We ended up having an issue with our dry pad within the warranty time. I reached out and immediately they sent a new pad. When it arrived damaged due to carrier error, they sent a third! Perfect custo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
“Simple Innovation” We design intelligent, practical solutions that make everyday life easier. Founded in 2018, our mission is simple: create products that work beautifully, last longer, and enhance daily life at home through sleek, minimalist design. We operate across the USA, the UK, and Brazil, serving thousands of customers who value thoughtful innovation and dependable quality. Every item we create, from our best-selling stone bath mats to our kitchen and home-care essentials, is tested, refined, and designed to deliver real comfort and convenience. Our guiding principles: • Intelligent Design – Solutions that address real needs with clarity and simplicity. • Reliability – Durable materials, consistent performance, and rigorous quality control. • Sleek Minimalism – Clean, timeless aesthetics that complement any home. • Practical Innovation – Everyday products that feel natural, effortless, and premium. We stand behind everything we make. If something goes wrong, our customer care team is here to help with fast, attentive support and solutions that put people first. A better life, through simple innovation - this is what we work for every day
66 W Flagler Street, Suite 900, 11347, Miami, FL 33130, 33130, Miami, United States
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered the 5 gallon cover about a year ago and love it ❤️. I ordered another for a Christmas present for my mother-in-law. She loves it too!!! It is a great well made product, fits perfectly and is a great conversation piece. Thank you for the great product and customer service 😊

Reply from Momo Lifestyle

Reply from Momo Lifestyle
I like the product, it works as advertised. I have previously purchased a similar mat from a different company. While the quality of the mats is comparable, the other company provided the non-slip under layer to put under the mat. Momo should provide this essential piece as well.

Reply from Momo Lifestyle
The faucet looks great and is quiet. Customer service has been fantastic trying to assist us with a minor issue.

Reply from Momo Lifestyle
So far very pleased with this item. At first I had a few times with spills, but now that I amused to it, it works well. I will add that the instruction paper is so small it is hard to read. I haven’t been able to figure out the programable features, so I just use it on manual.

Reply from Momo Lifestyle
I wanted a simple stone rug to replace something that I had that was similar in a way but it was too old. This product was exactly as described, and I am enjoying it. My husband is too. I want to buy more but I don't have any where to really put them right now. I will figure something out though. It arrived fast too. Great shower mat for that everyday luxury!

Reply from Momo Lifestyle
The ease of website use. The excellent quality of the product. The packaging was very well made and appealing. Shipment was really fast and package arrived in excellent condition. The cost was fair. The product is a gift and I only need the recipients' satisfaction.

Reply from Momo Lifestyle
First of all I was impressed how quickly I received my order. Loved the MoMo Dry Pad for my kitchen sink so much, I decided to order 4 more for my bathrooms and for a gift for my daughter. My second order was delivered even sooner. I placed my second order on Tuesday 11/22/22 and received it on Saturday 11/26/22. That was over the Thanksgiving holiday. Very happy with the product and the great customer service.

Reply from Momo Lifestyle
They made it right! My water dispenser was defective and they made it so simple and easy to have it replaced. Great cust svc.

Reply from Momo Lifestyle
Was larger than expected which is good. Have only used once, but food was nicely cooked. Please don't ask to tip employees for an on-line order. It is tacky. Tips are meant to be for good service in an industry that provides a service.

Reply from Momo Lifestyle
The package arrived heavily damaged.
Update: Customer Service promptly replied and resolved by refund me.
I am looking forward to trying the product when it will become available.

Reply from Momo Lifestyle
Unfortunately there was a technical issue with my airfryer but Daniel at customer service was quick to respond and resolve the issue. Customer service was excellent even though my purchase did not work out. The only reason I could not repurchase was because of a time constraint with needing the product right away. I do greatly appreciate the company taking care of their customers. Would repurchase from them again

Reply from Momo Lifestyle
I was looking for a water dispenser and Amazon was overwhelming. I saw too many dispensers that looked questionable, so I searched elsewhere. I found Momo, ordered the dispenser and cover set and am glad I made that choice. Everything works well and is easy to use with no questionable parts or unclear instructions.

Reply from Momo Lifestyle
I contacted Momo regarding an issue with the ceramic coating wearing off. Soon enough they shipped me a brand new unit! Prompt and efficient service! Better than Amazon!!

Reply from Momo Lifestyle
Wish I could remember what I was searching for when I saw very informative site about Momo-lifestyle bath mat.
I liked the information presented and that this product is better than stepping out of a shower onto the rug you stepped on yesterday and the day before. My order was shipped quickly and arrived well packaged. It’s been only a few days of use so far and I’m extremely pleased with my purchase.

Reply from Momo Lifestyle
The MOMO water dispensing is great. Fills up the water glass so fast with smooth action. Definitely a great buy! Holds a charge for a long time and charges quickly.

Reply from Momo Lifestyle

Reply from Momo Lifestyle
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.