Momo Fashions 

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Rated 2 out of 5 stars

I ordered two pairs of joggers, I only received one pair even though I was charged for two and the delivery note said two. I emailed the company who responded and said they’d been out of stock and the... See more

Rated 1 out of 5 stars

Poor quality jumper and incorrect sizing- returned via Hermes to find I only received a partial refund. You have to pay for delivery and returns! I’d advise people to shop elsewhere and avoid this c... See more

Company replied

Rated 3 out of 5 stars

Nice jumper dress but shorter than anticipated despite purchasing a bigger size, there is no give in the wool material. Not washed yet so hopefully doesnt shrink further. As returns are at own cost... See more

Company replied

Rated 1 out of 5 stars

I received an item that was inferior quality and wrote an honest trustpilot review. The company insisted I remove the review before they would refund me, which I did. The refund eventually arrive... See more

Company replied

Company details

Written by the company

Momo & Ayat Fashions has been established for over ten years, providing the latest fashion labels at incredible prices.


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(85)

11 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor quality jumper and incorrect…

Poor quality jumper and incorrect sizing- returned via Hermes to find I only received a partial refund. You have to pay for delivery and returns!
I’d advise people to shop elsewhere and avoid this company

November 30, 2020
Unprompted review
Momo Fashions logo

Reply from Momo Fashions

Hi jane

We have our return policy on site.
We provide a label and deduct £1.99 from the refund to cover return costs. This is cheaper then what royalmail and hermes charge to return item.
We as a small seller cannot offer free returns yet. It is planned in near future.
We have this clear policy on our site and this should be checked. Which we would assume when requesting a label online it was read through and understood.

The deduction is still cheaper then what you would pay at a post office as we cover 50% of the return cost.

Regards
Momofashions

Rated 1 out of 5 stars

Where do I start?

I received an item that was inferior quality and wrote an honest trustpilot review. The company insisted I remove the review before they would refund me, which I did.

The refund eventually arrived minus the delivery charge. I pointed out that under distance selling regulations, the buyer is entitled to a refund of delivery charges but they again refused. Illegal practices!

PayPal refunded the charge as a matter of goodwill even though my dispute wasn't considered as it was outside of PayPal remit.

November 23, 2020
Unprompted review
Momo Fashions logo

Reply from Momo Fashions

Hi

We clearly have on our site policy.

We paid for the free return of thr item and a free label was emailed. Cost customer nothing to return
We deduct 1.99 out of each label usally.

Original postage is not refunded. Also as we covered the cost of return item back to us. At no cost to customer


Distance selling rules overide and policies on site.
Aslong as it is clear on site and paypal saw this.

This is clear on site

Thanks

Rated 1 out of 5 stars

Poor sizing

The item i ordered was no where near the correct size so I had to return it, am still waiting for my refund!

November 8, 2020
Rated 2 out of 5 stars

Ordered a size 12-14 (normally a size…

Ordered a size 12-14 (normally a size 10) and it is quite small

October 19, 2020
Momo Fashions logo

Reply from Momo Fashions

Hi Fiona

Thank you for your feedback.

We will contact you regarding this so we can help resolve your concern

Regards

Momofashions

Rated 3 out of 5 stars

Fabric great and quality great

Fabric great and quality great, ordered an xl size but came up small in the legs,couldn’t return it as my son washed it hoping that it would stretch, lovely item only problem not long enough if you are tall.

October 14, 2020
Rated 5 out of 5 stars

FANTASTIC customer service!

I had to return a Christmas jumper & momofashion we’re 5/5 for the fastest & helpful respond I’ve ever received from an online store. Very very impressed!

October 8, 2020
Unprompted review
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Reply from Momo Fashions

Thank you Laura for your feedback.

It means alot. Hopefully there will be alot more suport and a person connection with all our customers

Rated 3 out of 5 stars

Nice jumper dress but shorter than…

Nice jumper dress but shorter than anticipated despite purchasing a bigger size, there is no give in the wool material. Not washed yet so hopefully doesnt shrink further. As returns are at own cost I will not be returning but will wear with leggings underneath.

October 5, 2020
Unprompted review
Momo Fashions logo

Reply from Momo Fashions

Hi Tricia

Thanks for review.

We are in the inital stage and should be implamenting free returns and 60 days return policy for unused items.

Please bare with us as we grow we will be doing much more for our customers.

Stay with us and contact us on live chat so we can work something out for you.

All the best
Momofashions

Rated 4 out of 5 stars

Very helpful

Received the wrong sized item but got a very quick response and apology. Happy with the outcome. Very easy to deal with and very helpful.

October 4, 2020
Unprompted review
Momo Fashions logo

Reply from Momo Fashions

Hi Rhian

Please refer to our email.

The alternative is in the post.
We do not require the wrong size back.

The delivery will be with myhermes and should arrive by wednesday.

Many thanks

Momofashions

Rated 5 out of 5 stars

I never actually managed to purchase…

I never got to receive my order due to a system glitch with stock numbers. However, I was refunded very quickly and the company are going to keep me updated if/when they get more stock in.
Excellent customer service by a company that actually cares.

October 3, 2020
Unprompted review
Momo Fashions logo

Reply from Momo Fashions

Hi Sophie,

Thanks alot we will aim to get this back soon and update you as soon as we get it.

Take care

Rated 5 out of 5 stars

Perfect

Perfect! Easy to use website and fast shipping. Will definitely be shopping from here again.

September 20, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing Momo Fashions !

Amazing experience and level of service, I recommend this company and website to everyone. Love the whole website and goods on there. If you need to try anything once in your life it has to be,
momofashions.

I promise you will keep going back.

September 19, 2020
Unprompted review

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