Monarch Institute Reviews 1,357

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the helpfulness and responsiveness of the staff and trainers, noting that support was readily available through various channels like email and Zoom. The user experience is consistently praised for being intuitive and easy to navigate, with many appreciating the flexibility and self-paced nature of the courses. People also commend the quick response times for queries and assignment marking, contributing to a smooth learning journey. However, some customers expressed dissatisfaction with the quality of the course content, mentioning that materials felt outdated or lacked practical application. A few reviewers also noted issues with communication after course completion, specifically regarding the delay in receiving certificates and transcripts. Additionally, some found certain assessment requirements, like role-play videos, to be impractical and frustrating.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the trainers, assessors, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of use and clear structure of the... See more

Customer service

People report positive experiences with customer service. Many customers praise the online support team for... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick replies from trainers and... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the course content, describing it as good,... See more

Based on these reviews

Rated 4 out of 5 stars

The course was designed to do at self pace with some set guidetimes. Some of the material was out of date by a number of years so the answer which was true in quizzes were wrong as you needed to... See more

Company replied

Rated 5 out of 5 stars

After signing up with another company who went "Belly-up" Monarch was a breath of fresh air. While Monarch are not the cheapest on the market the course is clear and concise, well structured and eas... See more

Company replied

Rated 5 out of 5 stars

I was unsure if the self paced program would work for me, as I was worried the distance from a physical classroom would mean lack of support from trainers. But Monarch institute trainers were as helpf... See more

Company replied

Rated 5 out of 5 stars

Just received my Certificate IV in Accounting and Bookkeeping with Monarch. It was long 2 years journey with full time work. It is online course, where you need to plan your study time, to complete al... See more

Company replied


Company details

  1. Educational Institution
  2. Association or Organization

About Monarch Institute

Written by the company


We're all about learning that's hands-on, not just about transactions. Our awesome trainers really get you – they're here to help you grow, offering friendly and understanding support throughout your entire learning adventure!

Monarch

Monarch was established by a group of professionals in 2011 who wanted to create the educational experience they wished they’d had at the start of their careers.

Join 35,000+ students and get access to accredited courses in - - marketing, finance, management, project management, conveyancing, IT, HR, governance and logistics. We also offer virtual mentoring and small business training.

We're a registered training organisation (RTO - TOID Number 22530), and we uphold the high standards of the Australian Skills Quality Authority. Our courses are nationally recognised under the Australian Qualifications Framework (AQF).

To explore more of what we can offer you as a student, visit us online or get in touch with a Course Consultant today on 1300 738 955.


Monarch

Education, but not as you know it.

Written by the company

Get exceptional trainer support.
You'll get exceptional support from trainers who are true industry experts. Our trainers are not only highly experienced but also deeply passionate about their fields. Our courses are crafted by renowned industry leaders to ensure top-quality education. Whether you need assistance via email, phone, Zoom, or our course Facebook page, our trainers and student support team are always here for you. This commitment to outstanding support is what sets Monarch apart from the rest.
Join 35,000+ students.
Monarch is proud to be an award-winning institute, recognised for our curriculum design and innovation. We've been around since 2011 and we’re all about creating courses that really work, and offering support when you need it. Our courses are crafted by industry experts to meet the latest demands of the workforce, so you get the skills you need to thrive. Join 35,000 students, where award-winning education sets you up for future success.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 88% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Studying at my own pace with supportive faculty

The team at Monarch has provided great support as I complete degrees in accounting and taxation. It's good to be able to complete the units at my own pace and have a team that follows up on my progress and provides timely feedback on my assessments. Thank you

March 30, 2026
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Reply from Monarch Institute

Hi Joynivee, thank you so much for your kind words! It’s been a leasure supporting you through your learning journey, especially as you’ve taken on multiple courses in accounting and taxation with Monarch. That’s a fantastic achievement, and a real testament to your dedication and commitment.
Wishing you all the best as you continue building your expertise—keep up the amazing work!
Thanks, Sonya

Rated 5 out of 5 stars

good

good, good.

March 26, 2026
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Reply from Monarch Institute

Hi Misha, we’re glad to hear you had a good experience while studying the Diploma of Entrepreneurship and Innovation. Wishing you all the best as you take your next steps, we hope to support you again in the future!
Thanks! Sonya

Rated 4 out of 5 stars

The overall experience was good

The overall experience was good. Just that when we try to book the zoom sessions. It’s mostly full. Other than that it was a wonderful experience

March 26, 2026
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Reply from Monarch Institute

Hi Nanthitha, thank you for your feedback! We’re glad you had a good experience studying BAS and Payroll with us. Wishing you all the best!

Thanks! Sonya

Rated 4 out of 5 stars

The course was designed to do at selfpace

The course was designed to do at self pace with some set guidetimes.
Some of the material was out of date by a number of years so the answer which was true in quizzes were wrong as you needed to follow the set textbooks.
Trainers were good when you needed to get them, either via zoom or email, at times zooms were hard to get in a timely manner often a week or so out.
The facebook group was good and helpful.
Overall a good experience.

March 16, 2026
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Reply from Monarch Institute

Hi Kerry, thank you for your thoughtful feedback on the Certificate IV in Accounting and Bookkeeping. We’re glad to hear you found the trainers supportive and the Facebook group helpful! We appreciate your comments regarding course materials and Zoom availability, and we’ll take this on board as we continue to improve the learning experience!

Rated 5 out of 5 stars

I recently completed the Diploma of…Leadership and Management

I recently completed the Diploma of Leadership and Management with Monarch Institute and had a great experience. The course was practical, well-structured, and easy to balance with work and life commitments. The support from trainers and assessors was excellent, and the content was highly relevant to real-world leadership. I feel more confident in my skills and would highly recommend Monarch Institute.

March 20, 2026
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Reply from Monarch Institute

Hey Lisa, thank you for your kind words about the Diploma of Leadership and Management. We’re so glad to hear you had a great experience and found the course practical and easy to balance with your commitments. It’s fantastic to know the support from our trainers made a difference and helped build your confidence.

We really appreciate your recommendation!

Rated 5 out of 5 stars

i found the structure really easy to…

i found the structure really easy to follow, especially doing it online. the content was relevant and overall i had a good experience studying at monarch

March 10, 2026
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Reply from Monarch Institute

Hey Rubee, thank you for your lovely feedback on the Certificate IV in Marketing and Communication. We’re so happy to hear you found the structure easy to follow and the content relevant. It’s great to know you had a positive experience studying with us!

Rated 3 out of 5 stars

Good but needs updating

Well laid out modules however content is outdated and needs updating. Especially with the computer program units.
There were no Zoom classes or webinars either which would have been good.
Assessors were brilliant in marking, feedback and turnaround.

March 16, 2026
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Reply from Monarch Institute

Hey Tracy, thank you for your feedback on the Certificate IV in Accounting and Bookkeeping. We’re so happy to hear you found the modules well laid out and that our assessors provided great support. We appreciate your comments around updating the content and including Zoom sessions, and we’ll take this on board as we continue to improve the course.

Rated 4 out of 5 stars

Instructors are a great help and assist…

Instructors are a great help and assist where needed

March 10, 2026
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Reply from Monarch Institute

That’s wonderful to hear Janine! We’re so glad you had a positive experience in the Certificate IV in Entrepreneurship and New Business, and that our instructors were able to support you along the way. Wishing you all the best with your new business ventures

Rated 4 out of 5 stars

I really enjoyed all the content

I really enjoyed all the content, the email support was amazing and quick, and the Facebook students team were great help for every step of my study.

March 16, 2026
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Reply from Monarch Institute

That’s fantastic to hear, Seemon! We’re so glad you enjoyed the Certificate IV in Accounting and Bookkeeping and found the content, email support, and student Facebook community helpful throughout your studies. Wishing you all the best in your accounting journey 😊

Thanks! Sonya

Rated 5 out of 5 stars

Could do everything at my own phase and…

Could do everything at my own phase and the marking was always done fast.

March 10, 2026
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Reply from Monarch Institute

Hey Bianca, thank you for your lovely feedback! We’re so glad you enjoyed the flexibility of studying at your own pace and that our marking turnaround supported your progress. Wishing you all the best in your accounting and bookkeeping journey!

Rated 1 out of 5 stars

Do not recommend

For a company who charges what they do, the workbooks should not be outdated as they are. It should be illegal to charge what you do and be given the resources we are given. The last 3 assignments with zero were absolutely horrifically outdated. When the workbook said it was last updated in 2022/2023, it’s now 2026 and zero has an update every few months - the instructions with the step by step guide are so so wrong. I spent hours sitting there at every step trying to workout where to go because the workbook was outdated and zero has updated. Throughout the whole study time, multiple times things were unclear on where to find the correct answer. Multiple times I tried to book an appointment with a tutor to get some help with no available before I had to resubmit my assignment (2 weeks to resubmit after the first submission, and I couldn’t book an appointment for over a month at times). I had a work colleague do the same certificate and at times, I would pass a question with one answer (numbers) and she would not pass that question and she had the same figure as me. Same assessor that assessed both of ours. I passed. She did not. Make that make sense. It was horrible and I do not recommend to anyone doing this course until massive changes and updates are done.

February 26, 2026
Rated 5 out of 5 stars

Excellent Learning Experience with Monarch TrainingThe course material was very…

The course material was very informative, and the platform was easy to use. The structured timelines helped me stay focused and on track throughout the course.

The only disappointing aspect was the lack of communication after I completed the course, along with the length of time it has taken to receive my certificate and transcript.

That said, I would still recommend Monarch as a training provider. Overall, I was really impressed with the support provided during the course and how user-friendly the platform was.

February 25, 2026
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Reply from Monarch Institute

Thank you for your kind review Mary-Anne, and congratulations on completing your Certificate IV in Accounting and Bookkeeping!
We're so glad to hear you found the course material helpful and the platform easy to use.

We’re sorry to hear about the delay in communication and receiving your certificate and transcript, and we appreciate you raising this with us as it helps us improve.

Thanks again for recommending Monarch, and we wish you all the best moving forward!

Rated 5 out of 5 stars

Great experience with the Dip of Proj Mgt

The Diploma of Project Management course is well structured & there's no shortage of resources at your disposal. The LMS is easy to navigate & the onboarding process was seamless. Availability of the course trainers is very good & they are very supportive & will point you in the right direction with anything you're struggling with. I would recommend the structure of this particular course as instead of taking the 12 individual units of the diploma, you are taking 4 separate modules that essentially cover 3 subjects at one time. I found that you got a much more well rounded view of Project Management in action as a result of this approach.

March 2, 2026
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Reply from Monarch Institute

Hi Calista,
Thank you for your thoughtful review! We’re really glad to hear you found the course well structured and the LMS easy to navigate. It’s great that the module-based approach helped give you a more well-rounded understanding of Project Management, and that our trainers were able to support you along the way. We appreciate your recommendation and wish you all the best in your Project Management journey!

Rated 5 out of 5 stars

The self-paced study.

The self-paced study.

March 2, 2026
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Reply from Monarch Institute

Hi Alberto,
Thank you for your review, and congratulations on completing the Tax Agent Certification! We wish you all the best moving forward!

Rated 5 out of 5 stars

I enjoyed studying my Diploma HR with…

I enjoyed studying my Diploma HR with Monarch. All the resources were easy to access. The coursework was laid out well and the assessors were available if I had any questions.

March 2, 2026
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Reply from Monarch Institute

Hi Rachel,
Thank you for your review, and congratulations on completing your Diploma of Human Resources Management! We're so glad to hear you enjoyed studying with Monarch and found the resources easy to access. We wish you all the best in your HR journey!

Rated 5 out of 5 stars

Cert IV in Accounting and Bookkeeping

I recently completed the Cert IV in Accounting and Bookkeeping with Monarch Institute and had a very positive experience.
The course guidelines and assessment instructions were clear and easy to follow, which made it simple to stay organised and progress through the modules. The learning materials were practical and relevant, helping me understand how the concepts apply in real bookkeeping and accounting situations.
The tutors were very supportive, knowledgeable, and quick to respond to questions. Their feedback was helpful and made the learning process much smoother.
Overall, it was a great learning experience. The course was well structured, and I would definitely recommend it to anyone looking to study accounting or bookkeeping.

February 24, 2026
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Reply from Monarch Institute

Hi Sabrina,
Thank you for your lovely review, and congratulations on completing your Certificate IV in Accounting and Bookkeeping! We're glad you found the course clear, practical, and well structured, and that our tutors were able to support you throughout your studies. We appreciate your recommendation and wish you all the best in your accounting and bookkeeping career.

Rated 5 out of 5 stars

Great Learning Experience and Supportive Trainer

I recently completed the Advanced Diploma of Conveyancing with Monarch Institute and had a very positive experience. The course content was well structured and practical, making it easier to understand the conveyancing process. The highlight for me was the support from trainer Lisa, who was very approachable and explained complex topics clearly with real-world insights. Overall, a great learning experience and a solid pathway for anyone looking to enter the conveyancing profession.

February 18, 2026
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Reply from Monarch Institute

Hi Sudeep,
Thanks for the great review, and congratulations on completing your Advanced Diploma of Conveyancing! We're really glad you found the course practical and well structured. It’s also great to hear that Lisa’s support and real-world insights made a difference during your studies. Wishing you all the best in your conveyancing career!

Rated 5 out of 5 stars

Flexibility around work rosters

Monarch has been awesome to facilitate courses around different work rosters. The help and support provided was first level and would highly recommend no matter what your current work arrangements.

February 19, 2026
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Reply from Monarch Institute

Hey Steven, thank you so much for your kind words! We’re so happy to hear that you had a positive experience studying the Diploma of Leadership and Management with us. It’s great to know that the flexibility around different work rosters made a difference for you — we understand how important it is to balance study with other commitments. We’re also so pleased that you felt well supported throughout your course.

We wish you all the best as you continue to build on your leadership and management skills!

Rated 5 out of 5 stars

Diploma of logistics

I had a great experience, the information was relevant, and I was supported very well all the way by all staff. I would recommend to anyone who wants to expand their knowledge.

February 16, 2026
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Reply from Monarch Institute

Hi Johnny, thanks so much for your kind words. We’re thrilled to hear you had such a positive experience and felt well supported throughout your Diploma of Logistics. It’s great to know the course content was relevant and helpful in expanding your knowledge.

Wishing you all the best in your next steps!

Rated 5 out of 5 stars

My experience was great because the… Practical, Flexible and Industry-Focused Learning Experience

My experience was great because the course content was practical, clear, and directly related to real industry work. The trainers and learning materials were well structured and easy to follow. The institute supports flexible study, which helped me complete the course while managing work and family commitments.

February 10, 2026
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Reply from Monarch Institute

Hi Rezwan, thank you for such thoughtful feedback. We’re so pleased to hear the course felt practical and industry focused, and that the flexibility helped you balance study with work and family commitments. That’s exactly what we aim to provide.

Wishing you every success moving forward!

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