Alzheimers, to pay for her care. I have been waiting a year. At first they requested document after document, which seemed reasonable but then it apparently needed a tax directive and now they have stopped replying to me. My father paid into the policy in good faith and to make sure my mother could be looked after. Disgusting service.

Hi.ihave a pension annuity with momentum.i submitted my claim in November.Well nd good.received the forms.nd submitted it all in.i called the call centre to speak to a client.only to b informed they need my tax number nd my id signed by me 3 times.done nd attached it together sent it.that was a Sun afternoon.i submitted it.see nothing happen after that.wen i called them again.they sd i didnt send in my tax number.i did it was attached to my id copy.which the lady handling it never saw..if i didnt call i wouldnt have known.i resent it in.wen i called last week they sd they waiting for the directium(dnt know if its the right word).i was sd as soon as they recieve it they will put the money in my acc.which was nt done.so Christmas i was centless,i called them on Fri this week the 27th.i spoke to a kind lady.who told me it came frm the tax office.she will mark it urgent nd got it sent to the lady in charge.she assured me that she will speak to lady to credit my acc.bt still nothing.i dnt know wats happening at ur offices.i surely will nt recommend momentum to anyone again.people take the job,cos they are desperate. Bt dnt follow it thru'.
incompetence.start sifting ur staff.somebody is fooling arnd.look at the amount of bad reviews.u dnt need people like this to handle ur company.u worked hard to put out there.People are too busy celebrating rather than doing their work.i am very upset .cos it was sd 7-10 days.they will pay me out.nw it gone so long..thecladyvthat helped me on the 27th was the the only one understood my problem.

I have unit trusts from Momentum Investment for over ten years. Requesting a backdated Capital Gains Report for 2021 required by SARS seems to be a momumental feat to obtain. Repeated attempts to request this from their Client services department yields nothing but the same report despite informing them its for the wrong year.

I have struggled with this for over 2 months now. When submitting a request via email they either do not respond or respond with no explanation with the wrong information. There is no reference number by which you can track an ongoing issue.

Only their complaints department seems to gain you a bit of traction.

Its even more disappointing that I see not once has Momentum felt it needs to respond to anyone with complaints on this platform.

How can they do to improve their service ratings.
Respond the Trust Pilot to show you care about your clients and your reputation.
Have a proper reporting system that can give reports needed by SARS for previous years, as required by any Financial Service Provider.
Have a proper customer service system that tracks client queries complaints and follow up on them.

Momentum is scam, I have seen reviews from medical, insurance and RAs until i applied for my two pot savings on RA.. They are crooks..

Momentum The WORST MEDICAL SCAM SOUTH AFRICA HAS SEEN

WARNING TO ANYONE WANTING TO TAKE OUT ANY TYPE OF COVER WITH MOMENTUM!!!

ALSO PAY CLOSE ATTENTION TO Their FACEBOOK REVIEWS, THE DERECOMMENDATIONS OUT WAY THE RECOMMENDATIONS. THIS SHOULD BE THE FIRST REASON TO STAY FAR AWAY FROM MOMENTUM!!!!

Please be careful of this company, Momentum is not at all what their advertisement claims to be and I would suggest not getting any cover with them.

For 3 years now, Momentum has been deducting money from my salary religiously but yesterday was when I found out that they wouldn't so much as authorize a Dr's visit for me.

Imagine my surprise hearing this, a company that has been taking from me for years, couldn't cover my medical needs. I've been as sick as a dog, barely being able to get out of bed I had to make my way to a Dr.

I contacted Momentum advising them of how terribly sick I am and instead of assisting me the call centre agent brushed me off and said I need to contact different departments.

I did as the call centre agent said. I managed to arrange a call back to the other department, which was supposedly a Dr that I was waiting for a call from.

I received a call back but I highly doubt this was Dr, the background sounded like somebody that was standing on a corner or a tuckshop line. The communication skills were very bad and the caller did anything but assist me.

I got directed back to the call centre which was very disappointing because I realized at that point my health doesn't matter to Momentum at all, I could've literally been dying and Momentums main aim was to get me off the phone with no assistance. They literally take my money each month but wouldn't assist me in any shape or form.

I'm now adding this review to warn others, Momentum is a total NIGHTMARE!! And if you could, please stear away from Momentum as they not anywhere near value for money, they aren't going to help you in your time of actual need!!! I've been at home for the past 3 days, very ill.

It's no secret I need to see a Doctor but momentum won't authorize it, please please please, Momentum is a SCAM. Momentum is a very big SCAM.

I called the call centre for Momentum Insure at 17h50 (10 minutes before closing time) & was connected to the brilliant Tapiwa. He patiently waited for me to gather all my information and search pricing for the items I wished to add to my policy. He was super efficient & professional and managed to even decrease my premium! Fantastic service! Thank you Tapiwa for all your assistance and patience!