Momo Lifestyle Reviews 190

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their quality and effectiveness, especially items like drying boards and stone mats that absorb water efficiently. Many people appreciate the quick shipping and the company's willingness to resolve issues, noting that replacements for damaged or defective items are sent promptly. However, some customers also noted specific issues. A few people experienced products arriving damaged or with missing parts. There were also mentions of coasters scratching glass despite claims of being non-scratch, and some dissatisfaction with the functionality of certain lights regarding motion detection and battery life.

What people talk about most

Product

People report positive experiences with product. Many customers praise the products, such as the stone mat,... See more

Quality

Reviewers highlight positive aspects of quality. Many customers love the stone mats, praising their ability... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ended up having an issue with our dry pad within the warranty time. I reached out and immediately they sent a new pad. When it arrived damaged due to carrier error, they sent a third! Perfect custo... See more

Company replied

Rated 5 out of 5 stars

i had never heard of the drying board until this Christmas when i received it as a gift. It is wonderful and is an asset in the kitchen! i have it next to the sink, and it is especially great for cr... See more

Company replied

Rated 5 out of 5 stars

**UPDATE: What phenomenal customer service! One defective product shouldn't impinge a company's reputation. My negative TrustPilot review was followed the next day by an email from Suzana T, reachin... See more

Company replied

Rated 5 out of 5 stars

Wonderful product, fast shipping and a willingness to fix problems. The item arrived damaged and a new one was shipped immediately.

Company replied


Company details

  1. Home Goods Store

Written by the company

“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day


Contact info

4.1

Great

TrustScore 4 out of 5

190 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

5 GALLON NEOPRENE COVER

I ordered the 5 gallon cover about a year ago and love it ❤️. I ordered another for a Christmas present for my mother-in-law. She loves it too!!! It is a great well made product, fits perfectly and is a great conversation piece. Thank you for the great product and customer service 😊

January 3, 2023
Momo Lifestyle logo

Reply from Momo Lifestyle

Hello Corrine!

We´re so glad that you´re happy with the product and with us.

Momo Lifestyle Team!

Rated 4 out of 5 stars

I like the product

I like the product, it works as advertised. I have previously purchased a similar mat from a different company. While the quality of the mats is comparable, the other company provided the non-slip under layer to put under the mat. Momo should provide this essential piece as well.

December 17, 2022
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Reply from Momo Lifestyle

Hello Kellye!

Thanks a lot for your review, we're glad you're enjoying the product's performance. The porous nature of the product provides a natural gripping function for most bathroom floors. All Momo products come with a 1 year warranty for your peace of mind, so please feel free to get in touch if you have any issues!

Momo Lifestyle Team!

Rated 4 out of 5 stars

Great Customer Service

The faucet looks great and is quiet. Customer service has been fantastic trying to assist us with a minor issue.

December 11, 2022
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Reply from Momo Lifestyle

Hello There!

We´re so glad that you´re happy with the product and with us.

Installation & Use:
https://www.youtube.com/watch?v=LhBf3-9KJlc


Momo Lifestyle Team

Rated 5 out of 5 stars

So far very pleased with this item

So far very pleased with this item. At first I had a few times with spills, but now that I amused to it, it works well. I will add that the instruction paper is so small it is hard to read. I haven’t been able to figure out the programable features, so I just use it on manual.

December 10, 2022
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Reply from Momo Lifestyle

Hello Lois!

We´re so glad that you´re happy with the product and with us.

Online manual to help you:
https://cdn.shopify.com/s/files/1/0492/7048/9256/files/M4_Manual_-_Momo_Lifestyle.pdf?v=1617644134

Here is also a helpful video from our youtube page on how to set the smart memory: https://www.youtube.com/watch?v=pzhL0bVbuZ4


Momo Lifestyle Team

Rated 5 out of 5 stars

Lovely product

Lovely product. Kid friendly.

December 9, 2022
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Reply from Momo Lifestyle

Hello Roseanne!

We´re so glad that you´re happy with the product and with us.

Momo Lifestyle Team!

Rated 5 out of 5 stars

Everyday Luxury Moments

I wanted a simple stone rug to replace something that I had that was similar in a way but it was too old. This product was exactly as described, and I am enjoying it. My husband is too. I want to buy more but I don't have any where to really put them right now. I will figure something out though. It arrived fast too. Great shower mat for that everyday luxury!

November 25, 2022
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Reply from Momo Lifestyle

Hello there!

We´re so glad that you´re happy with the product and with us.

Momo Lifestyle Team!

Rated 5 out of 5 stars

Didn't Cost and Arm and a Leg!

The ease of website use. The excellent quality of the product. The packaging was very well made and appealing. Shipment was really fast and package arrived in excellent condition. The cost was fair. The product is a gift and I only need the recipients' satisfaction.

November 26, 2022
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Reply from Momo Lifestyle

Hello Barbara!

We´re so glad that you´re happy with the product and with us. Your feedback means a lot to us.

Momo Lifestyle Team!

Rated 5 out of 5 stars

First of all I was impressed how…

First of all I was impressed how quickly I received my order. Loved the MoMo Dry Pad for my kitchen sink so much, I decided to order 4 more for my bathrooms and for a gift for my daughter. My second order was delivered even sooner. I placed my second order on Tuesday 11/22/22 and received it on Saturday 11/26/22. That was over the Thanksgiving holiday. Very happy with the product and the great customer service.

November 26, 2022
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Reply from Momo Lifestyle

Hello Mary!

We´re so glad that you´re happy with Drytomini. We now also have the Drytomita and Drytomita Grande made of the same material.

You can check them out here: https://momo-lifestyle.com/collections/bathroom

Momo Lifestyle Team!

Rated 5 out of 5 stars

They made it right

They made it right! My water dispenser was defective and they made it so simple and easy to have it replaced. Great cust svc.

November 5, 2022
Unprompted review
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Reply from Momo Lifestyle

Hello Stephen!

We´re so glad that you´re happy with us.

Your feedback means a lot to us.
Thank you

Momo Lifestyle Team!

Rated 5 out of 5 stars

Great pump

Nice and quiet

October 1, 2022
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Reply from Momo Lifestyle

Hello Kelly!

We´re so glad that you´re happy with the product.

Momo Lifestyle Team!

Rated 4 out of 5 stars

Was larger than expected which is good

Was larger than expected which is good. Have only used once, but food was nicely cooked. Please don't ask to tip employees for an on-line order. It is tacky. Tips are meant to be for good service in an industry that provides a service.

October 11, 2022
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Reply from Momo Lifestyle

Hello Mel!

We´re so glad that you´re happy with the product.

Your feedback means a lot to us.
Thank you
Momo Lifestyle Team!

Rated 5 out of 5 stars

The package arrived heavily damaged

The package arrived heavily damaged.
Update: Customer Service promptly replied and resolved by refund me.
I am looking forward to trying the product when it will become available.

October 11, 2022
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Reply from Momo Lifestyle

Hi Mr. Bui

This is Julia from Momo Lifestyle and I am very sorry to hear about this issue. Nothing to worry, we have also received your email and the item was indeed badly damaged, probably happened during transportation. We will refund you without hassle, please see our response via email and we should resolve it shortly.
It's really a shame you couldn't test our EasyFry ® this time and we hope you give us another chance in future.
Thanks and let me know in case there is any other issue.

Julia - Momo Lifestyle Team

Rated 5 out of 5 stars

Great Product

September 27, 2022
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Reply from Momo Lifestyle

Hi there!

We're very glad you're enjoying our product! :)

Momo Lifestyle Team

Rated 5 out of 5 stars

Excellent customer service

Unfortunately there was a technical issue with my airfryer but Daniel at customer service was quick to respond and resolve the issue. Customer service was excellent even though my purchase did not work out. The only reason I could not repurchase was because of a time constraint with needing the product right away. I do greatly appreciate the company taking care of their customers. Would repurchase from them again

September 27, 2022
Unprompted review
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Reply from Momo Lifestyle

We appreciate your feedback. Please also keep in mind that all Momo products come with a 1 year warranty, so feel free to get in touch if ever you need again!

Momo Lifestyle Team

Rated 5 out of 5 stars

A great choice from too many internet options.

I was looking for a water dispenser and Amazon was overwhelming. I saw too many dispensers that looked questionable, so I searched elsewhere. I found Momo, ordered the dispenser and cover set and am glad I made that choice. Everything works well and is easy to use with no questionable parts or unclear instructions.

August 8, 2022
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Reply from Momo Lifestyle

Hi Matto!

We're so glad that you're happy with your product! Please also keep in mind that all Momo products come with a 1 year warranty, so feel free to get in touch if ever you need!

Momo Lifestyle Team

Rated 5 out of 5 stars

Excellent Customer Service

I contacted Momo regarding an issue with the ceramic coating wearing off. Soon enough they shipped me a brand new unit! Prompt and efficient service! Better than Amazon!!

September 14, 2022
Unprompted review
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Reply from Momo Lifestyle

Hi Jodi!

We're so glad that you're happy with us! Thank you for your feedback :)

Momo Lifestyle Team

Rated 5 out of 5 stars

Very nice product

Wish I could remember what I was searching for when I saw very informative site about Momo-lifestyle bath mat.
I liked the information presented and that this product is better than stepping out of a shower onto the rug you stepped on yesterday and the day before. My order was shipped quickly and arrived well packaged. It’s been only a few days of use so far and I’m extremely pleased with my purchase.

August 30, 2022
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Reply from Momo Lifestyle

Hi Ann! We're so glad that you enjoyed your bath mat and experience with Momo Lifestyle, this is very important to us!

If you enjoy our Drytomita, you may also be interested in our Drytomita Grande and Drytomini for your bathroom, also made from the same mineral.

You can check them out here: https://momo-lifestyle.com/collections/bathroom

Kind regards,

Momo Lifestyle Team!

Rated 5 out of 5 stars

The MOMO water dispensing is great!

The MOMO water dispensing is great. Fills up the water glass so fast with smooth action. Definitely a great buy! Holds a charge for a long time and charges quickly.

August 28, 2022
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Reply from Momo Lifestyle

Hey Jan!

We're so glad that you're happy with your product! Please also keep in mind that all Momo products come with a 1 year warranty, so feel free to get in touch if ever you need!

Momo Lifestyle Team

Rated 5 out of 5 stars

Great product

Great product! Love the stone bath mat. Fast shipping. Will buy again.

August 25, 2022
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Reply from Momo Lifestyle

Hi there, we're glad you're enjoying your bath mat! We now also have the Drytomita Grande and Drytomini made of the same material.

You can check them out here: https://momo-lifestyle.com/collections/bathroom


Momo Lifestyle Team

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