MOMO Kombucha Reviews 

293
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally flavorful and refreshing drinks, noting that the unique seasonal varieties are a fantastic alternative to alcoholic beverages. Consumers also highlight the prompt, reliable shipping processes, alongside a friendly and helpful support team always ready to assist with any questions or inquiries. However, some customers also noted occasional issues with their orders, such as receiving incorrect items, damaged packaging, or experiencing delayed deliveries from couriers. A few reviewers additionally mentioned frustrations when tracking missing packages, finding missing product expiry dates, or trying to resolve subscription delivery problems.

What people talk about most

Product

Customers had positive experiences with product, expressing absolute delight over the delicious taste, great... See more

Quality

People report positive experiences with quality, expressing high satisfaction with the delicious taste and... See more

Customer service

Consumers find customer service to be positive, highlighting quick responses, helpful agents, and fast... See more

Order

Reviewers highlight ambiguous aspects of order experiences, noting prompt delivery and perfect items online.... See more

Delivery service

Clients share satisfaction on delivery service, highlighting very fast and timely delivery alongside... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although I am not an expert, I have tried many brands of kombucha & those from Momo have been the most flavourful. Their regular offerings are pretty darn good but their seasonal collaborations with N... See more

Rated 5 out of 5 stars

I first tried Kombucha a year ago and have been ordering more since. I started with the Rhubarb which was really nice and have been trying the different flavors since. No problems with ordering or d... See more

Rated 5 out of 5 stars

Along with GO Kombucha the most authentic kombucha made with 100% integrity in the U.K. Lovely people who are passionate in what they do. Good luck in taking your brews to the next level and making bo... See more

Rated 5 out of 5 stars

I discovered Momo Kombucha about a year ago at a local deli. It immediately became my favourite Kombucha. This week, I ordered online for the 1st time; a 6 pack of the Passionfruit Limited Editi... See more


Company details

  1. Soft Drinks Shop

Written by the company

MOMO Kombucha aims to be the UK's highest quality and best tasting kombucha. To do this, we are certified organic and B-Corp, brew entirely in small glass jars, and completely unfiltered for a fuller depth of flavour.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

293 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 20% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.7

All reviews

(293)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A company I think you can believe in.

Excellent product from company who really believe in what they are doing. Ethical in their approach and packaging and delivery. The product is awwesome and though not the cheapest on the market I feel confident about what I am getting. Nice communication too.

August 20, 2023
MOMO Kombucha logo

Reply from MOMO Kombucha

Thanks for your lovely feedback, Annie. We're on a mission to create the tastiest and highest quality kombucha... while its not always the easiest, we're delighted people really appreciate it! Love from, the MOMO team x

Rated 5 out of 5 stars

Momo Kombucha is great!

Momo Kombucha is great!
Well packaged, delivered quickly and so delicious.

August 21, 2023
MOMO Kombucha logo

Reply from MOMO Kombucha

Thanks Helen! Love from, The MOMO team x

Rated 5 out of 5 stars

Very good customer service and product

Very good customer service. Purchase arrived as communicated. Product delicious and hopefully will prove a bonus to our health.

August 20, 2023
MOMO Kombucha logo

Reply from MOMO Kombucha

Thanks for your lovely feedback! Love from, The MOMO team x

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. Great taste but a little expensive.

August 20, 2023
MOMO Kombucha logo

Reply from MOMO Kombucha

Thanks for your feedback, Karen. We appreciate that MOMO is a premium kombucha but we hope its worth a little extra. Our aim is to be the UK's tastiest and highest quality kombucha, and to achieve this we brew entirely in small glass jars, use organic ingredients and leave it raw and unfiltered. With a similar price to a barista coffee, we hope you feel energised and lots of gut health benefits! Love from, The MOMO team x

Rated 5 out of 5 stars

Really good kombucha …

It tastes really nice and very good service and aftercare

August 20, 2023
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Reply from MOMO Kombucha

Thank you, Michaela! We're delighted to hear you're enjoying the MOMO experience. Love from, The MOMO team x

Rated 5 out of 5 stars

Great product

Great product. Brilliant communication. Speedy delivery.

August 20, 2023
MOMO Kombucha logo

Reply from MOMO Kombucha

Love your feedback, Katie! Straight to the point - thank you :) Love from, The MOMO team x

Rated 4 out of 5 stars

Product superb but will I always be able to afford it ? …

I love thé product and the different flavours. It was delivered within the given time frame. The only reason I didn’t give it 5 stars is the price. I do appreciate the quality compared to supermarket bought but I see it as a luxury to be able to afford it.

August 20, 2023
MOMO Kombucha logo

Reply from MOMO Kombucha

Thanks for your honest feedback, Barbara. We hope you appreciate the premium price due to our small production method in 10 litre glass jars, the highest quality organic ingredients and leaving it completely raw and unfiltered. Love from, The MOMO team x

Rated 4 out of 5 stars

Please ensure the delivery address is…

Please ensure the delivery address is complete. House name was missing from previous delivery. Thanks

August 13, 2023
MOMO Kombucha logo

Reply from MOMO Kombucha

Sorry to hear about the delivery address error, we'll look into it and make sure it doesn't happen again. Thanks for your support and patience. Love from, The MOMO team x

Rated 5 out of 5 stars

10/10

Glorious! Best kombucha there is

August 8, 2023
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Reply from MOMO Kombucha

Thanks Laura! I'll share with our brew team and they'll be chuffed :)

Rated 5 out of 5 stars

Kombucha

Momo Kombucha is the best I’ve tasted so far. It has a lovely sharpness to it, my favourites are Turmeric and Ginger & Lemon. Well Done MOMO. Thank you.

August 7, 2023
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Reply from MOMO Kombucha

Thank you for your lovely feedback. Turmeric is also a brewery favourite !

Rated 5 out of 5 stars

Love it

Love it. So refreshing. Definitely ordering more as gone through them so quick.

August 2, 2023
MOMO Kombucha logo

Reply from MOMO Kombucha

Thrilled to hear you're enjoying a regular MOMO. Thanks for your support, Gail

Rated 5 out of 5 stars

Great product and feels like a very…

Great product and feels like a very personalised service with the customer experience being important to them. I like the updates that you get about the product; where it originates, how its made etc. PS: All the flavours are amazing x

July 18, 2023
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Reply from MOMO Kombucha

Thank you Deb! All our team will be thrilled to hear your lovely feedback. Have a lovely day

Rated 5 out of 5 stars

Always helpful and friendly…

I’ve always had a helpful and friendly service from Momo and a prompt delivery with the best Kombucha. I’ve just tried the newest addition, Watermelon, and it’s gorgeous! Thanks so much.

July 24, 2023
Unprompted review
MOMO Kombucha logo

Reply from MOMO Kombucha

Thanks Rachael for your lovely feedback, we really appreciate your support.

Rated 5 out of 5 stars

I love the variety of flavours…

I love the variety of flavours each one is delicious. I stopped drinking alcohol 12 months ago, Mo Mo Kombucha feels like a treat, the packaging, the glass bottles. I look forward to delivery arriving and enjoy choosing a different flavour depending on my mood. I have even introduced my 15 year old Son to the brand and he has enjoyed every flavour 😀

July 25, 2023
MOMO Kombucha logo

Reply from MOMO Kombucha

Glad to hear MOMOs crossing the generations! Thanks so much for your support, Sam :)

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