Very poor product. There were no written instructions for the Mille Feuille so I had to keep running back and forward to the pc to watch an instruction video. The ingredients were confusingly packed... See more
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Great variety of Dessert kits, with related equipment and dry ingredients included (for practicality and longevity, wet ingredients like egg or milk aren't shipped). An excellent way to learn ne... See more
Company replied
The presentation of the box I received was beautiful. The ingredients high quality but the concept of the Easter egg dessert I'm not sure about. It really needed to be for 4 plus people as it was very... See more
Company replied
A lovely and delightful box full of ingredients to make a Tart au Citron. The ingredients are all measured into sachets and the instructions were simple to follow. Overall a lovely and tasty lemon ta... See more
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Company details
Written by the company
Mon Dessert provides mixes and recipe boxes for baking enthusiasts. What makes us unique is our focus on enabling the effortless creation of a broad range of aspirational desserts, going beyond the ordinary. We remove the pain points of complex dessert making, leaving only the joy of both baking and indulging in luxurious treats.
Contact info
London, United Kingdom
- info@mondessert.co.uk
- mondessert.co.uk
3.1
Average
134 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Great company!
Great service enabling you to make desserts you wouldn’t normally make. Recipes are easy to follow, you get all equipment provided and the taste is great!
March 31, 2023
Unprompted review
Reply from Mon Dessert
Thank you so much for your great review Denise :)
What a great gift subscription
What a great gift subscription! I really like the fact that each one comes with the specialist equipment needed to make the dessert. My first one is a special Easter Bunny cake complete with mould and decorations. I am already looking forward to receiving next month s box.
March 21, 2023
Reply from Mon Dessert
Hi Carole, thank you so much for you lovely review. Hope you love the bunny cake decorating. We love this one as you can really make it your own :)
Easy to follow recipes
Easy to follow recipes. Really tasty results. My two experiences of using customer service were very positive. Would highly recommend.
March 27, 2023
Unprompted review
Reply from Mon Dessert
Thank you so much for you lovely review Sam. Happy baking!
Ok but company is a bit disorganised
Good:
- nice enough recipes
- steps easy to follow
- good for vegans
Could be better:
- company a bit disorganised e.g E-Mails about boxes sent to the person who bought me the subscription and not to me even after contacting them and asking for records to be updated.
- first box was missing baking powder (luckily I had some)
- would be nice receive baking tray which can be used to cook whole mix in one go rather than in batches (ovens are expensive to run these days!)
- would prefer printed recipe as annoying and messy to have to keep referring to phone
- have received 2 of my 3 boxes but today had an email asking for review now that my subscription is over. Hoping that I will still receive my 3rd box in April.
March 27, 2023
Unprompted review
Reply from Mon Dessert
Hello Lucy, Thank you so much for your feedback. We fully take on board all the comments, Positive and negative. I have also just checked you account and yes you have a month still to go..
Really nice kits; Customer service also excellent
Really nice kits, had emails on what the kits were and whether I wanted to swap or not. Customer service also excellent as had a few issues with my account but was all sorted swiftly in the end.
February 24, 2023
Unprompted review
Reply from Mon Dessert
Thank so much for your wonderful review Mark.
Not happy
You where informed that I am gluten intolerant but the hot cross buns kit I've received have gluten in them so I'm now wondering if the doughnuts last month also had gluten
March 21, 2023
Reply from Mon Dessert
Hi Cheryl, we are truly sorry you did not receive your gluten free kits as part of your subscription. We have 2 types of subscriptions and the one that came through on our service was a non-gluten free option. This was more likely than not caused by a glitch in our system but we have now fixed this.
I have swapped you over to the GF kits and reimbursed you 2 months of your gift subscription with us. We also send out 2 emails prior to every kit release and urge customers to read the ingredients and allergen list. We also have the ingredients and allergies printed on the box.
We will reach out to you via email and confirm everything through there. Once again we are terribly sorry for the inconvenience this has caused you.
Mon Dessert team
Great service to broaden your baking skills
I enjoyed my gift subscription, fun experience. Plus great customer support any time I needed it.
March 16, 2023
Reply from Mon Dessert
Thank you Nicolas for your lovely review. Really glad you enjoyed the baking experience.
Mon Dessert
Very short shelf life of product that was delivered (not even 3 weeks)not great when this is a gift. No response to emails and live chat is never available. Unable to speak to anyone to resolve the issue and zero communication.
Update 17/03 - contact and update now received, the customer service has improved dramatically.
March 13, 2023
Reply from Mon Dessert
Hello Greg, So sorry that you felt that the service was not great. I believe you have been speaking with our customer service team about your concerns over serveral emails. A we hope that a resolution is reached soon._. Thank you greg for your updated review. Fingers crossed all is well for mothers day. Just reach via FB chat or phone, if there is any issue :)
Amazing service
Delivered my order quickly but an item was out of stock, they quickly resolved this providing me a refund and sent out another kit for the hassle free of charge would highly recommend.
March 3, 2023
Reply from Mon Dessert
Hi Sam.
We are truly sorry that you did not receive your item. We did not find out your item was out of stock until we were notified you had not received all your items.
We have reached out with different options for you to choose from which was replied to your last email so will be in the email chain but please reach out to our customer service team via info@mondessert.co.uk quoting 'Trustpilot'.
Once again we are terribly sorry for the inconvenience this has caused you.
Mon Dessert team.
Subscription
Good quality ingredients and easy to follow instructions delicious doughnuts
February 18, 2023
Reply from Mon Dessert
Hello Heather, thank you so much for your lovely review. Feel free to share pics of your lovely bakes :)
Desserts have not turned up despite chasing!
I had a 3 month gift from my son. But I have never received the dessert due in January and now over half way through February, again no sign of a dessert. I had to chase the company to get my first month’s subscription in December. Very under impressed and embarrassed since this was a gift to me from family who keep asking me how the desserts are! 😕
February 18, 2023
Unprompted review
Reply from Mon Dessert
Hi Lucy,
We are truly sorry that you did not receive your item(s) for your dessert kit of the month in January. I understand that your February kit was a little bit late in arriving to you but was delivered and we are about to send out your kit for the March dessert kit of the month.
please reach out to our customer service team via info@mondessert.co.uk quoting 'Trustpilot' and we can fully resolve this issue from there.
Once again we are terribly sorry for the inconvenience this has caused you.
Mon Dessert team.
Ordered a mixer whisk last year
Ordered a mixer whisk last year, took 3 months to arrive. This was put down to smeg so I accepted this. Ordered my partner on the “order now for valentines delivery” promotion. It’s Now the 17th and not even attempted delivery yet.
February 17, 2023
Reply from Mon Dessert
Hello, We are so sorry for the missed delivery, which was completely out of our control and due to Royal Mail. We put it through as a guaranteed delivery for 1pm and we have sent you a tracking code to verify this. We have also just put through a replacement kit and postage free of charge. Again we are so sorry for this bad luck.
If you have any more concerns, do feel free to reach out to us on info@ondessert.co.uk
Had to chase my order …
Had to chase my order which i think had not been sent to the manufacturer, but did then arrive a few days afterwards
February 10, 2023
Reply from Mon Dessert
So glad you received your Smeg order in the end after the initial delays.
Doughnut kit was a success here.
Had emails telling me when item was going to be despatched, when it did get despatched, and what was coming. Doughnut kit arrived 2 days later and everything needed was there except milk and water. Tried it out straightaway and the recipe was easy to follow. We enjoyed them - a bit too moreish.
February 16, 2023
Unprompted review
Reply from Mon Dessert
Thanks so much fort your review Stephen. Doughnuts are one of my favourites too.
Didn’t receive initial order
Didn’t receive initial order, but after numerous emails received the replacement order, with a couple of items added for the inconvenience. Thank you.
Have just baked the Swedish Cinnamon Rolls, really easy to make and delicious.
Looking forward to baking the the rest of my order.
February 14, 2023
Unprompted review
Reply from Mon Dessert
Thanks so much fo the review Sue. Would love to see your bakes if ever you want to share :)
Delicious and easy to follow recipes
Delicious and easy to follow recipes . Makes baking fun and accessible! A hothouse idea
January 28, 2023
Reply from Mon Dessert
Thank you so much for your lovely review Jessica!
Didn’t arrive
Order placed in beginning of December - never arrived, customer services didn’t reply.
December 10, 2022
Reply from Mon Dessert
Hello Jo, I believe your issue was resolved and you received full compensation for the delays. Again we are so sorry that you experienced this.
Well written recipe for cinnamon buns
Well written recipe, easy to follow. Very handy to have the YouTube link. The only negative was that the ingredients said there was coconut milk, I thought I had misplaced it but I hadn’t. There was none in the recipe. Bit odd I thought. But I was delighted with the result.
January 26, 2023
Reply from Mon Dessert
Hi Carole,
Thank you so much for your lovely review. We are terribly sorry for the confusion regarding the ingredients.
We really appreciate all our customer feedback and hope you have a great week!
First timers
A unique experience, if a little complex as a result of one or two statements not making sense e.g. "Sprinkle the sachet of brown sugar and cinnamon", when such a sachet does not exist, but there were 2 cinnamon sachets in the box.
We are looking forward to next month's box.
January 25, 2023
Reply from Mon Dessert
Hello Geoffrey,
Thank you so much for your lovely review. We are terribly sorry for the confusion regarding the ingredients.
We really appreciate all our customer feedback and hope you have a great week!
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